GameStop

Negative experience: giving attitude for no reason when his job is so simple, and was trying his hardest to not let me get a refund when i had just left the store after buying the game not even 20 min ago. lied to me multiple times as well about a game. i can’t even get a sentence out without him interrupting me, and giving attitude with it as well. just do your job no one needs that extra bs that you wanna give the customers…

Negative experience: They will try to force you to sign up for a premium account. Very unprofessional. Don’t shop here.

Negative experience: Avoid this store. The employees don't want to do their job. Not sure how a customer lookup can be done at every location but this one.

Negative experience: So I just contacted GameStop "After I just called six other GameStops" asking the same question!! Asking about a product that they were going to get in the following day. They LIED over the phone and said they couldn't release the quantity of product that was being put out all over the front door! But COULD ONLY SAY THAT THEY ARE LIMITING PEOPLE. DO NOT spend your money at this GameStop!! They are shady extremely shady people!! A lot of inside trading going on over there! I Hope the managers working there get terminated from their position. I will be contacting their Corporate, regional manager, and HR department on this location specifically. This is absolutely absurd. Breach of their loyalty to customers. DON'T SPEND MONEY AT THIS LOCATION!

Fantastic experience: Love this location staff is always helpful

Negative experience: This store if not already will be permanently closing. Just a heads up!

Negative experience: Super unprofessional, went in on multiple occasions and the manager and guy with the Deadpool jacket were really polite but I was underwhelmed with service of the lady with the purple hair and hickys. not a great attitude and not very helpful. Supr icky to see that especially when I bring my kids with me!

Negative experience: It's funny how online and on the door it says this location opens at 11:00 you get a little guy peeking out the window saying we don't open until 12:00. It's no wonder that GameStop corporate is going to garbage. I remember when GameStop used to be run by gamers it was a far better company back then

Negative experience: The reason im leaving this review is because the associates need to be trained on their reserve policies. Preordered Space Marines 2 and was told I'd get the steel case even after showing them that I wanted the gold edition that was shown online. They said no you'll get it with the standard too. I was told today that no you had to reserve the gold edition online so that the store would get shipped a steal case for me to pick. I called for 2 weeks after picking up my copy to be told sorry no steel case because we told you the wrong info. Not coming back to this location.

Fantastic experience: Love this store

Fantastic experience: Enjoy getting my pokemon cards there.

Negative experience: Their clearance prices are not accurate. I bought clearance shirts and Funko Pops. They have BOGO free on clearance items. I was overcharged $12 from my purchases. Plus I’m a PRO member.

Fantastic experience: Jaden and Yan hooked me up and got my PlayStation 5 traded in after a bad accident. Y’all are the best. And shoutout to Bryan for approving it.

Negative experience: Really disappointed to show up 15 minutes after it's supposed to be open, to find it locked up. It's OK though, there's a Walmart in the same parking lot. They'll get my money going forward

Fantastic experience: Happy Return Location is awesome. You will be amazed. So easy and smooth to return your mdse from select retail stores. Just make sure that you have the code ready. Their staff is amazing here. Haven't seen customer service like this in a long time. Courteous, professional, and polite! They really go above and beyond!

Positive experience: Very helpful staff.

Fantastic experience: Great customer service

Positive experience: Great customer care but price a litlel higher

Fantastic experience: Called ahead and asked for them to hold a game for me. Awesome cx service.

Fantastic experience: Great store! Staff is always welcoming and fun! Love this store!

Fantastic experience: Friendly staff as always

Positive experience: Very chill place, nice service

Fantastic experience: The place is near my home and I usually get great service here.

Negative experience: Wildly frustrated with how I was treated at this store. I have over 320,000 lifetime points with GameStop and I walk in today to see if they had an extra copy of WWE 2k22 on PS5 and when the staff member said no, he said "this is what you get when you think we are talking out of our a** and don't preorder your games like we suggest." This has been my primary store for years since the Stanton Plaza store closed but I'm bewildered to be treated this way after so many years.

Fantastic experience: I love this Play s amazing serves and a little the of game's

Positive experience: It was clean and organized. Just no deal bins, not much on clearance rack.

Negative experience: I drove up here specifically for this store and there is a sign that says "be right back :)" I've been sitting here for 10 min and nobody is right back from anywhere... extremely unprofessional.

Fantastic experience: Great place

Negative experience: Called this location asking about getting a replacement ps4 USB chord my kids lost for their vrbox to game console. The guy I spoke to speaks too fast and is supposedly the manager, he definitely does not know his products! Lol he said he is not a walking encyclopedia after he asked me "is it a micro USB" and I told him Well you tell me your the pro. This guy's all about the sell and more than likely not a real gamer definitely a lamer! You would think GameStop would train their sales staff on the products they sell!

Fantastic experience: I get about all my Xbox games from here, it is great. No wait most of the time, and with the membership, it’s cheaper with discounts, etc. 5 stars.

Negative experience: Very rude and unprofessional, when we came in no one spoke to us, also none of the employees was wearing a mask, very disappointed in this location.

Fantastic experience: Always great service

Fantastic experience: Very polite and greeted me right away

Positive experience: Came through in the clutch with the games I needed.

Negative experience: I go to this GameStop every 2 weeks! Always good experiences here !!!! :) Update .. around October 2019 I walked in on the manger I guess making out with an employee and hugging, and I immediately left ..worst experience .

Fantastic experience: I love this store at this location. The staff are so cool and awesome. They are very knowledgeable and super helpful with any questions I have...especially helping with my online orders! Thanks guys! Miss ya Shane!

Fantastic experience: Helpful and friendly staff. Good selection.

Fantastic experience: Great place, my other store up the street, closed down. So I've been coming here, for awhile. Haven't had any issues.

Fantastic experience: Great service got a Xbox one controller low key wanted tu get the exclusive Xbox1 socs

Negative experience: Haven't been in a while and the one thing I'm looking for they are out of.No wonder why the other one closed shop.

Fantastic experience: Had to go into store due to website having problems

Fantastic experience: I went in to pick up an online order and I found a couple of gems for $20. Not too bad. Laila was super helpful and gave me some great suggestions for games to purchase.

Fantastic experience: The overall customer service has improved here compared to about 3 months ago. I don't buy video games from this place I just purchase controllers.

Positive experience: Had games, but didn't have a Scorbunny plush but then again it's gamestop not Scorbunnystop so I guess that might be on me

Positive experience: We like Fortnite. We like Fortnite

Fantastic experience: Dylan was extremely friendly and helpful with my purchases. Thanks Little Road Gamestop

Positive experience: Very knowledgeable staff very helpful and sweet.

Fantastic experience: Staff is incredibly helpfull.

Fantastic experience: David helped me out after I noticed a pricing problem on the controller I got, thank God for David, lmao

Fantastic experience: Games

Fantastic experience: It was just great

Negative experience: They sell games cheaper everywhere else

Fantastic experience: Only place to shop

Positive experience: Friendly and nice employees

Fantastic experience: My son favorite spot

Fantastic experience: Muy buen servicio y muy amables.

Fantastic experience: Thank you Jacob for all your help. You’re awesome!

Positive experience: The employees are very helpful and if that store doesn't have the item you want they will find a store the has it.

Positive experience: The game stop I went to smelled like pee but everything else was good

Fantastic experience: Great staff very helpful. Clean store helps as well.

Fantastic experience: Great customer service, very friendly!

Fantastic experience: Very helpful staff loved my experience wish they carried pc gaming accessories but that's not a deal breaker. Will be coming back.

Fantastic experience: Money well spent ,unless you need a control Walmarts was cheaper for a brand new one...

Fantastic experience: Love it

Fantastic experience: Great customer service. Christian was awesome. Gave me all the info on the games I'm looking forward to and suggestions for pre orders. Appreciate it my friend

Negative experience: Racist

Fantastic experience: Always friendly and helpful.. Great gamestop

Fantastic experience: These people are so sweet to educate me on new devices for my kids. I left knowing much more, with the game I came in for. Can't recommend enough.

Fantastic experience: Love the games GTA IV and NHL

Negative experience: The manager, Damon, is not only unhelpful but arrogant and argumentative. I have shopped at GameStop for over ten years and never had a negative experience until recently. Damon, goes against corporate policy regarding coupons which, I discovered after calling the help line to see what can be done to enforce a uniform experience at all GameStop locations. I was informed they will do nothing in regards to having all GameStop conduct business in a similar manner but rather, leave it to the managers discretion. People should avoid this location at all cost. If you value supporting honest people go to a different location or even shop online; anything would be better than supporting a business that does not value their customers as GameStop has recently proven.

Positive experience: small but staff was friendly

Negative experience: We usually spend quite a lot of money at this place. We used to be regulars, but won't be anymore. We got a used copy of GTA 5 that I had bought for my brother, and when we took it home, it wouldn't load onto the Xbox One. Turns out it had huge scratches on it. The copy was trash. Who would resell such a messed up copy? We thought it was no big deal since we had a warranty on it, so we took it back the next day. The staff was helpful and got us another used copy, however we expressed our concerns when we immediately saw scratches on this second copy. The guy assured us that the scratches were "minimal." My brother brought it home, and again the copy was trash; it would not load. We even tried it on a second Xbox, and nothing. Errors kept popping up that the copy was unreadable. This time we were pretty upset because when we took it back, they told us we had to go to another Gamestop to get another used copy. After having to drive to their bad business three times, I felt that was ridiculous. They had new copies of the game and didn't want to at least give a discount or match the price of the used copy. I truly felt that they didn't appreciate our business and were just trying to rob us of more money, since they wanted us to buy a new copy. I will never shop there again.

Positive experience: Good selection, pushy staff for their club membership

Fantastic experience: Nice people, good prices usually

Fantastic experience: Owner remembers me and my gaming style preferences. Staff is personable and friendly.

Fantastic experience: if you want to waste your time and money. this is the place.

Fantastic experience: Love it

Fantastic experience: Claude and his stuff are great. They knew me by face and name..That goes a long way in retaining customers.

Fantastic experience: Clyde is the coolest guy ever!

Fantastic experience: Friendly staff that knows gaming. Good folks.

Fantastic experience: Best Gamestop Ever!!! Cesar is the store manager and he is awesome!!!