GameStop

Fantastic experience: Had a problem with a purchase from another store that I swapped once already. Your employee, Jade, took lead of the testing and eventual exchange to keep me from coming back a 3rd time. Much appreciated!

Negative experience: No matter what time or season these guys never pick up the phone don’t even think this place is open since the one time I did show up they had a closed sign up

Fantastic experience: jade was a life saver and went out of their way to help me. thanks again

Positive experience: The location that I went to didn't have a lot of Xbox games. Many PlayStation and Nintendo, Even some of the old game boy colored cartridges. So if you're a fan of that you should probably go there

Fantastic experience: Great experience here today

Negative experience: Employee on shift 1/28 at 12:55 decided it was in their best interest to not handle a simple transaction based on assumptions and no viable reasoning. Blatant discrimination in front of other customers. Whether they violated policies is between them and the company. This employee seems to have a terrible attitude ordinarily and their service is subpar compared to the rest of the company.

Negative experience: I waited 30 minutes in the store to make one purchase of an item they had. After waiting 30 minutes while one person was serviced at the counter I decided to leave take care of something and come back only to find out after being gone for 30 minutes the same person was still at the counter being waited on I tried to wait another 15 minutes said this is too much and left the store. Please stop this store better on a Saturday so that customers can actually make purchases I am done going to the store though and will never go back again.

Negative experience: Pathetic. Doors looked. Lights off. Don't close for ten minutes. Of course no one answered the phone either

Negative experience: Probably the worst experience I’ve ever had at a GameStop in my life. Employees are disgruntled (maybe they don’t get paid enough, or maybe they’re taking their pent up aggression out on the collectibles they sell). It’s a huge mess, toys and leaves and tons of trash on the floor as if they don’t care. I saw one of the employees literally kicking stuff behind the counter and another one was throwing boxes around like they were mad for having jobs. Sad to see, and frankly extremely unprofessional and uncomfortable to watch. Maybe if GameStop actually cared then their employees wouldn’t be so mad all the time.

Fantastic experience: I had an awesome experience at GameStop last night! I dropped by around 10 PM, and the guy and girl working there went above and beyond. They were super knowledgeable, answered all my questions, and made the whole experience easy and enjoyable. I wasn’t originally planning to buy anything, but their helpfulness and great customer service definitely earned a sale of a brand-new Xbox from me. The store was well-organized and clean, which made browsing through the games and consoles effortless. I’m definitely coming back for my future gaming needs!

Negative experience: WOULD NOT RECOMEND I went to GameStop and inquired about their trade-in offer. They informed me that I could trade in my console for a cheaper item. I explained that my console was clean and undamaged, and I expressed interest in getting a different color. They agreed but mentioned that we needed to run some tests on the console. If it passed, I would only need to pay the price difference. When I asked how much that would be, they told me it would be $17. I said okay and planned to return the next day with my console. The following day, I arrived to find a huge line. The cashier I encountered seemed quite annoyed. I explained the situation regarding my console, but she didn’t even pick it up. She entered the details into the system, and after I finished telling her what happened the day before, she simply said I would get $6 off my console. Keep in mind, she conducted no tests at all, despite that being a requirement for trade-ins. Two cashiers had informed me otherwise the day before. I don’t know what’s going on at that store, but they definitely need to address these issues. I believe the cashier who worked that morning should be let go. I won't be returning to this location, and I would not recommend it to others.

Negative experience: Lady was rude. Didn’t give me a good offer on my devices

Fantastic experience: Came to this GameStop to sell some Nintendo DS Lite games. Selena handled the transaction. She was very helpful and friendly. I got more than I had anticipated for the games, so I was very happy. THANK YOU SELENA FOR MAKING THE TRANSACTION SMOOTH & EASY!!!

Negative experience: I’ve tried to come to this location a few times always has a sign that their out and no time showing when their coming back. I try to call to see when they will be there no on picks up. Just close it.

Fantastic experience: Selen was nice , and friendly to talk like she was your buddy!

Fantastic experience: A great store, every time I’m here the staff is wonderful!

Fantastic experience: Good stuff and helpful

Fantastic experience: The young lady is super helpful and always a joy to buy from and the manager Ryan always answers any question I may have with professionalism. Recommended store for sure.

Fantastic experience: Best game stop

Fantastic experience: Very good

Fantastic experience: Staff was helpful, knowledgeable, and friendly. Quick, easy transaction even though my son had to pay with 3 different methods (gift card, cash, debit card) to get his new console.

Fantastic experience: Trade in process is simple.

Fantastic experience: This is my favorite Game Stop. The staff are so amazing and helpful.

Negative experience: It's 10:30 am sign says they open at 10 am and the doors are locked lights are on but nobody inside

Fantastic experience: So many funko pops!

Fantastic experience: Brett, Mario, and Justin were very kind, helpful, attentive, and personable. Unfortunately, my ps4 slim is as defective and died after only 4 months of use so I came here looking at options and they were all helpful, empathetic, and made sure I walked away happy with the best deals available at the time. They even bought my old accessories (like the controller) to help with the costs of buying a new ps5 Slim. I appreciate their help and efforts! They were also knowledgeable and explained their pre-owned inventory and warranties well.

Fantastic experience: Mint was so friendly and kind love them so much also it's just a cute little store

Negative experience: Went to the store today at 2pm they where closed they had a sign that said that they would reopen at 2:39 pm waited for a hour and they still were closed

Negative experience: they close hours earlier and don’t pick up the phone

Negative experience: Online says closes at 9. . . Arrived at 8:15 and the place was gated closed.

Fantastic experience: Assistant Manager, I think Alex? was his name, guy with ponytail, really helped me out. Awesome customer service

Negative experience: This place is always closed now , they don't have much games , just toys

Negative experience: to start... If a customer asks about one of the most popular games on the market... The employee would at LEAST look up the info in their system.. but nope... The employee just stood there completely uninterested and said "I don't know, I don't like Call of Duty or PlayStation" -_- sir I just wanted to know if pre orders were available or not. But ok.. so no I didn't pre order Black Ops 6 because the employee there couldn't be bothered to even check... Really sad tbh.. but what's worse was his remark when I went to touch the Game Informer "those aren't free"... So not only did I not get the information about a game, I chose to not get a Game Informer and walked out only with control accessories... All because the employee didn't want to be bothered

Negative experience: Straight up rude staff, and not like in a Karen way dude who works there with long hair straight up is hostile the second you ask for information.

Fantastic experience: Called ahead and inquired as to the availability of a used game the grandson wanted. They had it in stock. Not only did he put it behind the counter for me but also advised of a promotion they had going. Excellent customer service

Fantastic experience: Excelente lugar lleve a mi hijo le en Canto y un buen servicio y muy atentos

Fantastic experience: Good

Positive experience: They were very friendly and helpful.

Fantastic experience: Had a great experience with Michael and Aiden customer service was perfect.

Fantastic experience: New store to me, just moved. I believe his name was Carson, red hair. He was friendly and patient. We witnessed him dealing with a customer selling a ps4 without all the equipment needed. Lol. Anyway, kool clerk. Keep up the good work.

Negative experience: This GameStop sold me a Broken Xbox and took my $215 and this is the reason why I’ll never returning to this GameStop again, I suggest people to stay away from this GameStop and don’t give this business any money, they are Horrible consumer service

Negative experience: Worst GameStop in Dallas, their front desk is ridiculous, there was this guy whose been so mean, I came for trade in my phone, he was strict on grading the phone, the phone is dirty but no any scratches, I didn’t argue with him and just plan to leave, while he starts to say all bunch of trash to me, I just ask him to give my phone back, then he become so angry and throw my phone on the desk and say thank you for wasting my time, imagine how it goes when your kids walk in to this store and meet this guy…

Fantastic experience: Amazing customer service! The manager there is awesome! I highly recommend this place!

Fantastic experience: I thoroughly enjoy visiting this GameStop. Their consistently impressive selection, combined with the knowledgeable and amiable staff, make it my go-to destination for all things gaming. Each visit guarantees my satisfaction.

Fantastic experience: What to say about gamestop. The employees aren't bad at all for working in a store that is obviously dying. Not to pick on this one that's just GameStop in general. We warned y'all we would put you out of business for under paying us pennies for our used games back in the day hows it feel now GameStop. Did you think we would forget?

Negative experience: I came in today to trade in a console and games and the first staff member was great and cordial with me. Shift change happened while I was there and the younger guy came in and started man-handling my console telling me it was defective. The system worked perfectly fine. I have never used the joycon attachments and they normally stay in the carry case as I play on a monitor. He ripped one of the joycons out of the side and said it was defective. He then started to say my value was plummitting and that I was probally not gonna get much if anything at all. I got home booted up my console on my monitor with the controller I brought as well and both work fine. I felt like the younger guy was trying to get my console for next to nothing. Additionally Homeless person came into the store and laid down in the corner out of sight of the attendant and as I was leaving they shoo him out. Going to give the console to my Sister's kids and let them enjoy Pokemon on it.

Fantastic experience: I came in yesterday to find a game Michel was so kind and helpful. Also Marcus is awesome. ⭐⭐⭐⭐⭐ Best regards to this location

Fantastic experience: Staff is very awesome and know what they have on store. They're not only selling items, they're selling a great experience! Totally going back to this store!

Fantastic experience: Great customer service! I learned that occasionally, new in-box games are downgraded to used status to get them sold. I love that farcry 6 was treated as a used game even though it is a new in-box game. The employee said the game was downgraded in order to sell them since the launch was not good.

Negative experience: No attention whatsoever I walked in, said “good afternoon” no one answered, while looking for the products that I need it no one offer any help, and as I was walking out said “ goodbye have a good one” and no one answered.

Fantastic experience: I received some of the best customer service from this Gamestop. This is one of the only Gamestops I will purchase from.

Positive experience: They were out of stock on several things Pokemon and didn't know when they would get more.

Negative experience: Lady with purple hair told us to wait outside so she can’t take a smoke break… made a whole line of people wait for almost 20 minutes…..

Fantastic experience: Best place to buy video games, toys and, tech I love it there.

Positive experience: Good deals, but people who work here are quite rude. Carlos needs to work on customer service and the guy that drives the motorcycle need to work on treating his coworkers professionally around customers. Only cool person I’ve seen here is the woman.

Fantastic experience: OMG BEST PLACE EVAAAAAAAA

Fantastic experience: Always friendly staff & knowledgeable about game systems

Fantastic experience: They had what i needed after two other stores were out of stock(best buy, target) , employee was friendly!

Fantastic experience: Amazing staff really good, friendly and helpful, just owner NEEDS PUT ATTENTION FOR THE SMELL , NAILS SALON ITS REALLY BAD AND UNBEARABLE

Positive experience: Not our usual store we visit but this location has great people always willing to help. To bad they are next to a nail salon sometimes the smell is overwhelming but it's not their fault. You don't notice it after a min or two

Fantastic experience: Nice sized GameStop with friendly staff. Lots of options to look around.

Positive experience: Pretty good store.. feel sorry for them having to smell the nail place next door all day long.

Fantastic experience: Anthony at Game Stop is a great person to talk to for any questions about game systems , Games, etc thumb up to the East Plano location corner of Parker Rd & K Ave.

Fantastic experience: Outstanding customer service and helpful as well. Would go back.

Fantastic experience: Exelent service ⭐⭐⭐⭐⭐grate personal

Negative experience: Online my review was removed because I pointed out online order cancelation so sharing my experience where my input won’t be moderated by sketchy damage control reps

Negative experience: Went to GameStop 10/8 at 3pm, went to look around and there was no customers there just one employee, I asked him a few questions about the new stuff that dropped today, he was texting on his phone the whole time and seemed annoyed that I was even asking, unfortunately didn’t catch his name

Fantastic experience: Wow,Say Nintendo Switch Need Though Game Took Super Mario Odyssey.... Todo tu maz ven poco solo...

Fantastic experience: Great location

Fantastic experience: The employee who was working the day I picked up my order was very knowledgeable with questions about a lot of the products that I was overhearing while in line. He was very friendly and helpful to me. I prefer this Gamestop location.

Negative experience: Long wait. The employee kept talking to one of the customers over what games were best and I understand it’s good customer service but 6 of the people waiting were there for over 30 minutes. I personally waited over 45 and once I finally got to the counter I was told there was no game systems what so ever. The employee didn’t do bad but definitely needs to learn how to manage time around with different customers. Super friendly but please learn to engage the room. Probably won’t return here.

Fantastic experience: best pops

Fantastic experience: This place has the best customer service I have ever experienced. Joshua was absolutely awesome. He was knowledgeable, enthusiastic, and just simply loves his job. This guy is is the human embodiment of GameStop. My husband and I do not live near this branch, but we might just make the trip out here for our gaming needs just because of Josh.

Fantastic experience:

Fantastic experience: Great customer service awesome toys great games

Fantastic experience: Antony was gave astonishing service.

Fantastic experience: I’ve shopped for so long since I can remember and the employees have always been good with me.

Positive experience: Good

Fantastic experience: Love it

Fantastic experience: Super helpful staff. Guy with the beard went out of his way to help me locate a game.

Positive experience: Very nice

Fantastic experience: Every store is the same until you get an excellent service in one, then you just keep back coming to THAT ONE, & we've found our ONE!

Fantastic experience: Great place to shop for games and accessories, friendly staff and knowledgeable about their products.

Fantastic experience: Very knowledgeable and large selection of games my son liked!!!

Fantastic experience: The staff was nice.

Positive experience: Sad!

Fantastic experience: They help me for first time buyer at game stop .good place keep up the good work

Positive experience: Excenente atención . la chica que habla español e ingles muy bien servicio . bukingam y plano

Fantastic experience: I was having some serious issues getting working joycons for my refurbished switch that I bought at this store. After getting 2 replacements that were both broken I called customer service and sat on hold for 2hours and 14 minutes. When someone finally did answer they were no help at all. I called this store and spoke with Anthony and explained what was going on. He was very understanding and went above and beyond to help me out. Anthony, I hope corporate sees this because they obviously need you in a higher position! Thanks brother.

Fantastic experience: Love this one for my gaming and its close.

Fantastic experience: Best games and consoles affordable.

Fantastic experience: Esta bien!

Fantastic experience: Very busy place with best customer service

Fantastic experience: Bueno de vio juegos

Fantastic experience: Increible thanks

Fantastic experience: Exelente servicio

Fantastic experience: Great service

Positive experience: Bueno

Positive experience: I Always buy games here

Fantastic experience: Love this store I'll spend hrs hear because the staff is very friendly