GameStop

Negative experience: The people skip the line and attendants don’t do a thing for it, the guy said that is struggling with my accent which is rare because I’ve living here for lot time and I communicate in English at my work (I thing is a discriminative environment) plus they don’t have neither of the games I was looking for, the attendant just keep sending me to another gamestops to get them. THANK GOOD AMAZON EXISTS

Negative experience: I really like this store is not their fault they have no power on their return policy and i understand they won’t warn their customers since is print in the bottom of their recipes but if you buy something and you open the box you can’t get no refund on it it doesn’t matter if you didn’t use the product or if you spent over 80 dollars Something I do see other companies do warn even if is on the bottom of the receipt that makes them a good customer service, but in this case Is not for this location they won’t go beyond and probably don’t get pay enough to do beyond ,now I have something I can’t use or unable to return but if it helps them with sales since there is a rumor game stuff is struggling I am actually happy I am helping a company in need enjoy I do have to give one star that is even for me you get my money y just give you one star review not a big deal it won’t make you go out of business thanks

Negative experience: Horrible customer service. There was a line waiting to check out with only one person at the register while three staff members were just walking around the store. No one greeted us. This store has really gone downhill.

Negative experience: I bought a PlayStation at this store... when I paid with my card, the salesperson added a GameStop Pro subscription without asking me... I've been paying for something I've never used for three years... now I go to the store to cancel the subscription and they tell me they can't do it... that I have to call a phone number... I've called several times and no one answers... this is clearly a scam.

Negative experience: I bought a GameStop branded 512 GB MicroSD Express card with my Switch 2 back in June. I tried playing yesterday for the first time in about 2 months and the games wouldn't load. I did an update and rebooted and when it came back up I got an error related to the SD card. I ejected it and reseated but no luck. I took it back up to the store to get a replacement only to find out that their $100 SD card has a 14 day warranty. Sandisk and AData both have lifetime warranties for the same price. I was starting to think maybe GameStop didn't deserve the horrible reputation they had, but they do. I guess Ryan Cohen's idea of frugality is swindling people out of money on new products sold effectively as-is. I'll never give this company another cent, no way am I going to renew my "pro" membership.

Negative experience: This location does not honor Military Veterans, they denied me the military discount because I’m not an active service member. They were rude about it as well. Felt disrespected, the customer service was inept.

Positive experience: Nice store.

Negative experience: Could not locate store in the mall.

Fantastic experience: Tony was amazing he got me a pre-order with my switch 2 made good suggestions for me. Customer service 10/10 great staff to talk to. The store was really clean and really well organized would definitely shop here again. Also that tony guy kinda hot.

Negative experience: Not a fan of the attitudes of the people who work here or Run the store or whatever. Don't care. Glad to know this particular store is not safe for me to shop at.

Negative experience: The last 2 Gba games I got here were reproductions sold at full price. I had to have them opened at home and bring em back. They will not open the carts saying "you got 7 days you can bring it back or bring your ds"even though he was a manager who was here during a return and remembered opening it and seeing it was bad.

Negative experience: Stopped by with my girlfriend and asked if they had any pokemon card stock. I got a very snappy retort "Do you have 500 dollars? I thought so. So no." I get that he may have had a bad day but I did not ask in a rude way. In no way will I be returning or getting a gamestop membership now .

Negative experience: Cashier didn’t smile or greet and was kinda rude and snappy and force me get a warranty on a Nintendo switch I didn’t need it. The manager didn’t say thank you or anything after my purchase. I hope GameStop gets shut down in the future

Negative experience: Poor customer service...Sales employee provided the wrong product for nintendo joy-con replacement thumb grips and wouldn't offer refund or store credit for a return.

Negative experience: Customer service was 0/10, when me and my friends walked in the employees were talking bad about us and my experience there sucked overall

Negative experience: 12/16/24 Placed a pickup order online and it got cancelled because it “wasn’t available.” I still went in person anyways and found two of the Funko pops I wanted on the shelf and asked if he had another one that I was wanting (which online said it had two available) and the gentleman working the register said “we probably do have the Funko pop you want but I’m not gonna get it in the back. Too much boxes and I’m not gonna go through them to find the one you want.” “What’s on the shelf is what’s available for today. You can check another day when I put more on the shelf.” What’s the point of an online pickup and stock on the website if your employees can cancel your online order because they don’t wanna find it.

Positive experience: Staff need training

Negative experience: I don't know who was at the front desk around 4:50 but he was rude. I asked a simple question and he had an attitude. Hire people that actually know things about gaming consoles and games.

Fantastic experience: If you want a steam deck, I highly recommend getting it here, this is one of the only spots to get them in the DFW area and the prices are the same as the website. Great deal, but once you buy there are no returns.

Negative experience: How they stay in business is way beyond my comprehension. It's fine if you want to pay high prices for some used games if you're looking for older games / systems better off looking somewhere else.

Negative experience: My adult son has additional needs and carries an Ipad with him everywhere. The manager advised he was not allowed to take pictures or take videos while we were in there as it was against store policy. She actually got quite agitated about it. The only place I could find where it states this is in a Game Stop Twitter post from 2022. No where else including Game Stops website does it state this. We spent money there but it could have been a better experience. The next time my son asks to go to this location I will steer him elsewhere.

Negative experience: Pre-ordered a Funko Pop and when I call in to see if they have received it they do not answer. Also they said they would call me and yet I have received no call by them and the item I pre-ordered is in stock. Luckily I only put 5 dollars in for the Pre-ordered so they can keep it.

Negative experience: So just bought a digital Ps5 and from what they were saying as soon as you open the box the seal is broken. Got home and the tape on the box already looks tampered with. I look inside and none of this stuff looks original that came with it. Hopefully I didn’t waste my time and money. You’re Manager also told me everything negative about it and not 1 thing positive.

Negative experience: Manager got mad yell at you

Negative experience: Bought a light Saber and it was just a mouse pad. The picture showed a light Saber. We opened one small tape and the cashier did not want to refund it. Why would you sell a product like this to trick customers.

Fantastic experience: Bianca is amazing! They helped us with so much and made buying fun!

Positive experience: Average gamestop but with more windows

Fantastic experience: Lots of selection, plus a guy let me play starfield before it was released. Very based

Fantastic experience: Great place. Girl at front was super friendly and very helpful. Love this place.

Fantastic experience: Good variety of games and figurines. Clean store and friendly Cashiers.

Negative experience: I don't normally do this. These guys are selling used games for the same price their competitors are selling for new. When I brought this up they shrugged and said I could shop where I wanted. Gamers shouldn't be scammed by a company saved by gamers.

Fantastic experience: Selection and prices are great for a GameStop (check out the clearance section--it's legit), but the staff are amazing! After checking out, my little boy's balloon came off its strong and floated to the ceiling. Unprompted, the team jumped out, grabbed a ladder, retrieved the balloon, and retied it. Very nice people!

Positive experience: Picked up a giftcard and browsed a bit but store looked like there was recently a sale as items were limited. It's a Gamestop, what they don't have, they can order.

Fantastic experience: Super friendly & helpful. The woman working (I unfortunately didn't get her name) went above & beyond to solve my issue, which honestly felt like she was doing me a favour. Was really great to receive such friendly service.

Fantastic experience: Nice large store with a solid selection

Fantastic experience: They were very helpful

Positive experience: Love GameStop they have everything I like about it. I wish they put more into it more marvel DC almost everything it'll be kind of cool if you're not you pick a design picture you can make it on a t-shirt or anything else

Positive experience: Didn't have miku, made up for it with garfield. Long wait time for small line

Positive experience: Busy and did not have the game we were looking for, but they sent us to another store and got it there,

Fantastic experience: Good people work here, very helpful!

Positive experience: Seems like your standard GameStop. They had the exact Bluetooth Gaming headset and Nintendo Switch I was looking for! I had a laugh about the blursed Appa/Momo ATLA Backpack they had and I appreciated the bin of Minecraft themed plushies. I like to just come in and browse mostly. It seemed clean and the employees were nice enough.

Fantastic experience: Great place to buy or sell games. They have whatever you need.

Positive experience: Stock was pretty depressing when I went in, playstation games tucked into a corner. Almost felt more like a game collectible shop than a place to buy games.

Fantastic experience: good they have a lot of stuff video games shirts plush and gift card

Positive experience: Love the lowered prices and open atmosphere

Negative experience: Today my son, his friend AND I went up to GameStop to exchange a console he purchased on 7/5/22. While waiting the cashier says, "I can help whoever's never in line." So we went up to the counter. She never mumbled a word to us or said hello, nothing. I'm CERTAIN IT WAS OUR SKIN COLOR THAT WAS BOTHERING HER. She wouldn't even respond to me, not really only making the condescending facial expressions. I asked her for her name and she told me I don't have to give that to you. All three workers were wearing badges. She covered hers. I've been coming to GameStop since my boys who are now 15 and 12 were old enough to ask for video games? This young lady was so rude. I hadn't even gotten out of the store and she was talking about me to another employee, so I came back and asked for the corporate number from Ryan and another worker. Ryan was the worker who actually answered the phone call before we went up to the store. This young lady though she was unnecessarily rude and nasty to us, white female, slender, sorry curly reddish back hair. She shouldn't be working in customer service at all. She called the police on me as well, without cause. THAT WAS NOTHING SHORT THAN EXPECTED ‍♀️ AMERICA NEEDS TO DO BETTER. I DIDN'T GET OUT OF CHARACTER WITH HER AT ALL, I DID ASK HER IF I NEEDED TO GO LIVE ON TIKTOK BECAUSE OF THE WAY SHE WAS TREATING US. YOU ALL MIGHT WANT TO DRUG TEST YOUR EMPLOYEES? ‍♀️ THAT MIGHT HAVE ALOT TO DO WITH IT? RUN THE CAMERAS BACK AND LOOK AT THE FOOTAGE. THERE WAS NO REASON FOR MY FAMILY OR MYSELF TO BE TREATED THAT WAY. 7 police officers for one black female? The madness.

Negative experience: Guy with long black hair and piercings was rude; I was in line asking him about a GameStop membership to buy a Pz5 which first of all is stupid to need a membership to buy a PZ5; but anyways back to what I was saying I asked him about the membership and as I was speaking to him he cut me off from speaking and bluntly said out loud”next in line” he just ignored me and was pretty much his way of saying shut up and go away.

Positive experience: This location sells more collectibles than most of their other locations. Take a look for yourself.

Fantastic experience: staff is super friendly and helpful!

Fantastic experience: Most friendly gamestop I've been to in a while

Fantastic experience: Super sweet and the man that helped me was very patient and helpful

Fantastic experience: This GameStop location is managed well and the staff is very friendly. I would recommend this location for all your current-gen needs

Fantastic experience: Friendly fast service

Fantastic experience: This location had everything I wanted (particularly that SNES keepsake ornament) & the staff were great.

Positive experience: Most friendly and personalized service..

Fantastic experience: Clean and organized. Busy place. Staff was attentive.

Negative experience: went in didn't have my things got out....

Positive experience: It was great i really didn't see a problem

Negative experience: Horrible scalper employees .

Fantastic experience: The gentleman at this location on this day was quick, efficient, informative, and friendly. Had everything i needed in stock.

Fantastic experience: Thank you Clinton was so nice that you help me to find what I looking for.

Fantastic experience: Great gifts for grandkids

Positive experience: Lady at the counter was super nice and accommodating. However would be cool if the manager wasn't doing "marketing" in the back on a Sunday mid rush with 30 minutes until the next person comes in. It's a perstieged store too which boggles my mind considering marketing was put before customer service.

Fantastic experience: Good game selection

Positive experience: The people here are nice. I've never had a bad experience here, unless you count looking at the price tag. But that's what you get shopping for new games anywhere, so I can't blame the store for that.

Fantastic experience: Well stocked and clean.

Fantastic experience: Liked clean and friendly atmosphere

Positive experience: Its a mall. They are busy. Hard to get someone's attention. If you can go to other gamestops

Fantastic experience: Ok I just might buy stock in this place. Every thing a gamer or collector or Marvel fan or DC fan or WOW and other game fans . It's loaded.

Positive experience: I love this gamestop. They have more choices than most. Staff know what they're talking about, they're friendly abs welcoming. I will be back.

Positive experience: They have some stuff besides games just... Not what they were about 10 years ago.

Negative experience: Not what it use to be, last time I went I was really let down by the selection

Fantastic experience: Very helpful in and out quick ♥️

Negative experience: Nice customer service yet nothing was in stock

Negative experience: Stores horrible still beating you over the head for your games with no remorse

Fantastic experience: Awesome as always.

Fantastic experience: Love this store and the increasing selection of merch. Love the d&d merch, like Drizzt funko and regular figure, and the mind flayer goblet.

Positive experience: Very helpful and quick with the Customer Service on a Saturday at the mall.

Fantastic experience: Great place. Great people. Will take the time to answer a mom's questions. Super friendly and helpful.

Fantastic experience: Great place for buying video games obviously

Fantastic experience: Very helpful and nice.

Fantastic experience: Friendly and helpful staff

Fantastic experience: They were out of Nintendo Switch game cards and the cashier informed my son he could still purchase one and he'd print the code on the receipt. It was nice to have someone go tht extra mile when everyone is still overrun by the Christmas crowd.

Negative experience: So I think I might be done with Gamestop. I've visited them many times and usually with great reviews, however the staff have been less and less helpful with game knowledge. This last visit we saw the sign of but two get one free on all pre-ownedgames. We picked out 6 games took them to the register and was told that they ONLY had 1 of the 6 in stock and it was new. And to top it off they couldn't find any store that had all 6, we would have to pay full price and travel to 6 different store to get the 6 games. So much for that sale.

Positive experience: I thought they were very confused but friendly.

Fantastic experience: Great staff! Happy holidays.

Fantastic experience: I don't regularly visit the Mall, much attraction and many people regularly moving, I enjoy this store maintained, organized, hospitality is acceptable, accurate information there could be some improvements in appearance sometimes just walking into a store and being able to enjoy my leisure time is good for everyone. Hopefully All Gamestop stores can revamp their displays and create a new/easier system. Change a few things around.... It hasn't changed in several years, hope this could be of help to corporate coordinate a different interior appearance.

Fantastic experience: Awesome customer service!

Negative experience: Rude when asking for something if in stock . I asked if ps5 are in stock and his tone of voice was unprofessional. He probably gets asked the same questions alot but no reason for that tone of voice like he's irritated of answering the same questions. If you hate your job quit. Don't be unprofessional with other costumers who just want to know answers.

Positive experience: It's nice and they are respectfull

Fantastic experience: Staff was friendly and helpful. We got the game we wanted at a good price.

Positive experience: Didnt have what i wanted but good service.

Fantastic experience: It's the game shop all thing game and much more

Fantastic experience: The best prices for everything and great help when needed

Positive experience: I had to go to 3 different stores to find this one game

Positive experience: Guy was very helpful. Got my sons headphonez in and called me to e change them

Positive experience: Very friendly staff. My kids found what they wanted.

Fantastic experience: Great prices and great service.

Fantastic experience: Friendly staff, very knowledgeable about upcoming games.

Negative experience: Never even stepped foot in this business and after the way Clint the horrible manager was horrific over the phone. Very unprofessional and wanted to throw around his "Godfather " started gamestop..nobody cares.. I would love to give a zero star. Dont spend your money this guy is a jerk..