GameStop

Negative experience: Very rude manager ask for something very rudely no we don't have that In such a rude tone so we just left never again

Fantastic experience: Great service and good choice of games.

Fantastic experience: Christmas was a disaster. Got the kiddo a Meta Quest 3S from Gamestop online. It bricked during setup, thanks Meta. Kathryn at Firewheel was extremely helpful! She legit saved the kiddos Christmas. She returned the Quest for us, and had a replacement instantly shipped. Best customer service I've had in a long time anywhere. Going to wait until Meta gets their act together before setting up the new one, but glad this Christmas headache is done.

Fantastic experience: April and Dan were great at helping and giving insight

Negative experience: If I could give GameStop a negative I would. 2023 I had purchased a VR online and set it up for pick up. Went to the store and they said someone under my name had already picked it up. What’s crazy is my name wasn’t even the picked up person assigned. I filed a police report, I contacted GameStop store and corporate multiple times and no one I mean NO ONE ever got back to me. Detective tried to call the District manager many times and all played stupid. I’m sure the store manager then is the one who stoked bc she told me she’s the one that gave it to the person. I would advise staying away from this store around the holidays or any other time.

Positive experience: Nice, well informed people that really try to help.

Negative experience: Avoid this gamestop at all cost. There was an old lady working the cashier. When I was ready to check out she left and went to walk around the store. I waited for like a minute just wanting to pay then when I decided to leave , she sarcastically thanked me for coming into the store. With that attitude it's no wonder she is in her late 40's working at a job intended for high schoolers

Negative experience: Walked in and there’s people in one corner and people in the other corner of the store already and nobody pays them no mind but the older lady working there was behind the counter and as soon as I come in she immediately begins to follow me around the WHOLE store literally wherever I went as if I’m going to steal something I’m not a thug and I don’t dress like one either I’m a grown man and don’t need to steal from a GameStop I was just looking for an action figure for my son never felt so insulted in my life.

Negative experience: The employee there, who might've been a manager, Katheryn, was incredibly rude. This is the gamestop I live closest to, so it's a shame that I will not be able to support this location any longer, knowing that this person is still working here. I highly recommend any other gamestop, like the one on FM 544 or the one on Parker Road, as these locations have employees that have manners and will likely treat you much better than this miserable lady will. Don't preach to ex employees about "breaking company policy" Katheryn! It's stupid! And you made that accusation on an assumption that I resold items that I purchased , which I've never done! Keep fighting the good fight for your corporate overlords with your terrible attitude towards customers! I'm sure that will earn you a promotion/raise! I'm dumbfounded as to how someone in a sales role can go out of their way to offend customers and think that they've set a good example for their employees. Gamestop should reasses your role there, you've proved it's not for you.

Negative experience: Trolls game had a sticker price for $29.99 worker takes it off and says that it’s no longer that price it’s back to $54.99 my husband and I just stood there like wow, should have honored that price or taken all the stickers off.

Positive experience: The employees are friendly and always help me, I just feel this location has a small selection of games if you’re a hardcore gamer.

Negative experience: I bought a figure and the box was slightly open I have to come in and waste my time to see if I can get refund it’s weird it’s not my fault they sold me a defective item.

Fantastic experience: After multiple trips to this store and multiple phone calls with customer service involving a warranty issue with a PlayStation I bought I stopped by 1 more time yesterday to try again. When I came in Kathryn was very helpful and friendly throughout a fairly complicated problem caused by an issue with an error at the time of the original purchase. She was able to find a fix to my problem within a few minutes and got me back up and running. Despite the difficulties prior to this, super grateful for her help and patience with my issue!

Negative experience: The worst GameStop to come to in Garland

Positive experience: The guy working st the time was awesome and super helpful. He made sure we got what we needed before we left. He was very knowledgeable about the games we were purchasing and let us know he recommended them as well because he enjoyed them

Negative experience: Tried to sell the same Xbox to this location 3 different times. First time I needed to update first. Fine. Second time, we got through all the console checks… and my license had just expired. So they wouldn’t take it. So I get my license renewed and try again. Third time, they again told me I needed to update… when I had just updated it that morning before I went. I went home to apply this “update.” There’s no update available to install. Complete waste of time.

Fantastic experience: Great little GameStop with good selection, helpful staff, and they always do their best to help how they can.

Positive experience: Just browsed around and had a lot of games, consoles, amibos for the switch, and many more. The staff was nice and kind.

Fantastic experience: Game stop has always been a go to stop for me and my wife will always go here great customer care

Negative experience: Had an issue with a game we purchased at another location, simple mistake they put the wrong disc in the case. We called the original store as we were driving away (10 minutes after the purchase to give them the heads up on what had happened and that we planned to return to the store then to get the correct disc. The employee let us know she was sorry for the mistake but informed us their inventory was incorrect and they did not have the correct disc but confirmed after some digging that the Fire Wheel location had a single copy in stock. We immediately headed there, explained the situation only to be told they could not help us with a mistake that was made at another store. There were three people working, a manager and two employees and the manager informed us that they would gladly sell us the correct disc and the we would need to return to the original store and have them handle the issue. Not exactly the customer service we expected. Lots of running around for something that could have been handled by the manager at the Fire Wheel location.

Fantastic experience: One of my go to stops when I come to firewheel. Staff is friendly

Positive experience: Smaller store, so it will not have everything that you may expect, but friendly service and good deals like always.

Fantastic experience: I love this GameStop! The people are great and very helpful!!

Negative experience: The woman who opens up doesn’t pick up the phone at all

Fantastic experience: Gaems bro

Fantastic experience: Very nice selection of games and collectibles. They accept trade ins and patrons there are nice and helpful.

Fantastic experience: The guy working here was polite and helpful and he price matched a game for me quickly and effectively! This is a great location thank you!

Fantastic experience: Great video game store

Fantastic experience: Excellent video game store, along with collectibles and some computer gaming equipment/items.

Fantastic experience: The staff is so friendly and always have the answers to my questions!

Fantastic experience: The guy here helped me find a ge I was looking for. They have a lot of games, collectibles, and more. The cleanliness of this location combined with helpful staff and other amenities gets full stars from me.

Fantastic experience: We staff was super helpful and even though their AC was out, they were still really nice. I would have been super grumpy, so hopefully the AC gets fixed soon. It's too dangerous right now to not have it.

Negative experience: Unhelpful & rude

Fantastic experience: Always very knowledgeable in regards to what they carry in the store.

Fantastic experience: I like coming here it's not too far but I like the service here even though not all the times you'll find good friendly workers but if your not asking questions just buying than that's OK, there's a worker that is very kind and a friendly girl and loves helping as much as she could that's too bad that I don't recall her name, I'm going to look for the recipe to see if still have it so I can share her name because there's another skinny girl who doesn't really likes to bother helping. So thanks to all of those kind employees that really makes a big difference.

Fantastic experience: Was easy to find

Fantastic experience: Great Gamesstop. Only issue I ever have is with parking which they can't control. The cashier was great and helped me out with games that I didn't know about.

Fantastic experience: Cool crew better than the GameStop close to me

Fantastic experience: Costumer service is on point

Fantastic experience: Ps5

Fantastic experience: I stopped for games....what the name implies

Fantastic experience: I visit this store pretty much on a weekly basis. They know my name. And treat me awesome. Max and the crew over at game stop in firewheel are the shizzzznit go see them and be impressed with the way they treat there customers. Will not stop going.

Fantastic experience: It was good.

Fantastic experience: Well Friends, this is a wonderful GameStop location. They cater to the serious Gamer with the latest controllers and games. Trades are in amazing shape, and the staff are exceptionally qualified. I am always impressed.

Fantastic experience: Great customer service. Staff is always friendly and helpful.

Fantastic experience: This place is lit yo. Cool merch, lots of video game choices, cool staff. If you’re a member you get decent discounts.

Positive experience: Ok store.

Positive experience: The shirts are located in a very awkward place. The cashiers always act like you are going to rob them or something whenever you look at the shirts. Maybe they should not put the shirts behind the registers.

Fantastic experience: Found the games that i was looking for

Positive experience: Very friendly helpful staff, decent selection of cards, and almost always stocked

Negative experience: It's a shame that i will never buy anything at gamestop again. I bought call of duty black ops 4 as a gift, then tried to return it for a different game while still brand new in the package, but the lady in front said they cant give me the money or store credit back because i didn't have the receipt. The game was still packaged!! Not even used, i just wanted to switch it for a different one! Well, i ended up just getting trade in value which dropped the price tremendously. I am never going to buy things at gamestop because of this return policy. No other store does this.

Fantastic experience: New Mandalorian funko on pre-order!!

Negative experience: Rude women working there! Teach her a lesson.

Fantastic experience: They did have what I was looking for. My first review was for another GameStop.

Negative experience: I'm never buying stuff in this place, Amazon, here I come!

Fantastic experience: Love the Game Stops for games and collectibles.

Positive experience: Even though the brick and mortar game stores are dying out, it is still fun to walk around and look at physical games. The store looks old though.

Negative experience: J Garcia was avoiding us for some reason.He wanted us to wait with game in hand ready to pay.He must have thought I would wait until he was ready to ring us up whenever he felt like it.

Positive experience: All In All , I Really Like This GameStop , Pretty Cool , But Service Can Be A Bit Better , And They Could Add More Items Like More Plushies And Much More Amiibos. Other Than That , Very Good.

Negative experience: The employees here are terrible, especially Caitlyn

Positive experience: Super helpful on checking inventory levels

Negative experience: The last few times came to this location the employees were rude THEY PICK AND CHOOSE WHO THEY WANT TO GREET AND IGNORE THE OTHERS IT TOOK 20 MINUTES TO GET HELP ON A GAME TO PRE ORDER AND NOW THAT GAME ALREADY CAME OUT I NEVER EVER GOT A FOLLOW-UP CALL TO NOTIFY THAT MY COPY IS IN STORE!!!!! NO WONDER YOU GUY AREN'T A PRESTIGE LOCATION YET PROBABLY WONT BE BROADWAY IS A BETTER LOCATION TO YOUR GAMES IN TIMELY MANNER THEN FIREWHEEL!!!

Positive experience: The place to go for your console video games like xbox, playstation, etc.

Negative experience: Horrible service waste of time and money

Fantastic experience: Amazing

Negative experience: Wouldn't accept my returns can't wait till it close down

Fantastic experience: Friendly staff good selection

Positive experience: It was ok. Staff is knowledgeable. Selection is just ok.

Fantastic experience: I have bought a lot of things here and most of them have been successful and I hope that people can be happy when they get there things!

Negative experience: Okay so I bought two Roblox card's and one of them I put 51 dollars on it and the other one I put 10 dollars and when I got home I typed the pin and didn't work so I asked for a refund and she said we don't do that so I'm like the person I called the other day said if I have the receipt I can get my money back so now I have my money back I don't think I'll be going back soon :( you need better service

Negative experience: Prices are high, and the selection is very small. Staff is extremely polite, but the prices and selection range make me rarely want to come back.

Fantastic experience: It was amazing I was looking for a certain pop figure but they helped me find one that was close to the one I was looking for (they were out of stock of the one I was looking for a bendy the dancing demon pop from batim)

Fantastic experience: I love gamestop. Period. Just go on weekdays if you're in Firewheel. I'm not the only one that loves this store. And check out the location at 1st and Miller in Garland...the big Guy That's the manager is a solid dude...and I'm not taking about his weight. ...really he's a honest Good guy.

Negative experience: GameStop is too high the games are too high it's okay if you want to waste your money there

Fantastic experience: Cool gashapon machines here now!

Negative experience: Please shut down!!!!...... gamefly is better!!!..... #youreapwhatyousow

Fantastic experience: We came in on Easter with less than 30 minutes until close with a console and around 16 games. They were able to work up a trade offer and gave is more than we expected. My son walked out with 3 new games and paid for a preorder using the credit. The offer and prices were very fair.

Fantastic experience: This location has a lot of traffic and everyone there is always friendly, which isn't something you always find in busy store locations.

Fantastic experience: Good crew at this location. Helped me with a huge retro trade in. While waiting had some good conversations.

Positive experience: Kind of confusingly set up, but quite a few are. Workers are even tempered and knowledgable enough.

Fantastic experience: Friendly and knowledgeable staff.

Positive experience: Don't like the new setup. Not sure where to stand when it's time to check out. Staff was helpful but a little too talkative.

Negative experience: I never buy anything when I go there.

Fantastic experience: Great service, employees are very knowledgeable

Fantastic experience: Great service and selection of games

Fantastic experience: I love it they have alot of awesome games I got a ps4 from there it was a good price

Positive experience: Pretty good service and friendly too. Seems like the faces get younger every time I walk in. Smaller location so it reduces the selection on some items.

Negative experience: I wouldn't give them any stars simply because they need print on the receipt that we don't accept return of any new games. I went to return a newly bought game because someone else bought me the same game as a gift and they said they can take that game and give me 16 dollars for a game I spent over 60 dollars, that's just ridiculous. Walmart have better policies than this on new games.

Fantastic experience: The staff here was very helpful and informative. Would recommend to a friend.

Negative experience: Customer service is horrible people in there dont do nothing cant even pick up a phone with a empty room came in 2 minutes after i called Litteraly empty the people in there are lazy and have no communication skills

Fantastic experience: Great triad in prices and savings for buying new games. Employees were fantastic to work with too.

Positive experience: Walked in and purchased a video game. It took all of three minutes. Gentleman who assisted me was knowledgeable and nice. Good banter.

Fantastic experience: Great experience as usual and the salesman was very helpful in finding the game I was looking for. Will be returning!

Fantastic experience: My favorite GameStop. Great staff!

Fantastic experience: Great customer service

Fantastic experience: Quick courteous and to the point

Negative experience: Was looking for a game and the clerk showed no interest in helping even after I asked.

Fantastic experience: Great

Positive experience: Nice People

Negative experience: Got a used game there and of course it was so badly scratched that it doesn't play..thanks to the sales clerk for not checking the product before you sell it to someone. I guess trying to sell the "GameStop rewards" is more important that actually taking care of your customer. Much appreciated and thanks for waisting my time and money.