GameStop

2930 S First St STE 800, 75041, Garland

Chain retailer offering new & used video games, plus consoles, controllers & related gear.

Opening hours

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GameStop

Our comment from Padel.us about GameStop:

GameStop is widely recognized as an excellent destination for gaming enthusiasts, praised for its extensive inventory of new and pre-owned games, consoles, and accessories across all major brands. Customers frequently highlight the exceptional quality of the staff, describing them as knowledgeable, friendly, and genuinely helpful in finding the perfect products or providing expert advice. Many reviews specifically commend employees and management, such as Ivan, James, Martha, and Daniel, for their outstanding customer service, willingness to assist with online order issues, and ability to create a welcoming atmosphere. Shoppers appreciate the competitive pricing on both new releases and used items, as well as the store's commitment to maintaining a clean, organized, and well-stocked environment. Whether you are looking for the latest titles, trading in items, or seeking guidance on gaming setups, GameStop offers a positive and reliable experience that keeps customers returning.

GameStop: Reviews

3.8/5 (98 Reviews)
Tyler Sperling Posted on Google 4 months ago

Fantastic experience: Sadly, I've learned this location is set to permanently close on 1/15/2026. Lots of sentimental attachment to this GameStop, I've been a recurring customer of probably up to 20 years. Never had a single bad experience, whether shopping normal hours or even in a time in 2015 or so waiting at 7am for the release of Amiibo figures. A thanks to the staff working there all those years for such a great location to visit.

Nicholas Posted on Google 4 months ago

Fantastic experience: Been coming to this place for years sad to see it go soon

Daniel Bagley Posted on Google 6 months ago

Positive experience: Bought my new switch 2 there pretty good customer service.

Mike Posted on Google 7 months ago

Positive experience: It was a game stop.

razcazy ds Posted on Google 7 months ago

Negative experience: Drove all the way to them and they claim they have no cash so can’t do my transaction never go here

Jhorny Ruiz Posted on Google 8 months ago

Negative experience: Compré COD Modern Warfare III NUEVO por aproximadamente $47 con impuestos. El juego tiene un problema: no se puede jugar el modo campaña. Intenté cambiarlo o devolverlo, pero me dijeron que ya no podían porque estaba abierto (todos lo compran para jugar, no para guardarlo sellado). Me dijeron que me darían el cambio por $9, pero compré un juego nuevo por $47. Fue una pésima experiencia. No volveré a comprar allí. ¡Qué pena! I bought COD Modern Warfare III NEW, 47$ approximately with the taxes, the game brings a problem that you can’t play the campaign mode! I go to the days to change it for another one or make the return they tell me that they can no longer because it was opened (anyone buys it to play it not to keep it sealed) that they can receive the change to $9 bone a new game that I bought for $47, very bad experience I will not buy there again what a shame...

Nelda LaCour Posted on Google 10 months ago

Fantastic experience: Always friendly, the employees have interact great with my staff n. Very helpful in explaining Nintendo switch gaming and options- I’m a mom lol I have no idea what to do with it!

Jose Padilla Posted on Google 11 months ago

Fantastic experience: Just walked out of there with my new pokemon arceus game and was very pleased to be greeted by a very nice employee she was very helpful Thank you and I would like to add Kat was very helpful and helped me with all my question I walked away happy with my Nintendo switch light for my kid thanks Kat.

Barbara Jones Posted on Google 1 year ago

Positive experience: Due to the local stores in our area closing we had to search for another store. My son is a person that can't survive without his game system. Plus the controllers must be in working order. Checked out Walmart and he refused to settle for theirs. Had to find one that has a background Mute button on the face of it. Thank you Game Stop!

Hoa Lee F. Posted on Google 1 year ago

Negative experience: Went in to trade a PS5 controller and the store credit value was only $27.30.....the clerk then proceeded to print off a label for the same controller for $74.99...you have better luck flipping gaming items on FB market than to sell to store.

Dracula's Traphouse Posted on Google 1 year ago

Negative experience: I came to this location looking for an Xbox Series X and they had nothing... Immediately went to Wal-Mart and found what I was looking for. Gamestop doesn't sell good games anymore, they sell weird toys and really bad used consoles

Carlos Villegas Posted on Google 1 year ago

Negative experience: Terrible customer service. Never had any issue at game stop, all staff is always friendly and helpful, but the guy yesterday was very rude. A hispanic young guy with long hair and zero social skills. Didn't even tried to answer any of my questions and sent me to another store, he told me to buy the game online, and when I asked for a disc he sent me to another store in a rude way. Literally the male version of Wednesday Adams. I wont stop buying at game stop, but this guy is pushing your customers away.

Blanca Aguero Posted on Google 2 years ago

Fantastic experience: Nathan was Awesome!!! He provided Great customer service and made sure we got the best deal possible.

Alfonso Sanchez Posted on Google 2 years ago

Fantastic experience: Frei

Silvery Tooth Posted on Google 2 years ago

Fantastic experience: Great place to get games and at times meet good people much love to the once funcoland oh and there is ice cream store next door yummy

Jonathan Robles Posted on Google 2 years ago

Negative experience: I think this gamestop his not going to last anymore. It's starting to be empty they don't have good stuff like they use too. And for pre-ordering collectors edition games is always online only never in store.

Tais Castillo Posted on Google 2 years ago

Fantastic experience: Great management! Totally recommend to come here

Guy-Manuel Bangalter Posted on Google 3 years ago

Negative experience: Store has become obscenely slow ever since these couple few employees started there. Was hoping to get a product behind the counter unlocked for me, but I get ignored. Stand in line, ignored. Some random guy walks up and starts trading in a silly console and the employee jumps at the opportunity to take 20 minutes checking every little nook and cranny. Simply wanting to go in and out, but that's too much to ask for I guess. It's been happening every moment. What should be a 2 minute transaction for me turns into 30 minute wait because the employees ignore you and start chatting with other people completely unaware of the line or attend to the ones skipping the line.

Jason Willis Posted on Google 3 years ago

Fantastic experience: Happy, bubbly, knew what she was talking about. And helped me find everything I needed. Thank you Martha.

Zechariah Reed Posted on Google 3 years ago

Negative experience: I really do love GameStop and used to have a 5 star review on this location. Going to have to drop it to 1 star review though. They refuse to answer the phone. If you go in-person they are good enough I suppose. But not answering the phone and a business is unacceptable. I have tried to call them the last 7 days in a row, multiple times a day and spread out throughout the day. Sorry, but you don't have that many customers, or maybe I should buy a lottery ticket as the odds are ever in my favor it seems. I have walked into an empty store plenty of times at this location. And short-staffed sucks, but still doesn't excuse not answering the phone as a business. I have one preorder with them right now and after that is done I will not be returning to this store again.

Nikki Doelling Posted on Google 3 years ago

Fantastic experience: Went to GameStop to get my daughter a switch for her birthday. The worker Martha was super helpful and kind! She answered our many questions kindly and very well. She was very helpful and the location was kept very clean and organized which is very nice and appreciated. Definitely worth visiting and buying from this location and ask for Martha she’s super friendly!

kenny galdamez Posted on Google 3 years ago

Fantastic experience: The manager is really helpful. I’ve been having issues with an online order and Carlos has been helping me get this issue fixed even though I ordered online to be delivered home, he’s still helping me get this issue resolved.

Mysterion J Posted on Google 3 years ago

Negative experience: This place sorry than a ho they don’t even know how to answer a phone like how hard is that.all the pics of different events but they don’t know how to answer a call

Victor Hernandez Posted on Google 3 years ago

Fantastic experience: Very good store...I find what I'm looking for always...

Marcos. Martinez Posted on Google 3 years ago

Fantastic experience: Yeah Marta cool or whatever. She a lil slow.

Luis Rodriguez Posted on Google 3 years ago

Fantastic experience: Don’t really shop in-store but went in to get my switch I orders online. Martha gave great customer service. Will be coming in store more often.

robbbiehoe Posted on Google 3 years ago

Negative experience: DO NOT GO HERE! They have terrible employees and won’t do anything to train them in customer service. I went about 2 weeks ago to pre order a game and an employee by the name of Sean would not stop harassing me about the pro member ship. Even after I told the nice young lady that I didn’t want to pay for it. He continued with remarks like “you don’t have $15 ?you get it back in a month. It’s not even that much”. I then called days later to get information about an upcoming game, that was a mistake. Sean answered with the same rude attitude he had in the store, and was just no help at all. Could not tell me the price of a game, couldn’t tell me what kind of delux/collectors edition of the game they had for pre order. He even refused to tell me the release date. Terrible service and terrible store. much better off going to a different location where the staff is more informative and won’t pester you about something you do not want.

kevin munoz Posted on Google 3 years ago

Negative experience: Preordered a action figure since June and says delivered July 1st never got a call have gone to check and they keep on telling me they have to order it again and they call me but still waiting

john smith Posted on Google 3 years ago

Positive experience: The lady was really nice but they gip you on buy backs. Better to sell your games on FB.

Kamari Stewart Posted on Google 3 years ago

Fantastic experience: Great PS4 with great games! I’d recommend this place .

Michell Beltran Posted on Google 4 years ago

Fantastic experience: Always helpful staff

Marisol Posted on Google 4 years ago

Positive experience: I was a bummer they didn't have what I needed even though it was showing they did online.

erlene mundy Posted on Google 4 years ago

Fantastic experience: Great place. Very knowledgeable customer service rep.

jcmartinez 74 Posted on Google 4 years ago

Fantastic experience: I’ve been getting great recommendations and amazing service from here. Whenever I want to go buy a game, this specific GameStop is where I go.

Robert Allen Posted on Google 4 years ago

Fantastic experience: The manager here took care of me. I was at another game stop location and they were going to give me less for my PS4 because of a minor cosmetic issue. He happened to walk in right as I was leaving and told me to come to his store and he would help me out. He kept his word and I am very happy to come back to his store anytime I need anything from a Gamestop. Thank you very much for your help!

Glenn Wells Posted on Google 4 years ago

Fantastic experience: Cool spot,the guy that works there. Knows about the games you purchase

Israel Deases Posted on Google 4 years ago

Fantastic experience: We give GameStop or five star as soon as we walked into the store the employee greeted us with a smile and made us feel at home

OPetter Posted on Google 5 years ago

Fantastic experience: Excellent service

Alvera Thomas Posted on Google 5 years ago

Positive experience: Just a very small place my son loves to go there to buy his game

John Meade Posted on Google 5 years ago

Fantastic experience: Great price on new and used games

M C Posted on Google 5 years ago

Fantastic experience: They always help me and the staff is friendly this is the closest location to my house. I'll always be coming here.

Joe zainel Posted on Google 5 years ago

Fantastic experience: Friendly staff

Esteba123 Lopez Posted on Google 5 years ago

Negative experience: They left me on hold for over a hour I just wanted to ask on question bad review

Sumanthia Willis Posted on Google 5 years ago

Positive experience: The sweet kid via receipt James was super sweet and very helpful. He is the only reason I did not qalk out of there the guy that was with him Ivan was very rude to James bc he is new and was learning and was rude to us as customer WILL NOT GO BACK TO THIS LOCATION

Hei Pon Posted on Google 5 years ago

Fantastic experience: Went to gamestop with my son and Steven was working that day he is so awesome! He provided great customer service as well as much needed information that we didnt even know about. Thanks Steven for a easy and stress free shopping experience. Love,from a mom

CS YT Posted on Google 5 years ago

Negative experience: This store makes gaming industry look like a joke if you know what I mean. It's like Fallout 69 or 67 I think. Either way, it's like playing an incomplete game.

Dallas Astler Posted on Google 6 years ago

Positive experience: Knowledgeable staff, and very friendly.

Agustin De Santiago Posted on Google 6 years ago

Fantastic experience: I got a Nintendo switch from that gamestop. Console did work. I love it

Roberto J. Lira Posted on Google 6 years ago

Positive experience: What I like about this particular gamestop is they dont try to sell you something the second you walk in through the door.

Alfonso Diaz Posted on Google 6 years ago

Fantastic experience: As a customer, I appreciate how daniel performs customer service. I hope there are more people like him.

Zombiekill 0416 Posted on Google 6 years ago

Fantastic experience: I lov it

Sergio Montes Posted on Google 6 years ago

Fantastic experience: Completamente exelente

Floyd Rock Posted on Google 6 years ago

Fantastic experience: Amazing as always

Rene Salazar Posted on Google 6 years ago

Fantastic experience: Good place for games

Charles Williams Posted on Google 6 years ago

Fantastic experience: They always help me find what I am trying to buy

Adrian Diaz Posted on Google 6 years ago

Fantastic experience: I love going to game stop because they are nice to me and I really do like to come in and know that it is always a good place.

Juan Garcia Posted on Google 6 years ago

Fantastic experience: Picked up a new switch game for my daughters and of course pre ordered mw!

Sabrina Juarez Posted on Google 7 years ago

Fantastic experience: Great customer service

T. “Chef Dave” Watkins Posted on Google 7 years ago

Positive experience: I bought a used game, and went home, only to realize that they didn't even put the game in the case. (Edit: Employee was brand new, and learned from his mistakes. Yeah, I wasn't the only one who went home gameless, that day. They gave me my game, and a discount on another.)

Jamie Wyatt Posted on Google 7 years ago

Positive experience: Always been helpful. Just need to pay more attention about entering products into their system though. Good customer service though.

k0dax3 Posted on Google 7 years ago

Fantastic experience: The employees there are super nice. I go there all the time.

Michael Pratt Posted on Google 7 years ago

Positive experience: Small store but friendly staff.

Alledria Washington Posted on Google 7 years ago

Fantastic experience: Easy to find and was in stock

William Trevino Posted on Google 7 years ago

Fantastic experience: Ivan is a great Store Manager. Friendly and helpfull.

Josue Cruz Posted on Google 7 years ago

Positive experience: Pues sin dudarlo es el mejor lugar para encontrar videojuegos abuelos precios ya que venden seminuevos y nuevos con los mejores títulos que van saliendo ahora recomendable para encontrar consolas de juego de todas las marcas

AwesomeJob Guys Posted on Google 7 years ago

Fantastic experience: Been a long time shopper here and the manager Ivan runs a good shop and always hooks me up with good deals.

King R. Posted on Google 7 years ago

Positive experience: Friendly employees and helpful

Dominique Berryman Posted on Google 7 years ago

Fantastic experience: Great service

Mommy Kim Posted on Google 7 years ago

Positive experience: Great place to get games...

Vicki Jordan Posted on Google 7 years ago

Fantastic experience: Nice people. Good service. Found some games the kids liked and got a good deal.

Sam Schulz Posted on Google 7 years ago

Fantastic experience: Great service

David James Posted on Google 8 years ago

Positive experience: I like it

Jose E Galvan Posted on Google 8 years ago

Negative experience: Pre ordered the new game sea of thieves and came pick up on release date and apparently the manager had given my friends brother my code when my friend pre ordered the disc version.Don't Recommend going there staff is nice but theyre not very trust worthy cause apparently they just give anyone anything even if it isnt their name.

Christy Edwards Posted on Google 8 years ago

Negative experience: Didn't want to give my son fair trade or money for games that were less then six months old !

Jose Ave Posted on Google 8 years ago

Negative experience: Would give it 2 stars but. 1. This store never keeps products in stock, they are always sold out. 2. Some of the staff are friendly especially the younger looking ones! 3. I Recommend you avoid speaking with The big guy that looks like “Pete from Goofy” (I think he’s a manager). We visited this store couple times and have had bad experiences while taking my little nephews there. He obviously does not know how small kids act. Maybe he was not selling enough that day? IDK. Anyways I Do not recommend this store.

Av05 Posted on Google 8 years ago

Fantastic experience: Small location but everyone is really helpful

Katelyn Sharp Posted on Google 8 years ago

Fantastic experience: I thought Eddie was nice and informative and very helpful. Will be making this my "go to" gamestop.

Christopher Rhone Posted on Google 8 years ago

Positive experience: Highly attentive staff who are quite helpful.

Murder Fox Posted on Google 8 years ago

Positive experience: I'm only a teen but I thought they were nice and friendly. It's good if your buying but if your selling there's better places. And also they are happy to answer any questions that you may have.

Chelsea Stigers Posted on Google 8 years ago

Negative experience: They do not know how to correctly put things on hold. Don't waste your time.

happy blogger Posted on Google 9 years ago

Fantastic experience: Management is always helpful.

Margio Floraya Posted on Google 9 years ago

Negative experience: Rude staff, store is clean and tidy, but the staff have some attitude issues, even when they know that you are the costumer. At least the manager smiles and is cool.

Ryan Prince Posted on Google 9 years ago

Negative experience: Hugely busy and only one guy working. Management needs to take a look at how they staff this store.

Stanley Severson Posted on Google 9 years ago

Fantastic experience: Even tho the prices did match what the internet said. They were charging so we showed the manager the website was fixed in two hours so big improvement

Manelik Lara Posted on Google 9 years ago

Fantastic experience: Has lot of stuff

dat ugly otter Posted on Google 9 years ago

Negative experience: Just up until now, this is one of the WORST GameStop's ever. I came in a few days ago to get a Windows Store card, and the last few couple of times, its been straight up 10$. I walk in, look around for a bit, and get the card. The cashier seems alright, but to the point where he adds in sales tax. When he says: Its gonna be $10.82, i get pretty surprised, because this location has never charged me sales tax. I didn't mean to make him look bad, but i had been shopping here for game cards for over a year, and what makes me pretty angry is that this dude goes ahead and says: Oh, we've been charging sales tax for over a year now! I go ahead and tell him that I have been a member for over a year and they have never charged sales tax. The dude just makes the problem even worse when he says: Its just .82 cents. I go ahead and fling the card back to the card area and leave. If you want to buy any sort of game card from this location: Don't. I prefer to buy it at Wal-Mart.

Mike Taylor Posted on Google 9 years ago

Negative experience: Terrible service!

Luis Aguilar Posted on Google 9 years ago

Fantastic experience: I work here now but before, i shopped here n they always gave me great service n kept things real with me. I now also try to treat everyone with respect, just like they did with me.

Rodolfo Guel Posted on Google 9 years ago

Fantastic experience: Best Gamestop ever! Everybody is very informative and very helpful!

Charles Ansel Posted on Google 9 years ago

Fantastic experience: Great store and amazing costumer service. Employees are always ready and willing to help. Management is great, Ivan and James leads a great team and keeps a well stocked and clean store. Definitely the best location I've shopped at in a very long time.

Derrick McGregor Posted on Google 10 years ago

Negative experience: Not open at posted time

[FaZe]Derpy Posted on Google 10 years ago

Negative experience: Dont know why but when i bought Black Ops 3 It came with the code of the new nuketown and when i put it in to reedem it it said sorry this code is already in use so great move Gamestop giving a used Code

Chijioke Nwaogbe Posted on Google 10 years ago

Fantastic experience: All the different games and the people

Ramon Miranda Posted on Google 10 years ago

Fantastic experience: Employees are up to date, they know what they're doing, recommended.

Squatch Sage Posted on Google 10 years ago

Positive experience: The customer service is good, the employees are very knowledgeable of upcoming games, however, they don't know everything about every game in the store, which is fine because who's going to study 300+ different games? The equipment they sell is in quite good condition as well. With the reviews I have seen about this GameStop are either from 3-4 years ago when everything was different or by people who are being unbelievably dumb. Like buying a pre-owned product and expecting it to be perfect in every way with no problems and then complain about it. Or another reviewer complaining about not being able to look at something because someone has done the same thing and stolen it. Please disregard the inexplicably stupid customers who have no idea of what common sense is and don't know what they are talking about. This GameStop is helpful and tries it's best to perform. I'd give five stars, but no place is perfect. :P

TheChosenOne Posted on Google 10 years ago

Negative experience: My brother went to go buy a wireless pre-owned Xbox One controller for me and when we got home and put in new fresh AA batteries the power of the controller was weaken, so most likely I will go up there and make a scene that they are frauding with full price accessories equipment to people that want to play that night and they just ruined the fun for me so I recommend to not go to this store unless you just want games the other equipment is bullshit!!!!!!!!!!!!!!!! If they don't trade for a better controller then imgoing to jail then:)

SUMMER ACHIMON Posted on Google 11 years ago

Fantastic experience: Super Awesome

manuel jasso Posted on Google 11 years ago

Fantastic experience: Awesome place

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