GameStop

Fantastic experience: If there ever was a person deserving of being called the GOAT, its Aleck. I haven't gone to a gamestop in a few years but I had a huge trade in so I figures they would be my best bet. The first store I went to wouldnt accept my trade in due to its size but recommended this location. Not only did she spend 2 hours doing through everything while seemingly enjoying it but juggled several customers at the same time, she did it with the most friendly attitude ive seen from an employee at gamestop I've ever been to. To top it all off she did it all alone, no one else on staff with her. I usually buy my games from Amazon but she was so pleasant I will go out of my way to continue shopping at this specific location as long as shes working here. Long story short Aleck is the GOAT, if she isnt a manager, she should be.

Negative experience: Closed at 8pm instead of the advertised time at 9pm.

Negative experience: I honestly don’t know why they say they close at 9pm yet I pull up and they are close at 8:15 smh

Negative experience: If you order something online here expect the employees to scalp it. Came in looking for something and the associates were joking about canceling online orders multiple times because they were buying it thenself. Shitty staff and hiding stuff from consumers if why gamestop will stop existing soon

Fantastic experience: Has the biggest TCG section you"ll. Ever see in any gamestop on thia side of town.

Negative experience: Rude staff rude. Sunday, the gentleman and young lady were rude ! Found it easier to laugh and play at the register then answer the calls to help. I got hung up on twice and then they refused to answer. I could hear laughing when they picked up And hung up . This location has been rude before but I was dismissive because I know how frustrating customer service could be ! Now it's Everytime I go here. Dismissive and rude and will be careless .

Positive experience: Great for squishmallows! The even have farting Fugglers! Great place for gamers

Negative experience: Hours are incorrect on Google for this location. Per game stop employee they are open till 8pm M-F and open till 9 pm on the weekends.

Negative experience: I decided to go to GameStop today to buy Battlefield 6 as a pro member I saw that a new copy was on sale. Sarah at the front desk of the GameStop after I requested a new copy of the game told me after looking for a short while they had none in stock, even though their website said they had two she then told me she was gonna charge me full price as if it was a new game even though it wasn’t sealed and the disk itself had scratches on it when I discussed my issues with the manager at the GameStop he refused to give me a used price, even though the disc was damaged. The least he could’ve done was charge me for a used copy because the disc was already damaged. He claimed it was a hair. It wasn’t a hair and I vocally told him that it wasn’t a hair. I have picture taken below. Sarah was very rude and Off putting going because I was trying to find the correct dollar amount stated on the website. She became increasingly more motivated to tell me rudely that I should go to GameStops bell location if I wanted an actual new copy of the game. I think the general manager of this location needs to give these employees a rundown on proper customer service. Because I should not have been charged full new price for a display copy of the game not sealed and a scratched disk.

Fantastic experience: Went for the pokemon drop for mega evolution booster bundles and the manager who opened and sold everything was super nice and helpful plus organized for the drop.

Negative experience: Jason, who is apparently the General Manager, was extremely rude and condescending. The other employees are great and I've been coming to this location for six years, but I will not step foot in this building again because of Jason. I've even sent in positive reviews to corporate. I wouldn't believe he was actually this rude if he didn't also send my girlfriend out of the store in tears after refusing to help her in any way.I could hear him yelling at her from across the store when she called me crying. If you don't have the social skills to help a female without her leaving the store crying, you shouldn't be talking to people let alone managing a store.

Fantastic experience: This is becoming our favorite GameStop location! Aaron has assisted us the last several visits and he is always friendly and respectful. The store is reasonably stocked and well-organized. Looking forward to the next visit!

Fantastic experience: Edit: Aiden restored my lack of faith in GameStop! Hey, Corporate give this man a raise. Borderlands Mask achieved.

Positive experience: The store itself is not bad but the Employees think that they are above all. They do not listen nor care about what you say. They definitely need to work and training on how to talk to people.

Negative experience: Worst place to go..Aiden should be fire for how rude he is

Negative experience: Aiden is the worst ..if you see him just leave you will have the worst customer service

Negative experience: Would never come to this location again after how rude is aiden

Fantastic experience: Small. Large selection of used consoles. Worker was helpful and friendly. Store was clean and smelled good. Honestly a good GameStop.

Positive experience: Great location staff is hit and miss. Aiden in particular is very melencholy and uninterested in his position. If you need to go you should be fine but beware of social interaction.

Fantastic experience: This GameStop has the nicest employees.

Fantastic experience: Easy returns, good selection of consoles, games and accessories. Pro Membership is 100% worth it.

Fantastic experience: Aaron was absolutely amaizng to work with! He was very educational. He seemed to have the answer for everything i asked. He even introduced me to my new interest, buying pokemon cards! Looking forward to coming back and working with him again. Great guy! Thank you

Fantastic experience: I went into the store this past Friday and I was surprised by the amazing customer service I received. I typically don’t write reviews, but the amazing associate that helped me went above and beyond to assist and guide me the whole time I was there. Nathan displayed great customer service and great compassion. This GameStop is slightly far from me, however I don’t mind making the trip to this one more often due to Nathan’s great customer service. I look forward to seeing him throughout the year!

Positive experience: Its been a long time since I've stepped into a gamestop, went yesterday to purchase a new controller for ps5 . Staff was very friendly and welcoming store has way more items then I remember alot of gems for sure , I was able to find what I needed plus some

Negative experience: Sarah from Gamestop was really kind and very helpful. It's sad a kind girl like that has to follow Gamestops stupid policies. Went to get a headset and was clear in the conversation that it was for the Exbox. Come to find out it wasn't, we were told wrong. Spent $80 on a headset that was told that it works. Well it didnt, went to return and not only found out that the price was marked incorrectly but that Gamestop no longer does returns. Sarah is the only reason I may have faith in Gamestop but your policies are ridiculous! You are showing you do not care what so ever about your customers! You truly do not care at all!

Positive experience: I come to this Gamestop only once in a while because I don't live close to it at all compared to other Gamestops. Occasionally it has something I'm looking for that the ones near where I live don't have though.

Fantastic experience: The people who work here are always friendly and helpful.

Positive experience: It has Playstation 3 games and a lot of game selections that are in a cheap section. They don't restock often so it would be hard to find something you are looking for without having to ask for a worker.

Fantastic experience: Guys were helpful, gave me space when I was browsing and we're ready to help when I needed. I also called Lucario by a different name and guy just stated he didn't know the pokemon characters by name if I could show/describe the bag I wanted instead.

Positive experience: Very helpful.. explained everything in great detail

Fantastic experience: Went yesterday to send my cards off to PSA for grading and the gentleman was superb. Very transparent about what was happening and going through the process! Will for sure come grade here again!

Fantastic experience: I just recently acquired a Nintendo switch this is a new gaming system that I am not familiar with so I dropped by GameStop to pick up some games and some hardware. Jake assisted me in finding some cool games and also giving some recommendations on controllers. He was very friendly and knowledgeable. This location did have a number of games and items for sale. Just like any store that offers new and used items I'm sure they have a pretty good turnover of inventory. I do recommend dropping by if you have any questions regarding gaming systems the staff here is very knowledgeable.

Fantastic experience: Great customer service! Great choice of games.

Fantastic experience: The guys there were helpful and let me know about some new Collectibles they'd be receiving. They have a great selection of Funko Pops, and Squishmellows. Card Games and Tshirts. The used games are still pricey but still a good store to stop by. Go check it

Fantastic experience: Great store the employees are nice and helpful. My son loves coming here. Sad that they don't have the magazine subscription anymore. We loved all the plushies and FANAF stuff.

Fantastic experience: Employees are so helpful and knowledgeable. This is the only one we go to!!!!

Fantastic experience: Wanted to give a one star due to rude guy staff member but Sarah and the other girl turned things around for us and had great customer service really appreciate it.

Fantastic experience: Just got game gift cards for my little cousin

Fantastic experience: Great customer service extremely friendly 10/10 GameStop Billy is the best hands down

Fantastic experience: Super nice lady helped me with my purchase of Black ops 3

Fantastic experience: Love this store. Manager is great, friendly and personable. They always have great sales and this team goes above and beyond for their customers! Great team! Keep it up!

Negative experience: They hung up on me and ignored me when I called several times apparently they don't want people to shop at their stores

Fantastic experience: The Best GameStop experience I ever had. Billy was extremely helpful and knowledgeable. Kudos.

Fantastic experience: This gamestop was great! They were super helpful and friendly with an online order return, and Billy made the entire thing a breeze. Skip the other stores around, this one was well-organized, well-staffed, and with it!

Fantastic experience: Best Gamestop in town! They always have the latest and greatest products in stock. Very friendly staff, clean and organized store. Highly recommended.

Fantastic experience: Billy is a star, amazing customer service. Definitely coming back! - Guy who bought PS5 Camera

Negative experience: Unless you want a sad, large man with a neckbeard trying to tell you off when you're trying to make a big purchase with your man don't come here. I cannot believe how RUDE he was. All because I didn't want to renew a subscription when It's been over a YEAR of going to gamestop. Just give me my PINK controller, it's NOT red BTW. Sorry the only praise this sad man gets is only from AI girls online. What a joke.

Fantastic experience: I had a great experience with David who helped me with my video game purchase.He was very sharp and attentive. I would recommend this place for all video game lovers.

Fantastic experience: Every time I come to this store I am always treated nice and always find what I need. Yesterday I shown up didn't realized it was about closing time but dude let me get what I needed which was quick and on the wall. Thank you guys!

Fantastic experience: Excellent customer service experience and sales thank you

Positive experience: The young woman who helped me was awesome and would shop at this GameStop every time her name was Ivane' (great customer service)

Negative experience: Holy cow people!!! Do NOT waste your time and go here!! They will probably hVe the door locked anyways saying they will be back after their break lol. Pretty funny when you find out the hours they are open. And don't even think about having anyone go above and beyond for the customer here. Employee was having quite the fit when had to stay a whopping 10 minutes after closing. At 7 on a weekday by the way. 2 weeks ago me and 5 others stood outside for 50 minutes waiting to go inside just an hr before they closed... nobody even knew if they were actually going to open back up. If you are disabled... stay away. He will send you all over the west valley for a game that he had there but was his last one and didn't want to give it up to me for a warranty. This place is a joke! Their hours of "operation" are a clear representation of what they think of their customers.

Positive experience: Always love Gamestop, but drove down here to pick up something online said they had in stock, but they didn't. Bummer.

Fantastic experience: As advertised. Got some pokemon tcg cards there. Lots of other gaming stuff too.

Fantastic experience: Billy and Bryce were professional, personable, and overall outstanding.

Negative experience: The employee was rude and unprofessional did not want look at receipt had to go to different location to replace my switch that was under there warranty…. Had no issues at GameStop on 59ave and northern

Negative experience: Supposedly, they open early on Fridays at 10, well it's 11:15 and still not open. That's how you lose business.

Negative experience: Beware they scam and cheat their customers. Last Christmas bought my son an Xbox one well went to hook it up Christmas day and it didn't work so took it back because we bought the warranty unfortunately it's not really a warranty it's a replacement warranty so yea they gave me a new one then had to pay $40 for a warranty on the replacement one..well here a year later the other one is broken and since they didn't have one at the closest location had to drive halfway across the state to get one so buyer beware if you get the warranty it's useless because they are going to make you pay for the next one when u actually use it and that's if they have it in stock so hope you don't have to drive 60 miles to get a replacement!

Negative experience: Normally, I dont have anything negative to say about these guys. The one associate that is very nice is Jason. He is really helpful, friendly and awesome. Today, my wife and I went in to get some Christmas gifts. Some kid named, Zachary, was VERY rude!! He barely spoke to us, acted like we were bothering him, and wasnt providing good customer service... After Zachary scanned our purchases, he got our receipt and he acted like he was going to hand it to me, and ended up throwing it on the counter. There were other people in the store, that he was somewhat nice to (and I use that term loosely) but he was VERY unprofessional towards us!!!

Negative experience: Bought a brand new headset and before I bought it I asked Alec (a sells clerk ) if I could return it. She said “yes within seven days you can return it” I went in the next day to return it.

Negative experience: The employee was not very nice

Negative experience: Store worker sold me damaged ps4, then when I came for the exchange he didn't know where his cleaning kit and began to cut about his shifty coworkers. The ps4 replacement was extremely dirty. Uncertain if it's going to run. He then became more upset and kept asking me if I just want my money back even though I invested more money on insurance. Photos and video of both "Refurbished PS4 Pro consoles on the Google images

Negative experience: This usually happens on the weekends especially Sunday but the person who opens is always late . I waited 30 minutes , seen 7 people pull up and leave because the person who opened the store wasn’t ready . He’s bad for business.

Fantastic experience: Super friendly cashier; very patient with our indecisive child. Great shopping experience

Negative experience: Went to pick up my Final Fantasy 16 copy. Associate handed me the wrong copy without checking my receipt. I almost walked out with a copy worth significantly less. I was told my receipt had no code and would’ve thrown it away but double checked. Guess what there was a code on it and would’ve missed out on bonus content. The store was not busy when I went. I feel I would’ve been screwed if I didn’t know better.

Negative experience: Went here to try and do a trade in, the person "helping" made sure to show he did not want to do the trade in. Wanted me to spend 30$ on things I didn't need for my trade in that he said was required. The worst part is he said I needed a usb c charger cord and I couldn't get the cheaper one and had to be a PS5 brand, now tell me if that's the case why did you grab a third party usb c charger? This rep reminded me of why I don't go to THIS location anymore.

Negative experience: I took a ps4 slim tb, they gave me 56 bucks. I'll never spend another dim in that place. I bought the system from them for more than 350 bucks five months ago with 1 game. They said we have ps5 available now, I replied, Walmart does too.

Fantastic experience: This game stop is the main one I go to. Jason and the rest of the staff are always so friendly.

Fantastic experience: Always great game deals.

Fantastic experience: I really like this location. Feels super nostalgic, and even gives the local Gaming Generations shops from my hometown a run for their money. They won't always have the game that you're looking for on deck, but the cool clerk lady isn't hesitant to help you find a store that does have it. They're really passionate about all sorts of gaming, and they really show it with pride.

Negative experience: Don’t bother buying any protection plans for equipment. They tell you damage is covered when you buy it but when you return to the store with damage it isn’t covered.

Negative experience: Every time I come here the worker always say she can’t do anything trade or do a replacement for warranty. She never even try’s to help, the moment I walk through the door it’s always a no

Positive experience: Well GameSpot has officially gone down hill lately, the outside is kinda ghetto looking. The inside was decent, kinda too much stuff on the actual floor, I'd leave the advertisement to the walls and windows. I was trading in some old games, what a process you have to go through nowadays, literally picture taken, along with getting your Driver Liscense scan and a finger print, felt like I was buying a handgun lol. As all this was going on, there was a guy to the right of me trying to steal some Nintendo controllers. The manager caught him and kicked him out of the store, at that point I was checking my six a lot more. Got my game, I needed and left. The young guy working there was very cool, the manager was not very social.

Fantastic experience: Workers are always asking if you need help! Very clean store ! You can always find ANYTHING you need there.

Fantastic experience: Storm was helpful and friendly! I recommend this GameStop because of its customer service and professional staff.

Negative experience: I'm a frequent customer to this Gamestop., walked in and wanted to see the new Pokemon theme Nintendo Switch and Jason said no because he thought I was going to steal it. I'm there 4 to 5 times a week. I felt disrespected.

Fantastic experience: As always very helpful and very easy to locate. Thanks again!

Negative experience: The manager didnt believe me when I told him my daughters Xbox was no good , he said it was something she downloaded, call Microsoft, I did just for them to tell me it is corrupt and will need replaced soooo back to the store I go....

Fantastic experience: Tim & Alisha are great at what they do. I highly recommend going to this store if you need ANY questions answered. Whether it's about a game console, games, electronics, etc they are highly educated on their stuff and always have an awesome attitude if your looking for great service and knowledgeable staff GO TO THIS STORE.

Fantastic experience: This is my favorite GameStop to go to. They normally have the games, cards, toys that I'm looking for in stock. Friendly staff and nice store.

Fantastic experience: Love the deals they always have. But, apparently I have a Funko problem, because I have all the ones they have for sale.

Negative experience: So the reason why I'm giving this store a bad rating is because of some of the staff. Mainly one guy who I don't know the name of. But he tends to always be working the evening and closing shift. White guy short dark hair kinda looks like a dork. I think he might be a shift lead or something. Anyways he's very rude and inconsiderate when talking with certain customers. He gives out incorrect information. I get the sense he's being prejudice. everytime I go in and he's behind the counter the store is packed and the line is ridiculous. A lot of times I just walk out. Because every time I come to the store I'm just placing a pre order or picking up. Which should only take like 10 mins. Not going wait 45mins-hour. There's 2 other employees that work there that I had a bad experience with but I don't think they work there anymore or least I haven't seen them. But the other guy I was originally talking about definitely still works at this location. If it wasn't for him I'd give the store 5 stars. (It's not Jason. Someone else.)

Fantastic experience: Very helpful and accommodating to help me find what I was looking for

Fantastic experience: I can honestly say I’ve never met a rude employee here. They are all polite, patient and extremely knowledgeable when it comes to helping you pick the right item. Which is so helpful when you’re constantly having to go there for your little gamer, but you have no clue about anything because you don’t play video games yourself? Definitely recommend the store! They know what they’re doing! My 10yr old loves having conversations with the employees, it’s so nice to seeing them give him their undivided attention, that’s rare. Happy customer!

Negative experience: The store leader Jason is always rude and will try and blame the customer when they don't have products in stock. He has been extremely rude to me and other guest on several occasions and I'd never recommend going here as the only employee who made it a positive environment is now gone

Fantastic experience: Very customer oriented store!

Fantastic experience: Great store very helpful associates and the store was well kept and a great selection of gaming,clothing assesories.

Fantastic experience: THE go to place for games! Great location with knowledgeable associates.

Fantastic experience: Great place for reasonable price for games

Negative experience: Very small and packed with more people than games. The trade in value for games is complete rip off. They will only give you few dollars for a $20 game that is still Brand New-Sealed. IMO- Gamestop cares more about profiting off your games than giving a fair amount of store credit to the deserving customer.

Fantastic experience: Super friendly side at the register efficient and prompt customer service representative. Sold some games that I have already played out myself so that others canexperience these games at a discounted used rate and enjoy them also...I recieved a decent amount in cash for the games but would of recieved like ten or fifteen more bucks if I'd of chosen store credit. But I wanted the cash anyhow. The deal was super quick and the only thing that was an issue was the finger print scanner took like 5x to scan but the customer service representative dude was super chill and gave me sanitizer to clean off my hands and we were all good. Good experience no problems super easy!

Positive experience: They were so good just last month asking people to keep their distance, masking up. Went tonight and it was packed by the game wall with people not following pandemic precautions. Avoid.

Fantastic experience: Employees were super knowledgeable and helpful.

Fantastic experience: Clean, employees always helpful. Recommend coming to this location over others.

Fantastic experience: Great place to get your gaming fix. Staff is knowledgeable about current gaming news. Will definitely recommend.

Fantastic experience: Sold my PS4. Didn't get as much as I hoped. The staff there was very polite and made the experience pleasant.

Fantastic experience: Best gamestop around i.m.o. I go there at least once a week to see what's new and the employees always make me feel welcomed. Also very knowledgeable and honest

Fantastic experience: Great service! Timothy helped me get the best deal for my points

Fantastic experience: The staff here is super friendly and helpful! They know a lot about games very resourceful. The selection has always been good but definitely the pandemic has taken a lot of stuff off the shelf. My fiancée and I always come to this location instead of other one because of there amazing service. Definitely a place to go if you need video games!

Negative experience: Terrible customer service staff was rude and disrespectful I'm seriously bummed but I will proudly take my service somewhere else.