GameStop

Negative experience: Store manager never here to help you and the employees dont knkw how to use the system for transactions dont come here if you trying to use your insurance to get a new controller none of the employees knows how to do it and their manager never answer or at the store

Positive experience: Nice , always something to see

Negative experience: TERRIBLE experience from an employee named Shay. She had a stank attitude the whole time talking to her. Constantly trying to talk about ways to get a game and she literally kept interrupting me while i'm talking and finding ways to get it since THEY DIDN'T HAVE IT IN STOCK. Was on the phone with another person and she butted in saying "BYE" as loud as possible so the other person could hear it. Why are you in the business of another person you do not know? Being rude at that? Very unprofessional employee.

Negative experience: This was the worst experience ever in a GameStop been a pro member for three years but today I’m canceling my subscription They should closed this location empty boxes merchandise mix with trash in the floors the employee was rude it looks like he don’t wanna be there I think it was his overweight I was there for the 4 for $20 this guy haven’t change the price stickers for months I didn’t care about it with wrong prices so I end up choosing my four games finally all the games that i come up with have deepest scratches on the date part of the disc so I told the guy hey can you check if you got better copy’s so he was like this are the only ones so I was like ok I’ll chose another 2 games Instead of those this guy asked for my Id to do a return I was like dude you literally see the trash you selling but I was ok cool then after 30 minutes yes 30 minutes of him fighting with a computer he told me it was $8 more after the $20 that I already paid because the other game cost 6 dollars and this one was $7 I .was like is the 4 for $20 games under $10. But I was already tired so I was like never mind. Just give me my money. Back I’ll be on my way

Fantastic experience: They very helpful and took my trade at fair price.

Negative experience: The worst experience ever at a gamestop. I'm past the greeting and could care less for any social interaction. But what blows my mind, is when you walk in and the salesperson is already rolling their eyes because someone walked through the door. What made matters worse, I find the game I was looking for and take the cover to the register. I ask the sales associate do you have this in stock and she replied, "I dunno". I'm thinking you work here, look it up. She finally realizes she has to do something and looks up the game. I'm ready to pay and leave already. She didn't ask if I was a "pro" member, she didn't look up my account for promotions or discount. She didn't even verify if my card was me. She just didn't care to be there, you, or me. Then again it's S. DALLAS. THE WORST IN CUSTOMER SERVICE. In all honesty, its better to close the store and use shipping. I totally regret wasting my time to drive 14 minutes for the game. It would had been better to order online. Never in my life will I recommend this store or go back to it. Online it is for me

Negative experience: There’s some backdoor selling/buying going on here. Second time this has happened.

Fantastic experience: Amazing service from Doe(Manager)she helped me with a faulty controller i bought. I had gone to 35&belt line first but guy only wanted to give me $15 credit. I was still under warranty. She definitely is a above and beyond employee. Also was helping numerous customers while I had my kids pick out some toys before I checked out.

Fantastic experience: Super cool

Negative experience: Employee claimed the manager of this location was backdooring pokemon cards. None available on release date. Close this place down and fire the employees.

Fantastic experience: Bien

Fantastic experience: Very informative employee name David at this location, took his time helping me locate a game for my son was patient & thorough...Very rare customer service. Thank you

Negative experience: Fix your hours today 6/19/24 your employee didn’t show up until 12 am and still had customers waiting for a long time waiting for him to get set up . We all seen the slouch coming out of his car and slowly make his way inside to take his time . Please do better or at least fix your house so people don’t get mad at you guys .

Fantastic experience: Was selling my beloved series x Xbox one. The staff was lovely and very helpful. Got a good trade in rate and was very happy with the service, convenience, quick payout, and recommendations from the staff. Thank you GameStop.

Negative experience: Got here 20 minutes after they were supposed to be open and it's still close? Get it together GameStop

Negative experience: We were just looking for a PS4 Remote and I told him can you check other stores and he said that none of the stores have them he didn't even check so I went to Game Exchange in Grand Prairie and they had an excellent service. I feel that GameStop should have more mature people that cares about customers.

Fantastic experience: The cashier was really nice

Positive experience: Great place

Fantastic experience: Very helpful for sending you to another location that has what you need

Fantastic experience: Helpful staff. Friendly.

Fantastic experience: Juan was absolutely amazing!! His customer service was top notch!:)

Negative experience: This has to be the worst GameStop in the usa there very rude and lie to customers and they also open late and close way before they time there supposed today is supposed to be midnight release for the new Spideman game and they’re telling me that they are going to be close it’s Ridiculous what’s the purpose of pre-ordering your game if you guys are going to be close for the midnight release

Fantastic experience: Great service

Fantastic experience: We were only there for about 10 minutes but customer service was excellent and store was very clean..

Negative experience: If the frog eyed nappy head n* trick didn't want to do her job she need to go home. Totally unprofessional. If you want to get treated horrible by someone that probably doesn't have a GED; then you would love it here.

Negative experience: Poor customer service at this location. 1 particular female. Too much attitude not enough customer service. Do better Game Stop

Negative experience: Almost 30 minutes I've been waiting for them to open. Sign says opens at 10am on Saturday, yet here I am waiting. No posting on why it's not open.

Negative experience: Went today, woman behind the front desk knows nothing about being nice to customers. Asked to see controllers, she rolled her eyes and pointed behind her. After I made my purchase I said thank you have a nice day, and did the same thing again and said nothing back. I’ve been coming here since it opened. Never met someone like her at this location. Last time I ever go for sure.

Fantastic experience: The nail tech who did my nails did a excellent job

Fantastic experience: Great customer service from Nathan L. He was professional and answered all my questions.

Fantastic experience: Friendly employees knowledgeable about games

Negative experience: Worst GameStop black guy with dreads should b fried and it's a fat girl at counter just sit there the whole time I was in there 45 mins waiting and I was the only customer

Fantastic experience: It was amazing!

Fantastic experience: Siempre que voy dan buen servicio

Negative experience: Terrible location, Ray the store manager was super rude.

Negative experience: I did not like the atmosphere of this store, the reps were eating and drinking so much I couldn’t get any straight answers to any of my questions.

Negative experience: My sis n law just came from there and the order was wrong, they was disrespectful. Customer service is the job they applied for and obviously they don't know what they are doing.

Fantastic experience: Dude at front was way cool was willing to help with everything...very cool bro...

Fantastic experience: Was really good and had fast service and helped us making better money choices.

Negative experience: I don't understand the point of yall having store hours when yall dont open on time, when we try to stop by during the day its closed, or even closed at the time it says on door. My husband and son just stopped by 30 min before closing today and they weren't even open.

Negative experience: Update the closing times. They close at 7 not 8. 1 star until this is changed online

Fantastic experience: Such nice staff! The gentleman that helped me today was so knowledgeable and helpful. Also they stay stocked on Pokémon cards! Would definitely recommend checking out their selections.

Positive experience: Didn't have no problem pre-ordering

Negative experience: They never have anything in store

Fantastic experience: Alright service!

Positive experience: Knowledgeable staff

Fantastic experience: Kevin is a great manager always polite and ready to help. They don't really hassle you with a lot of things, most of the time they take one no for an answer, and very rarely do they end up making my visit annoying.

Positive experience: They do alot of unfair low-ball tactics in there

Positive experience: They'll inform you on every thing you need to know

Positive experience: They are okay they are always out of PS4'$ And the PS5...☹️

Positive experience: Decent selection

Fantastic experience: Great place

Negative experience: Sold me a controller that doesnt work and tried to get fiesty on the phone when i called in about it dont waste your time and money

Positive experience: Great customer service

Negative experience: Bought a shirt from them and they didnt remove the ink tag. Also couldn't answer a simple question about what was included in a game, wouldn't recomend this store.

Fantastic experience: Awesome games in great reviews

Fantastic experience: Games games

Fantastic experience: Christian is a super cool associate, I appreciate his intelligence. Thanks for all your help and patients.

Fantastic experience: Good selection. Friendly service.

Fantastic experience: Great selection and super customer service, thank you Mr. Darius.

Fantastic experience: Good service

Fantastic experience: Good

Fantastic experience: Very knowledgeable attendant ,enjoyed my visit

Fantastic experience: Very clean store easy to shop and great customer service.

Negative experience: Horrible, the game I wanted wasn't even in stock

Fantastic experience: Love

Negative experience: It was really dirty

Fantastic experience: The cashier was cool and he helped us every step of the way

Positive experience: Video games are great but the cashier was really rude

Fantastic experience: Interesting. Nice astomphere. Very nice customer service.

Positive experience: Ok, needs to have more up to date games in stock.

Positive experience: I would not recommend trade ins unless it's a new game.

Fantastic experience: Love this place

Fantastic experience: Great game stop, Adriana and Alex are the best they are always so helpful.. this game stop would not be the same without them..

Positive experience: not bad

Fantastic experience: Really fast service

Fantastic experience: Love this place got games and people willing to help

Negative experience: They lie I called about a pop figure and they said yes is available on the phone and 5 minutes later when I show up they tell me none available. I wonder why they don't check if something is available before telling someone on the phone yes.

Positive experience: It's a gamestop, you can sell used games or buy new or used ones. Pretty much like every other GameStop.

Fantastic experience: Good preordering

Fantastic experience: Always have what I need in stock .

Fantastic experience: Perfect gaming store, has everything you need, and very professional personal

Fantastic experience: They helped us right away! They were awesome!

Fantastic experience: Awesome service and the people there Have good personality

Fantastic experience: Very helpful and knowledgeable staff. They took care of what I wanted not trying to push extra sells on me.

Fantastic experience: Manager was amazing

Negative experience: They need to stock up.. They're always calling other stores for customer needs..

Fantastic experience: Got a lot of great deals

Fantastic experience: I love this gamestop location best service and people

Fantastic experience: Nice customer service

Fantastic experience: they was very helpful

Positive experience: Clean and organize

Fantastic experience: Great Store!

Fantastic experience: I love gamestop wouldnt go anywhere else

Positive experience: Great Customer service

Fantastic experience: As always I found some good games and had trouble making up my mind which one to get, great experience overall

Fantastic experience: Jennifer & the manager were so polite, informative, patient when we bought our new console. They had input about every game & just made the experience so pleasant & easy! Thank you ladies!!

Fantastic experience: Good peoples

Fantastic experience: Friendly, informative, great selection

Positive experience: Tienen buena atención al cliente