GameStop

Negative experience: Google maps says they open at 11:00 They open at 10 but holiday hours are 9 a.m. I said they only have one person working and they have about 12 customers I had to leave and go to another store

Fantastic experience: They are really nice and I love the games they are really kind to me

Fantastic experience: I went in and was helped by Arthur who was very patient, knowledgeable, friendly, and extremely helpful. Also very informative on a lot of topics we talked about! Thank you Arthur for helping me and my boyfriend out! Amazing customer service!

Negative experience: Was sold a pre owned controller when asked for a ps5 controller with no mention of it being preowned. They said could add on a pro member reneweal for 5 dollars after discounts. I went to return the controller to get a new one instead and the employee put all the discounts to the controller instead of pro membership so when I try to return this controller I just bought yesterday they say they can only refund the money that went towards controller and not pro account, in essence screwing me out of 20 dollars. Tried to just return and cancel the whole thing and they said was nothing i could do about the pro subscription except call a customer support that was closed. Arthur if you see this, you really screwed me over the way you rang the transaction different than what you said. Just goes to show you double check everything before walking out of a gamestop. Meticulously go over that receipt to make sure youre not being screwed.

Negative experience: Closed before the posted hours on the door. The employee just waved me off.

Fantastic experience: Was helped by Arthur today and also placed some preorders for some figures. Nicest cutomer service I have had from the many locations I have gone to. Looking forward to picking those up soon as well as more business in the future. Thank you, Arthur!

Fantastic experience: So cool and workers help me and find everything I need❤️

Fantastic experience: This GameStop has the nicest staff out of all the GameStops in the area. They are always very helpful, patient, and very friendly! This GameStop is by far my favorite GameStop

Negative experience: didn’t answer was closed early

Negative experience: Their hours are wrong on Apple Maps, it says they’re open until 9. I walked in at 8:01 and the girl on the register was rude as hell. Gave me attitude so bad that the people in line looked shocked. I walked out and will not be returning, I’ll find another GameStop in the area.

Negative experience: They never answer the phone

Fantastic experience: Always have a great experience here staff rocks and trys to find what you are looking for, the manager goes above and beyond thank you Charlene you are wonderful for the help and the blue eyes wow .

Negative experience: I called GameStop for a game they did not have it couldn't find anywhere on their computer and it's not that old of a game so ended up buying it through the on my Xbox

Fantastic experience: Pops

Fantastic experience: Servico rápido y buenas ofertas

Fantastic experience: Arthur is the entire reason for this rating. His service was exceptional, stellar, A1!! I stopped by to look at games for the Nintendo Switch. He greeted me as soon as I walked in and gave me time to look before asking if I needed assistance. He helped me find an age appropriate 2 in 1 game, explained the benefits of the Nintendo membership, and recommended a fix to get more space on the switch. I could have saved money by getting a micro SD card from Walmart but, Arthur's service was so great, I had to buy it there!

Positive experience: Update stock would be nice

Negative experience: Tried to do a even traid in a brand new never opened game for a different system, they said it would cost $2 but after opening it still with the original seal they tell me it would cost me $59 for the game it was $2 only for the traid what a joke never going into a gamestop again

Fantastic experience: We walked in a my grandson got just what he wanted. Salesman super friendly and gave him options.

Positive experience: Employees are courteous, polite, knowledgeable and very helpful.

Positive experience: Cool place..old school

Fantastic experience: Clean, quiet, and fast.

Fantastic experience: Great knowledgeable staff.

Fantastic experience: Zachary was an awesome representative and helped me exchange my Vanguard for a digital copy and signed me up for the Pro gamer promotion. Thank you

Fantastic experience: good games in there!

Positive experience: Great place to find all your gaming equipment. Also has a good selection of gaming memorabilia. Prices are a little high, but the customer service makes it worth the added cost. Always has what I need. Store is clean and in order.

Fantastic experience: Took some games to trade in. Really nice people that work there.

Negative experience: One girl working doing a trade which apparently means she can't do anything else at the same time. We were ready to check out and stood there for 25 minutes Waiting. Guess they don't pride themselves on multitasking here. Won't be back again. Fall Out games for the win.

Fantastic experience: The store manager was very helpful

Negative experience: They are not good at service and do seem to have anything we need

Fantastic experience: Good customer service, better stocked than most gamestop's i go to.

Negative experience: This place sux

Fantastic experience: Great prices

Negative experience: "Over all just not a good vibe or experience" This is 1 of the 3 gamestops closest to my house. We have gone here maybe twice and one time was to pick up a product our favorite one didnt have in stock. The associates don't greet you kindly like the one we have come to prefer. They actually kind of ignore you unless you approach them for something. Over all just not a good vibe or experience. If you want a store that gives positive vibes, helpful suggestions and no pressure just go a few blocks over to 51st and cactus

Fantastic experience: Star Wars Collector here and this location Very well stocked store and very nice customer service... Thank u game-stop... 5 stars

Fantastic experience: Extremely helpful and kind, went to buy a game for myself and my dad as a gift and they gave me a free lunchbox that matched the game for my dad! He was so happy to get it and so excited to play the game! Thank you so much!

Fantastic experience: I’m so glad I came here. The other day my son and I entered the store looking to purchase a controller due to his no longer working. Abby was so helpful and professional. She answered all of our questions and also told us about some the promotions and deals for their store. Which were actually beneficial being how often he plays. I was genuinely impressed and happy we came here. I will definitely be coming back. thank you Abby!

Fantastic experience: Great selection and cost of games are good.

Fantastic experience: Customer service was nice enough to answer my question

Fantastic experience: Always have what you need or will find it for you!!!!

Fantastic experience: They were willing to locate a game my son wanted and had the other store hold it

Fantastic experience: Jason was amazing and very helpful. We love shopping at gamestop.

Fantastic experience: Visited my new favorite gamestop

Fantastic experience: Good customer service! Love GameStop

Fantastic experience: Helpful folks

Fantastic experience: There is an employee here named Jason. He is very helpful and will help you with what you need. Also this Gamestop has better inventory since the Gamestop at 51st and Cactus is filled with douchbags that keep stock in the back for themselves.

Positive experience: They had the game I was looking for.

Negative experience: Didn't have a game I was looking for

Fantastic experience: This is one of the best GameStop's I've been to. Staff is always super friendly and helpful, the store is clean and easy to navigate (plus there's a light pizza odor which is extra awesome)

Fantastic experience: Very good deals and members program.

Fantastic experience: Cashier was a great help

Fantastic experience: Very nice place and even had items that I wasn't looking for but wanted after I saw it.

Fantastic experience: Grata

Negative experience: This place is freakin sucks. Today I buy copy of Twilight Princess I take it home and does not even work. When I return it I just get credit not my money bag. The people were nice and place was clean but why I don't get my money bag instead of credit? Maybe I don't want to buy something else if is not going to work.

Positive experience: Pro member. Had an issue receiving money back from a refund but other than that I’ve had great service

Fantastic experience: Friendly helpful people and I always find what I am looking for.

Negative experience: How are they still in business?

Fantastic experience: Great service and awesome clerks.

Fantastic experience: The employees here are always great

Positive experience: Friendly staff.

Negative experience: Lost my receipt, purchased ps4 pro a few months ago. Still needed proof of purchase. Called store on 5/12/19, didn't get the name of the mouthbreather who was absolutely useless and couldn't say anything other than "we don't keep copies of receipts", and couldn't comprehend that a proof or purchase could be different from a receipt. Hung up, and googled the gamestop website and how to get Proof of purchase and found the form.

Fantastic experience: Great experience. The 2 gentleman there (Tye and I cant remember the others name) were very helpful. I'm a mom that has no idea what's good and not so much. They really helped me and were very knowledgeable. The store was very well kept! Thank you!

Fantastic experience: 43rd Ave store is my favorite place to shop .. they are always ready to support.. thanks again

Fantastic experience: Great got funkos

Fantastic experience: Customer service is awesome

Negative experience: The manager with the 80s hair is a clown. The dude id's me when im clearly older than 30 years. What a square benny. The kid's a square. Anyways. Smallest gamestop ive been too. No big game or pop variety either. I'd give it a 0 if i could

Positive experience: Surprisingly small used games selection. Middle of the store is basically all merch, rather than games. Used DS cart case is basically impossible to see into due to being really close to the ground and the carts not being in cases. Store was clean and staffed pretty well.

Positive experience: Only place I ever buy video games.

Fantastic experience: CONCIERGE SERVICES FROM

Fantastic experience: Got my son kingdom hearts, excellent customer service

Fantastic experience: Love the game selection and the employees are great.

Positive experience: Lots of choices.

Fantastic experience: My boyfriend and I come here nearly every week because 1. This is a place gamers and collectors willingly surrender all their money to. :p 2. The staff is AWESOME, (Adrian and Steven are always friendly and understand our POP addiction!) And 3. It always smells like pizza. We always feel so welcomed here and it’s pretty cool the staff recognize us every time. Such an awesome team of people! This location will always be our #1 Gamestop.

Fantastic experience: I recommend Game Stop if you really are into gaming

Fantastic experience: Friendly employees

Fantastic experience: Always friendly service!

Positive experience: It alright

Positive experience: They are pretty awsome

Fantastic experience: Guest service was great. They were very informative and got me exactly what I need it!

Fantastic experience: Great pre order pops and statue.

Positive experience: Love to trade games

Negative experience: So I went in I went online made sure repeatedly that I reserved the correct item and submitted then drove to the location ask the associate 3 times to see of this indeed is the 1tb xbox one console he didnt really check just confidently said yes even though no where on the description did it say 1tb xbox one. The tag read original black xbox one console I trusted his word and confidence get home it's a 500GB. I understand mistakes but things can be avoided if people would not be lazy and just simply check I work at lowes as a supervisor I would never not check if someone insisted. Now I have to go back Monday and see what they can do as far as getting me the correct item.

Fantastic experience: Knowledgeable rep...got what i needed

Fantastic experience: Great location. The help has always been top notch every time I've been there

Negative experience: Went in to pre-order RDR2. Asked about what each edition had. The worker just gave me a paper to read about what each edition had. Was reading the paper for about 5 minutes. Worker didn’t even ask if I had questions. He just asked if I had made up my mind. Worker was yawning while I was reading. He really didn’t want to be there. I was expecting a little bit more excitement in hyping up the game. Asked him what time they would be releasing the game. The worker just answered “Probably after 9.” Wasn’t really a sure answer. On top of that. I had told him I had a 5 dollar credit for another game that I had preordered that I never picked up. Just now realizing he didn’t give me the $5 credit. I would’ve gone to another GameStop. But I don’t think it’s worth going to a store that’s farther away from my house when I have a closer one that will have the same game.

Negative experience: Good games.

Fantastic experience: Real helpful

Fantastic experience: Good service an helpful

Positive experience: Awesome store they had the games my son wanted and friendly people

Fantastic experience: Very helpful staff, knew exactly what we were talking about was very attentive to our needs

Fantastic experience: Great experience everytime

Fantastic experience: Very noice

Positive experience: Very helpful.

Fantastic experience: Employees were very knowledgeable and helpful. Organized clean store.

Fantastic experience: Best one within' 5 miles from home always go the extra distance. Great people better selection. No problems.

Negative experience: Stopped by on 2/24/18, it was Pro Day. I came to buy a couple of things, in which they were sold out of the one game I wanted. So, I still bought an item that was on sale. The assistance was great, however the employees are HIGHLY opinionated, and get very carried away in conversation, which can hold up the line for a while. On another note! They didn't even let me know about their Pro Day promo's. I then proceeded to a different gamestop, to find out about the promo's, and purchase the game. All in all... The assistance was good. but quite poor professionalism.

Fantastic experience: The people here are always cool af. Also, other Gamestops claim they have "no boxes" but this one doesn't care. Plus the place always smells like pizza so that's a bonus lol

Negative experience: GameStop is not your friend, the employees are salesman, not gamers. Most have an air of superiority that they are coaxed to perform in front of customers in order to throw the average customer off guard and increase sales due to confusion, but then again that's what happens when you monopolize the gaming industry. The next time you talk to a GameStop employee, the eyes are a dead giveaway.

Fantastic experience: Very helpful

Fantastic experience: I love game stop I will love it more if they gave me a free gift card