GameStop

Fantastic experience: Back when I had PS3 this was my go to, then I purchased a PS4 here some years ago as well. My Son likes this location cause they typically have any GS exclusive Spidey figs. Last night I had to replace a PS5 controller and the cashier was so patient and helpful.

Fantastic experience: Come to this location often, always excited to see what's new! James, Zeta, and all staff have been nothing but helpful anytime I'm in with my kids. Retail gigs are never not challenging but grateful for the friendly interactions anytime I come in! Zeta helped me with my last PSA submission, she was super friendly and very careful while tagging my cards which I appreciate as I'm sure I'm not the only one who deals with anxiety when submitting your cards to someone else. Appreciate what the whole crew there does and always look forward to popping in!

Negative experience: Workers Refuse to answer the phone don't recomend calling this store

Negative experience: Came here to sell an item, there was some issues with selling it which was a bit annoying. The only problem I had that we had to wait 10 minutes for an employee to struggle to connect a console that is super easy to do and kept asking for help. HUGE THUMBS DOWN for me

Negative experience: Terrible experience and false advertising. I saw this price and it was the only reason I even wanted to potentially purchase an Xbox. Dude at the counter told me it was almost $700. I pointed at the tag and said dude I’m looking at a tag right now that’s 499 and he said that’s an old tag sorry can’t honor that. Then take it down. This is super lazy and 110% false advertising.

Negative experience: Not open when we arrived.

Negative experience: Went in to the store yesterday and had a horrible experience. A game was advertised as $20.00 on the case. It was Tomb Raider 4-6 for the PS5 new. The manager scanned the game, informed me that it is now $30 and refused to honor the price advertised. He was okay with false and deceptive business practices. I called corporate and spoke to someone who told me he was unwilling or unable to help, to rely on the store manager for resolution to this issue and ended the call on me. Manager refused to honor the price advertised. Claimed they forgot to change the price tag after Black Friday. That would be believable, except it’s been a whole week, going on two…. Deceptive business practices from the Store on 475 E Bell Rd in Phoenix Arizona. Shame on James, and Tony who refused to help me with your corporate leadership. This store also has had three managers quit within the last year. Due to the abuse they suffer from the District Manager and Corporate management. They also have extremely high turnover rates, abusive strict manager who does not properly train the employees. Employees who are constantly breaking corporate rules too. Had to call a second time and file a corporate complaint. Will be following this review with a better business bureau one and IRS report for consumer violations. The ONLY employee who is honest, decent and actually worth keeping that store open for is Zeta. She truly is a blessing. Not once have I ever had a bad experience or bad thing to say. Always exemplary and she deserves to be treated better. She literally almost died in your store and corporate could have cared less. Everyone else? Truly disappointing. Hope it was worth it gamestop. You haven’t cared about us in years. It’s very sad considering I’ve been shopping with gamestop since 2003. Guess you won’t be getting this diehard gamers money anymore. :( PS* I have a photo with proof.

Negative experience: Mocked my grandpa after I left and just left what a dumb you know what

Fantastic experience: I stopped in yesterday to purchase a new PS5 controller for my son, and TJ provided some of the best customer service I’ve experienced at GameStop. She was knowledgeable, friendly, and engaging — and what really stood out was how she acknowledged and included my 8-year-old son in the decision-making process. She patiently showed him different controller colors side by side so he could choose the one he liked best, making the experience fun and memorable for him. To be honest, my past visits to GameStop haven’t always been as positive. Too often, employees seem distracted, uninterested, or even a bit dismissive — rarely taking the time to make eye contact or engage with customers, especially children who are often the reason parents shop there in the first place. TJ completely changed that perception. Her professionalism, patience, and genuine enthusiasm for helping customers really stood out. I truly hope GameStop recognizes her outstanding service — she represents exactly what great customer care should look like. I also hope she’s given full credit for our visit, as she absolutely earned it. Thank you, TJ, for turning an ordinary shopping trip into a great experience for both me and my son!

Negative experience: Tried to return PS2 console that I payed $173 for. Was cheap plastic, junk!! Their policy on returned "used" items is unfair and downright terrible. Only have 7 days. I was late by 2 days and local store in Paradise Valley (Phoenix) would not accept return even though I explained that I was a nurse working night shift 12 hours, 3 days in a row. They could have been lenient and made an exception, but refused to help me. So I called support 800#, but got no assistance after being on hold for long time. I'm now disputing the charge. Do not purchase anything here! Buyers beware!

Positive experience: Out of stock on many items.

Fantastic experience: Rose was so helpful and has awesome customer service

Negative experience: It’s not exactly a great experience waiting 15 minutes in line because some scalper in his 40s wants to trade in his entire collection of graded cards. I find it hard to see a point shopping here when I could buy most games and accessories online for much cheaper. This isn’t an issue with the employees at all. I used to love shopping here but the times are changing and GameStop is not.

Fantastic experience: Easy in and out. Employee was friendly and knowledgeable. Will be going the extra distance for this gamestop going forward. My local Gamestop hardly sells games anymore .

Positive experience: In and out, quick and easy had what I wanted. The girl behind the counter was very helpful. Answering a few questions I had about the new ps five I was getting for my friend, very easy to under stand as well

Negative experience: ASM has messed up several orders. Then they don’t call when pre orders come in. I asked her why I wasn’t called and she said her staff was supposed to do it.

Negative experience: Had a bad experience here. Game stop in general is more expensive than anybody else even with the Pro memeber service I would suggest staying away in general. Go to Walmart or a local game store in Phoenix Fall Out is great or 1 up. Support local. With that said they had Final Fantasy IV collection priced at 49.99 I thought oh great I had it in my cart at Wal Mart for 55. The lady rang me up and says oh actually it's 74.99 so I say why, she says im sorry I forgot to mark it back up from last week. So they added 25 bucks to the price for what reason? I can buy it any where else for 55 to 60 I guess that's what I get for being a loyal pro member. Not the ladies fault but just how crappy Game Stop has become. It is no wonder they are spiraling the drain. I am officially done giving any money to game stop.

Fantastic experience: Charlene is the best! She has a great attitude. Answered all my questions. Helped with my trade in to get maximum value. Thank you Charlene!

Fantastic experience: I went into GameStop on Sunday afternoon Mother’s Day, and although there was no one in the store, the two customer service representatives were more than happy to inform me on the newest games and quickly gave me the money for my PS4 controller. Shout out to Connor and Tyler who were younger than I expected, but very kind, respectful and funny.

Fantastic experience: Friendly staff, and good selection.

Fantastic experience: Came in to a Gamestop for the first time in 10 years to get some Pokemon cards from my childhood sent in for grading and was very impressed with Charlene! There was a line around the block for a new release when I first tried to come in but she was patient, quick, and inspired confidence in trusting my cards with the store :)

Fantastic experience: They have the friendliest and most helpful staff I've ever encountered at GameStop!

Negative experience: It's 11:17 and not open yet

Negative experience: GameStop is done for overpriced anything that is hardware. Better off going to Walmart, best buy, or target

Fantastic experience: Took my child in to pick up a specific Ghost plushie. The Manager/Operator was awesome helping us find it in the store. So much so, that when it was located, the Manager cooperates to let my child find it first through a ‘hotter/colder’ approach. Great memory and top notch customer service.

Fantastic experience: Zeta is very informative and has a great amount of knowledge on Pokemon and other games. Thank you for your help!

Negative experience: I found it odd that this GameStop is capitalizing on more profit for exclusive Pokemon sets that are coming out. For a CHANCE to BUY a Pokemon set, you need to bring in a card to grade for PSA. It's their store and I get it, PokeBros and scalpers ruin it for everyone and it sucks, but I don't care for grading cards, I just like to collect the pretty ones. I'd rather come early be first in line and have a limit of what everyone can buy.

Fantastic experience: I only shop here on occasion because there are other Gamestops closer to where I live, but Gabriella was great today and she helped resolve my issue of my game that wasn't working. She also talked to me a bit about that she used to work at the 51st and Cactus Gamestop that I remembered her from.

Fantastic experience: I Love My GameStop and The Service I Receive From my Go To Young Lady, Gabby ! I have Graded Some Cards Recently and The Help I get in Submissions is Outstanding ! Anyone that Wants to Know which GameStop is the BEST ONE to go too, can be Assured that Charlene and Her Crew will Be Helpful and Courteous in all of Your Business Transactions...... Once Again a Salute to Gabby...... 5 Stars all the Way

Fantastic experience: Went in a few days ago for exchange and trade, the most pleasant experience I've had in a while. Gabby was awesome. That's my home store now.

Positive experience: I like visiting this location because they tend to have a hidden gem or 2 amongst their overstocked shelves

Fantastic experience: Charlene made our experience so easy it was almost a crime!! Not only is she very knowledgeable about everything but she's so fun to interact with! THANK YOU SO MUCH CHARLENE and the girl who looked like she was from a fairy land, She was super cool as well I didn't catch her name.

Fantastic experience: Sharlene the Manager was super helpful. Called her up she answered my questions. Went in and she helped out even more. I even purchased another controller because she just made it make sense. Good job! Will be back.

Fantastic experience: I think her name is Charlene but the gal who helped me was very friendly and informative

Fantastic experience: Tyler helped really well on the phone. Sounded busy so I didn't wanna take up his time but he made sure I wasn't rushed and answered probably an annoying amount of questions from me. Super awesome guy

Negative experience: Sucks I got no help GameStop is pretty much already out of business already in my opinion

Positive experience: Not friendly or helpful, and I am very disappointed since I spent quite a bit of money on a PS4 and Xbox plus games for my grandson Christian. They never have the games he wants and always refer us to a different store.

Fantastic experience: This is my go to store I live near by. Always friendly and knowledgeable. Great atmosphere. No complaints nvr have issues. Been 2years now going here

Negative experience: Supposedly open at 10am yet no one is even at the store 30 min later.

Negative experience: Just don't go here. Bought 3 used games during a holiday sale. Get used get 1 free. The Employees didn't explain the policy on this deal. I did not like the game I bought so I brought it back. I nearly did not get refunded, I was given a gift card. Game Stop in general is not great to buy your games from.

Fantastic experience: This is our favorite GameStop when it comes to video games, collector cards, shirts and their membership helped me save hundreds of dollars each year.

Negative experience: Do not shop here!!!!! . My girl bought a console ps5 for her son and a used game and the charged her full price for a used game and sold her a used console as new. Do not shop here!!!! I opened the box for the console and it was already opened and old wrapping paper fell out.

Negative experience: Check for old preorders GameStop will keep your money and this location never calls anyone on preorders

Negative experience: Signage on their store says it opens at 10 am on Sundays but it does not. So... def don't plan your morning around shopping there... change your sign please whoever looks at this eventually.

Fantastic experience: I Saw something interesting at this location today .. you might want to visit this location

Negative experience: Old white guy with white hair was rude for no reason at all. Super bad attitude and speaks to you in a passive aggressive way, as If he didn't care about the customer or his job. Horrible employee and person overall. (Might be named jeremy) Needs to be fired or atleast considered. DON'T come to this gamestop

Negative experience: I can say that after the way I was treated, I will never return to gamestop. After purchasing call of duty modern warfare 3, I was unable to play due to an error where my game refused access to Playlist unless I purchased the game (the hard copy was in my console). I've gone through troubleshooting with xbox and activision and still doesn't work. Despite all my efforts, they refuse to give me my money back. In other words I spent 77 bucks on nothing. I need my money back gamestop.

Negative experience: Corporate sucks!!!! Was told they would be doing the early release for super mario rpg yesterday, last minute they say they won't be doing the release or have the pre order bonus so why did I buy the game here?!?! Should have gone to target or best buy, especially if they failed us on the pre order bonus, that what got me to buy the game here, false advertising if you ask me. Makes me think twice if I'll be buying another game here, VERY disappointed...

Negative experience: Been looking for a card game for months that only big retailers like this one stock and the employee informs me he bought all the product in the store and all the product at another location. They don't ship this product to GameStop to have your employees scalp everything. Poorly ran business

Positive experience: Very friendly staff, prices are a little higher, overall good experience

Negative experience: Review for GameStop at 475 E Bell Rd #160, Phoenix, AZ 85022: I'm appalled and deeply frustrated by the level of service I received at this GameStop location. After a helpful phone conversation with another employee , I was encouraged to come in to see if a power brick could salvage my malfunctioning Xbox. I was ready to make a purchase, one way or another,a new power brick or a new Xbox, but my experience with the self proclaimed manager, Jeremy, was nothing short of a disaster. From the outset, his demeanor was dismissive. His unwillingness to assist, excusing it with a "I don’t feel like digging through the bin with the power bricks," was a slap in the face for a customer ready to spend money. And as if this complete disregard for basic customer service wasn't enough, his audacity knew no bounds when he decided to call the police on me, merely for seeking clarity on a promise his store initially made. It's a blatant display of utter disrespect and uncalled-for behavior. I have added a photo of the self proclaimed manager “Jeremy” who is the responsible party for this encounter I have taken my grievances to GameStop's corporate level, and I urge others to think twice before setting foot in this particular store. A reprehensible encounter that leaves a dark stain on the GameStop brand.

Negative experience: Only one person working and there was a huge line. Need more workers

Negative experience: This place is a joke!!! We sat in line for about 30 mins or more ...we got the buy one get one free...after waiting forever too check out the guy tell us that we have to get two new or 2 used disk can't be mixed ... it don't say any where on these signs ..So please tell Me you make up things as you go now?? I will not be coming here again ...

Negative experience: "Must be nice being rich" "I guess you dont like saving money" This is what theyll say to try to bully you into getting their gamestop subscription... dude I was just stopping by to pick up a ps5.

Negative experience: It scamed me when I went to trade my games in.

Negative experience: Had a simple question, if they are doing a midnight release for TotK. Got asked if I could hold for 10 min which I agreed to. Been on hold 34+ minutes now, still no answer but any other time I've called over the past few days I couldn't even get through to be put on hold.

Positive experience: Great service. I hate how I now have to travel to all different stores to get what I am looking for nowadays.

Positive experience: I just wish when i go there they dont ha e much pokemon

Positive experience: Great place, good selection, knowledgeable, very convenient. Only downside, to me prices always feel a little too high, but, I don't want them to go out of business either.

Fantastic experience: Friendly staff very knowledgeable

Fantastic experience: I love gamestop. I wish the corporation would treat their employees better. Since they are the ones making gamestop great.

Negative experience: The staff at this store generally don't care about customers or customer satisfaction. Bought a used Xbox one from them that doesn't work they refused to do anything to assist. 0 stars if I could

Negative experience: So I write this review begrudgingly because I wouldn’t say I had a bad experience with the store but with one particular associate. I visited this store this afternoon at about 330 or so in search of Modern Warfare 2 on PS5, I could not find it on the shelves so I approached the counter and asked the associate. He proceeded to check a drawer right below him, unfortunately there weren’t any copies. That interaction lasted all of 2 minutes approximately. I returned home and searched online at GameStop, and to my surprise the website displayed 5 brand new copies at said location available for purchase. So I decided to place my order for pickup, now I am perplexed because I placed that order at 5pm and I left that location less than 2 hours before. I close this review with a friendly warning DO NOT take their word for face value, also be wary of the lack of integrity that some of the staff displays.

Positive experience: My kid loves this place, service is friendly.

Positive experience: I had a Great Experience at this location. Not many places will give you a buyers beware speech so I do my OWN research on products I am interested in, with an open mind on others personal experiences. The employees here know their craft and the niches that go along with them but you must have your own understanding or "knowledge" of what you are about to buy and the RETURN POLICY for electronics and other copyrighted media. When in doubt, ASK QUESTIONS! And remember, although we live in a consumer based society, you don't have to buy Everything!!!! I understand that you can't have a good day "Every Day", so I put that perspective into every experience. I don't understand the reasoning behind destroying a reputable Co because You had "a" bad experience, it's more likely that there was a misunderstanding! You are NOT entitled to anything in life!!! 100% Oh, and by the way...I made a purchase that I was pre-warned about....but I did ask about the return policy before "I" made "My decision"..... lesson learned!?!? Maybe

Fantastic experience: Staff is super friendly and helpful!

Fantastic experience: Had a great experience first time in Gamestop haven't been in a Gamestop in over 10 years Patrick the cashier he's the best made me feel comfortable he traded my ps4 faster than I expected & got me going on my way. The only problem was they open 12pm very late when every other business is open super early other than that they had very good service really recommend.

Negative experience: Prices are very out of date on PS4 titles. Staff didn't even say hi when my daughter and I entered the store. I don't know how their box stores even stay in business anymore.

Negative experience: Customer service here is almost non-existent, last few times in here I have ended walking out without making a purchase. Either they were too focused on a conversation that they didn't want to pause for 2 minutes to ring me up, or focused on a console trade, or one time the employee never took his eyes off of whatever they were looking at behind the counter. It doesn't hurt to say "excuse me a moment, let me get them cashed real quick and I will be right back", especially when your store starts to get busy. Don't tell me "yeah, I'll get you right now" and then turn your back on me and walk away. Don't tell me it because they only have one person working, I used to work in retail where I quite often had to work by myself and would never leave someone standing at the register and it is for this reason that I just can't stand to shop here anymore. You get better customer service from big box and online retail.

Fantastic experience: Great environment great people gotta love them all

Positive experience: The staff was very helpful. They were able to tell me within seconds of my online order coming thru and rang me up right away.

Fantastic experience: They were very busy but were quick. I was in and out in 10 min. Their selection was great and the store was clean. Every employee was nice.

Fantastic experience: Rianna and Anthony took the time to learn my needs and help me find the right games for my 5 year old. Loved how they were really patient with me even thought it was so busy. Great store and great staff!!! Also helped me buy a ps5!!!

Fantastic experience: Very well stocked and friendly staff

Negative experience: They didn't help my kids

Positive experience: Staff is GREAT! Love ordering all my Funko here. Store is always clean.

Fantastic experience: Love this location. The staff are always great and helped me pick something out for my nephew

Negative experience: My husband went in today to buy Assassins Creed Valhalla used. He calls up they tell him they have it for 37.99 he goes in and they said well it’s actually not 37.99 it’s 49.99 I know it’s only $12 more but the sticker right underneath the one that says 49.99 says 37.99 they literally marked it up as he went over to buy it. That’s really messed up.

Fantastic experience: Great customer service and always willing to answer any questions while giving out some good hidden deals

Fantastic experience: Love Gamestop. We've been pro members for over 5 years and have never had an issue. Great prices, all the latest consoles and games and fast, friendly service every tine!

Fantastic experience: Awesome customer service! The guys at the counter were super knowledgeable about most new releases, something I didn't expect. Also, tons of older games, all around good experience

Positive experience: Great costumer service and the overall layout was set up properly to account for covid. Not much else to say they have they games you want a d only give you penny's for your games. But everyone knows that so nothing new there.

Fantastic experience: Love GAMESTOP! Traded and obtained game in like 20 minutes on Black Friday. It only took that long cuz I was trying to choose a tee shirt. They were reducednton$9.99. As I approached the cashier I espied a b/w Marvel Nick Fury for $7.97...it was a wrap!

Fantastic experience: The staff at this location is always helpful and happy. Taylor was the associate who helped my son and I out today, I appreciated her knowledge and skill. We will be back to this location.

Fantastic experience: The guy was awesome and his recommendation was greatly appreciated. And very quick service to boot.

Negative experience: Guy answers the phone like he hates his job and is so short its ridiculous. I will be pre ordering from another gamestop from now on.

Negative experience: Trade in prices are terrible when it's a fairly new game that's being traded in.

Fantastic experience: I can buy games there so it's a good game store

Fantastic experience: Patrick is awesome!! Very friendly and willing to help in any way he can. Thank you Patrick you are awesome!

Negative experience: My dad ordered Black Ops 3 yesterday and they said they canceled the order and never told us why they cancelled it. this is first and last time we’re gonna order from GameStop.

Positive experience: Im a pro member and normally I like everything, except I sent my son in and they lost his receipt. Of course he didn't use my membership or they could have looked it up.

Negative experience: Store hours in the window are open at 11, and on Google. Here it is 11:20 and still not open, just trying to get a game for my kiddos...

Fantastic experience: I hate to admit it, but I'm a little bit of a nerd. I love going to GameStop. I just love perusing through all the fun things they have. And of course buying video games I'm sure I could probably find them cheaper somewhere else or a better selection somewhere else, but I just love going to GameStop. You guys are awesome. Keep up the Good work. Thank you guys.

Fantastic experience: Love hanging out here for no absolute reason.

Fantastic experience: Love this place every time I come in and they always make me feel at home always tell me about the latest games tells me about discounts and deals

Fantastic experience: Loved the fact that you are acknowledged when you first walk in the door. Very customer friendly, personable and willing to help you in not only finding or giving you suggestions for games, but also if a game is not available there, they take the task in locating a specific game at another GameStop...AND putting it on hold so you can go & get it if needed!

Fantastic experience: Employees are helpful and honest. Was about to purchase an old used game that was apperently scratched so he decided not to sell it to me as to avoid a broken game. They always give out neat little bonuses with their products.

Fantastic experience: Twenty here cuz my son seen something on YouTube about fortnite and the associate working totally knew what he was talking about n was such a big help. So this trip was super quick and we were able to get what we came for.

Positive experience: Gamestop has some policies that are really annoying. They are required to upsell warranties, membership cards, and any other focus that month. Additionally they will encourage, even push you, to buy used instead of new. This location specifically is small but has a lot of stuff packed inside. Staff is friendly and helpful. Most of us are slowly moving away from physical media but I still come here for collectables and gaming shirts.

Fantastic experience: The staff was very helpful in finding the game I wanted