GameStop

Fantastic experience: Very friendly and helpful to everyone who walks into the store!!

Fantastic experience: nice store great customer service

Fantastic experience: Love the service

Fantastic experience: I like this location. It's not to busy and you enough room in the store to shop around. Plus, the gaming staff are awesome.

Negative experience: They don't even open on time!! Unprofessional.

Negative experience: Gamestop is a shady company. Bought a Playstation portal less than 6 months ago, BRAND NEW. With warranty, go to exchange it at my primary store they tell me they have to see if any of the other stores in area have a used 1 before they can give me a new 1. So I drive to the other 1, exchange it for this garbage used 1, they take my brand new box and give me a garbage cardboard box, open it the system is dusty as hell. Not to mention having to pay for a new screen protector and another warranty. I will be buying ALL of my systems from best buy from now on. Gamestop and its employees are all weirdos and shady as hell.

Negative experience: The short boy that works there was disrespectful And not helpful at all I just wasted my time there not only that they send me in another store that it’s permanently closed.

Positive experience: Good customer service. Lots of PS games and merchandise to choose from.

Fantastic experience: Matthew took such great care of me today! I will be coming back to this location due to the great customer care, tidy store and convenient location. Gamestop I have been a long time customer and have been to many locations throughout the years. Take care of great employees like Matthew.

Fantastic experience: Nice GameStop with friendly service.

Negative experience: Poor customer service thats all im saying

Negative experience: Fernando charged me for a PRO account with out my knowledge. I asked him why the subtotal is so much. He said because of "tarrifs". He Instructed me to press "yes" and "no" on keypad. No clue what it was about. I looked at my receipt and saw I had been charged, went back to ask for a refund and he said there was nothing he could do about it.

Fantastic experience: This location is smaller then others but still has all your gaming needs. The staff are amazing as well.

Fantastic experience: I graded my one piece cards and seek them at this shop and I love it super amazing customer service

Fantastic experience: Always great customer service the manager is the best

Negative experience: Don't go for trade ins please

Negative experience: Place sucks . Bought a controller for a ps4 60 dollars or so . Did. It ended up needing because it was the wire that I was using take it in next day they want a receipt. I’m a pro member I give them my number the guy is acting like a weirdo saying it’s coming up a different name . Go to location on bell they tell me my name comes up good . I call back to this sorry location and now my account is good but no more time to return . Place is trash ran by some weirdos

Fantastic experience: I stopped by due to my Stolen Ps5 Needing Model number ..... Haven't been 2this store location in years since I lived by Cortez-on 35 and dunlap At the Los Compadres apartments

Negative experience: The employee told me that a pro membership would give me $25 off on the switch 2 bundle paying for itself so there was "no reason" not to get it. That was a lie. I only got $5 off and then another $5 off for a monthly reward I have 0 plans to ever visit gamestop again so they blatantly lied to me to get this sale.

Negative experience: Limited on what you can purchase in store with out a paid membership that's 25 dollars. Don't waste your time buy online. First and last time stopping in to gamestop

Negative experience: 62 dollars for a Pre owned playstation 4 controller is insane behavior.

Negative experience: Lady with the short hair should not work there. Horrible attitude super rude. Store was closed due to her taking a break.

Fantastic experience: Fast and friendly staff.

Positive experience: Great personnel but they did not have the PS5 camera available. Nice sale on used games too.

Fantastic experience: Fernando went above and beyond ! Thanks for everything !

Fantastic experience: Hey thanks Fernando for all your help ! Appreciate you dooood !

Fantastic experience: Fernando was awesome and respectful and he made me feel at home.

Negative experience: I go in game stop today and I walked up to the counter and told the guy name FERNANDO. That i wanted to turn in my PS4 Controller as credit towards a pre-Owned controller. And he picks up the controller with an attitude, then sets it down hard and tells me. "You can't trade this is in. Because it's missing the rubber off the joy stick. I said you guys used to take broken controllers. And he says yeah we do but this, And he takes his pointing finger and rolls the joystick on the controller all crazy and says this is broken. I said what do you mean it's broken? He said the rubber is gone off the joy stick and it's supposed to have one like this one does and he rolls the other joy stick and talks to me like I was trash. I grabbed my controller and walked out. Very very disrespectful You don't treat customers like that at all. IM GOING TO CORPORATE!!!!!

Negative experience: O stars really, Fernando was rude and not people friendly. Sarcastic When asked a question eye rolling type of employee and sad because gamestop is supposed to be about fun now, I have to take my kids to a different location because the vibe her just became wilted 2815 w Peoria ave phx And I'll be contacting corporate about Fernando

Fantastic experience: Great place and great staff!

Fantastic experience: Let me tell you something, I had already made a stop at another location and after a valid denial of a return on a pair of headphones, I went back to the original store, the one I had purchased the headphones at the day before and was greeted by a gentleman named Matthew. See, what I didn’t know, and this was after I just got done complaining about the service I got the day before was, that Matthew was the man I had been dealing with.** what I’m trying to point out is that this man not only took what I had to say with a genuine ear, continued to be hospitable( while I ran my mouth), opened the store when it was clearly closed, excepted my apology (didn’t have to) when I realized that it was just me having a bad day yesterday and it had nothing to to with this man at all, (need to check my head space). Matthew worked with me still, and went above and beyond with the level of costumer service he provided and my hat is off to this man for how he presented himself the whole time. He didn’t have to help me but he did anyway. Definitely return here for future purchases

Negative experience: One store says my controllers are good, the next says they're defective just to lower the trade value. Take your money elsewhere.

Fantastic experience: Gamestop is the best. I like running around to all of them I don't want to miss anything good.

Fantastic experience: Just had the absolute best encounter with a manager today while my daughter and picked up a new game. Every single time we come in my daughter is offered free swag from the game she is receiving and it makes the whole experience so much better than buying online. When my kids see a GameStop they want me to pull over just like when they see the Golden Arches. Thank you GameStop, and thank you to the manager today (she had super blue eyes, didn’t catch her name) for being a solid place in the community to buy games and to have an awesome experience while doing so. DRSGME

Negative experience: Went to go buy an Xbox just now and the store is closed

Negative experience: Gamestop is a bad place to find collectibles. I pre ordered something online and it was sent and sold at another store and is no longer available for purchase. Should have just went to the scalpers instead of wasting my time at Gamestop.

Fantastic experience: I frequent this GameStop and I love the staff there, always helping customers to the best of their ability. As a retail worker myself I respect them for their customer service. -

Fantastic experience: Awesome employee he was super friendly and communicative. The store was super clean and well organized.

Negative experience: I come at 6:15pm and there’s a “be back in 30 minutes” sign on the door I waited for no less then 5 minutes and a lady comes out and starts locking it behind her, so I ask her how much longer and that I wanted to do a phone trade in. She tells me that she’s not working (cash in hand probably just cleared the register of the big bills) and says a man her employee will be back in about 15 minutes. I wait another 25 minutes it’s 6:50 when he comes out of pizza patron and starts unlocking the door doesn’t acknowledge that I’m even their leaning against the pillar and goes in and locks the door 2 minutes later he comes out there’s now 3 different people waiting and one the guys is like how much longer “25 minutes from now he says” and starts walking away and I’m like yo I’ve already been waiting for over 30 minutes doesn’t acknowledge me and walks back to the pizza patron comes out 3 minutes later pizza in hand and is like what do you guys “want and I can tell you if I have it.” The other guys go and then I say I want to do a trade in for my iPhone 13 Pro Max. And he says “ my touch pad on the machine isn’t working I can’t do trade ins” really you’re manager that just left wasn’t made aware of that? Waste of time hate this location it’s always something here I live 4 blocks away I like the closeness I can ride my bike faster then I can drive my car there most of the time with the traffic but seriously get your store together. Buy a new engenico lane 5000.

Fantastic experience: I ordered an Xbox online for my friend and there was some complications with the pickup person after purchase. Matthew Stepped in and gave me the proper number Of who the Contact And we Got It all worked out. Thank you again matthew for your patience ,cooperation and guidance and how to handle this properly and get a result.

Negative experience: I have Been to this location many times and as of today Nov 3, 2023 this is now the 4th time this store has been locked up earlier than posted closing hours, while an employee can clearly be seen standing inside the store. The time was 7:46 pm. Enough time surely to buy 1 game in which I already had picked out prior to coming. I called the store 3 times. The employee ignored the calls each time. Finally I knocked on the front window to get the attention of said employee to which I was met with them looking at me and just shaking their head and gesturing me to go away. I will not shop here ever again.

Fantastic experience: These guys are great here

Fantastic experience: Love iy here!

Negative experience: Called a bit before closing just to get some quick info, she immediately put me on hold and never answered again. Tried to call back and closed message played. Rude as hell.

Fantastic experience: Charlene was insanely helpful and insightful when it came to the values I unintentionally needed. They made my visit better than gaming shop experiences.

Fantastic experience: A very nice place to get video games

Fantastic experience: This place is cool they had what I needed and were friendly and efficient..

Fantastic experience: Customer service is outstanding

Negative experience: I own Gamestop stock so giving them a negative review does not happen lightly...But I went in to buy a $20 dollar steam card...The clerk was friendly enough and said there was a problem with the physical cards but he could do it easier on the register...My gut said no but it was serious request of a close friend of mie...Bought it and UT had already been redeemed...After work the next day went in and was told there was nothing they could do so quickly knew something was off but I just threw in the towel 20 was not worth the headaches I could see looming...

Fantastic experience: The girls who work here were so helpful when we came in! Thank you!

Negative experience: This store never has anything and the staff are useless, I don't know how the doors are still open.

Fantastic experience: Best GameSpot in PHX! The chick that runs it is amazing, knowledgeable, friendly fun to get advice or recommendations from and she keeps the store stocked & well put together

Fantastic experience: They're very nice and courteous here I enjoy coming and looking for games. It's busy sometimes but that's typically what you would expect when people are trading in and all...overall great place

Fantastic experience: Good staff weird patrons...

Fantastic experience: Bought my ps5 today and was treated very well! Thank you

Fantastic experience: Never a problem in-store, now if only they could fix their delivery system...

Fantastic experience: Honestly this is our favorite gamestop to go to. Staff is always so friendly and helpful. Always being able to answer our questions, giving us good suggestions. Definitely go to this one!

Fantastic experience: My son loves game stop. Always had great deals and friendly staff. My family doesn't get anything new in the gaming world, game stop always has something to get.

Fantastic experience: Very respectful and courteous and friendly

Fantastic experience: Great knowledgeable staff!

Positive experience: It's a normal GameStop, but it smells like Subway.

Fantastic experience: I love this store that's all I will say this gray smoke Nintendo switch I am playing with right now I would have never gotten at christown or any other location

Negative experience: So I pre-ordered a Pokémon go elite trainer box Dragonite I pre-ordered it almost a month ago on a special that you guys are doing buy one get one I go to pick them up from the store and the store manager gives me issues saying that that’s not what the promotion was even though that’s the only reason why I bought it You guys are going bankrupt an this type of situation is not going to help your company promote fake sales and then when people come in to get their items it’s incorrect and they don’t want to give you what you paid for that is not right I got my refund and I left the store but if your store managers don’t even know their own promotions maybe they shouldn’t be managers just saying

Negative experience: I went in the store on 9/22/22 Nicole was behind the counter didn’t greet me and was on the phone talking about non work related things. Took her 10 mins to even notice after waiting, I placed my controller that I had a 1yr warranty on the counter, she was very rude to me while asking for my address was very Condescending and she didn’t ring up my controller grips after I placed them on counter and rudely said “see yuh”…. I have came into this game stop a lot and the lady’s are very nice but Nicole was very rude, Don’t think I’ll return here any time soon.

Fantastic experience: I brought in my old PS4 today to sell since I now have a PS5 and it's just sitting on a shelf. I was assisted by Flash. When we were finishing my transaction it turned out that my total trade in value was more than the money in the til. After a few brief moments he was able to get the total amount to me while he was juggling other customers coming in for a variety of items and callers. 10/10 will be coming back to this location and hope to see Flash again.

Negative experience: If you have an accessory on display. You think they would have it in stock. Well not this place. I chose the item because of the price. I was told it was for "marketing purposes". Sounds like b.s. to me. If you don't have it. Don't display it. Been at this location a couple of times now. Customer service is lacking.

Negative experience: Don’t go to this GameStop. One of the employees takes advantage of customers that are in need of advice and guidance. Charlene sold my friend a wireless controller, it started drifting, and her husband tried to bring it back. Charlene then swindled him into buying a wired controller and told him it was a wireless, rechargeable controller and was a good deal in exchange. Charlene’s coworkers openly admitted that she does this constantly and no one does anything about it. As a former GameStop employee, this is unacceptable. You are there to help others further or begin their love of gaming and other technology. She shouldn’t be taking advantage of those that need assistance. If something doesn’t sell well, that’s just retail. You don’t go and lie to get it sold. Especially if it is the exact opposite of what someone was looking for. Shame on you Charlene. Shame on you GameStop for allowing this.

Negative experience: Charlene (whom I assume is a manager) sold my friend’s husband a danky controller and lied saying it was wireless when it was ACTUALLY WIRED! I used to work for GameStop, this isn’t acceptable. I get y’all need to get rid of things, but lying is where you drive business right out the window because the moment you lie to them or tell them they’re getting something they AREN'T actually getting, that customer will not come back. Or- even worse, they’ll rightfully get upset and either report you or tell their friends and family and it’ll be much worse for the stores reviews and sales. Do better Ms. Charlene. We get there are those who don’t fully grasp what they’re purchasing and you’d like to try and sell them something you need or want to sell, but it’s scummy, alright? Those who aren’t sure what they want for their kid or just aren’t entirely aware of the gaming world, maybe get somebody else working to help you and hopefully they’ll be honest with you. Or go to another location.

Positive experience: My husband likes this place and really all Game Stops are pretty much the same. Their stores are all kinds small and cramped. You don't want to be in one when there is a lot of other people in there or you might feel claustrophobic. But,the one and maybe only thing that is different from location to location is the "used games and game stations,etc. that they have since its all based on what people come and sell to them. All the employees have been very polite and helpful. I like that they all are very knowledgeable in games and everything that goes along with them. If they happen to not know the answer to your question,they don't hesitate to ask a fellow employee whom always seems to have the correct answer. I like that game stop employs people who are into what they sell. Update: I still think the same about this GameStop. Today we just took in some old games and an controller that we never used and they only took like 2 of the games and the controller since it was fairly new and unused but we only got like $18 for all of it. Which was okay since we needed the cash like super bad. GameStop is just like any other place. They have their good days and their bad days but they mostly have good days....

Fantastic experience: This gamestop is great! Staff is always nice and helpful.

Fantastic experience: The staff was helpful and friendly. They were able to help me get a discount even more than the pro membership on the account I would highly recommend seeing these guys for whatever you need

Negative experience: I'm not sure if this game stop is the one I'm talking about but there is this lady that works there, her name is Emmy and she helped me with everything that I needed. On the contrary another game stop has this dude that was getting all upset because I was asking him to help me.

Negative experience: Went in to pick up a copy of a preordered game I did employee states they don’t have anymore. What’s the whole point of doing a preorder and reserve your copy if they are going to end up selling it. Employee stated that customers only have 48hrs to pick it up it hasn’t been the 48hrs yet to lose my preorder. Very unprofessional. Will be taking my sale to a competitor.

Positive experience: Fun fun very helpful

Fantastic experience: This place feels like the home I want to live in. New, stylish and fun. I can't leave without a new game or toy. Nostalgia or not you're not leaving here without spending money.

Fantastic experience: I love there games there at game stop!

Positive experience: I went looking for an x-box 360 game but they don't carry any 360 games

Fantastic experience: The staff are friendly and knowledgeable.

Fantastic experience: We were looking all over for a game and couldn't find it anywhere, then we came to this GameStop and sure enough they had it. Tonight will be a very fun gaming night for sure! Thanks for being cool GameStop!

Fantastic experience: July 24th: The team member working the morning shift on this day was more than awesome. I had an item return under warranty and he was extremely informative and helpful. I was able to browse the store while he filled out his paperwork for the item and made very useful suggestions such as being able to find some titles easier on the website. Yesterday, I ordered of the website the first time and found several used titles I wanted to catch up on.

Negative experience: Staff was rude to me and my boyfriend. Seemed like.he was upset with having to work and do his job. Once he found out that we wanted to buy a PS4 he went thru the whole "All GameStop locations are sold out" talk.. didn't apologize for the inconvenience or suggest when they may be back in stock. He was more happy he didn't have to work anymore since we were leaving. I will never go back to that location.

Fantastic experience: I wish for the absolute life of me I could remember the man's name that was working. He was absolute amazing. You could tell he enjoyed being there, or was at least very good at pretending. Either way an absolute joy to work with... and patient.

Fantastic experience: Great selection of games. The guy at the counter answered all our questions and held a good conversation as well. Places thrive when you have people who enjoy their jobs.

Fantastic experience: Best games ever... whish they had more ps5

Fantastic experience: I Dig The Helpful Staff

Fantastic experience: This GameStop is great this is where I purchase all my gaming needs

Fantastic experience: This Gamestop is always super helpful..

Fantastic experience: Paul made our shopping experience so pleasant. He's a great guy with awesome customer service skills.

Negative experience: Literally gave jesse 8 games to check and see if they had them available, None was in Stock from 10 dollar game to 60 dollar games on Switch. Ended up not buying another i want physical copy. And the customer service there was below average in my opinion wont come here again

Negative experience: Employee pretty rude refused to print me out a list of used games....only game stop thats ever done that and ive been a customer since i was a kid.

Negative experience: Sold wrong product then at time of trying to return it was told they can’t do anything , employees aren’t held accountable for their mistakes.

Fantastic experience: Good service very attentive

Fantastic experience: Very helpful in helping me find a appropriate game for a 8 yrs old

Negative experience: condescending staff, dirty store, overall the most disgusting people I have ever purchased something from before. I came in to ask about something and left feeling disrespected and grossed out. big yikes from me.

Negative experience: Whatever you do do not I repeat do not buy there refurnished PS4 consoles I have taken two back in one year never again will I do that again

Positive experience: My kids like to stop by all the time

Negative experience: The associate lied to my face today, I went to return a remote controller I purchased a week ago(Unopened), and he told me I was a day past my time frame. He said I had only 7 days to return when in fact it is 30 days. He also told me to "open the box and take it to a different Gamestop and tell them its broken to get a full refund". I spoke to Patrick over at the Bell Rd location and he is legit and knows how to represent a store/company. Btw this was 09/11/2020 @1:10pm.

Positive experience: Very clean, and the staff was friendly

Fantastic experience: They get 5 stars because of the customer service. The guy who helped us was very helpful, and explained things clearly.

Fantastic experience: Friendly atmosphere and wide selection of gaming accessories :)