GameStop

Fantastic experience: Clean and well stocked. Staff was helpful and friendly.

Negative experience: Little dude hung up on me. I paid for and xbox 360 they took my money than canceled my order. My 5 year old nephews birthday is tomorrow but I can’t get my money back for 7 days. These mean people need to be out of business. He should lose his job. 1.31.26

Fantastic experience: Went into GameStop looking for a steam gift card. Which they had, I could not find it anywhere else. Happy with the service at GameStop.

Negative experience: We attempted to call ahead and no one answered. When we arrived, none of the three employees made eye contact despite having no other customers and answering a couple basic questions about merch was like pulling teeth.

Negative experience: Unhelpful when we went there for a product and asked questions. We were told to look it up. Not a fan and probably will drive to another GameStop that is farther from the house to find better customer service. We were also the only people in the store.

Fantastic experience: AJ was an awesome customer service/cashier that you run into. He was very informative about the pricing for buying video games . He was polite and respectful Definitely will go back if I have any game related issues.

Negative experience: I went into this GameStop to trade in some old Xbox ones for a Series S Xbox for my boyfriend’s birthday. My boyfriend called a couple hours before to make sure they had the one he wanted in stock. when we went into the store, the guy working Christopher was almost immediately snippy & seemed annoyed by anything I asked about the Xbox’s. I should’ve taken that as a red flag but I figured he must’ve had a bad day or something. I continued with the trade in, I was able to get about $107 in credit to use on the Series S. we did the whole transaction & walked out to our car. my boyfriend was so excited, he wanted to open the box immediately. I’m so glad he did because when he opened the box it was old Xbox 1. I looked at my receipt & I had been charged for a Series S Xbox but I received an Xbox 1. We went back into the store & explained that he gave us the wrong Xbox but I was charged for the Series S. I had paid about $230 not including the credit. Christopher immediately started arguing with me saying I wasn’t charged for the Series S Xbox, he kept saying I was charged for an Xbox one. I had to show him the receipt multiple times until he finally acknowledged that I was charged for the Series S. Anytime I said anything though, he would tell me to chill out or to stop (as in stop talking), although I was very calm, I just wanted to get this figured out & leave. he went into the back of the store for almost 10 minutes & when he came back, he said he only had a New series S so I would have to pay another $216. I was very confused as to why I would be paying $450 for a Xbox at a second hand store. then he said I actually have to pay another 70$. I explained this was a very frustrating situation i was given the wrong Xbox after paying almost 300$ all together. & I was quoted a price before I came into the store. He made a snarky comment that that’s how it is sometimes. I was done with the situation & how Christopher was treating us. I asked for a refund and my Xbox’s back so I could leave and go elsewhere. He said he would issue me the refund, I waited for a while & then he said the refund was issued. so I went to grab my old Xbox’s and leave & as I went to pick my Xbox’s off the floor, he then says “btw Peoria treats trade ins like pawning so since I already put those Xbox’s in the system, if you take them I will call the police and you will be arrested” that’s when I was like what the hell. he never said that until we were about to leave. I’m from out of state so I didn’t even know that was a thing. Christopher made it seem like I was going to have to leave my Xbox’s there with no credit. my boyfriend and I started asking for a manager bc the way Christopher was treating us was insane. Christopher said “nope I’m not getting a manager, you can talk to me”. I said that if I wasn’t able to take my Xbox’s then I need the credit for them. so he ended up calling his manager & his exact words were “these people are throwing fits and I just want them out of here tell me what I can do to get them out” he completely tried to make it seem like we were acting crazy but I was literally begging to be able to leave that store. It took about an hour for Christopher to give us a gift card with the credit amount on there so we could finally leave. This whole situation shouldn’t have happened I understand mistakes happen but Christopher should not have handled it the way he did. We ended up going to the GameStop in the mall, & the workers there were so incredibly nice. They even opened the box to show us the Xbox before we left the store. All in all, if you buy anything from this store especially from Christopher I would double check what’s in the box before leaving.

Negative experience: No one picks up the phone been trying for 3 hrs

Negative experience: The customer with dyed blonde hair refused to answer the phone the whole 30 minutes I drove here from Luke AFB, gave sassy attitude after I questioned him about it by saying "his phone doesn't work half the time and to go ahead and call right now." All I was calling for was for a product availability question, and his negligence cost me time and gas money.

Fantastic experience: Let me start by saying these guys at this store are very informative down to earth really good people as well. They made our family feel really welcomed and we will continue to come to this specific store location in the near future. GameStop is lucky to have them working at their store here on Lake Pleasant Parkway. Treven & Chris!!! Thanks for making our day!! ⭐️⭐️⭐️⭐️⭐️

Negative experience: This store dose not help you with questions about how dose the system works on the consoles they sell.

Negative experience: Having to be a "Pro member" to buy a Playstation Disc Drive is stupid. $25 extra dollars to be able to buy an item is crazy.

Negative experience: They do not answer the phone when called

Fantastic experience: This has been my new home store Gamestop since around October of 2023 when I had a bad store experience at the Happy Valley Gamestop in August of 2023/when I got transferred to a job location closer to this Gamestop in October of 2023. Damian when he used to work here, Alec, Treven and Zack always help me out well and are good to chat with.

Negative experience: About 2 years ago I went into this store to buy a used PS4 Pro. I was super excited because they were the only store on this side of town that actually had one. It was my birthday present to me. Shortly after that I ended up putting it in my closet and just recently pulled it back out. I always thought that it didn't really look much different that my OG PS4 but I thought I was just being too critical. Today I found out why... I paid for a PS4 Pro but I was sold a PS4 Slim. I've been a loyal game stop customer since they opened (I'm 43), but knowing their employees would do something that shady makes me rethink ever going back. No wonder so many of their stores are closing.

Negative experience: There is no employee on the phone, this is now the 4 day calling at different hours on the day!

Fantastic experience: Good help but pay very little for ps4. I couldn't believe it. But i still bought the 5 there. Not cool paying so little and selling them for alot more

Positive experience: What day is the new PlayStation 5 coming out? Is it November 7 th? This game stop is smaller and more how can I put it,Nice, because they say hi when you walk in, they ask you things and if you can't find it there. I had one guy actually call another store to see if they had it on stock. I give 4 stars because the price for controllers trade ins very low in my opinion. This could be a little better for a trade in but none the less this store and the staff is pretty good.

Fantastic experience: The staff there was more than helpful and actually took the time to help my autistic son pick out a game for his birthday. The staff member even persuaded me to become a pro member again and even explained the veteran discounts I didn't know I was capable of getting. Thank you to the young man that works there. He is more than a valuable asset to that store/company.

Fantastic experience: Zack was very friendly and super helpful

Fantastic experience: Great company...better stock! Apes Unite!

Positive experience: Very open floor space. Maybe 26 shirts and a rack of figures. Aside from video games, there's not much there. Employees were laid back.

Positive experience: Very helpful staff and had exactly what I wanted!

Fantastic experience: Great service and selection! Thank you Logan!

Positive experience: I'm giving them between 3 and 4 stars cause they weren't very well put together or seem super enthusiastic to help me let alone make a sale

Fantastic experience: Friendly helpful staff !

Fantastic experience: Bought an occulous meta quest 3 for 518.00 after tax Beat saber the best game ever The guy at the counter took too long with someone that brought in (from the story he told ) stolen merchandise. O.m.g 20 minutes later I was gonna take me and the 520 we saved To spend for my sons gaming systen he wanted and go... But my son deserved it so we waited and got meta quest.... The guy finally was very pleasant and apologized when the first customer left.

Fantastic experience: The guys took good care of us.

Fantastic experience: There will always be a place in this world for Game Stop. It is the only place to buy and sell used games and accessories for almost every platform. I ❤️ this store and will NEVER buy accessories or games from any place else. Happy gaming.

Fantastic experience: This is a smaller store but they have the most helpful staff!

Positive experience: Just an average gamestop. You might want to call ahead or check online for available inventory before you head over there.

Fantastic experience: Been going for years. I’ll keep going as long as Janice is there. She’s very helpful and VERY pretty to me.

Negative experience: Walked in there looking for specific merch. The person working there had a very unhelpful attitude and wouldn't help us find what we needed.

Negative experience: Worst service ever! I have never been more misinformed and treated like I was an outcast

Fantastic experience: I really like the layout of this gamestop, they had some games I was looking for for pretty fair prices so I picked them up. Staff was welcoming.

Negative experience: Never was greeted properly. He had a friend in there and when I asked a question he totally ignored me. Poor customer service ever

Fantastic experience: Staff was friendly and helpful. We will be back!

Fantastic experience: Great service and super helpful.

Negative experience: The female manager with glasses is not helpful and does not even try to help the guy with glasses. She put all the work on him. Then there was some lady behind the counter on the phone with two kids in the middle of the store rustling around she didn’t have a name badge so I couldn’t tell you if she worked there or not. Every time I go to the store, the employees seem hostile and don’t seem to want to work with you. Not a very good work staff

Fantastic experience: Janice was a delightful surprise. Our customer service experience with Janice was exceptional. We spoke on the phone first about a problem we were experiencing with a new purchase. Went into the store and without a hassle Janice resolved the issue and won a customer. We signed up for the membership based on her excellent service. Thank you Janice, we see you and wanted you to know that you made a difference for us today!

Fantastic experience: Very nice inside and helpful felt like I could asked a question and get a great answer I would enjoy going out of my way to here again

Positive experience: Great customer service. But forgot to give me my game and i drove 50 minutes to pick up a console. Now I'm gonna have to drive back again for nothing

Fantastic experience: top tier gamestop for sure, they did great.

Negative experience: Mike the manager is horrible. Bought 4 games a month and a half ago. Finally getting to my last game and it doesn’t work. I called and asked if they can just switch it out. Not asking for a refund and he would not help me. Kept saying, “I don’t know what to tell you.” Like dude. The game doesn’t work. Never had a game not work. Always gave them my business. 10+ years. And the one time I asked just to switch it out with a different pre owned he says no. Sounded like he didn’t care.

Fantastic experience: Quite possibly the greatest Game Stop in Arizona in terms of Stock and Service. My brother's been a rewards member for the past 13 years... So you can only imagine how much time (and $$$) we've spent in here and various stores all across the state. At this location, you're always greeted with a smile. The associates are extremely knowledgeable and helpful with inquiries, and there's almost always sales going on even on hot items! If youre unhappy with your experience at a different GameStop location, come to this one... They'll definitely treat you well!

Fantastic experience: The knowledge of the employee's here is phenomenal if you don't know what your looking for they can definitely steer you in the right direction I've gotten great recommendations for games and accessories if you looking to save money go to this location they can help and learning about the pro membership is awesome I have saved so much money and I plan to save even more this holiday season thanks to this Gamestop

Negative experience: Literally the worst Gamestop. I've had repeated issues from employees LYING about benefits to get you to sign p for their membership to people claiming they'll place an order to replace defective equipment. It's literally going to be two weeks before I can get a controller replaced strictly because they say so.

Fantastic experience: Always fully stocked and informative. Found out hogwarts drops in February, and the new lay out for membership grants $5 per month in game cards ( 1 $60 game for $15 per year) In addition this store was clean and easy to get around. I would recommend this store to video game fam.

Fantastic experience: Order a game for Xmas. Very nice service

Negative experience: I would give this location 0 stars if I could. Called ahead about a game, inquired about physical copy. Associate said yes we have some in stock including a pre-owned. I asked if he was physically looking at them. He said yes. I asked for the pre-owned to be reserved. Drove 30 minutes to arrive to the associate saying they only had digital and said the game only came in digital. I asked why they have a box and why there is marketing for physical copy. Associate said they'd seen it before. When asked what other games could not say. I ordered through Amazon and received a physical copy next day. Game was Monster Hunter Rising: Sunbreak.

Fantastic experience: You have to go here to get good advice All of the employees are very knowledgeable

Fantastic experience: Cleanest GameStop I've ever seen and great customer service.

Fantastic experience: Remodeled the inside. It's much brighter and more inviting. Associate working the counter was very friendly. I've been going to this location since 2010, and I'll continue to shop and support my local GameStop

Negative experience: My son bought a game with his birthday money. The game has Xbox x on it and I asked the guy working the register if it would work in Xbox one. He said yes, we bought it. Get it home and put the disc in the console... it doesn't work. NOT COMPATIBLE. I drive back to the store the following day, and my son had thrown out the receipt. But they look up my gamestop account and clearly see i bought it. Would not refund my son's money, would not tell me when the manager would be in, would not give me a phone number to speak to a manager and claim there was no manager on site. This place takes no accountability for their errors. Must have been under their sales quota for the day so they lie to their customers. DO NOT GO HERE

Positive experience: Employee wasn't sure what came in a bundle sale and the racks had cases for games that weren't in stock.

Fantastic experience: Always great customer service and very knowledgeable.

Fantastic experience: Helpful and friendly staff! Helped out when looking for Pokémon cards

Fantastic experience: Awesome! I got the last GTA 5 instock.Yes I was Extremely EXCITED!! WONDERFUL PLACE. STOP BY.

Fantastic experience: Charlene is amazing!! She provides excellent client service by being helpful, friendly, and knowledgeable. I also got to witness her multitasking with ease when she was manning the store alone with 5-6 customers in line and a phone that rang almost continuously. We will definitely be returning to this GameStop for all our gaming purchases in the future.

Fantastic experience: To Charlene., Excellent Customer Service Thank you very much., You are the Best

Fantastic experience: Love the game stop! A little low on stocking so be patient...

Positive experience: Decent store. They usually have a good selection of games in stock and pokemon cards.

Positive experience: Rep was not very knowledgeable on PS4 products but very professional.

Fantastic experience: Nice people working at this location. Very helpful

Fantastic experience: Had an absolutely amazing experience here trading in a switch lite for a switch. The employee that helped us was incredibly nice and super helpful. She went above and beyond while helping us make decisions on the trade in, and was friendlier than most would expect.

Fantastic experience: Very nice location with great customer service and selection of products.

Fantastic experience: James was very kind and helpful. Found both games I was looking for.

Negative experience: I give it a one because as a business how do you allow your shop to not have a product if you can get it online you should have it in the store.

Fantastic experience: Great service, clean establishment, and all around friendly environment.

Fantastic experience: Always very helpful and knowledgeable!

Positive experience: Good variety of games, nice cashier's

Fantastic experience: Good customer service.

Fantastic experience: The staff is one of most helpful and friendly I have ever met at a GameStop. I prefer this one over any other on the west valley.

Negative experience: Had the display box but not the item

Fantastic experience: I've been going here since my kids were little. Now I'm going for my (almost) 10-year-old grandson. Great place for games, consoles and peripherals, not to mention the wealth of knowledge the associates have. Highly recommend!

Fantastic experience: Jen was SUPER helpful! She took the time to go through about 30+ games Inwas trading in and the trade in offer wasn't half as bad as I expected. Thx Jen :)

Fantastic experience: Its a great place... They have great workers over there... They are friendly, helpful, and respectful, even the store carry's rare games and merchandise that are hard to find... 5 out of 5.... No 10 out of 5... This is a extremely awesome store...

Negative experience: Stood in line for well over an hour to preorder a playstation 5. 30 minutes prior to opening, one of the employees notified the 45 of us in line that not only did they only have 12 preorders available, but that all those playstation 5s we the digital editions, with none capable of playing disks at all. In my opinion this was irresponsible and disrespectful of Gamestop for those of us who took today off to preorder, but was also a very unethical practice designed to draw potential customers to the store. I will never return to this location again, and I will probably take my business to another company entirely should I see this type of practice continue at Gamestop. Many of the individuals I spoke with in line this morning agree entirely. Gamestop, you have made it clear that you don't really care about your customers, so you will continue to lose these customers until you make significant changes to your business practices. I wish you and your employees the best of luck, and I hopefully await a heartfelt reply indicative of responsible adaptation to customers' wants and needs. Until then, Target and Amazon, here I come.

Fantastic experience: The workers were very helpful and didn't make a stink about me needing to get a pro membership.

Fantastic experience: The best place to purchase games for your grandkids. They are so very helpful.

Negative experience: The worst customer service I ever had. There was a very snippy and rude lady working there. Idk if she has problems at home or going through a recent divorce but I was completely normal asking simple questions. Her tone and attitude was very clear. If she is still working there just ask for another employee or do not go there at all. The gamestop in bell rd is way better and worth the drive. This one will never get business again.

Fantastic experience: Gamestop had everything I needed amd great customer service

Fantastic experience: I'm a grandpa. My only experience playing a video game was "Pong" in the late 1960's. That game was basically involved playing ping-pong on a black and white screen with a little white ball bouncing back and forth... Not exactly riveting by today's standards. A couple months ago, I decided to buy my grand-kids a game system and some games. I went to the Lake Pleasant Gamestop and the manager there, Jen, answered all my (dumb) questions and found me some games the kids ended up loving. Thank you Jen!.

Positive experience: Staff was friendly and cordial right when I walked in the door. They're gaming knowledge was up to speed and found what I came for right away.

Fantastic experience: Friendly staff and neatly organized. They had a great selection of games by which to choose.

Positive experience: The employee's at this location are always nice and actually know games and gaming.

Positive experience: Its gamestop, what can i say besides "take my money."

Positive experience: Too small of a location, but has good prices for used games of new and old titles.

Positive experience: What can I say about GameStop that the Internet and mankind as a whole hasn't already said? The employees are great, they don't know any better and only do what they're told by their great employer. I traded in $5000 worth of games, consoles and accessories and received $72.18 in trade in credit.

Fantastic experience: Great place to trade games. Thanks again.

Fantastic experience: Love it when there is a chick working at a gamestop

Positive experience: Good location. Employees friendly.

Fantastic experience: Had used things I wanted and was very happy

Fantastic experience: Amazing gamestop, great selection, definitely on my top 5 list, plus Rob is a great employee/manager of the location, very knowledgeable, friendly, and helpful. Highly recommend checking this location out if you haven't already.

Positive experience: Answered all my questions took care of me..

Negative experience: False advertising. What a waste of time. No one asked if I needed help. After finding the items (Funko Pops) I wanted (Listed 3 for $24) I was told one of them was $15 and they would not honor the deal. I understand people do shadey things to get a discount. Place was not busy at all. It was the last item of its kind in the store. It is not like it got misplaced from another area considering all of the Pops are located on the same wall. Won't be back. Telling all friends and fellow Pop collectors. Can't wait for them to shut down.

Fantastic experience: Very helpful and attentive. Very much appreciated all of their help.

Fantastic experience: Awesome place!! Jen was very nice and helpful. Will definitely be back due to her. I swear everytime I come in she has the best attitude and just willing to help out above and beyond. GameStop needs to recognize her and her performance.

Negative experience: Jen was very condescending and unhelpful when it came to a return. went to the next closest Gamestop and had no issues at all. wont waste my time at that Gamestop anymore.

Positive experience: Good collection Very good customer service.