GameStop

Fantastic experience: Great experience! I was able to get the most from my trade-in after awtix9ng from the PS5 to the PS5 pro. Staff is knowledgeable and very customer-friendly.

Negative experience: showed up at 7:45pm Saturday to locked doors over an hour before they close. Young woman with dark hair absolutely refused to open up and sell an Xbox Controller. Im well dressed, I work in Sales and will never consider doing business here again especially if I ever see her again. She actually had the gall to laugh at me. Your hours say youre open. I guess retail is doing well enough to forfeit business and turn gamers away. Ridiculous experience, really unbelievably bad.

Fantastic experience: Great customer service from Anthony! Had great recommendations and he made me and my buddies feel at home. GameStop needs more people like this guy!

Negative experience: Colton hung up on me. How does a GameStop not have copies of different years of NBA 2k?

Negative experience: These people are unprofessional and incredibly rude. No wonder its going out of business.

Negative experience: Unprofessionalism

Negative experience: I purchased a Game Call of Duty Black OPs 7. The game Terrible, and nothing like it's Described in commercials. I called this Gamestop, and told them that I purchased it on their recommendation, and wanted to return it. The Mgr. said to bring it in with the receipt. I drove 30 miles to return the game only to find out the best they could do is give me a $40.00 Credit on a Game I purchased for $75.00. They said they could not give me a full refund because the seal on the game had been opened. They could have told me this on the phone, and saved me a 30 mile Trip. I told them I would just keep the game. Next time if I want a Video game I will buy it from Amazon.

Negative experience: Rude skinny white guy completely unprofessional I get not going all out but don’t act like you hate working here saw a customer come in needing help and he told him with a rude tone “I don’t know man figure it out “ no need to be so mean

Negative experience: Need better customer service training

Fantastic experience: Do you have a disc for GTA 6

Negative experience: This store is an Old Yeller situation. Probably best if they take it out back and put it down. After my first trip I forgave the unprofessional attitude so many others seem to have experienced, only to come back a second time and literally can't make a purchase because "our machines are down". It's places like this that are the reason companies are moving to an AI workforce, and it'll be hard to feel sad for the people working here when it comes for them because they're literally begging for it. Maybe we can get a Pokeworks in this spot once they close down

Negative experience: 10/22/2025 I went today to get an xbox series system for my son and this clerk looks like he gets annoyed every time I ask a question and im the only one in the store and i try to get close to him to ask for something I see next to him an he yells at me “I don’t know can you Please back up off my counter?! In a very rude way so I went to Walmart to get it I’m not coming back to this store No wonder gamestops are closing down

Fantastic experience: I came in with an issue that was my own fault. Colton and Rico were able to walk me through solutions and took care of me. They were very friendly and knowledgeable! 10/10

Fantastic experience: Good selection of games at a good price. They gave me a good credit for turning in some older games. Staff is froendly and helpful.

Positive experience: A GameStop where they engage the customer. That makes a difference. The people at this location are a good group

Negative experience: Employee was rude

Negative experience: Walked into the store planning on buying new PS5 and a few games and was met with a disrespectful and condescending white skinny guy with forearm tattoos. Just for asking about a promotion they had going on. Do better GameStop, I thought you wanted to sell systems and games….

Fantastic experience: Great experience as always.

Negative experience: Waited in line before 3 PM for the Switch 2 pre-order. Kicked off right at 3 moving the line, great. It all went downhill from there: 10+ minutes to service each person, giving the same spiel about warranty and signing up for Pro. The system bugged out about 20 people in and they had to swap computers. Kept going back and forth from checkout to the back room to mark consoles to the related customer, all with ONE guy working. Make it to the register after TWO HOURS and, of course, now starting with me, only previous pre-orders who just need to finalize payment will be prioritized, then us who walked in. Again, I walked in TWO HOURS ago. The difference between me and the guy who came in 15 minutes ago? He put $5 down a month ago. Such privilege! This company needs to go down and this specific store is why.

Negative experience: the 2 people working on 04/12 in the evening a man & a lady, super disrespectful & unprofessional! They basically kicked out a family as they were in the store for “too long” once they left both of the employees began to gossip about them stating that their kids were super annoying, that they all smelled bad etc this made me & others in the store extremely uncomfortable as they were being very loud about it. You are in a work setting so again that’s very unprofessional & as a human that does not speak very good about you, it’s not that hard to be kind to others you really never know what someone is struggling with. Sorry but idk what kind of people y'all are hiring but this situation was definitely not okay! & i most definitely addressed it with them.

Negative experience: Sitting in front of store at 2664 beltline Rd Irving tx sign on door be right back. Waiting 20 minutes in parking lot. It 430 on Wednesday store not open. 3/26/25

Fantastic experience: The staff was super helpful and attentive. They have anti scalping policies (which is understandable) which thankfully allowed for me to get some pokémon cards for my kids! Every else has been sold out because they don’t have any sort of protections. Big thanks to Joe for being really personable and going the extra mile.

Fantastic experience: Awsome customer service

Negative experience: A girl there was being unprofessional and was being a bit disrespectful after asking a questing

Negative experience: Went into the store. We were the only ones there. The store help could care less about helping us. We had to drag answers out of him to try to get him to help us. He was not busy there was no one else in the store he was not helpful. I will not be back to that GameStop because of the lack of customer service !

Negative experience: The staff here is unprofessional, go to Vintage Stock a few steps away

Negative experience: They never answer the phone at the store, ordered a game online just wanted to confirm that it's ready for pick up.

Fantastic experience: Classic

Negative experience: Waited a hour outside bc the sign said they would be back . No one came to open door

Negative experience: I brought in 2 games original package never been open and no worker there unsealed the package and looked at him and said a few dollars a piece. Did he really have to open them? I walked out disgusted with his worker. He had no customer service attitude. He was an idiot I'm sorry to say.

Positive experience: Great place for games but the employees are not welcoming.

Negative experience: Honestly,I would not recommend this store. They have zero knowledge of customer service. The guy was really rude. I will rather say buy from Walmart then the gameStop.

Fantastic experience: Great customer service always

Negative experience: Went into the store yesterday to get a gift card for my granddaughter. While I was waiting in line, the cashier was being extremely rude and condescending to a customer that was in front of me. They didn’t have a controller replacement available and told him he would have to go to Arlington to get one and there was nothing else they could do. The customer asked if they could call to make sure the item was in stock before heading over there. He called the store and said rudely “It’s Busy, so you can either wait or call them yourself”. The customer said he could wait until they could verify which sent the cashier into a rage in front of the entire store. He started arguing with the customer and then asked mockingly if he understood what he was saying! The other employee and all of the other customers were in disbelief at the cashiers behavior. The customer left since it was apparently the cashier wasn’t going to provide any help. Once it was my turn to purchase a gift card, the same guy told me they were having computer issues and that he couldn’t get the gift card for me. Interesting enough the person who he helped prior to me got $100 gift card without issue. I asked for his name and he rudely replied “Joe”. It looks like Joe has already received other comments about being passive-aggressive and confrontational with other customers. Not only is Joe unprofessional and immature, but he is also incompetent. I would suggest going ANYWHERE else but here unless you like dealing with ignorant employees that are too lazy to do their job! No wonder GameStop is going out of business.

Fantastic experience: Great, great, great!

Negative experience: There are right ways to do things and there are wrong ways to do them as well. The CS rep Joe, did the wrong here. I went into pick up a title that recently released. They informed me this was the last copy. Okay no big deal. But what followed is where I had a problem. Joe decided to get snarky and say "Maybe if you preordered the game you would have secured a title. " First off, this wasn't my normal store I go to. It was close to my work on my way home. Secondly, if you expect people to preorder anything then maybe you shouldn't be condescending and passive aggressive about it. Would I recommend going to this location? I'd say no. Yes it's one bad experience but sometimes that's all it takes.

Fantastic experience: Best place for switch games

Positive experience: Nice Service

Fantastic experience: l was so so happy when my mom and dad got it l liked it

Fantastic experience: Went in quickly for the help I needed and purchased the product!

Fantastic experience: Stop in to buy controls for my game system.. still grew place to get all your gaming equipment.

Fantastic experience: I went specifically to GameStop to have someone educate me on the Nintendo switch which I'm not familiar with. I didn't catch his name but he provided an excellent service. Answered all my questions and gave me suggestions for my purchase. That is great service!

Fantastic experience: Ive always gone to this gamestop and the emplyees are nice and arent pushy and always ask if i need help looking for something and chill and sometimes start talking about games and such and so far this is one of my favorites

Positive experience: Got a nintendo switch for the kids birthday

Negative experience: I went to this location and got a Xbox one for my grandson and even when I was the only guest on a Sunday around 7:15pm when I tried to ask for help to the 2 guys if they can look a few games for me in their PC search they just point to wall and told me to find it myself I'm not coming back here

Negative experience: Im an old floke and ask questions about VR and racing sim... the guy working here is clueless about stuff...

Positive experience: Had lots of games plus clothing.

Fantastic experience: Always helpful, always friendly. I love getting the presidential treatment!

Positive experience: Ok, so the worker there was amazing and he was only doing his job. That being said, I was excited to find out that shirts were 2 for 12. I grabbed 2 shirts and went to pay. The man said those shirts were not included in the promotion because they were 2x. THAT IS FAT SHAMING! Why are the other shirts able to be 2 for 12 but not XXL (plus size) shirts!!!!!!! DO BETTER GAME STOP!!!!! Like I said, the worker was great, this is about GAME STOP in general

Positive experience: So the reason I put a 3 star is bc I was FAT SHAMED not by the employee he was great. But by the company as a whole. They had a sale for shirts which was get two for $12 but u couldn’t get it bc my shirts where 2X.. that’s wrong very very wrong. Your fat shaming people

Fantastic experience: Keith is always awesome

Fantastic experience: Still my go to for games most of the time

Fantastic experience: Muy buen surtido!! Excelente!

Fantastic experience: Leo is the best employee i've ever interacted with at GameStop. Thank you for selling me pokemon celebrations and being the best thing ever since sliced bread. Give this man a raise plz.

Fantastic experience: Excellent

Fantastic experience: Very clean store loaded with many collectibles and t shirts oh and games

Positive experience: I had an overall great experience. Good air conditioning and quality service. Also customers were adhering to spacing and Covid protocols. However consoles and other products were not in stock, likely due to the pandemic. Sadly that doesn't seem to change anytime soon.

Fantastic experience: Courteous friendly helpful and very professional good fair pricing.

Fantastic experience: Very good service from the young man who works in that store, he recommended games for my 5-year-old son and he explained to me how everything worked, I highly recommend them.

Fantastic experience: Great. Good customer service and short check out times.

Positive experience: Clean store, friendly staff member today.

Fantastic experience: Great service, very helpful guys!

Fantastic experience: Excelente atención

Fantastic experience: Very good customer service

Fantastic experience: Good Managers and employees! Very knowledgeable and always go above and beyond to help!

Positive experience: Nice staff but not much for ps5

Fantastic experience: I love this place Keith is amazing

Fantastic experience: Nice

Fantastic experience: Very pleasant and welcoming atmosphere

Negative experience: Does anyone shop here anymore?

Positive experience: I like how everything was before, the layout they have now.

Fantastic experience: Nice crew, not pushy at all, very knowledgeable. Loved it.

Positive experience: Not a large selection

Positive experience: Service is a hit or miss. When they are attentive, they're on it. But sometimes it seems like they don't want to be bothered. Also, their prices are a little on the higher end.

Fantastic experience: Loved it

Fantastic experience: GameStop Associate was very helpful and provided great customer service.

Fantastic experience: Very nice, they are cautious during these germ-filled days, so that puts me at ease.

Fantastic experience: Nice employees, lots of choices, good prices.

Fantastic experience: Good Vibes

Fantastic experience: This is my favorite Game Stop. They're always helping somebody and they don't make you wait long. They're friendly and amazing

Negative experience: It good if your looking for an older game. Older is cheaper but if your looking for a newer game for cheap... well you may as well buy it brand new as you may only save 5 or ten bucks. Same with game systems.

Fantastic experience: They had a game I had trouble locating anywhere else and were nice enough to hold it for me so I could get it the next day when I was in town.

Fantastic experience: It was amazing i found the game i wanted

Fantastic experience: Very convenient!!

Fantastic experience: Always good service

Fantastic experience: Good

Fantastic experience: Good folks lots of help

Positive experience: Employee was very helpful in giving us information about games and controllers.

Fantastic experience: They have everything the gamer could ever want.

Negative experience: They always try to upsell you. I've called them three times today for a game and they don't even answer. That's why there closing so many shops. Ok you don't want my business cool

Fantastic experience: I've been coming to this location for years, and have always gotten great service, if they don't have the product that I need they can usually locate it at another store.

Fantastic experience: Great Place !

Positive experience: Great location, only thing is that the staff is normally this wierd white guy with brown hair who is never in agreement with your decisions on games. Always suggests lame genres like kingdom hearts over call of duty

Fantastic experience: Games, accesories and collectibles

Fantastic experience: As soon as we walked in we were greeted with a friendly face and smile from Mark. He went above and beyond to make sure my son and I found everything we were looking for, and that we had a pleasant shopping experience as well.

Negative experience: Not pleased with my experience at this store. I wanted a preowned Nintendo Switch and the one shown to me, from the display case, was not the one sold to me.

Fantastic experience: I unfortunately couldn't find what I needed, which was disappointing. However, the staff were incredibly helpful and were genuinely interested in helping me find it.

Fantastic experience: A kids dream

Fantastic experience: i give extra ⭐⭐⭐⭐⭐! dude name is Shain and he is really cool. he helped me.to get 500milion ps4 only 2 left. and he helped me everythings that what i need. great customer services!

Fantastic experience: Exelente servicio vayan ya!