GameStop

Fantastic experience: 5 stars. This GameStop location has been excellent every time I’ve been in. The staff is friendly, welcoming, and clearly knows their stuff. I stopped in needing a new PS5 controller, and one of the employees recommended one of the newer V2 versions. I ended up going with the green and black one, and I’m really glad I took his advice. The matte material feels much better than the older controllers, and the battery life has been noticeably better too. About a week later, I placed a fairly large order for a Switch 2, a few games, and some accessories. Everything was packed quickly, and when I came in for pickup, the same employee who helped me with the controller was there again and greeted me with a smile. That kind of consistency and customer service really stands out. Overall, this is a clean store with solid inventory and genuinely great employees. They seem to be doing a lot right at this location. Only slight downside has nothing to do with the store itself — the plaza is a bit of an odd mix with two sex shops, a Taco Bell, and a smoke shop. Dream lineup for some people, probably a little awkward for others. But the GameStop itself is top-notch.

Negative experience: Rude Staff, lacking of knowledge, don't come to this store

Fantastic experience: Was able to get my full refund in less than 5 minutes and we are talking over 100. I got it all from black Friday too so the deal was awesome.

Fantastic experience: Great customer service

Negative experience: Business hours say 11am open, however it's 1:30pm and doors are locked, with no note as to why. I've been waiting 30 minutes for someone to open the doors so that I can pickup my order, I would have ordered my product at another location if I knew they would not have their doors open till later.

Fantastic experience: Great service they gave me a PS5 for free!!!! Lovey people

Negative experience: Ok customer service experience.

Positive experience: I love how they have a big collection of games but they are missing new ones and is very unorganized

Positive experience: Most of the time I go, the pokemon card shelf is empty Wish they had some to buy I have to go to the mall gamestop to get some

Negative experience: I purchased Call of Duty as a christmas gift for the wii, when it was opened it was the wrong disc or playstation. I don’t have the receipt because i bought it awhile ago and it’s now being opened. what a waste. employees need to be more careful when putting the correct disc in.

Positive experience: Do you have te oculus quest 2?

Negative experience: Every time I go to the store that store is closed when the website says they're open y'all need either new people working there y'all need to close that damn store cuz I ain't never open anyway

Negative experience: Store associates are kinda helpful, but good luck trying to get them to answer the phone!! Never!! They never answer

Negative experience: fake shop says open till 8 pm it was close at 6 pm if you all don’t want to work change the hours don’t make people to drive to the shop for no reason

Negative experience: Very unhappy about driving all the way from north Fort Worth to pick up online order to get to the store to find the gates locked inside & a hand written note in the door. Posted hours & online hours say open until like 8pm…it’s 3pm double checked that the store was open online in multiple places before heading that direction. Sucks to waste to waste to and be expecting to play games with kids, to find a handwritten note from yesterday that they were closing early. ONLINE HOURS SHOULD RELFECT WHATS GOING IN!!!

Negative experience: Very rude and unmannered on the phone. I’d avoid going to this GameStop.

Fantastic experience: Stanley and crew are the best always great customer service Everytime I come in I feel like I'm going to hang out with friends it's always an awesome experience

Fantastic experience: Very helpful.

Negative experience: This store literally makes up its own hours each day. 09/18/2023... message on door: left at 2:50, I'll be back in an hour. What's the point of even having posted hours, if you are not going to follow them. 40 min out of my day wasted. Time to find another store.

Negative experience: Love the handmade closing @5pm sign GS Management... not so much.

Negative experience: This location does NOT close at 8 like the posting states and what the Corporate website has listed. I've been to this location three times and they have a paper sign posted they are closing at 5p. The sign looks like it was made by a 3rd grader. Do better GameStop at Collins.

Negative experience: Went to this store today and there was a sign saying closed at 6

Fantastic experience: The store clerks were very helpful...

Fantastic experience: Went to get new controller Stanley helped me find what I needed n answered all my questions Excellent customer service 5 stars

Positive experience: Easy order online. No one ever answers the phone. Doors locked,but once there were pleasant assicates. Called 800#. They told me its a small store it could be short staffing. It's on Collins busy street. Hmm

Positive experience: Nice friendly service

Fantastic experience: Nice, knowledgeable, not pushy staff with new and used everything.

Negative experience: the fat white cashier was super rude, my kid was looking for a funko pop and he told my son " we dont have that anymore cant you see?!" very rude i hope u get your karma back

Fantastic experience: My favorite location. The staff is great

Positive experience: Its hit or miss on customer service

Fantastic experience: Excelente

Negative experience: I ordered Call of Duty Vanguard from the website and it was ready for pickup within an hour. Now that isnt an issue whatsoever... Let me tell you. I promised my daughter that we would play it that evening after we eat dinner, but Google and the website states the store closed at 9pm. The issue at hand it that after driving from North Richland Hills all the way to this location arriving at 7:30pm to find the store completely gated and closed with a hand written sign stating "Sorry for the inconvenience, but we closed at 6pm." I know Google lets you easily update your store hours for customers. This should have been done! Now after days of calling, I still cant reach the store since they dont answer. This is horrible customer service and it needs to be known this is why GameStop is going out of business! - I should have just downloaded the game from Playstation! SMH

Positive experience: Great store

Negative experience: They don’t answer the phone ever

Fantastic experience: Buenos precios

Fantastic experience: Val and Rowan do a wonderful job enhancing the customer experience.

Fantastic experience: Very kind staff

Fantastic experience: Was a fun place!

Negative experience: I’m here now it’s 10:22 there not open still. It’s been 2 times since thy have done this and it’s a Thursday why would anyone be late on a Thursday I just saw 4 customers pass and looking to see if anyone was there. The sign says 10:00am. Lights are on but no one’s has opened the doors yet. Sad thing is it’s not the first time

Fantastic experience: Great games and stuff at great prices!

Fantastic experience: Nice people and helpful

Fantastic experience: Cool asserioes for games. Took my son to go buy something for his xbox

Positive experience: My kids' favorite place

Fantastic experience: I am late to leave a review but I was very satisfied coming to this location. Val helped me out alot and the manager did as well. Took my PS5 to get it replaced because the motherboard was not working. Thanks again I really appreciated it.

Fantastic experience: Friendly and courteous

Fantastic experience: Coll shop! Informative helpful friendly staff!

Positive experience: A great place to buy your games buy your stuff I just think it's still more animated dragon Ball z Deadpool and more

Fantastic experience: Muy buena gracias

Positive experience: Its a Great Game Stop , the employee are nice and helpful here ,never had any issues yet

Positive experience: You have great employees I recommend to come in the shop

Positive experience: Store is clean. They had pokemon/yugioh cards I was looking for. Personnel seemed pleasant and nice.

Fantastic experience: Great place to bring my kids for a new game

Negative experience: Pre ordered pokemon arceus but they didn't have my bonus for pre order when I arrived. Don't pre order from the game stop false advertisement!

Negative experience: What a dump. The employees are immensely rude and unhelpful. I don't even know how this place still stands let alone functions

Negative experience: Went in to ask if they had what I needed in stock but instead, spent about 20 mins waiting where and watching the two employees converse with customer's about things that had nothing to do with what they were buying. I just walked out.

Negative experience: they didnt have pizza

Fantastic experience: GREAT CUSTOMER SERVICE!

Positive experience: Loved this store for being my first time the staff was extremely friendly

Positive experience: Gamestop has lost a lot of what used to make them the go to spot for all things gaming. The 3 stars is my way of saying the staff was awesome. Other than that, the usual overpriced games and poor trade in values... not a fan.

Fantastic experience: I love the games, they're awesome!!

Fantastic experience: Theyre polite, knowledgeable, and answer the phone

Negative experience: DONT BUY ANYTHING FROM HERE! I would give this place 0 stars if I could. Aside from being too expensive (same games at walmart and are $10 cheaper), they have the world’s worst return policy. If you open a new console and want to return it, it automatically loses half of its value. HALF! I wanted to exchange my switch lite with a switch and was told that they’ll give me store credit of only $100. I bought the switch lite 2 days before I went to return it. So it lost $100 in value over two days. The problem is I asked one of the employees if I can return it, to which he answered you have about 5 or 7 days to return. When I went to return it the manager said it was a misunderstanding and that I didn’t understand what the employee said Needless to say, im never shopping at this store again. Why shop here when everything they sell can be found cheaper in other places? Places with a great return policy if I may add.

Fantastic experience: Good service and games

Positive experience: Seems pretty good, No Xboxes though, not surprising being just after Christmas.

Negative experience: It's convenient to have a brick and mortar store, but when said store has to price guage just to make a profit, it makes me wonder why they aren't solely and online store. I went in to get a cord to charge my ps4 controller, paid, and upon coming home found out I could have gotten the exact same cord from Dollar Tree.

Negative experience: I WILL NEVER BE BACK TO 1081 N Collins Street Arlington TX 76011! THE STORE MANAGER FIRST SAID THAT ONLY ONE PS5 PER HOUSE HOLD AND YOU MUST HAVE A DRIVER LICENSE AND NO ONE CAN HAVE THE SAME ADDRESS PER PERSON TO A HOUSEHOLD BUT HE SWITCHED AND LET THREE MINORS IN FRONT OF MY WIFE WHO ALL STAYED IN ONE HOUSE PRE ORDER AS MINORS, AND DID NOT HAVE A DRIVER LICENSE! HE ALSO STATED BEFORE THE START OF THE PRE ORDER IN LINE THAT IF YOU WERE NOT ACCOMPANIED BY AN ADULT AND DID NOT HAVE THE MONEY IN FULL YOU COULD NOT PRE ORDER BUT LET THE MINORS UNDER THE SAME HOUSEHOLD COMPLETE AN ILLEGAL PURCHASE UNDER THE SAME HOUSEHOLD AND ONE OF THEM DID NOT EVEN HAVE THE CORRECT MONEY TO PRE ORDER THE SYSTEM! I AM VERY UPSET AND WILL NOT BE RETURNING TO THIS GAMESTOP ON COLLINS OR ANY GAMESTOP IN THE FUTURE! The Sad part is I felt as though it was racially motivated because all 3 kids were White and for the fact all 3 was accompanied under the same household and did not accompanied a Driver License and he said one per household and my wife was right behind them just to hear were sold out made me very upset and angry, never will GAMESTOP ever get my services ever again I’ve had an account with GAMESTOP since I was 13 and this will be the last time

Fantastic experience: It's really great services are fantastic and the workers there are super cool also games are cheap it's just perfect

Fantastic experience: Great clean open. Newest obtions

Fantastic experience: Always friendly and helpful

Fantastic experience: The assistant manager was very friendly and funny. It was very comfortable and enjoyed it a lot.

Fantastic experience: My boys favorite place great service

Fantastic experience: Always such good deals. Just wish they hadn't run out of vr

Positive experience: Did a great job keeping social distancing standards along with current capacity standards.

Positive experience: Quick easy visit found just what i needed

Fantastic experience: Gaem

Fantastic experience: Ordered a used game while paying through, was ready for pickup on under 30 mins and in and out in under 1 minute.

Fantastic experience: Had exactly what I wanted and very good service.

Fantastic experience: Great manager

Fantastic experience: Gamestop love it

Fantastic experience: OUR FAVORITE GAME STORE..

Negative experience: Called a bunch of times and nobody knows what a phone is!!!!!!

Positive experience: Made exchanging a game that didn't work for my son. They helped us and made sure we were happy with our second choice before we left.

Fantastic experience: GameStop is a great store. This is THE BEST location in ARLINGTON!! The employees are very helpful and knowledgeable. Will always return!!!

Fantastic experience: Always helpful

Positive experience: Clean and organized!

Positive experience: Staff are helpful, keep the store well organized and you can tell they have a passion for gaming. Occasionally the lines can get a little long but that's generally caused by certain customers holding up the check out process. Still not sold on the Power Up rewards program switching from 10% discount on used games in lieu of a $5 monthly credit but we shall see. People who don't buy many games will probably benefit depending on how long the credits remain valid. Those who frequently buy games reap more than $5 a month in savings IMO.

Fantastic experience: GameStop is a very fun place to shop at

Fantastic experience: Great

Fantastic experience: Exelente

Positive experience: Smaller store, has decent stuff staff not super helpful or friendly, if you asked a question they had short quick answers nothing helpful

Fantastic experience: Very helpful

Fantastic experience: Always great place to get games

Fantastic experience: Always love

Fantastic experience: Sus empleados son amables!!

Positive experience: Been going here for over 12yrs

Fantastic experience: Love they guys that work here everyone is amazing!

Positive experience: Very helpful .

Fantastic experience: Very helpful people and convenient location.

Fantastic experience: Awesome

Fantastic experience: Google MapQuest help me find the store I wish the store was in a better location but other than that there is plenty of parking to definitely be able to go in to GameStop the person helping me at the store was very knowledgeable he helped me with my purchase as well as keeping me up to date with all the new games I love The vibes of the store it was very clean there were two people at the store even if it was just one they are very good at trying to assist you and others and try to accommodate people as people walked out of the store they always said thank you I definitely appreciate the customer service at this GameStop definitely it's a good must go place!!!