GameStop

Negative experience: Called to ask if they had black ops 2 for Xbox 360 they said they only had 1 left drove 30 minutes just for him to say It looks like I probably sold it sorry about that guys now I gotta drive back home waisted 1 hour of my day

Fantastic experience: I went in with a big bag of things to trade in today. Darin was super patient and even helped me get the most out of my trade ins! He also helped me purchase my new switch 2 with a game and accessories with the trade in credit! Even with the things, they couldn't accept, he suggested what to do with them too. Great customer service!

Negative experience: rude employees ‍♀️ told us he was going to follow us home and was mad we made two transactions instead of just one. said it’s not his job to help out customers even though it literally is ? why work somewhere you hate and hate the customers equally as much..

Fantastic experience: Jake helped me save trading in my old Xbox for the Series X. He made sure I got the best deal and they were open even in the winter storm! Great experience, will be back again!

Negative experience: Hours say open at 11. Have the shop a few minutes to open up and no one is there. No sign either to let you know if location is closed or not.

Positive experience: This was our go to store for games..Dad to see them close

Negative experience: Shittiest game stop my little brother and I have been too. The guy with glasses and long hair kept trying to to argue with a 14 year old boy, all we wanted was the Ps5 and he told my little brother “ to stop thinking about Fortnite and buy other games” why does he even care about what my brother plays? So rude and disrespectful hope they can fix the issue

Fantastic experience: GameStop has a great collection of games at prices that won’t break the bank. Always fun to browse and find something new — a gamer’s paradise!

Fantastic experience: Friendly staff. Quick service

Negative experience: Was charged warranty without even being asked. Had to check the receipt in order to get a refund. Really scummy behavior be careful when buying here

Fantastic experience: I bought a PS4 game for my little brother's birthday

Negative experience: Everytime I walk in this gamestop the workers are rude, snarky, and short. Several times i’ve walked in and asked a simple question and without being able to even finish my sentence I am cut off and met with attitude and rudeness. I spend less than a minute every time in this store to find out what I need but that is enough time to understand how terrible the workers are. Even workers who aren’t helping me making snide remarks on the side. Do not go here. All you will get when you go is an attitude.

Fantastic experience: Worked with Jack trying to get rid of an old console, didn’t expect much for it, but he made the process amazing and fun. Very nice worker! Would highly recommend this store for especially if he’s working!

Fantastic experience: Customer service at this location has surpassed my expectations . I will say this has been the best gamestop around my area.

Negative experience: Bought an Xbox Series S here. Not only did the controller have stick drift, but the dude who was working was incredibly rude to me. I kid you not, he called me an idiot several times for wanting to buy this console, as well as a “baby” because of the games I wanted to play on it. He kept assuring me that I was stupid and making the worst decision of my life, then was incredibly disrespectful when it came to me not wanting to buy a warranty. I get that he’s very passionate about video games bit this encounter ruined my night and GameStop nearly lost my business after this.

Fantastic experience: I had an amazing experience at this GameStop location! The store is well-organized, and they even have a retro gaming section that brought back so much nostalgia. From classic consoles to old-school games, it's a treasure trove for any gamer. The staff here are super friendly and knowledgeable. They helped me track down a hard-to-find game and even gave me some great recommendations based on my preferences. You can tell they genuinely love gaming and care about their customers. Whether you're into modern titles or looking for a blast from the past, this GameStop has you covered. I’ll definitely be coming back!

Negative experience: Closed during main hours, what a joke.

Negative experience: Don’t bother calling trust me!

Negative experience: I called several times to check if the store had what I wanted and they never picked up. I went to the store and the employee was rude, forcefully sold me a membership I did not ask for, claiming I would receive a 25 dollar discount and then tried to overcharge me by not applying the discount. Now I see why there are so many bad reviews.

Negative experience: Don't bother with this location you'll place a pickup order with items worth over $500 just to get there for pickup and the store be closed 4hrs early without any signage up

Negative experience: I'd give negative stars if I could. Long story short, I'll never buy anything from gamestop again. And this particular store is to blame. Sold me a broken controller, and wouldn't take the return. I purchased a pre owned refurbished PS5 controller from gamestop online, this store was the closest one to have it. All the way across the metroplex for me. Finally make it home and it's broken, the thumbstick has me spinning in circles. Update doesn't work. Pissed, but I'll just take it back tomorrow. Phone rep says you have to take it to the same store to return. So today I walk in to return and they tell me we can't take defective items back, on this day only, for inventory reasons. In fact, they said no gamestop can take back defective items, on this sunday only. Tomorrow you can return. Now, I'm really pissed. This controller, that was only 10$ less than new has now cost me gas money for 2 back and forth trips and 2 afternoons. Out of curiosity, I call another gamestop. He says, I am not sure why they would say that. We can gladly help with your return. I go, it takes 2 mins and I'm out the door. NOW, I am to believe this store lied to me. So not only did the store sell me a BROKEN 60$ controller, refuse to help me return it the next day, but also lied to me. The most ridiculous waste of time. I'll never spend another cent at gamestop again.

Fantastic experience: They was ok

Positive experience: The people were friendly but this felt like a smaller game stop than I'm used to.

Fantastic experience: Good

Fantastic experience: Wonderful service, honest and knowledgeable, were even able to recommend another local store for assistance with something i mentioned needing help with. Had a game that didnt work n they swapped it for another found at same price no hassle. Very friendly, helped with every little question i threw at them, which landed them some good sales and a regular customer, Thanks Fam'.. ("\_(=^×^=)_/")

Negative experience: Just pulled up to the store and it's not even open yet Gates still up and everything Gg

Fantastic experience: Still had the game i was looking for right before Christmas and the staff was quick and efficient in checking me out with my gift in hand.

Fantastic experience: Good place to Shop

Fantastic experience: Great store, great service, staff are very friendly, nice and always ready and willing to help. I bought my Ps 5 from this store and few months down the line it broke. Luckily I got a warranty on it so I went back there to get it replaced. It was a smooth process I got my new Ps 5 console back on no time. Anthony was very helpful with the whole process and it was such a great pleasure working with him. I will recommend this store 10/10 and anytime you go there ask for Anthony he will sure get you together.

Negative experience: Brady Did not say he was about to slap me with a $15 fee... heads up next time and lied about me getting a card deck free!

Fantastic experience: These guys are legit. I come in every week, I’ve met 90% of their staff. They’re the perfect blend of helpful but not intrusive. Honestly my favorite GameStop in Dallas

Fantastic experience: Excelente atención al cliente

Fantastic experience: I was looking for a ps5 game and a psn card and Antonio was super helpful! If you've got a gaming question this guy will get you right

Fantastic experience: Very nice employees always very helpful and knowledgeable especially the store lead who is a beautiful person love talking to her

Fantastic experience: Friendly staff and good selection.

Positive experience: For the day after Christmas, they had a good inventory. They were very busy but well staffed. A couple of really good sale items as well.

Fantastic experience: My overall experience was great, if I could leave more stars I certainly would. I want to thank Mike for handling everything so swiftly and with great professionalism. He is truly the reason that store has such high business, I'm sure the other staff members are just as great. Big props for Mikey for giving such great customer service that led me to leave a review so everyone knows who to go to! Definitely handle my problem and even turned my prior experience of getting the right game but for the wrong console correct. Can't thank you enough, keep up the great work. Thank you!

Fantastic experience: Mike is great he help me all the time I come in the store

Fantastic experience: Customer service was on point. Employee was very friendly.

Negative experience: My wife and I went to the store looking for evolving skies booster packs and the new promo card. The store leader Antonio told us that the store was sold out on Pokémon cards but shows us a full box of the Duralodon promo cards. We asked him since the store didn’t have any cards to sell, he can honor the promotion with the preorder that we did for Celebrations (more than $200). He didn’t wanted too. If you didn’t have cards to sell and that customer is spending more that $200 dollars in cards why won’t you keep that customer happy? Also, how can you have that box full of promo cards when you are suppose to be giving them since Friday and you confirm that you sold everything? Is just seems unfair and sketchy that the promos are still there while the store doesn’t have any Pokémon card to sell. We are very disappointed with this and we really understand why this is a dying industry. If you want to still keeping people to visit your store, just keep them happy.

Fantastic experience: Very pleasant experience today. I went in looking for PS5 accessories and they hooked me up with what I needed. Had a pleasant conversation with the staff as I browsed the PS4 games looking for something eclectic. Bonus points for not even mentioning the pro rewards membership! I know it used to be really high pressure back in the day, but today I decided to re-join on my own because I do enjoy the Game Informer magazine—they even hooked me up with a couple of past issues they still had laying around. I’ll definitely be back to this location in the future. Staff is friendly and respectful and didn’t ignore or dismiss this female gamer.

Fantastic experience: Amazing management great and respectful employees

Fantastic experience: Good customer service

Negative experience: Just beware, my experience was not good.

Fantastic experience: Its gamestop's TO THE MOOOOOON! But for reals there's this lil baddie in there with red hair ..... got all those geeks screaming over her lol

Negative experience: Staff is lazy, doesn't want to interact or help customers. When you go to the counter, they barely seem like they want to do their job. One woman is always there clearly does not want to work and always is being told what to do (even to bag a product after being forced to check me out). Didn't care to wear her mask either. The only time I had a really awesome experience here is when a floating manager was visiting for the evening I happened to be there.

Negative experience: The manager was very rude, kept saying “WHAT” to every thing I said. Wasn’t trying to be helpful at all. Big white guy

Positive experience: The best game place just need more games selection

Negative experience: The store is suppost to be open right now but there not. Bruh

Fantastic experience: Nice people but not that many games

Fantastic experience: Everytime I go to this particular Gamestop (the one closest to my house), everyone there is so kind and super knowledgeable of video games (as they should be). The location is at Timber Creek Crossing 6176 Retail Rd suite #300 Dallas, TX. You also can't go wrong with the Gamestop in Northpark Mall or the Gamestop at 53304 Ross Ave #350 Dallas TX!

Fantastic experience: I really like this location because the staff is nice and very knowledgeable. I recommend this location

Fantastic experience: Love their customer service and pleasant attitudes

Fantastic experience: Employees working here are very generous and nice people.

Fantastic experience: Very Helpful Staff... will be my new store

Positive experience: Good selection of used games. Also contains pop figures and other geek focused toys. This location was clean, decently stocked and had courteous staff. My only complaint is that gamestop's prices can be a bit high, but they do scratch that itch for immediate purchases.

Fantastic experience: Game Stops are ALWAYS fun. Have so much to offer and lots to look at. Employees at this one were very helpful.

Fantastic experience: It was great the guy who attended me was very kind when I was going to buy pokemon pearl

Fantastic experience: Clearance!!! Clearance!!! Clearance!!!

Fantastic experience: The are always friendly and knowledgeable at this location.

Fantastic experience: Best game stop ever staff is always helpful and friendly and store is always well organized and clean

Fantastic experience: Great store and clean. Staff is knowledgeable in the products and they stay on what's to come as well. They should keep this staff and give them a promotion.

Fantastic experience: It was good they should get 5 stars

Fantastic experience: Muy bien

Fantastic experience: Great stuff

Fantastic experience: Perfect service just great all around service

Positive experience: Enthusiastic and helpful staff

Fantastic experience: Great customer service!!

Fantastic experience: Love it

Positive experience: Service was great, I was able to find what I wanted here.

Fantastic experience: Fun and friendly ppl there

Fantastic experience: Great friendly staff

Negative experience: Came here to buy some collectibles, the guy working there was rude and refused to really acknowledge us. Some other customers came in and he turned and gave them his full attention. We just put the stuff down and walked out.

Positive experience: Clerks very helpful

Positive experience: Gone down hill. Slow service and lack of game knowledge.. Trying to sell with high presure can run you out of store.. Recommend buying on line.

Fantastic experience: Great staff!

Fantastic experience: Attentive and informed customer service. Great selection on used games.

Negative experience: I’d give a o if was a option, people are very rude. GameStop policy says they refuse to refund any new bought systems. Within the 7days accompanied by a receipt. Buyers be ware of shady business practices.

Fantastic experience: U found what u looking for

Positive experience: Very clean store. Wide variety of games

Positive experience: Great game store

Positive experience: Friendly staff, very knowledgeable. Good selection of games.

Fantastic experience: Super helpful staff

Negative experience: I was disappointed that an old item they said was available for in store pick up on the web site was not in stock. Then the store looked it up on their computers and said it was at a store down the road but when I got there they also no longer had it in stock. Needless to say they nees to work on their inventory software.

Negative experience: First off I'm a previous employee at gamestop I have personally worked at this gamestop before also Never I have I ever had someone deny me service at any gamestop. I came in with my Nintendo switch system explaining to the employee that I had just purchased this system from someone and wanted to get it tested out. The employee looks at his manager Mike and asks what he thinks about it. Mike looks at him and asks him if he thinks they have time to test the system out. The employee and Mike look around the store to see how many people were in the store. This is where I'm mind blown. 4 people in the store and none are at the counter asking for any help. Both the manager Mike and employee are at the registers. Anyway the employee proceeds to tell me that they had no time right now because they were busy. I'm seriously irritated at this point. First off they both were NOT helping anyone out. So at the end of it all I ended up driving to another gamestop 20min away to get my system tested and to tell you they had at least 10+ people at their store and still managed to help me out. Seriously gamestop work on your customer service. This is unacceptable. Being a previous employee myself never have I ever had to experience this anywhere else.

Positive experience: Associate could have been a lot less moody at 1st but I can't complain too much because she was helpful in the end. They had the item I was looking for and gave good advice later on after we talked a bit.

Positive experience: Egh some if the staff are moody

Fantastic experience: Love it

Fantastic experience: Employees here are very nice & they answered all of my questions..

Negative experience: Ehh, it's a game stop. They will buy your stuff for nothing and sell it priced %5 below new cost. Just like every other GameStop. Cramped inside with more toys than games.

Negative experience: Because they say that they are open on Christmas but there not.

Fantastic experience: Great service.

Fantastic experience: Everyone here is super friendly and polite. I've never had any problems with them, and they're always willing to help. If they don't have something, they go the extra mile and do their best to get it from another store. Selection is 7/10. Customer Service is 10/10. Avalibility is 9/10. Location is 10/10. Cleanliness is 10/10. My loyalty to the store is 10/10. Overall, a solid 9/10

Positive experience: Good product selection, very informative staff. Will assist as far as possible

Negative experience: Cramped interior, sparse selection, lackluster employees. Just order online

Fantastic experience: Outstanding customer service !!! I drive an extra 10 miles to go here instead of the one closer to me.