GameStop

Fantastic experience: Easily one of the best GameStop experiences I’ve had. Jayden and Greg are awesome. They worked with me on a refund and made it completely painless. No back and forth, no weird friction. Just genuine help and a clear focus on making sure I walked out happy. Every time I’ve gone into this Lake Forest location, they’ve made it feel welcoming. These guys actually know games and give real recommendations on what to play next. It never feels scripted or salesy. Just honest conversations with people who clearly care about what they do. It really sucks that this location is closing because Jayden and Greg are exactly the kind of people that make going into a store worth it. They’re knowledgeable, friendly, and just good dudes. The type of guys you could easily grab a beer with and talk games for hours. Huge shoutout to both of them. Wherever they end up next is lucky to have them. If you’re nearby before this store closes, definitely stop in.

Fantastic experience: Great finds!!

Fantastic experience: I really dig this store. The staff is solid, knowledge and respectful in not pushing too much or too hard with some of the Gamestop products they're forced to promote. Clean, compact, and has been super easy.

Fantastic experience: I went in on a Saturday with the intent of getting a few items for the kiddo and maybe picking up a Backbone. Greg and Lydia GREETED US when we walked in. Legitimately acknowledged our presence and asked how they could help. That seems so rare these days at any store. Store was clean, well organized, didn’t have empty boxes on the floor. Kiddo got some great stuff and they talked me into a Raptor 8 controller which is cheaper and dare I say BETTER than the Backbone. I’m glad I asked and they were both very knowledgeable about the product. Even opened up the box to let me look at it before committing to a purchase. Greg and Lydia also treated my kiddo like a person. Very polite. This is “my” new GameStop going forward.

Fantastic experience: Best shopping experience I have ever had, I have never had any better customer service, I will always prefer this GameStop, I really respect Greg, and Jayden, I would definitely recommend going to this one, if there was a rating higher than 5 stars, they have definitely earned it, I don’t write many reviews, but I can’t stand by and let this incredible store go in noticed

Fantastic experience: Had the best experience dealing with Greg. Very knowledgeable and has great customer service. Will definitely be back to shop at this location.

Fantastic experience: The manager Greg is fantastic. Very knowledgeable. He goes above and beyond to provide exceptional customer service. Highly recommend this location.

Negative experience: DONT GO HERE, Just took my family in here. Asked if they had switch two in stock, the employee GREG said no they are sold out, Then the people that came in after me came in and asked the same thing, then he gets one out of the back for them, (no they didn’t have it pre purchased or reserved) I also asked if they had pokemon cards, he said no, then I found some. lol To top it off, when I went to check out, he acted like my money was fake even tho it passed it little scan test, This guy needs to be fired. What a joke.

Negative experience: Just witnessed a crash out over Pokémon cards because the shop manager gave out vouchers the night before a release; was kind of insane and sad knowing GameStop hadn’t stuck with their policy regarding product release dates and preordering.

Fantastic experience: Good stuff

Fantastic experience: Staff at this location was very nice and attentive.

Positive experience: Low variety but would recommend buying pre owned products

Fantastic experience: Just left with a new headset for my son. The one man behind the counter answered everything I asked, very nice for putting up with my questions. I will go to this location from now on.

Fantastic experience: Love the store and the stock! Buy, hold and DRS the stock GME. Shop at the store!

Fantastic experience: Excellent experience. Greg was very helpful!

Fantastic experience: The people at this game stop never cease to amaze me at this store I dont feel like a customer I feel more like family always welcome and on top of that they have a massive selection if they dont have something they always have options for you

Negative experience: When it’s 8:43 pm on Saturday night and you want to take a moment to grab something, never come here. Lady had the door locked and their fence/gate already down. She just ignored me. Maybe this is tradition for GS employees but closing 15-20 minutes early to do slow “restocking” is GS begging me to steer clear of them.

Fantastic experience: Good service and nice people

Negative experience: I came to this gamestop location seeking assistance and was refused service because the employee didn't want to to go pass 9pm as he doesn't get pay for it. Mind you what I needed to do would take less than 5 mins and he still refused and told me the system would shut off at 9 pm and I need to come back.

Negative experience: Guy behind the counter literally threw a fit when I had a trade in and informed me how much he hates doing trades. So sorry to give you business in a store that is slowly dying. Don’t worry, I won’t be back to bother you again.

Fantastic experience: Very knowledgable and helpful staff

Fantastic experience: Very clean and organized. I stopped for a PS4 power cord, and the team member knew exactly which would work for my particular console. Even though it was busy and he was the only person working, he transitioned from customer to customer seamlessly. Being new to the area, I will definitely be visiting again.

Fantastic experience: Good service

Positive experience: Picked up my pre-orders, very fast in and out. I'm old school mid 40's the thing I really miss is the midnight releases and events at the stores but nice store in the cut

Fantastic experience: The person working there was very helpful, not too many options for XBox 360 but we knew we may have too many options for it anyway.

Fantastic experience: Amazing Games Store Oustanding Customer Service

Fantastic experience: Great

Positive experience: Nice store with a good selection of Switch and PS5 games. They also have a lot of exclusive Funko Pops. The lines are slow and the XBox games and Apparel stock is very limited.

Fantastic experience: Great

Fantastic experience: I’ve been to this GameStop a couple years ago and had the same great experience as the time prior. The lady was super informative, very polite, and extremely customer driven. It’s always a treat to see what things they have stocked and see if I can find any hidden gems.

Negative experience: Extremely poor customer service. Excitement of a pre order turned to major frustration due to a flaw in THEIR system. I ordered for home delivery a game, paid for it in full at 8am and by 4pm never got the game. I drove TO the store after being told by an employee that I could just pick the order up, only to be turned away by the manager stating that "He cannot release the game to me or it will be shown as missing" . I was told I have to wait for Door Dash to pick up my order from them and deliver it to my house. I find it a bit ridiculous that if I paid for something in full, and I am AT YOUR STORE, that it is out of the store manager's control to give me merchandise I have already paid for. Ridiculous and asinine policy , and the manager could have cared less to help solve the issue.

Fantastic experience: Nice location. The people are all nice and helpful. They have been able to give good advice so I can make a better choice and not waste my money. Like that the staff is helpful and polite.

Negative experience: I am absolutely astonished by how one location can ruin my order and my day so easily. I had a preorder for Fire Emblem Engage Divine Edition at another location further south. I moved up to McKinney, so I went to this local GameStop to transfer my preorder of the copy. It went pretty smoothly (so I thought), and I patiently waited for the release date of the game. Fast forward to January 20th. The game is out, I'm looking forward to it all day while I'm at work. I leave as soon as I can to go pick up my copy. I get to the store only to realize... they transferred over a normal edition of the game. The stores only get as many copies of the special Divine Edition as are ordered and available until sold out, typically sold out well before the release of the game. They had no extra copies of the Divine Edition that I was expecting to get and the employee who transferred my order failed to inform me they downgraded my transfer copy to a normal physical version of the game. I was beyond livid. Maybe my anger was elevated due to some unfortunately tragic life events that have happened recently, or perhaps even by the long day at work that wore me out completely. Regardless, I was completely disappointed and furious. The fact that an employee/location can drop the ball so hard for something like this really blows my mind. The location gets one bonus star due to the manager and current employee at the time of attempting to pick up my copy trying to do everything they could to help me out. The employee gave me an extra discount on a physical copy of the game and ensured that if an extra copy of the Divine Edition pops up somehow, I would be first in line and I would get a phone call ASAP. Great help from those two individuals on January 20th, but the fact that this was a problem in the first place keeps me from going any higher. I would avoid this location or even GameStop in general. Go somewhere else. If by some miracle my issue gets resolved, I will gladly up the rating to compensate.

Fantastic experience: The worker was very helpful he told me his personal preferences and the quality of the headset That I purchased he also told me what to look for. Over all it was a good experience.

Positive experience: The store didn't open on time when my son and I got there after Christmas. Besides that I was happy with them. They were the only gamestop selling PS5 controllers/accessories in the area and had a good selection of games for my son to use his gift cards on.

Negative experience: If there is 0 star, I would give to this store. Though I have receipt with barcode but date had some sticker on it, they are not taking return. Very pathetic. I won't buy anything from gamestop anytime.

Fantastic experience: Hands down the best game stop in the area. Greg and Brett were fantastic. Very informative, friendly, and helpful. A great experience.

Fantastic experience: I was shopping for a PS5 for my son since he’s been asking for 1 and it’s been 2 years since it released. I went to the store and I was kindly greeted by the store staff, and I called earlier to ask if they had a PS5 in stock (Yes) and what deals they have. This GameStop had a Plain Disk Addition but the staff said “It’s our policy to add an extra controller” (2 controllers) and I was fine with that because I wanted to try playing on the PS5 so I got it and it was $590 with tax and with an extra controller. The store staff was nice enough to give a discount for the extra controller since it wasn’t what they wanted to make the policy to add an extra controller it was the manager or someone. I was satisfied with my purchase and will come here again.

Fantastic experience: Amazing launch parties!!!

Positive experience: After being told the item I needed was in stock, with a quantity of 3, I arrived (4 minutes later) and item wasn’t in stock at all. Every employee had different opinions on when/if it would be in stock, much less when. This is the second time I’ve had similar issues, at this location. I’d suggest driving a little further to the next Game Stop.

Fantastic experience: Incredible discounts and great staffing.. always come to this Gamestop..

Positive experience: Eh its alright

Positive experience: i walked to this store on lake forest dr. not knowing how friendly Greg was going to be. as soon as i walked in he greeted me and assured me that he will help me as soon as he finishes with the customer before me. i thought that was very customer service friendly. when Greg was ready for me. he continued to be so friendly and most important part is his customer service. i bought 2 used games. one didn't have the cover for the cd. he made sure i was satisfied before my transaction is complete. if you want excellent customer service speak with Greg. you will not be disappointed.

Fantastic experience: One of my best GameStop experience after met Greg been a friendly and helpful, been super helpful explain all my questions and trying to see other store availability.

Negative experience: Be careful when doing business with this place. They tried to slide a $2 warranty on me for a used game and refused to take it off. And get this, it was the assistant manager! How?! Why?! I understand it’s hard times and sales are down, but you don’t do paying customers like that. Terrible.

Positive experience: Just a GameStop clean

Positive experience: Store wasn't busy, 2 employees would love to help one customer while the next customer (only other customer in store) had to wait over 5 minutes just to get any attention! I'm sure you can do better.

Negative experience: Store salesman at Mckinney - 4100 S Lake Forest Dr, McKinney, TX 75070. should be more respectful and polite. whatever, I will buy at walmart or others online next time. Game stop never again

Negative experience: Didn't go to game stop.

Negative experience: Overpriced and bad info, go online unless you need it now.( !!!!!6 months later!!!!!!)Ok new update, same guy bad manager I guess. Was untruthful to be kind, bait and switch like last time and tried to lie about it because I'm an older fellow. I used to game alot and have 2 teens who still game, do not trust this place!! GameStop please do something about this location!! Giving your entire organization a black eye. Will not shop GameStop again.

Positive experience: Make sure you bring your checkbook

Fantastic experience: I'd like to shout out to the two wonderful gentleman staff members, Josiah and Jackson, they've shown me what an exemplary customer service is like. During my two visits there, they went the extra miles, helped and honored my requests. That's a five star to me.

Negative experience: Tried to trade in phones at this location multiple times and it’s the same na answer that their system don’t work. Clearly management needs to submit a request to get this fixed but is too lazy to do so.

Negative experience: Guy at the store was rude and was trying to block me from exchanging a defective item. He didn’t even know Gamestop’s return policy.

Negative experience: Guy who answered put me on hold for 12 minutes. I understand when you have a customer in front of you but at the very least, he could've come back online to let me know to hold longer. My question was brief so I called again at which time he picked up and hung up. We spend lots of money at GameStop but will drive further to have better service. Seriously need to invest in better employees.

Fantastic experience: Jon is awesome, helped deduce what game I really wanted!

Fantastic experience: Very helpful

Fantastic experience: Great staff. They were very helpful and answered all questions we had.

Fantastic experience: Very helpful...

Negative experience: They were really rude, and are out of stock on almost all games. The man on the phone was very unprofessional and extremely rude. And hung up on me when I wasnt done talking to him. All I wanted was a ps4 version of halo 5.

Fantastic experience: They helped me out and gave me advice on what I should choose very good service very good people

Positive experience: At least this location doesnt sell your pre-orders

Negative experience: John at this store is awful. He treats me so rudely. I’m been coming to this location for over 8 years and have always been treated so kindly. The staff is always helpful. John is just rude.

Positive experience: Very nice and helpful staff. Not enough merchandise on the shelf.

Fantastic experience: All the games we need

Negative experience: Came in looking for a specific game section. The two employees didn’t even look up when I entered the store, just kept talking to each other. I was the only person in there and wasn’t acknowledged until I was literally leaving the store.

Fantastic experience: Very helpful staff

Fantastic experience: I've been to this store a handful of times since it is close to home. Staff has always been pretty quick to see if I need any help and to answer my questions. No complaints at this store, thanks for being helpful with my purchases!

Fantastic experience: Had a issue with a pre paid Playstation card..The gentleman who had helped me the prior day fixed me up no questions asked...

Negative experience: I’m sorry but some of the guys running this place are not very knowledgeable or very bright. Whenever I ask questions they rarely will answer the actual question or will give a completely incorrect answer and this has led me to make decisions that were not ones I would have made with accurate information. For example, I asked if they were going to do a midnight release for a game and they said no so I picked it up the day of release. Turns out the release was actually at 9:00pm and the clerk didn’t clarify that, just said no midnight release. This was just one of many times that they were incapable of giving a correct or clarifying answer.

Negative experience: Learn how to talk to potential customers. Sorry little boys running this place! No worries....ill do Like everybody else does these days and I'll just start purchasing my stuff online. Game stop's going out of business anyways. They are the new blockbuster video! No wonder good companies go out of business....they have lazy rude employees who only care about their little 9.50 an hour check! Enjoy unemployment

Negative experience: Why is gamestop still around? I was a pro member for 11 years, and the last 3 times I have gone to get a game, either they didn't have it or wouldn't sell it because they didn't have enough copies for non preorders, even AFTER it was released. I cancelled my membership, and will never go back to Gamestop. Just download from the internet, way easier and you dont have to support trash like Gamestop

Fantastic experience: store manager was super helpful

Fantastic experience: Went in to get a gift card

Fantastic experience: Dustin is amazing. He has helped me get two Xbox Elite Controllers (Series 2) all while handling 10 phone calls and other customers, very professionally. I also work retail, and respect that dudes work ethic and customer service. It deserves a 5 star review. Good stuff. Thank you again.

Fantastic experience: I don't think theres any store I love more. They are always super friendly and helpful here.

Fantastic experience: Best game shop

Fantastic experience: This is always a good store with good friendly staff. Ive been a loyal customer to this location for years

Fantastic experience: Great place for Funko! Awesome staff!

Positive experience: Loved this place, but employees where kinda judgemental.

Fantastic experience: Helpful and kind staff!

Fantastic experience: Friendly staff very quick

Fantastic experience: Very friendly, helpful and knowledgeable staff. Smaller selection than other stores due to space. Very convenient and close to home :)

Fantastic experience: Very helpful and knowledgeable staff. Some Gamestops don't care but this one does.

Negative experience: The prices are to high, and the service is horrible. Just don't bother with GameStop.

Fantastic experience: Great customer service

Fantastic experience: As long as I am able to pre order collectors edition items in time, I can count on this Gamestop to have my items available.

Fantastic experience: GameStop get a bad wrap but I love this store the staff inside is extremely nice and helpful. They don't pressure you for pre-orders or any of the normal game practices.

Fantastic experience: Informative and polite employees. Great selection of games with cases.

Fantastic experience: Very friendly and helpful

Fantastic experience: Nice and spacious gamestop. Very personable staff. This and the other two gamestop's nearby (mckinney/allen) are all in the same calibre. Something for everyone here, i recommend coming to one of these locations versus some others around. I live 20 miles north of here and well worth the added miles for my own convenience.

Fantastic experience: Great collection.

Positive experience: This place always smells like armpit and BO. Gamers, please shower!

Fantastic experience: The service is great everyone here there awesome and respectfulness they always help you I really recommend this GAMESTOP for the service and I will helping to become and ELITE STORE

Fantastic experience: Well GameStop I've never been there before but my grandson he wanted to go his dad gave him a birthday card to get a game and the lady that was there when we came she really kept offering help and my grandson set not yet but she was very helpful and she protected him because he had a game that he shouldn't have been looking at it was supposed to be with parental supervision and I said no no no no no he can't get this one so I liked that she didn't just look for our money she also was aware and she made us aware that he needed some guidance with this tape this game so thumbs up I'll take him back there again

Negative experience: I think we all know Gabe stop is trash just buy your Games somewhere else and you don’t need the card to get discounts it’s a scam

Fantastic experience: Very good the employees were very kind

Fantastic experience: Got forza and 2k

Positive experience: They have all the latest games. Don’t expect to get a premium if you are selling any electronics though.

Fantastic experience: All always get what I need for my game