GameStop

Negative experience: I'm going to keep it simple, GameStop is too big of a franchise for them to require an ID as part of their return policy. For one I was not informed that I would need one if I wanted to make a return and 2nd for you guys to have a lot of child customers this policy is unfair to us. It would be nice to get some type of compensation for the trouble after all, I a 15 yr old had to stand outside in the rain until somebody old enough was nice enough to help me out and make the return for me.

Negative experience: Did not have anything stock barley any headsets this GameStop bunz ✌

Negative experience: I came into the store well within closing time and was told that because he was working on some else’s transaction for 20 minutes they wouldn’t be able to check me out. Terrible customer service.

Fantastic experience: Great people and awesome service

Fantastic experience: I love Ross game stop

Positive experience: I bought a Nintendo switch from this place. I had it shipped for Christmas. The Nintendo switch controller doesn't even work. Like what is this. I will call this morning to see what happens. My review may change for the good or the bad but right now if I could zero stars I would. Update: I was able to go to a another store where I am located and they were able to exchange out the controller that wasn't working. I changed from 1 star to 3 because the young man on the phone was nice and correct about being able to take it to another store in my state. Also everything seems to be working fine.

Fantastic experience: They had the game I was looking for

Fantastic experience: Tristan was very friendly and helpful. Found the game I wanted and gave great service. Thanks!

Fantastic experience: Small footprint, but has a lot of awesome stuff you would expect from Gamestop. Staff are really cool too, especially Darren, who helped me out big time when I wasn't even expecting it. Didn't like this store before (I didn't respect management at this store), but I think they turned it around in a positive way. Will look forward to shopping here again when I pass by.

Negative experience: Been trying to call for over 2hrs and haven't talked to anybody in the store. Are they really busy or just don't want to do their job?

Negative experience: This is a poorly stocked, below average GameStop anyways, but it’s super frustrating that this location closed randomly for an hour with nothing more than this sign in the window…

Fantastic experience: Wow! We needed an Eclipse Plush for a school presentation at very short notice. A HUGE amount of gratitude to this Game Stop! The plush arrived at the promised delivery date! We are so grateful for your assistance!

Positive experience: Great

Negative experience: Don’t even try to come to this location for Pokemon cards, the employees back door the product so no one can even get any. They also never answer their phone and they take 3 hour breaks in the middle of the day at random, locking the store. So business hours are definitely not accurate.

Negative experience: Didn't understand why I couldn't return my headset for a wireless headset which I had bought that night I made a mistake and picked up the one that wasn't wireless but I brought it back that morning and I wasn't allowed to trade it back in or get store credit but I turned around and bought a $300 headset which was wireless and I thought least they would tell me that they would give me store credit on the $60 headset that I had just bought that night I have been a customer for over 20 some years and I want to continue to believe in GameStop the policy should be changed in a little more lenient if it haven't been 24 hours

Fantastic experience: Good

Negative experience: I don’t know if it was this location or the next closest but same day delivery bullshit. It was sent to Walmart! Then GameStop did not provide the full address for delivery. Was deemed undeliverable I called corporate because it said delivered today. It was in fact not once I called corporate. I called the closest two locations from what corporate said after almost two hours calling nonstop they DO NOT pick up the phone. For a 500 purchase you expect service but none was had NO WORRIES order canceled and I’ll just get my game system from elsewhere. Same day delivery and it’s four days later. I’m shocked gamestop is still in business even the people I talked to even said delivery drivers will fake a drop off because they get paid anyways. NEVER ORDER FROM HERE EVER not even their corporate office has faith in them.

Negative experience: Employee decided to take over an hour off in the middle of the day (3:30 PM) and about 10 people are standing outside the store 90 minutes later. I’m just tryin to rip some NCAA

Fantastic experience: The cashier was chill and helpful. It’s the closest location to me and I haven’t had any issues at all. It’s a great store.

Fantastic experience: Good place to shop

Negative experience: Return policies are not customer friendly. Even after buying a bunch of stuff from them.

Negative experience: I bought games and gift cards. The only bad thing is that the guy who works there is arrogant and doesn't help you much with the questions.

Fantastic experience: Staff has always been very friendly and helpful. Even helped me with an extensive problem regarding a PS4 I was trying to sell!

Negative experience: Employees gone way past the 1 hour mark

Negative experience: Nobody is here....

Negative experience: Avoid Game Stop and especially this location at all cost. The employees will lie and will add charges to your purchase and not tell you and refuse to give you a refund when called out on it. Giselle is the main employee that does this. Never trust her to handle your transaction. She will lie. Hugo was trustworthy and gave me a refund but I wont ever be returning to Game Stop again.

Negative experience: Will not answer the phone been calling for 3 days need to cancel a order and can only do it over the phone

Negative experience: Nobody picks up the phone :( Ive been calling for a week

Fantastic experience: Awesome experience. Very friendly and knowledgeable customer care representative at the counter. My family will be back at this location to make purchases.

Negative experience: New Management instructs associates to lie to customers about promotions and tells them to add things to transactions without the customers knowledge and consent. Then wants them to lie if the customer points it out. Gamestop really is failing. Stay away from this one, and any managed by Luis Rodriguez, and all honestly.

Negative experience: Small store. Had to wait for person to re-open after their dinner break. Staff not very helpful.

Fantastic experience: Great service they will let you know what others stores near you have the items you need in case they don't have it.

Negative experience: The kid wearing all black with his nose ring was very disrespectful. Didn’t greet me had an attitude. I get it. It’s a holiday and you don’t want to work but you’re getting paid to be do it. Complete horrible encounter. 1 star for sure

Fantastic experience: Friendly and knowledgeable staff

Fantastic experience: They some cool people it's convince to me get in and out

Negative experience: Es un una basura de lugar trabajadores inrrespetables decía en el cartel que estaban de descanzo hasta las 3y 45 y son las 4 y 38 y aún nada que an abierto siempre es algo en este lugar

Negative experience: Came to this location at 3:55 and was confused at the sign. I was not going to take a picture and post it but this is unacceptable. I do believe people are entitled to their break periods, but I do not condone the cheating of time.

Fantastic experience: Damien and Xavier are super professional, top 3 GameStop I’ve been to, only second to LA and San Diego.

Fantastic experience: Chris was very helpful at this location (hurst Texas). His customer service was superb. My son had purchased an item that was defective and he went above and beyond what he was required to do. Thank you Chris in making my son’s birthday great!

Negative experience: Meat too dry, way to salty as well

Negative experience: I walked in and greeted the guy working. Crickets. After looking around the store for what I wanted (I’m not a gamer and was looking for a birthday gift) I then approached the counter to ask for help. The flustered facial expression and monotone one word answers from asking assistance at their store was almost comical. Experiences like this keep people home and buying online. In addition to the staff members attitude I later found out that their recommendation was wrong. If I didn’t need this gift asap I’d have left and bought the game elsewhere. Two stars simply because they had what I needed.

Fantastic experience: Still a good game store but they need to go back to just games

Negative experience: This is nothing to do with the people that work here, they genuinely tried to help me. I walked in for a PS5 and GameStop will not sell me one without adding on accessories or a pro membership. I was ready to spend over $500 and GameStop won’t take it without trying to gouge me on more. Shop somewhere else.

Fantastic experience: I drove from Plano to this location. It was well worth the time and gas. Thank you Jose for putting my item on hold with out even asking. Very nice GameStop.

Fantastic experience: Love this store told me the truth about the switch

Negative experience: Rip off. The only reason they get two stars is because they had a power strip I needed.

Fantastic experience: I find some stuff i need for my game and fast cashiers.

Fantastic experience: Had a wonderful spontaneous time of finding adorable Pokémon plushies and had to catch them all! The employee with purple hair was super helpful! I got some lovely special edition silver Pokémon!!

Fantastic experience: By far one of my many favorite Gamestop locations! The employees are always friendly and willing to help you with what you are searching for. If item is not in stock, they offer online delivery order or to help check to see which location has item in stock. Always cheerful to purchase items here. Definitely Recommend! Con mucho, una de mis muchas ubicaciones favoritas de Gamestop! Los empleados siempre son amables y están dispuestos a ayudarte con lo que estás buscando. Si el artículo no está en stock, ofrecen un pedido de entrega en línea o para ayudar a verificar qué ubicación tiene el artículo en stock. Siempre alegre para comprar artículos aquí. Definitivamente lo recomiendo!

Positive experience: Its a decent place it has everything I want but sometimes they don't have it which sucks because they say they have it but dont

Negative experience: Rude. They act like they don’t want you there. I will never go back to this location.

Fantastic experience: Very reliable with pre orders and employees always cool

Positive experience: One of the better GameStops I've been to. A decent selection of games and goods.

Fantastic experience: Great deals for games for kids and adults. Oh yeah they got cool t-shirts , mugs, coffee ☕ and more. Got go see

Fantastic experience: Good selection and friendly employees

Positive experience: Not to many games I was hoping to find but it's still good

Negative experience: Showed up at 11:30 am and the store was still closed. It was supposed to open at 11 am according to the website and sign on the door. Wasted time and gas to get here, and had to leave empty handed. Disappointed.

Fantastic experience: Great game stop the guy was very nice and answer my questions and the place was well look ill go there again

Fantastic experience: The staff here are super friendly and knowledgeable. Definitely a good place to go shopping

Positive experience: They are still wearing masks but since this is a small location, I guess I can see why. I had a trade-in that I bought at another store and got top dollar for store credit. I turned around and purchased a used game and paid only $9. before tax for it. With the $ I saved, I selected a snazzy shirt from their clearance rack. They even pitched in the hanger for free. Nice guys. Now I'm the best-dressed gamer in town and thrifty to boot. Hurray for Game Stop!

Fantastic experience: Found exactly what I was looking for!

Negative experience: The gentleman Raymond at the GameStop on Ross was very difficult to deal with. I went to sell an iPhone 12 Max pro because I had sold one last month at the GameStop on Buckner. The going price was $580 and that was fine for me. When we walked into the Ross location Ramon actually tried to give me $250 for the same exact iPhone because he claimed I needed a SIM card in it with the directions tell you to take out all SIM cards. So I told him that I would go retrieve the SIM card and come back and I asked what were the price be then he said it would be closer to the 580 as listed. After going all the way back home and coming back to the store and him checking the phone for 30 minutes giving us a price of 540 getting the license, he FINALLY finds a Nick ON SIDE big as a ballpoint pen tip on the side of the new iPhone. He then proceeds to tell us that he cannot give it to us for the price as mentioned and it was considered damaged and he would have to knock it down to $250 which was b*******. I feel as if he inconvenienced us, patronized us and wasted valuable time .Before we went all the way back to our homes to retrieve the SIM card and then back again and then wait 30 minutes until he struggled to find something wrong with the phone so that he could uy it for a reasonable. I would not recommend this GameStop. they are ful of games they wasted our time they were not apologetic and I believe they were a little bit prejudice against women and African Americans.

Fantastic experience: Love it

Fantastic experience: Great service lots of deals

Fantastic experience: Great customer service

Fantastic experience: Itsa real good

Fantastic experience: Great experience, even made a reservation on a future game.

Fantastic experience: They had all the games i wanted

Fantastic experience: Always a helpful staff at this location

Fantastic experience: Jose was very nice and helping. More than willing to look up things for me! He was great. The store was very limited on inventory on collectibles especially the Funko Pops.

Positive experience: Pretty straightforward visit. I look for cheap stuff in the clearance section, then shortly thereafter I proceed to walk out empty handed.

Fantastic experience: Called to cancel an order that had been processed to this location, the employee I spoke to over the phone was super helpful.

Fantastic experience: When entering GameStop it was very organize and the person that was there working there was very nice and helpful as well

Fantastic experience: People are giving really good reviews for this store I haven't been there yet,I collect star wars black series action figures and online I see this store as the only one who has some characters such as Ezra Bridger and I was wondering if someone would leave a review and tell me if they do have Ezra Bridger would really appreciate it

Fantastic experience: Been going to this gamestop for years and they always have treated me right

Positive experience: gave me a fake xbox 1 controller

Negative experience: 2 expensive

Fantastic experience: The staff has always been very friendly and willing to help whenever I’ve been there. My only real problem is with the store location itself. The congestion from people trying to park and maneuver around each other will have you paying full attention to what’s going around you. Overall, it’s a very busy area so you’ll definitely feel the sense of urgency to get in and out to avoid any potential problems.

Fantastic experience: Muy amable su atención!!!

Fantastic experience: They're great

Fantastic experience: Great knowledgeable and friendly staff

Fantastic experience: Exelente intensión al cliente

Fantastic experience: Love it

Negative experience: Asked front desk guy for a handheld grip for my switch and he points one out. I get it, but realize it's for the Switch Lite. Of course when I go the very same day to return it has to be for store credit. Yall are ridiculous for that

Fantastic experience: Good

Fantastic experience: Great Service. Really nice clientele.

Fantastic experience: My personal favorite game stop. It's quiet, staff doesn't bug you. Good selection. It's gamestop.

Fantastic experience: Excellent customer service, they really made my son's birthday fun. Thanks Jose and Daniel.

Fantastic experience: Excelente lugar de juegos

Positive experience: Meh!

Fantastic experience: Had a great sale of stuffed toys and I got a few for a birthday party.

Fantastic experience: Even though it was busy the ONE employee was very attentive and knowledgeable...also very personable (I was buying a new system and had questions). I wish I got his name, he was great and made the whole experience very pleasant.

Fantastic experience: I like it but i f*cling hate that they close at 6 today

Fantastic experience: They had the charging cord we needed

Positive experience: הכל טוב... חוץ מהמחירים...

Fantastic experience: Nice

Fantastic experience: One of the most organized Gamestop stores that I have been to in a long time! All the games and merch were well stacked. Everything was in clear sight and the cashier that attended me, Jose, was extremely helpful when I was looking for a watch for my younger brother! Would totally comeback here again!

Positive experience: They cheat you out of your money

Fantastic experience: This Gamestop always has a friendly staff. Very knowledgeable in all games. Store is easy to navigate and plenty of parking.

Positive experience: The sales person wasn't adept to processing a sale, due to a internet outage.