GameStop

Fantastic experience: Ava and Nina have the best customer service! Very welcoming and willing to help!

Fantastic experience: Alex is great, he set me on a path of collecting cards and i've not stop since, my OnePiece collection go crazy right now cus of this one guy ,just wish Gamestop do a better job restocking

Fantastic experience: Great place

Negative experience: Online it says it’s open at 10. I got here at 10:15ish and it was still closed. It is now 11:30 and is still not open. Will no longer do business with this location.

Positive experience: Tye lady was not helpful and didn't have any informations about the products they have in store

Fantastic experience: Idk how to spell her name but ava was very helpful i was all lost on what game I wanted to buy because I haven't played in a while and she helped me right out

Fantastic experience: Great location, great lady that helped us.

Fantastic experience: The two team members that were on duty Saturday, August 16 at about 11 AM where without equal in their level of customer service. As an adult who has not played video games in more than a decade, I have fallen way behind the curve. These ladies were friendly and exceptionally helpful and informative to help my nine-year-old son (on his birthday) have an extra special day and help me lead him in the right direction. This is not the closest GameStop to my home, but it is my preferred location from now on. My only regret is that I did not get the two team members names so I could acknowledge them personally.

Fantastic experience: Friendly and knowledgeable staff. They always answer all our questions and offer advice. This is a great Gamestop location.

Fantastic experience: I went in to walk around and the guy was very nice.

Fantastic experience: I had never visited this Gamestop prior to my most recent experience. I was able to secure a Switch 2 preorder at this location, and I traded in my OLED at the same time. Over the past several weeks I visited this location to trade in a few things here and there and pay down my balance owed. The staff has always been friendly and helpful, and I feel they gave me a fair rate for my trade-ins which you normally don’t associate with Gamestop. I definitely recommend this location to anyone in the area.

Negative experience: Submitted my psa submission on march 7th for 3 pokemon cards come to find out two weeks ago my cards got stolen by fedex according to store employee as we continued conversating she then says a comment about knowing who the person stealing the cards was so which one is it fedex or an ex store employee this store is a joke!

Negative experience: I don't usually write reviews, but this experience needs to be shared. I submitted my favorite Charizard card through GameStop for PSA grading. It wasn't just any card—it was my first rare pull, shared with friends, and held significant sentimental value. After two months of anticipation, I received a call informing me that the card was lost during shipping to PSA. The compensation offered was only the ungraded market value, ignoring the potential higher grade it might have received. They also refused to refund the shipping fee I paid upfront. I understand that mistakes happen, but the handling of this situation felt impersonal and procedural. There was no genuine apology or effort to make things right beyond their standard policy. For a company offering this service, there should be an understanding that cards carry emotional value, not just monetary worth. Now, I have to tell my friends that the card we were excited about for two months is simply gone. To the representative who called me—if you read this, please know it's not personal. I appreciate you taking the time to explain the situation. However, referencing internal analysts and estimating the card's value as if it couldn't have been mint felt dismissive. I wasn't seeking a payout; I wanted the card back or at least acknowledgment of its sentimental value. A bit more empathy could have eased this loss. In short, after two months of waiting, I got a call saying they lost my Charizard, won't even refund the shipping, and told me this was their policy. I really miss my Charizard wherever you are.

Negative experience: they are hiding pokemon cards for their friends and keeping stuff for them selves. I know all game stop have got more pokemon bundles or cards on march 14th they were so rude saying we dont get them until tomorrow but they have a sign saying they have 26 in store for the next day I know im not getting the inventory for the next day but they already received items and have them online but not in store. just feels like they are keeping them for them selves please look into this corporate game stop.

Fantastic experience: They let us try out adapters for a DS on our way to the airport and had fun game related apparel.

Negative experience: Bad employees They don’t pick up the phone and the store is open. I was trying to ask Questions before I come

Negative experience: Horrible

Fantastic experience: Very pleasant and helpful. Always a pleasure to do business with.

Positive experience: Only reason it's not a 5 star is because the store was supposed to open at 10am but did not open until roughly 10 after. Great service once open.

Negative experience: I’m not sure if Daniel knows he’s rude. Place looked nice and clean . But Daniel was not only being sarcastic with me , but made it seem like he didn’t care about his job .

Negative experience: Lazy. No help. Say that they are hiring but keep giving me the runaround.

Positive experience: Very friendly and helpful staff

Fantastic experience: Really good workers! I enjoyed them both . Great young men

Fantastic experience: Super nice guys and very helpful

Positive experience: It was okay. Smallmstore.

Negative experience: This location is terrible! Employees do not answer the phone and not friendly at all.

Negative experience: Hey I got an idea how about you keep cash at ur store so you can do trade ins

Negative experience: They did not Want to sell us a video game Cause my husband’s passport was not And ID from TX, since when you can only confirm your age with a TX ID ?

Positive experience: Stop by to check the store, good memories at this store, years ago we went to this store all the time with my kids, to buy, sell, exchange games, now this is totally different than what it used to be

Negative experience: I went in to return an item — or to possibly price match it because it was cheaper online than in-store — and the cashier (she wouldn’t give me her name) became very irritated with me; she huffed when she saw me approach with a GameStop bag in hand. All I did was ask if I could make a return, and she proceeded to yell at me in front of other customers (children too) in the store. It was very uncomfortable and unnecessary. The other customers looked at me with worry because what she was doing was so outlandish. I will not be returning to this GameStop again.

Fantastic experience: Very customer service oriented. Had exactly what I needed. And offered a discount. Love this store..

Positive experience: Great customer service if it is busy they always let u know they will be right with u .

Fantastic experience: Kool

Negative experience: Gamestop employee “michael” was super rude to me. Shouting at me for little mistakes. Sucks that its the only gamestop in town. Or else i wouldnt be coming here.

Positive experience: Crowed

Fantastic experience: Good store. We found some good deals we weren't able to find anywhere else.

Fantastic experience: This place has it all when other don't have it

Fantastic experience: I went to GameStop today in the manager was friendly and help me with a problem with my controller thank you GameStop for making me a Raven fan

Negative experience: The guy with slicked back hair should be fired. Give me an attitude when I just want to buy a switch.

Fantastic experience: My boys love this place

Fantastic experience: I been going to this location since it’s close to my home but it’s also got some great employees ahem Nicole! So I had already been told this girl was very knowledgeable if you have any account issues and lo and behold I did have an issue my GameStop account never showed any points even tho I constantly make purchases. Nicole took the time to help me figure it out and she is always super nice, with a smile on her face. If you stop by this location you won’t be disappointed by customer service that’s for sure thank u!

Fantastic experience: Awesome location with excellent customer service! Nicole and Elijah were friendly and helpful. Will definitely return!

Fantastic experience: Great customer service and was able to get pre order item that did not come in the package.

Negative experience: I made a long drive to come pick up a game. The hours say 12-8 for a Wednesday, I also checked online. No one will answer the phone and the store is literally locked up with no notice, nothing. What is up with this store?!! It’s the middle of the day.

Negative experience: The scam the pokemon community they sell booster box and packs that have alread been opened and they do not return or exchange them even when showed video. I even called HQ and just got tossed around with no help!! If ur looking to buy pokemon cards go to a proper card shop…

Negative experience: Opened a pokemon box from here and someone is opening the boxes and stealing the cards and placing the boxes back on shelf for customers to buy. Unacceptable. This needs to be investigated.

Negative experience: Got my daughter the pokemon shinning fates premium collection for Christmas and when she opened it, all the pack were already sliced open and cards were missing The box was tapered with and I have no doubt it was an employee smh my daughter was extremely disappointed

Negative experience: Hard to shop here when they close early

Negative experience: The lady that work here lock the door and went get coffee while i have to sit and wait for hour to pick up my order. Customer service is zero

Negative experience: I’ve always gone to this GameStop because it was close, but the new workers have no idea what’s going on. I had to help a couple that was shopping for their child because the workers didn’t give them the correct item, and didn’t know how much a Nintendo switch online membership was. Even though they sell it. This store went bad very quickly and it’s sad, because it’s the only location in the city.

Fantastic experience: Really great location, nicely stocked, good deals and staff.

Fantastic experience: They always answer the phone and tell me about the sales that week. Thanks yall

Negative experience: Well they don't answer the phone soooo

Fantastic experience: I was at game stop I guess it was about 2:00 it was two young men in the store with the most awesome attitude they help me to get my baby a Kirby Nintendo switch game thank you guys you rock.

Fantastic experience: Good service

Fantastic experience: Nicole was Awesome and a great help.

Fantastic experience: Great staff

Fantastic experience: Good game selection, great workers

Fantastic experience: Guy helped us pick out a game

Negative experience: Never do Pre Order Games if you are doing it for the extra poster or the pre-order Gift Is the second time they don't give me the Pre-Order gift. What's the whole point of doing a pre order if the company is not full filling its part? I had 4 stars but I'm switching to 2. Cause is not the first time.

Fantastic experience: Good prices amazing games

Fantastic experience: Job was the best sales associate we ever encountered he was knowledgeable and didn't let us leave the store without everything we needed and wanted, great experience!!

Fantastic experience: Staff was extremely knowledgeable and helpful about gaming.

Negative experience: A worker here named “jessi” denied access to my service dog and I. I showed him the paperwork and the credentials for him to be allowed in. He treated me like the only disability people have is ones that require a guide dog. He said he will only allow “guide” dogs in. Not any other form of a service dog. He said the other dogs that are not guide dogs aren’t service dogs. He blasted me in the store in front of everyone and denied access to a registered/certified service animal. It was beyond anything i have ever experienced. I have never experienced such humiliation from a public place. There are other disabilities that aren’t noticeable to the naked eye and to be railroaded and treated like dirt because I tried to go in there with my service dog is beyond embarrassing. I started to have a panic attack in the middle of the store. Please never treat anyone like this again. It is so embarrassing. A police officer was also in there shopping and stated to the worker that legally i was in the right but the worker refused me and denied me access in the store to shop.

Fantastic experience: Very kind, always good deals.

Negative experience: I went today to buy a ps4 controller and they didn't want to sell it to me, just because I was wearing work clothes, according to them, it was better for me to go buy it at a Walmart or a target. for me that was discrimination.

Positive experience: Very friendly staff

Fantastic experience: Laura and Joshua are amazing at Customer Service! Great job, y'all! I'm so glad, that they got rid of the people, from Nov 2019.

Fantastic experience: Great service.

Positive experience: Gr8 games

Fantastic experience: Good place to find out about gaming

Positive experience: Fast and friendly service

Positive experience: I pre order terry amibo there the place is good

Positive experience: Friendly employee, great help if you can't find what your looking for. Been going for years at this location.

Negative experience: This specific location NEVER answers their phone. And on the RARE occasion they do, they deliberately put you on hold and leave you there until you hang up. Pathetic.

Fantastic experience: Awesome deals All the time

Fantastic experience: Had what I was looking for at a great price.

Negative experience: Jesse was really rude. I asked him about another store having a game used and he said the price is going to be the same anywhere else. First of all price doesn’t bother me I just wanted to know. And to have a rude cashier to make a comment that price is going to be the same wasn’t none of his business. I will never come here again

Positive experience: Wack and rude

Fantastic experience: Joseph is a great help in finding what I need, he is informidable, and is always great to speak with. The new hire Jesse is professional and knowledgable on games as well. Great place to shop and get my games. The store is always clean and we'll put together.

Negative experience: Didn't like how unprepared Gamestop was for the release of the Xbox & ps5 in-store. While they said they'd have a minimum of 2 but seemed more like a maximum of 2. There were over 30 people in line and there were only 2 ps5 and 6 Xbox. Happy that we got a console but they really should've had more...

Positive experience: I came in for switch games and got some good recommendations for some RPG's. The man there also helped explain the additives, like controllers and SD cards, and what not that you might need/want. They had a pretty good selection of used and new games for the switch.

Negative experience: The two guys working the store we're kind of pushy and tried to sell me something that wasn't anything to do with what I was looking for it the best GameStop location around is Arkansas and 360 they have a great staff as well to very friendly and helpful

Positive experience: Best games too but here

Negative experience: The store was having some technical issues, but despite me asking to put my items on hold and him agreeing I had the SGA with red hair kick my family out because "this was too much" for him to do

Fantastic experience: Only 5 guests instore at a time.

Fantastic experience: This store specifically has a lot of stuff a lot of gear that any gamer needs

Fantastic experience: Nice service

Fantastic experience: Clean, attentive service, great games.

Fantastic experience: I always buy games from GameStop

Fantastic experience: They what we needed. The staff was pleasant and highly knowledgeable.

Fantastic experience: Got what I wanted without any fuss. Thank you!

Negative experience: First off, me and my wife walked inside and the place reeked of old stale wet dog. Second off, I watched an employee have to help a customer in line for 15 minutes; with about 5-6 people waiting, and the Senior Guest Advisor just walked around and did nothing. He ignored the phone ringing TWICE and by the time the other employee helped half the line, he finally came to the counter to ring me up. There where 2 registers open! He just chose not to help. Pure laziness, and complete lack of customer service skills.

Fantastic experience: Excellent service

Fantastic experience: The staff was really nice people, know how to treat a customer , help me a lot.

Fantastic experience: Great place to buy games Great customer service

Fantastic experience: Quick easy replacement for my son's gaming headset and only paid another $5 to warranty this replacement for 1 additional year no matter what he does to it to cause it to break.

Fantastic experience: Always friendly.

Fantastic experience: Very friendly people. Helped me get the perfect gift for my daughter. - The Doctor

Positive experience: Over priced