GameStop

Fantastic experience: Mike R. has been great. He’s been phenomenal. I’ve been coming to this place for almost 6 years. Highly recommended.

Negative experience: If you want a reminder of why physical retail is struggling, look no further. It took two days of calling just to get someone to pick up the phone for a simple question about the current PS5 trade-in promo. I was ready to walk in and sign up for a Pro Membership specifically to take advantage of the $420.69 ps5 trade-in offer, but the employee essentially pushed me away. Not only was he confused about the requirements/promo as a whole, but he literally told me "not to worry about it" and suggested I shouldn't bother with the trade-in at all as the ps5 just went up in price. When a store employee works this hard to convince a customer NOT to come in, you should probably listen to them.

Negative experience: I came in because they had the switch 2 in stock online, and they did have it! I was happy and bought it, but the customer Service is terrible. He kept asking me if I wanted to buy anything extra, I politely declined, I don't need any accessories or physical copies of a game right now. I also like to buy them on Nintendo store. He says to my face "Okay then I don't know what your gonna play then". I understand wanting to upsell products as it looks better on the associate and company, but the comment and overall rude interaction was just unnecessary. I couldn't wait to get my switch and get out... He also didnt offer to put my switch 2 in a bag, he just put the box down on the counter and walked away.

Negative experience: The staff is always so unenthusiastic, always give me attitude, and never make me feel welcomed, up until it comes to upselling a membership, warranty, etc. lol

Negative experience: Placed an order at 10am for pickup for one game. Came in at 4pm and they ask me if I revived the email saying my order was ready. Told them no, but i had been 6 hours. The said to me “it’s not ready then” with serious attitude. 6 hours to fulfill a 1 item order is insane. The game didn’t even end up being in stock. Waste of my time and the workers need to learn how to do their jobs. I worked at a retailer for 4 years doing BOPIS. We had to complete all orders in under 2 hours. There’s literally no excuse.

Negative experience: Placed an order for pickup, went to pick it up and was told that the game was not in stock and the order was cancelled, but I never got a cancellation email or message.

Fantastic experience: Amazing staff

Fantastic experience: Came in to see about trading in my VR headset. Mike went above and beyond with customer service and making sure I was satisfied with my purchase. Kept me under the amount I wanted to spend on the upgrade to PSVR2 and taught me things I wasn’t aware of ! Will be going back to mike every time

Negative experience: Never open at the time they have posted. Have to wait every time

Negative experience: These guys dont let any customer in even if its really urgent are needed closing before 30 mins

Negative experience: Redirected to multiple locations upon asking for a singular game, multiple hours driven with no game given

Negative experience: Never answer the phone and so slow. Don’t know how to manage having more than one person in the store at a time

Negative experience: The stuff are extremely slow and they do not care about anyone’s time. There is usually just one person slowly doing her/his job as if we have infinite time in the world. As someone who worked at GameStop for over 4 years, this is very sad to see. I used to run 2 transactions at the same time to get people in/out quick.

Negative experience: Used to love GameStop. But this is insane, they are selling trading cards higher than even scalpers are selling it for. Whoever is in charge of pricing is the reason I will never shop at any GameStop again

Positive experience: Great service

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ Outstanding service on Black Friday I want to recognize Mike, the manager at the Shops at Grayhawk in Frisco, TX, for providing absolutely exceptional service on Black Friday. Even with the huge crowds and constant rush, Mike stayed calm, organized, and incredibly attentive. He was not only helping customers on the floor but also coordinating staffing across multiple stores, making sure every area ran smoothly. You could see his leadership in every part of the store. No matter how busy he was, he still took the time to answer questions, offer help, and make each customer feel taken care of. His professionalism and positive attitude made a noticeable difference during one of the busiest shopping days of the year. It’s rare to see someone handle that level of pressure with such grace, dedication, and genuine customer care. Mike truly sets the bar for what great service looks like. Thank you, Mike, for making a chaotic day feel smooth and well-managed. Your hard work did not go unnoticed.

Negative experience: Pokemon restock purchase limit per customer is too high. Waited an hour for no reason while people before me got 2 ETBs, bundles, and tons of packs... On top of all that prices went up over MSRP so GameStop is basically operating like a scarier scalper!

Negative experience: I can't stand a business that can't open up on time with their store hours.... if you dont care why should I?

Fantastic experience: Great service so kind so many good things to buy and see

Negative experience: Kinda sad that they refused to sell a console that was behind the glass. Asked about a Xbox one for my son, the gentleman that was helping us was hesitant to open the box to see what color the controller was. The other guy decided to check it for us and saw it was the standard white controller. The one in the glass had gold buttons and looked cooler. My son wanted the gold button variant and they refused to sell the console. Little unsettling to tell a 5 year old boy you can’t have a particular item that is on display due to the staff not wanting to go thru the extra steps to package up the console. I wonder why gamestops are closing down. ¯\_(ツ)_/¯

Fantastic experience: You need a game? These are the people! Always willimg to gelp and get that next game going. Go see them!!

Fantastic experience: This GameStop did an awesome job with the switch 2 launch, communication to customers, pre-orders, line for those who didn't pre-order and the whole event. It looks like they have a great stock of video and some cars/board game items as well including mtg, Pokemon, etc.. will definitely be back.

Negative experience: Would give this place negative stars if possible. I took my son there today. He bought a Roblox card which we took home only to find the code unreadable. Went back to the store about 15 mins after we left, they agreed it was unreadable but refused to do anything about it. Terrible customer service from Erica who apparently called her manager Mike who also refused to do anything. I'll try and avoid GameStop in the future and definitely this one.

Negative experience: So damn slow!! Good lort I just need to buy a controller

Fantastic experience: Stopped by to get an Xbox Game Pass for my husband—fantastic customer service! The staff was friendly, and the service was quick and efficient. Highly recommend!

Fantastic experience: Buena ubicación

Fantastic experience: High quality, very clean and always happy to help

Fantastic experience: Good stuff helpfully

Fantastic experience: Customer service was good they had the games I wanted new and used a simple in and out

Negative experience: The worse GameStop in Texas. They trade in machine they use to test systems DOES NOT work. They have a guy & short girl back there working they are THE WORSE employees I’ve ever dealt with. Both have 0 common sense. Come in at 8:58 to buy a ps5 after I just spoke on the phone with them. Get there and the guy watches me from window @8:58 a turn open signed to close after i literally just called. I will keep Complaining until something is done with these two. This is unacceptable wasted my time an my gas. I will be calling corporate

Negative experience: Sold us a “used product” we replaced it twice because they claimed it was working the ps4 does not work , it turns on and off, and the controller never connects. DO NOT BUY USED PRODUCTS at this location.

Fantastic experience: Great place for accessories games remote controls always a positive environment even if something broke and you return it.

Fantastic experience: The staff here is super-duper helpful. Thanks guys!

Negative experience: Bad customer service tried to return a game but they did not let us

Positive experience: Good selection of games and gaming peripherals.

Negative experience: I've been shopping at gamestop for literal decades. Never before have I been told "no" when asking to visually verify that I was purchasing the correct item. Until today. Stock can be wrong. Things get misplaced. I'm not asking you to hand it to me. Just hold it up so I can do a quick verification, especially when there are multiple variants of the item. Or at the very least, go look yourself. You have to pay first. For safety reasons. Trust me, it's back there. I shop in person so I know what I'm buying. Guess they want me to shop online same outcome, less gas.

Negative experience: Please avoid this location!! This was the worst game stop experience ever. Erica has zero customer service skills. Always understaffed and difficult to get any help from the staff.

Fantastic experience: Informative staff. Quick service. No frills, just good quality game selection.

Negative experience: Worst location ever! Only one employee working a d she had no sense of urgency. 45 min in line for 4 people is horrible.

Fantastic experience: Always a treat going into GameStop. They hire folks that know their stuff!

Fantastic experience: Came in to the store to buy some games for my kids since they are sick and going to be staying home for a while. I went ahead and grabbed some brand new games and went to check out and the store clerk Erika told me that they had those same games for sale as “pre-owned” for cheaper. She went out of her way to save me some money and I really appreciated the customer service she provided. Thank you

Fantastic experience: Mike is awesome and helped me out tremendously. He was very knowledgeable, friendly, and really showed he cared. I had many questions for him and he took his time to help me out. I really enjoy going to this store because of all of the options available and the kind staff. I had several trade-ins and Mike went out of his way to assist. I will definitely continue to go back to this store and highly recommend it.

Fantastic experience: Real friendly and helpful store, was helped by Adam with my pre order. Fantastic service

Negative experience: I felt sorry for the cashier. He appeared to be only one working in store and a couple was through with their transaction but continued chit chatting while customers lined up to pay. It is not bad customer service to ask them to step aside, let them get customers checked out and then they could continue the conversation. Staff needs better training and really there should be more than one person in store to assist.

Negative experience: Completely ignored by the cashier. leaned against the counter facing the lobby on her phone my entire visit, even when I went up to her she wouldn’t break away from her phone. So tired of supporting a company that consistently treats me like garbage.

Negative experience: I have been calling and they never answer the phone

Fantastic experience: Good place shop

Fantastic experience: great selection of games and controllers, always spotless and the staff are always so friendly and welcoming :) very satisfied

Positive experience: Gamestop sells games, video games, kinda pricey in my opinion but sometimes they have sales, another down is the membership plan, I mean it's good/bad, my last month I decided not renew my membership but apparently you can't use the last month coupon, unless you renew the membership, that's a bummer, but you can save 5 dollars monthly, it's up to you.

Negative experience: They never answer their phone. Tried calling to see if they had the game we are looking for in stock before making a 30 min drive to the store.

Fantastic experience: Staff is always kind and helpful.

Fantastic experience: Went in with my wife tonight looking for a Nintendo switch game. Ryan met us with a smile - super personable and gave some great suggestions. His customer service was on point and he did a great job helping us out.

Fantastic experience: Great customer service !

Fantastic experience: Great location - staff is friendly and always helpful.

Fantastic experience: Used Nintendo Switch Game

Fantastic experience: Went here to buy a nintendo switch. Kat was incredibly helpful and patient in a store full of customers. Can't wait to go get some more games!

Negative experience: Does this place ever answer their phone? I’ve been calling for 3 day’s because of a preorder that should have been there 5 day’s ago.

Negative experience: I had ordered a Nintendo GameCube adapter online on May 7 hoping it would be a 1st Party Adapter (as this listing was the Nintendo-branded Wii U one). On May 11, I ended up getting a 3rd Party knockoff adapter rather than the one that was listed. Even worse, I went to this store to return it, and they did not give me a full refund that included shipping, which is just great, as I lost $5, despite the inconvenience that GAMESTOP IS RESPONSIBLE FOR. Just another example of the GameStop scamming scheme right in front of my eyes. I would definitely steer clear of buying ANY GameStop product online, as it's a gamble for what you'd be getting, thanks to GameStop's poor, anti-consumer business practices. I feel sincerely bad for those who bought this but did not know or care to notice that they had been SCAMMED through and through. Utter shame for a corporation of this size to fail their customers time and time again.

Negative experience: I went there a little after 4pm yesterday to pick up an online order and they were closed. No one answered the phone, are they still in business? ‍♀️

Negative experience: Way to high slim pickings

Fantastic experience: Fav place to go, now leave me alone.

Positive experience: Regular GameStop. Lady/ girl inside didn't seem too interested to help everyone in the store (i.e. younger kid). None of the previously owned games for Nintendo ds, but they are listed online.

Negative experience: These nerds never answer the phone

Fantastic experience: Me encanta, tiene casi todo lo que necesitas para juegos, y regalos para los muchachos. Muchas gracias

Fantastic experience: Good deals and friendly

Fantastic experience: This GameStop rocks. Super friendly people (at least the 2 girls who worked there during my visit today). Super helpful with my headset return, no complaints!!!

Fantastic experience: Good store

Positive experience: No old school games available for the Gameboy. Average stuff available like hot topic, but not as much.

Fantastic experience: I really like this GameStop because they're always so willing to help and find games at other locations if they don't have them here. Plus they're super knowledgeable.

Fantastic experience: Falta mucho

Positive experience: Good prices and customer service

Fantastic experience: The guys working in the store are friendly and helpful.

Fantastic experience: Games!!!!

Fantastic experience: Hey I have a question do you guys have merry mint axe codes or if anyone knows

Fantastic experience: Great service! Very nice people!

Fantastic experience: Favorite Store in The World

Fantastic experience: This is the nest gamestop ever. The staff remember you and will make suggestions based off of the games you get.

Positive experience: Not a great selection

Fantastic experience: Guy was super friendly and knowledgable. Patient to explain all the gaming details to me and my son. He helped us find exactly what we needed. And also gave tips. Store was clean and well stocked.

Fantastic experience: Love this store...

Positive experience: Exelente lugar para comprar video juegos

Fantastic experience: I've never had a problem with this location, or others really.

Fantastic experience: Friendly staff

Positive experience: Well organized and a friendly staff.

Fantastic experience: Very nice guys working here

Fantastic experience: Love all the game choices

Fantastic experience: Nice staff

Fantastic experience: Seemed cool to me.

Positive experience: Great plave to get physical copy games and other products for nerdom.

Fantastic experience: Home store. Nice guys

Fantastic experience: Friendly staff and clean, well-stocked location

Positive experience: Some of games are cheap, some of games are way high price.

Positive experience: Very knowledgeable, didn't rush the experience.

Fantastic experience: Exchanged Call of Duty 4 for Red Dead Redemption 2 because Battlefield 5 is a better first person shooter game.

Negative experience: Do yourself a big favor and order your stuff online, pay for it, and just pick it up. The store is a nightmare. It is small, crowded, SLOWWWW! The only redeeming fact is that I got my kids some cheap (used) xbox 360 games. But I'm never going shopping there again. But the selection for their age group (6-8 yrs old) was pretty poor. We managed to get 4, but that pretty much exhausted their supply.

Positive experience: Walked in for a gift card for my nephews and walked out with a really cool deadpool beanie! Staff could have been more efficient and less self absorbed. But that doesn't stop you from looking at their wonderful selection of video games.

Fantastic experience: The guys who work here were very helpful!

Fantastic experience: Very friendly and knowledgeable staff, for someone who is a parent and has been out of the gaming world for a while now they are extremely helpful when making a purchase. I also firmly believe that GameStop employees in general take better care of gaming equipment when handling it because they really have a passion for games. I will always shop with GameStop for my needs especially this one.

Positive experience: My son loves GameStop. He likes that it's a small shop just for him. They have some good deals on their used games, regular sales and clearances. We also like their warranty program. All of the locations are pretty much the same. Customer service is usually average. Items are pretty well organized on the shelves. If they don't have something in stock, they can check the other stores and let you know where it is... I don't remember if they pricematch though with other places? I don't believe so.

Negative experience: Hate this place