GameStop

Negative experience: Dropped preorder without notification of receipt or cancellation. Item is now out of stock across the company and value has already near 25% rose. Don't bother buying cards here since they can't do the standard of letting you know the item is now in stock. Staff likely kept it as same staff already openly said while I was preordering that they buy and hold items as they go out for after market resell.

Fantastic experience: Selena Was very polite was very kind and she pointed me exactly to the right game system. I need it for my home. Selena is very knowledgeable about all the products here and recommend going here from Frisco.

Fantastic experience: Very helpful and friendly staff

Negative experience: Standing here with my kids trying to buy a Nintendo switch and games while he just talking about chicken and going out I mean business is business I’m just going to another place since I can’t get any service or help what a joke of a place this is

Negative experience: Esteban does not have good customer service.

Fantastic experience: Found what I needed quick and easy.

Positive experience: Were out of the game I was looking to get as a Christmas gift but were helpful in finding other locations with more inventory.

Fantastic experience: Same as other branches.

Fantastic experience: Excellent GameStop store selection was very minimal but great customer service. Thank you!

Fantastic experience: Fun place

Fantastic experience: Clean. Well stocked

Fantastic experience: Nice

Positive experience: Excellent store and selection. Friendly, helpful staff. Update: As of 7-21-23: Unfortunately I showed up around noon on a Friday and the gate was pulled. If they're going to be short staffed, it would be nice to post a sign stating when they will return, or if they're closing permanently, whatever...

Fantastic experience: Nice place good deals

Negative experience: I preordered Tears of the Kingdom, went to the store to pick up the preorder plaque, but the employee claimed that online preorders would be shipped alongside the game. When the game arrived, it didn't have the plaque, and customer service rep said that the plaques weren't being shipped with the game; they had to be picked up in store. The employee either lied, or didn't have a basic understanding of how preorders work.

Negative experience: Big clearance section but all the items marked down were still so expensive. Would rather go to shopping center Gamestop with better deals.

Fantastic experience: Happy Mar10 Day

Negative experience: I guess they just like to lie at this location because I asked if they had a copy of Hogwarts legacy and the employee told me it didn't come out on PS4 until April. When I looked online it had come out on the 10th.... Im sure it had something to do with politics...

Positive experience: Not much in this store anymore. Just some used games and a few novelty items.

Positive experience: It was fine. Nothing to brag about.

Fantastic experience: Awesome place and Cheap!

Positive experience: Understocked and understaffed.

Positive experience: helped me

Negative experience: How any game stop is still in business amazes me.

Fantastic experience: This store is awesome. Nicole, Madison and Michael always have a smile on their face. I consider them family since I'm always stopping by 2 to 4 times a day. I know it sounds creepy but I do work in the mall and you never know when they get in all the amazing action Figures I need or want. Along with the chase funko pops. I really appreciate them all. Here's to happy hunting.

Positive experience: My son went to sell his Nintendo Lite. Girl working in store was very nice , and we agreed on $99 for trade-in value. My son purchased a Nintendo Switch in exchange. While we we talking an employee (Guy) came and changed trade-in value to $90, without any communication, when no one was watching. I walked out the store and realized what he has done. Went back in to see how/why he did that? He said I communicated the price change with you... which none of my 5 family members heard. He was lying, as he is quite loud. I asked to take my console back, as my 11 year old son was mentally prepared for $99 trade-in. Store employee (guy) working there refused to return it. He said you have already signed the paperwork, and I can't return your Nintendo lite. Mind you, you don't see the paperwork till signatures are completed on the electronic sign-pad. Update : Changing review from 1 star to 3 star because district manager called me and offered to sell me Nintendo switch back for $90. Very impressed with how responsive District Manager was! I went back to store, paid $90 to purchase it back.

Fantastic experience: As a pro member I get to enjoy my games and apparel at reduced pricing. This makes getting new games and apparel more resonalable. Being able to use my saved points towards these items makes it worth having my pro membership every year.

Fantastic experience: Para mi y mis hijos el mejor lugar para conseguir juegos y consolas de juego, las figuras de colección también nos han salido muy buenas.

Fantastic experience: Great game store with lots to offer and friendly staff.

Fantastic experience: has everything you need

Fantastic experience: Wonderful, amazing and attentive worker Connor helped me and my girlfriend pick out a shirt for her brother.

Fantastic experience: This store is a gem, no, a diamond.

Positive experience: Didn't have my games

Positive experience: It's game stop.

Negative experience: I went in there to look at purchasing a new release. There was no new release section!!?.what game store doesn't have a new release section!!?. I would've asked the rep for help but they we're busy checking people out.

Positive experience: Good shop for XBOX and Nintendo Switch games...

Fantastic experience: Very friendly staff.

Negative experience: Went to this location was the only 1 there didn't even get acknowledged by the employee

Fantastic experience:

Negative experience: Great customer service...they take time to suggest items, explaining others (usually to parents doing their Christmas shopping, so their kids are not with them to serve as advisors) Although, they seemed understaffed for the Holiday Season, especially since it was the last week before Christmas.

Positive experience: Gamestop tge gentleman working very pleasant

Fantastic experience: The store was great! The people there were super nice and helpful. The store wasn't super crowded ethier, they had social distancing in place so no one was packed together. I go to this store all the time, would totally recommend for anyone super into gaming.

Fantastic experience: Excelente servicio

Fantastic experience: Clean store, organized, friendly and helpful staff.

Fantastic experience: Looking around

Fantastic experience: This is second home

Fantastic experience: Has a lot of things that Everytime I go there, it's always something I haven't seen, yet.

Fantastic experience: ok so I ordered funko pops from this location and I hut around for them quit alot and this is one of the main places I go to and one they couldn't find one I ordered and they spent 20 min trying to look for it and the fact that they did that ment so much to me because some retail places won't even try and the employees who worked their literally stopped what they were doing and focused on honing the funko pop and that is what I call customer service the best people around by far, thank you so much you guys are the best

Fantastic experience: I bought video games here

Positive experience: Decent store for consoles, games etc.

Positive experience: Nice they have moved things around and not as crowded this time.

Fantastic experience: Awesome customer service

Positive experience: If you need something for youre games, or collectibles, here s the place

Fantastic experience: Originally my experience in here was ok, I asked for help and an employee was helping someone else but aknowledged me. This employee asked another associate behind the counter for help as he was helping an elderly couple. I saw the employe behind the counter look at me and then piddle around for a while. I stood in the same spot waiting for help for about a half hour. I left when the employee behind the counter proceeded to go to the floor and help another customer. I came back a while later when my fiance got off of work after I told him about what had happened. The original person (Chris) I asked for help was free by this time and has went above and beyond to help get me the game I was looking for. He looked up and called several stores to locate what game I was looking for. Without Chris I would not have given this location five stars.

Positive experience: Great place for games. I would give them 5* but they have a bad habit of giving you two bucks for your game and turning around and selling it for twenty. that is a huge mark up. though they have a great selection of used games at cheaper then what you would by them at retail for. and dont get me started on how the game companies loose out on all that money though. you ever wonder if not for places like gamestop buying and selling used games, then the manufacturers might bring in more money and then sell the new games for cheaper? hmm.. but still a great place for games.

Positive experience: Needs to have more of a selection in used products

Fantastic experience: El lugar favorito de mis niños

Fantastic experience: Friendly cashier who was very helpful. Has all physical games I've looked for so far. Even some great deals on used consoles/handhelds. 10/10 would recommend.

Fantastic experience: Great store

Fantastic experience: Nice place to get pre-owned games for xbox

Fantastic experience: wide selection

Fantastic experience: really beautiful and beautiful state of the art

Fantastic experience: Best place for game shopping!

Fantastic experience: Great prices and staff

Positive experience: Expensive for games. Pay you almost nothing for trade ins.

Fantastic experience: Excellent games.

Fantastic experience: Love it!!

Positive experience: Ok. Son had a bad experience buying xbox live card here

Positive experience: Limited selection, but still offers more selections at this one than their other locations. One employee was very nice and helpful, the other was the exact opposite.

Positive experience: Nothing special. Similar to their other locations.

Positive experience: GameStop is a great place to buy new and used video games for PS4 and Xbox.

Positive experience: Store is cramped and I think you can get better deals online.

Positive experience: This store is always jammed pack with random think geek stuff and it makes it difficult to walk threw this store especially when it's a mall store that attracts alot of people.

Negative experience: It’s terrible the game I bought doesn’t work. But the staff is nice.

Negative experience: Rude staff

Positive experience: Great customer service

Negative experience: Preordered the new keys go eevee deluxe bundle late October for my daughter for Christmas then had to go out of town. Went in today (December 4th) and was told they didn't get enough in and weren't sure if they would get them in time for Christmas. How could you not have enough product for people who preordered?!? They offered the standard edition but obviously I'd lose out of the perks of both the preorder and the deluxe features. Im beyond mad. Seriously hoping it features in before Christmas or im gonna go off!!

Positive experience: Thanks for the help guys

Negative experience: I had a few games placed on hold during black friday sales. Got confirmation email that it was available for pickup. Went in after an hour drive, 30 minutes of parking, and another 30 minutes waiting in line, got to the register and they told me they cannot find the games. Disorganized and dishonest is not good business practices.

Negative experience: Scam Artists. I was told by a long blonde haired gentleman named KENNETH that if I bought new Call of Duty Black Ops 4 figures that I would get exclusive in game skins specifically for the new BLACKOUT mode. I thought about it a lot and believed him because he insisted they weren’t supposed to tell customers about it, so I gave in. I bought two of them which were $20 each. He pleaded and explained why it was such a good purchase. Tonight I entered the codes and turns out it’s only a calling card for online play. That’s it. In fact you can only use one code for it to work at all. I got played and turns out these guys will do anything to get a sale. Not worth it. Go to the GameStop off of 121 and Ohio they are much better and don’t scam.

Fantastic experience: Best gaming place to buy, sell or trade.

Fantastic experience: Great prices on gently used games

Positive experience: Not the best looking Gamestop I've seen, the place can also get more crowded then it needs to be in a small time as well. Collectiables aren't as far as in between comparing local gamestops from where I live. If you have no other options, then go ahead otherwise, its middle of the road

Positive experience: Service was alright

Positive experience: Everyone seemed bored. No energy

Fantastic experience: Amazing, interactive staff that are so kind. I came into the store looking for something and they immediately asked if I needed any help, and directed me to the item that I was searching for. The store isn’t very big, but for a mall it’s impressive and pretty big. I recommend shopping here :)

Fantastic experience: Cool

Positive experience: It's okay

Negative experience: I bought a preowned game console for my nephew. Due to some unforeseen situations, I couldn't visit him to give it, so came to gamestop to return the console. I did not even open the box they gave me. Since I came one day late of the return policy, they refused to refund me. I understand they have a policy, but its just one day delay! I usually support brick and mortar shops mainly for human interaction and jobs, but next time I won't come to gamestop. I wouldn't hesitate to buy consoles online where there is better consumer support and empathy.

Positive experience: Great staff, good service. Was out for the release for injustice, had a raffle for a few shirts, I got one but one kid didn't get one Couldnt let him go home disappointed, so I gave him my shirt, he was happy as a kid can be.

Positive experience: The store and staff are just okay. The used merchandise looks a bit dirty. I suppose it's good to trade your old consoles.

Negative experience: Terrible service. The worker named Alex was VERY disrespectful and did not help at all for something as simple as a code. Unsatisfactory service and would not come again.

Negative experience: Horrible service. I am 17 years old, and an employee refused to sell me an M rated game because she believed I was buying it for a friend. Even after I assured her the game was for me, she refused to sell me the game.

Positive experience: Helpful staff, just wish they either paid a little more for used games or charged a little less for them.

Positive experience: hate the flow of this store. Always a long wait to check out as well.