GameStop

Negative experience: I stopped in for some last-minute game purchases and left feeling completely manipulated and frustrated. The salesman was one of the most pushy and unprofessional I've ever encountered. First, he added the protection plans to my games without my consent. I only noticed when checking the receipt after the fact. This is not offering a service it's sneaking in charges. Second, after ringing up my intended purchases, he explicitly told me my total wasn't good enough and pressured me to grab more items. When I declined, he resorted to guilt-tripping, saying, "My store might disappear if sales don't improve." I understand retail is tough, but shifting that burden onto customers through pressure and deception is unacceptable. What should have been a simple transaction became a stressful, high-pressure confrontation. Warning to others: Check your receipt line by line before you leave. Be prepared to say no firmly, multiple times. To GameStop Management: This isn't aggressive sales, it's how you lose loyal customers permanently. Train your staff on ethical sales: ask for consent before adding services, and never criticize a customer's purchase amount or use guilt as a tactic. I won't be returning, and I'll be sharing this experience to help other gamers avoid the same treatment.

Fantastic experience: Great customer service!! The Manager Samuel helped me and answered my questions! Thank you for the great customer service!

Fantastic experience: This my go to store for games and funkos i love this guys they are really the best out there (ALAN, PAULO, Luis, jesus Jason all of them

Fantastic experience: Just pulled up to replace 2 ps5 controllers and my boy Sammy came in clutch and helped me pay a a great price for warranty on both controllers if you want good costumer service pull up my guy got you covered fs

Negative experience: Very rude and unprofessional employees.

Negative experience: I gave the store a call to see if they had any Scarlet/Violet shiny codes. They did have some but mentioned there was a $15 minimum purchase I'd have to make for a code. I mentioned that they were supposed to be free but was told that that's now how they're doing it at their store. Any gamestop that says u need to buy something for one of these Scarlet/Violet shiny codes is lying. Don't waste ur time here ‍♂️.

Negative experience: Did not give a replacement for my headset I had a warranty I had to buy another head set also the employee made me wait while he was eating his cheese burger terrible customerservice

Negative experience: I had a very unpleasant experience at this GameStop location. The front door was unlocked like any other open store, so I walked in. One of the employees came out, and I politely asked if they were open. Instead of simply saying no, he immediately told me: “Get out of my store, we’re closed. Can’t you read?” I was surprised at the rude response, but I stayed calm and asked, “Are you okay?” He replied, “No, I’m not okay, get out of my store.” I apologized, saying I didn’t know they were closed, and again he repeated, “Can’t you read?” I explained that the door was open, and he aggressively told me again to get out. I tried to keep the situation respectful, but he continued to speak in an unprofessional and hostile way. When I told him he didn’t need to talk to me like that, his response was, “You’re not my boss to tell me how to talk to you.” Then he slammed the gate closed and said he didn’t care if I reported him. This is not the type of customer service anyone should ever experience. I went in politely and respectfully, and in return, I was treated with hostility, sarcasm, and complete unprofessionalism. Very disappointing.

Negative experience: Bad service very bad service

Negative experience: This gamestop doesn't have the best customer service.

Negative experience: Had been coming to this store for years. However last three times I've gone, ive had the misfortune of a newer employee that seems like he just hates his job named Samuel. This guy never greets and can't be bothered to be asked a question.

Negative experience: I visited this GameStop recently and had a disappointing experience. When I asked the employee if they had the game Mindseye, he immediately said no without checking. I asked if he could check, and while he looked it up on the computer, he still said no and didn’t bother to check the back or in the drawers where they usually keep games. The employee seemed like he was in a bad mood and wasn’t interested in helping at all. I left feeling like my request wasn’t taken seriously and that customer service could be much better

Fantastic experience: Associates are outstanding

Negative experience: Don't waste your time here drive up the street. They have things marked as the wrong price and it'll be multiple quantities of the same item and won't honor the price tag. Never coming back again

Negative experience: How the hell are you gonna close the shop on the middle of the day and have no workers in the store?? Pretty stupid of a company to just have there employees close during the middle of the day

Fantastic experience: lol who opens at 12, (a business that’s not a restaurant)? Worst GameStop inna valley

Fantastic experience: Been a member since 2014. They are the best.

Fantastic experience: Muy buen servicio y amable y servicial

Positive experience: Something that caught my interest and was very affordable, surprisingly. I will be going back :)

Negative experience: This place used to be good, they got new staff and they are worthless.. They open almost an hour late and are useless when asking for help with a game...

Fantastic experience: Don't rally now I work at the complex not much of a gamer

Fantastic experience: Love the selection and prices!

Fantastic experience: Para los latinos este lugar resulta acogedor y confiado. Atendido por jóvenes expertos, serios y responsables siempre estaremos ante lo que buscamos para nuestra satisfacción. Doy gracias por este especial lugar.

Fantastic experience: Just wanted to say Malachi was the employee that helped me. He was knowledgeable and kind. As soon as I entered the store he greeted me and was 100% willing to assist. When it came time to check out he explained the whole insurance/warranty plan In a way that was easier to understand. I had such a positive experience I WILL be shopping at this particular store again most definitely. Customer service on point, people skills on point, knowledge on point.

Fantastic experience: I have been coming to this store once a month for like the last 2 years now, and I keep coming back because the staff is knowledgeable and always answer my questions about upcoming games or offers.

Fantastic experience: Got a controller

Negative experience: Nobody at the store they put a sign be back in 40 is being over a hour and the store is closed today is 9/18/2022

Fantastic experience: Nice and kind

Fantastic experience: Large variety of products to choose from, friendly staff and a lot of great deals!!

Fantastic experience: Me gusto. Muy. Buena. Persona. La. Que me atendió me explico. Bien. Muy. Amable. Lo recomiendo mucho.

Negative experience: I'm not buying here again because nobody wanted to iven search foe the game I ask

Fantastic experience: Got a great deal on games.

Fantastic experience: Very affordable and great customer service

Negative experience: Most items are unavailable at the store and must be ordered online. Then you must wait. Several people seized the Xbox X and Playstation 5, which they are offering on OfferUp for a higher price. The demand for these items and the supplies is making these systems unavailable, then you had the profiteers wiping out a store's stock. It is a complete waste of time visiting these stores.

Positive experience: Good store everything nice but they don't sell ds games no more that is bad

Fantastic experience: Game on

Fantastic experience: Very polite and helpful

Negative experience: I called this store asked if they had the xbox model i was looking for they said yes. i asked if they could hold the product for an hour so i could drive over to pick it up. The employye said no but it would be their so i drive an hour to pick it up and then that same employee says sorry we had to ship it for online order im just disappointed in game stop as a whole....

Fantastic experience: Great customer service great place to buy anything for gaming

Fantastic experience: Best place ever!!! The staff are all awesome here!!!

Negative experience: There phone pricing machine never works

Negative experience: They always open later it says open at 10am and they always open the doors after 10:30am

Negative experience: Last copy is all they ever till u it's never new yet they sell it as I mean every time every time

Fantastic experience: They got some rlly good service

Fantastic experience: Super nice staff, very helpful and informative, great recommendations!

Negative experience: We walked in was greeted by a gentleman as we prosseted to look around and I looked confused so another worker asked if I had a question and I did I was thinking on how to say my question and he cut me off and said no ok let me know when you do didn't even let me finish my question I need a supervisor to email me because I've never gotten so much disrespectful from anywhere I'd rather go shop at circle k then go there worst customer service in the velly

Fantastic experience: Good seevice

Positive experience: Organized and well stocked.. I noticed they were a bit pricier than some GameStop Stores but that could be because of the quality of merchandise since they seemed to carry more New items rather than Used items.

Fantastic experience: GAMESTOP WONT STOP!!!! GAMESTOP

Negative experience: James was rude. Also his assistant is rude. i would rather go further to other gamestops.

Fantastic experience: Amazing customer service, great selection of games, awesome staff!

Fantastic experience: Love this place they always have just what I need

Negative experience: Terrible customer service Call ahead of time in closed the store early

Negative experience: They claim to offer contactless delivery but nobody would answer the phone when I called to arrange it. Recording asked to call back in a few minutes. Called back 3xs. When I went in, the associate didn't greet or acknowledge me when I was in the designated section to pick up an online order. Even after he was done checking out other costumers, he just went about his business. Customer service needs improvement.

Fantastic experience: Good

Fantastic experience: Muy caro pero bueno

Positive experience: Not bad. It's GameStop..

Fantastic experience: Always love this place even just to hang but since covid its kinda dead...

Fantastic experience: Love games

Fantastic experience: GameStop is a gamers paradise

Negative experience: Horrible Costumer service !!!!

Fantastic experience: Quite store, I was in and out with my purchases . Thank you for the speedy service

Fantastic experience: Been going here for almost 5 years, and its my top GameStop I always go to :) always friendly and happy to help me!

Fantastic experience: Love it

Positive experience: Friendly workers.

Positive experience: Good stuff. Ok prices

Fantastic experience: That my spot

Positive experience: They buy your stuff at horrible prices but are nice

Positive experience: The staff is very knowledgeable and nice !

Fantastic experience: Shout out to Dallin for always making sure I get the Pokemon cards I need! This is by far my favorite Gamestop in Phoenix!

Fantastic experience: Very good

Fantastic experience: This place is awesome. Good games good prices

Fantastic experience: Chingona alv

Positive experience: Lots of games

Positive experience: The Dedicated Game Place

Fantastic experience: Awesome place awesome staff

Positive experience: Mis hijos les gusta ir a comprar juegos

Positive experience: This place is super awesome anytime I have a problem with something these people fix it !They are very helpful with their information also, Most of their workers are great, Efficient, And courteous, Only one young girl I did not appreciate and that was because she was in a race to finish or on sentences in never let me get an a word in edgewise! After she'd finish your sentences then I was allowed to talk,, really? lol... Oh well I guess I can put up with her by avoiding her in the store because this is my favorite store and I won't go somewhere else;)!

Fantastic experience: Always friendly and knowledgeable

Fantastic experience: Encuentras muchas cosas y a buen precio

Fantastic experience: Clean, great service

Positive experience: The girl had no RPG experience and was trying to inform me to games she had no experience with. Game stop should only hire gamers

Fantastic experience: It has awesome games and merchandise and the people that work there are nice

Fantastic experience: Good costumer service ..

Fantastic experience: Guys are very helpful and nice

Fantastic experience: Great staff and a great selection of games

Positive experience: Cool store .

Fantastic experience: Good games

Fantastic experience: Great Employees!

Fantastic experience: Very nice people and they make sure you are satisfied with your visit!!

Positive experience: Buen servicio

Fantastic experience: I love 51stave and Indianschool they know everything and they make sure u getting the right thing love u guys

Fantastic experience: Very Very friendly employees... Happy to help and don't mind having a detailed conversation and short debate.... Great location‼ Staff deserves a Raise In Pay

Positive experience: This gamestop has great staff & excellent customers service, but it was kind of dirty and some games were mixed up and hard to find.

Negative experience: Ok place

Fantastic experience: Good service and they never let me down.

Fantastic experience: Employees from these stores are always dope af

Positive experience: Great fun

Fantastic experience: Excelente lugar tiene de todo, muy buenas promociones y variedad de juegos!

Fantastic experience: Kind, knowledgeable, and prompt staff. Great stock, when most other stores are out they have what I need.