GameStop

Negative experience: Every time I arrive it is closed. If you ever think of coming, I recommend that you think about it carefully or that you find out. Luckily I live close by, but even so, it is a waste to come and always find it closed during the hours that it is supposed to be open.

Negative experience: Always closed with a sign that says out for lunch 3-4:30 and I go before and after that time and is still closed

Negative experience: Store is closed all the time. staff is always busy and never good service

Negative experience: Cierra la tienda y se pone a fumar El horario de atención es hasta las 8 y son las 6:23 u ya cerro

Negative experience: Tried to go in but door was locked. Guy outside smoking finally said he was on break after we started complaining. Only 1 person working at 3pm on a Saturday and he said he was on a break for another 30 mins

Negative experience: DO NOT GO HERE. The staff is incompetent at best and apathetic at worst. I went to buy a PS5 and arrived at 12 PM to see they were closed. Their signs say open at 10 AM. I see an employee through the window, so I tried calling several times and he did not get the phone. An old Vietnam veteran knocked on the window and the employee informed him they would not open for another 30 minutes. Not wanting to drive elsewhere, I grabbed some coffee and returned. 45 minutes later they opened the doors. No apology for opening late, no acknowledgment that I walked in the store. I asked to buy a PS5 and the response was, “You know if you buy in-store it comes as a bundle, right?” I had to do a bundle with the GameStop membership for an extra $150. Not advertised online. I walked out. No wonder this place is going out of business.

Negative experience: Horrible location to shop at. I got to the door 10min before they closed and the worker in charge wouldn’t let me in. It was the second location that I visited in the same night that closed before the time online and on their door. Piss poor excuse of a franchise

Negative experience: This location is a joke! Please don’t waste your time coming here. Take your money to any other GameStop but this one. Shady Buisness not honoring warranty on devices ect.

Fantastic experience: Friendly staff and they helped with my trade in, no issue

Negative experience: 3pm on Saturday the doors are locked with the lights on. Nobody nowhere to be found.

Positive experience: Nice atmosphere. Clean, quiet, and the cashier was very informative when I asked questions

Negative experience: This location is supposed to be open until 9 on Saturday but was closed before 5. The gates were shut and the employees wouldn’t even answer the phone. Never coming to this location again.

Negative experience: They have horrible service.

Negative experience: This is ridiculous. I was trying to order online for this location and the store hours showed they open at 10:00am. The gamestop website nor the gamestop app allowed me to place a order online. So I call Corporate and they wasn't able to help me. I said maybe because they are close I can't place a pickup order. I waited to 10am and I still couldn't do it. I drove up there and the hours listed is 11am. Now I have to wait a hour to get two games that I saw were available in store at this location. I order it online and I try using Apple Pay. It went through. I assume that I can easily get my things once they open. I get to the door at 11:00 the door is locked. I pull the door and the guy finally unlocked the door. I say to him you all hours shows 10 online corp needs to be made aware of it. He said its google, I said no on the gamestop app it shows 10:00am. He said oh. I told him I was picking up my order, he said when did you place it. I said in the car since you all was not open yet. He said they haven't put it in my system yet. I said I don't understand. He said in order for me to fill your order it has to be in my system. I said that doesn't make sense that its not already there. I'm thinking to myself, If I can order food while I am in the drive thru and get it at the window why does it take long to get my order from a store who has the products that I need. It didnt make sense. I waisted a whole hr already because the app shows they open at 10am. I couldn't leave with my order because of a computer system. I told him, I will call corp. I have called corp.

Fantastic experience: Great staff!!! Never had a better experience at a gamestop, neat and and so resourceful! Totally would come here again!

Fantastic experience: Amazing Customer service. The manager actually knows what he is doing. And helped me out a lot

Negative experience: The store needs to open on time. It's supposed to open at noon on Sunday they're still not open at 12:15 and I've watched 3 customers walk away

Negative experience: It’s 11:19 on a Saturday but they’re closed?

Negative experience: Muy mala experiencia, esperamos para que abrieron para que nos pusieran un letrero en la cara que abrían más tarde, cuando su horario dice que abre a las 11 groseros mala educados

Negative experience: Unethical location

Negative experience: Employees kicking people out 15min before closing.

Negative experience: Worst attitude I went to get a Xbox controller there was 2 employees I tried making conversation they completely ignore me would never be back rather go to the one in Illinois

Negative experience: The employees at this store are so rude it baffles me. These guys work at a game store but act like they’re being forced to pick up trash on the highway. There is a desperate need for training on how to handle customer interaction and probably just human interaction in general. I don’t often write a review this low but the staff is invariably unfriendly. I would rather drive several more miles to shop at another store than spend any more money at this location.

Negative experience: Front desk guy tried to scam me for the Free Promo Lechonk Card saying I have to spend $25 in order to get one LOL. I called my other local store on Illinois and got my free one as advertised through Pokémon.

Negative experience: Never opens on time internet said they open at 11:00 door said at 11:00 we are here waiting they have not open if it’s possible I would give 0 stars change y’all’s time if y’all are not going to open on time

Fantastic experience: They help me out and was very nice!!!

Negative experience: Trying to get digital ps5 it’s 399 but I don’t know how the total came 866$

Fantastic experience: Plenty of games instock

Negative experience: Terrible customer service. Turn you away for the slightest thing. I was told i couldn't trade in a console because it might have roaches. I dont live with roaches so why would you assume my console might have roaches in it. Long story short i took it to another gamestop and they took it no problem.

Fantastic experience: Good staff

Fantastic experience: Great service and prices

Positive experience: They give great services but today I came at 11 am and they were not open. It says that they are supposed to open but they have not.

Fantastic experience: You already know. Power to the Players.

Negative experience: I placed an order in the store since the item was not available at the store, but was in stock online according to the employee. I did not receive an email for over 24hrs which I thought was strange so I called customer service and found out my information was put in completely wrong. I spelled everything out for the employee so there was no reason why the information should have been wrong. Also, the employee told me the item would arrive before Christmas if I paid extra for shipping. According to customer service, they do not know when the item will ship because it is not currently even in stock.. Additionally, I was told the shipping would cost $5 extra, but I was charged $10 extra. This whole situation is really just ridiculous.

Fantastic experience: Had a good sale on fun pops and good people

Fantastic experience: Clean store great selection of games and toys . Staff very friendly and knowledgeable.

Fantastic experience: Cool guys. Never had any problems with any of them

Fantastic experience: Good place to shop for your console games. Friendly people.

Fantastic experience: They have everything

Fantastic experience: Large selection of toys from pops to legends action figures!

Fantastic experience: Pleasant staff not alot of game selection

Fantastic experience:

Fantastic experience: Lots of space and the usual gamestop game variety.

Fantastic experience: Its very awsome

Fantastic experience: Friendly staff and quick service

Fantastic experience: Took my son up there to upgrade to an xbox one....well he ended up with a oneS. I'm jelly bc I dont have that one yet. Staff was really cool and understanding. Good people.

Fantastic experience: It's awesome

Fantastic experience: always helpful

Negative experience: Poor customer service, when finishing call about sold out game associate did not let me know of any other stores that may have it and hung up abruptly before i can ask my other question. Terrible phone ettiquite.

Fantastic experience: DANNY IS THE BEST....GREAT CUSTOMER SERVICE

Fantastic experience: Love it

Positive experience: 3/5 Not enough dolls.

Positive experience: GameStop when you're talkin games stop at GameStop

Fantastic experience: Superb ans the gave me head

Fantastic experience: Nice place

Fantastic experience: Good customer service

Positive experience: All things aside staff was knowledgeable

Fantastic experience: Los chicos que atienden siempre son muy amables, muy pacientes y te ayudan bastante. Tienen gran variedad de juegos, consolas, controles, etc. A parte de varias cosas más como ropa, accesorios para tus consolas, accesorios para vestir como gorras, collares, pijamas, tazas para beber, artículos coleccionables de muchas marcas. La tienda está muy bien surtida, siempre está limpia, bien ordenada. Puedes pagar en efectivo y tarjeta de crédito y débito. Cuentan con estacionamiento para discapacitados.

Fantastic experience: Troubleshooted device problems successfully on the first try.

Fantastic experience: This place is amazing, Daniel, Alfredo, and Diana are awesome for sure. I've been there for MK11 and then with the new games coming out, cyberpunk looks awesome. I needed a home GameStop, and this is the one! Thanks y'all I appreciate your awesomeness!!!

Fantastic experience: Staff is very friendly super help full

Fantastic experience: Always loved gamestop

Fantastic experience:

Fantastic experience: Love this GameStop location the staff is very smart they always know exactly what your looking for.

Negative experience: I came in to return a game and was greeted by Andrew who was amazing and gave great customer service and as I’m at the front desk with him his co worker Diana comes up grabs the game doesn’t communicate with me stares at me checks the receipt and proceeds to walk to the office and then has us wait not knowing why.

Fantastic experience: I really like this store! Very friendly staff that strike up a conversation at the first opportunity. I have yet to find a game they can't answer questions about. They are not pushy like I've come across at other stores but they do make sure to inform you of things that you're glad to hear about. I'd recommend this location to anyone.

Fantastic experience: They know their games...

Fantastic experience: Good game store

Fantastic experience: Just a good place to go buy videogames and stuff

Fantastic experience: Friendly staff and great selection!

Negative experience: Has no good customer service, games don’t work or always a problem, try to refund no can’t even get Half of ur money back , and the games are a ripoff

Negative experience: GameStop is GameStop, they don't give much for your old games and systems. Bargin bins are worth a look though. But if looking to sell try elsewhere.

Fantastic experience: Great Customer Service..

Fantastic experience: Great customer service and knowledgeable staff

Fantastic experience: Great customer service!!!!

Negative experience: I do not like this establishment

Fantastic experience: This is the biggest gamestop I've been to. They have a great selection of games and collectibles. All the others are very small and crowded.

Fantastic experience: Friendly and fast service

Fantastic experience: People is so nice

Fantastic experience: Very helpful an understanding about my gaming needs

Fantastic experience: i go here for everything they pretty much have it all

Fantastic experience: The staff there was excellent.

Fantastic experience: As always Danny A. Made sure I got everything I was there for, cant say enough about his great customer service always making it enjoyable shopping experience there!!

Fantastic experience: Knowledgeable staff

Fantastic experience: Ordered a used game from GameStop online and the game I got had a ton of scratches on it. Walked into this store to see about an exchange. Had a new (used) copy in about 3 minutes. Best customer service I've seen in a while

Fantastic experience: Trade in program rocks

Fantastic experience: Good ppl

Fantastic experience: Great help when needed

Negative experience: Customer service is just down hill, since the old manager left that cared about its customers, its just bad. Haven't been here in 2 years and wow, already got messed over. Miss Manager Steel.

Fantastic experience: as a employee at this gamestop it awesome to see all this great feedback and we will try to be faster and more informative at the front counter!

Positive experience: Its so goid for kids and its cozy in there

Fantastic experience: Noice

Positive experience: Dont really go to gamestops much. The staff is slow so if its packed be prepared to spend 30 min plus here.

Fantastic experience: Excelente lugar muy ordenado

Negative experience: Ok for games. Can be a rip off

Fantastic experience: Love this place. Low prices. Excellent service.

Positive experience: Staff was very attentive and helpful

Fantastic experience: Good place verry helpful employees.. Very game savi..

Positive experience: Went to get a game accessory and the experience went well. Staff was very helpful and friendly. Store was orderly and clean. I would definitely go again.

Fantastic experience: Love the selection of toys especially the selection of pokemon and all the pikachu stuff they have in stock friendly workers great deals prices and discounts.they will also put stuff on hold for you.