GameStop

Fantastic experience: Customer service Top Tier

Negative experience: STORE MANAGER ALWAYS HAS AN ATTITUDE,LIKE IF SHE DOESNT LIKE HER JOB OR SOMETHING, NEED NEW MANAGEMENT HERE

Fantastic experience: Muy buena

Negative experience: Stephanie was rude and not helpful. Claimed she couldn’t find my online order but customer service said it was placed for this store. Ended up canceling my order and took my business elsewhere. Hope she isn’t part of management as she’s very unprofessional!

Fantastic experience: Cean store. Nice staff

Negative experience: Your guy that opened today 4/15/26 12pm at the Carrollton Beltline location is rude and unhelpful. Yes we checked online before going to the store . You could have helped us locate the item at another store . It has been done before.

Negative experience: Location does answer phone and lies to avoid doing extra work.

Fantastic experience: Sold a couple games i had it was in and out.Definately good customer service

Negative experience: 1. Formal Customer Service Complaint – Ticket ID 1828456, Carrollton TX To GameStop Customer Support, I am writing to report a very disappointing experience at your store located at: GameStop 1906 E Belt Line Rd Carrollton, TX 75006 Reference: #1828456 I visited the store with my son to pick up what was supposed to be a birthday gift for him. Unfortunately, the interaction with the employee working at the time made the experience unnecessarily stressful and uncomfortable. When we arrived, the employee appeared irritated from the start. I explained that the purchase had been made online and showed the receipt to confirm that the item had been purchased through GameStop and that I had been in the store previously. Despite showing proof of purchase, she did not appear willing to listen or review the information I provided. Instead, the conversation became dismissive and confrontational. What should have been a simple verification turned into a situation where I felt disrespected as a customer. I want to be clear: I am not writing this to ask for someone to lose their job. However, the level of dismissiveness and hostility we experienced — especially in front of my child during his birthday week — was unacceptable. Customers should feel respected when they walk into your stores. I believe this situation would benefit from customer service coaching or management review so that other families do not have a similar experience. I would appreciate someone from management reviewing the situation and following up. Sincerely, Jerod Williams

Fantastic experience: Been recently going to this store to grade my cards and have never had a issue in the past 3 months. Very kind and friendly staff everytime I go. Its usually only one employee. Doesn't hurt to be patient if its busy in there.

Fantastic experience: Gracias moe

Negative experience: Never opens on time, when calling, no one to answer... 10:15

Negative experience: Gamestop is scalping,Pokemon trading cards & their attitude was we are above other scapers. What a hypocrite company!,What happen to being honest & keeping integrity of primary retail company. They are scaling the scalpers! I'll never shop there again unless they cease all their scalping practices & treat their customers with respect!

Negative experience: Called the store to get some help with why my sons Xbox had a black screen and the nice gentleman said he could test it and see if it was an hdmi issue or a power button issue and tell me if it was worth fixing. Showed up and the guy behind the counter was going to check and a woman came up with a disgusted look on her face and told the guy he wasnt allowed to do that only of I was selling it could they look at it. I was willing to pay for them to check but she just gave me a snooty attitude and said it was a hard no. Wow... Just wow. Ill be takimg my business elsewhere. Even if it was against store policy she could've handled it alot better. Gamestop has really gone down hill. They used to be so helpful.

Positive experience: GameStop is the one word.

Negative experience: Waited 30 minutes in line to be told that my pre order hadn't even been unboxed from its original shipment box and to wait or come back later.

Fantastic experience: Sean is an excellent and patient employee. After months of failure trying to fix my son's PS4, Sean was able to fix it in less than 5 minutes. He was full of knowledge and told us other things about the consoles we didn't know. Ask for Sean amd he will take care of anything you need. Thanks Sean!!

Negative experience: On Saturdays , they're supposed to open at 11. 11:23 still closed.

Fantastic experience: Great place for games and collectibles. You can buy new or pre-owned and trade in or sell items as well.

Negative experience: Extremely disappointed with my experience at this GameStop location. I waited over 2 hours in line to purchase the White Flare ETB, only to have my time wasted by an employee named Sean. This store had a known limit of just 28 ETBs, yet the line was managed inefficiently. Sean showed little regard for the people waiting—at one point, he stopped helping customers entirely to take a phone call that lasted nearly 15 minutes. Despite seeing a line of people who had been waiting patiently, he chose to prioritize a phone inquiry over those standing right in front of him. The lack of urgency and consideration was frustrating and unacceptable. If you value your time, I’d recommend calling ahead or visiting a different location. This level of customer service is not what I expect from a major retailer like GameStop.

Negative experience: Sean took 20 minutes to have one person check out and then spent 15 minutes on the phone while 20+ people are waiting for their turn. Ridiculously slow. Hire one more person to help him or fire him.

Negative experience: Sean should get fired. We’ve been waiting in the line for the past 30 minutes. This is unacceptable. He’s been ignoring the customers and only answer phone calls. Please take take action on this. Thanks!

Negative experience: We’ve been in line over 30 minutes waiting to check out our one item - they have one associate up here on a Sunday

Negative experience: I don’t know if it’s a GameStop policy, but Ruth made me surrender my wallet when I asked to see the condition of a disc for a game I was interested in purchasing. It’s never happened at any GameStop I’ve ever shopped at and made me incredibly uncomfortable. I purchased the thing I came for specifically, but I don’t believe I’ll be shopping at that location very frequently.

Negative experience: If I could do negative stars I would. Ruth and some other joker would not honor the sticker price even when asked three times. I came in looking for a riffmaster guitar which had a sticker price of 109. Ruth took off the sticker on the guitar and told me “she gains satisfaction from peeling stickers off.” Then rung it up at 129 I asked why they weren’t gonna honor the 109 price. They gave me the excuse that they haven’t gotten around to it and so they weren’t going to change the price. Terrible service and zero accountability for their mistakes. GameStop, you need to do better.

Fantastic experience: Outstanding service! I came to pick up my PSA-graded card, which was graded through the store. Shoutout to Ruth (I hope I spelled her name right!)—she was awesome! Not only did she help me retrieve my card, but she also offered to check its estimated trade-in value for me (I had no idea GameStop bought PSA-graded cards!). The whole experience was smooth and hassle-free thanks to her. 10/10—highly recommend coming to this store.

Negative experience: I got there and they did don’t let me go inside

Fantastic experience: i just bought A PS2 and a few games from here.... The staff was very helpful and courteous ..... I'll come back again‼️

Positive experience: GameStop was very helpful. I was looking for Pokemon for a young child's Christmas

Negative experience: Back in 2020 a dude named cole blonde haired dude Didn't let me buy games because he thought I was buying it for my little brother but it was for me So I had to go to another store and buy it there and they didn't care that I was with my little brother

Fantastic experience: This is a great store, with great employees that are willing and wanting to help you get what you want and need. Like this particular employee today that helped me which was Nathan, he gave great customer service to point where I had to write a review and that is something I usually do, so this review speaks volume about him and the employees working here. So if u want great customer service and need help with anything and I mean anything this is your store .

Fantastic experience: The customer service was really good. They paid for my brother 0.58

Fantastic experience: Nathan was a great help.

Fantastic experience: Great service. Peter was very helpful. Definitely coming back.

Fantastic experience: Nathan is an angel. His customer service and friendly demeanor have made this experience exceptional. He went above and beyond. And gave great tips. He also saved me from a burning building back in 2000. I trust this young man with my life. Nathan is amazing and this is my permanent game stop for all my needs. He made this visit the best gamestop experience Ive ever had

Fantastic experience: Nathan was the best! great service, great attitude, and very knowledgeable.

Negative experience: Be careful because they completely rip you off. Son went in to get a wwe game that had one price on it and when scanned it came up more expensive. Husband showed where it said it was cheaper and they stated they “forgot to change the price”

Negative experience: Says they closed at 9pm but they doors locked at 6pm and no one answering the phone is crazy like who works here losing business cause yall closed during day when it says yall open

Fantastic experience: Was very helpful

Fantastic experience: Awsome staff. Nathan helped me out a ton getting a new pro membership for me.

Fantastic experience: The staff is chill. Love the service

Negative experience: I order a ps5 here but didn’t want it anymore I tried canceling the order kept saying error so I tried to call this store no one would pick up I called 6 different TIMES! So now I had to call customer service and they told me the store had to do it but he told me they CLOSED 5 HOURS EARLY! So I had to wait until tomorrow and after the store closed on there official time they sent me a email saying ready for pick up. I was pissed because I no longer wanted it and I went to pick it up and to return it but they had a system error where I can’t return it and told me to go back to customer service. I just want my money back!

Negative experience: Could not get anyone to answer the phone after 12 times!

Fantastic experience: Guy this place is the best BUT there's no Xbox 360 Game I think they where never there when I checked

Negative experience: I've been shopping at this location for the past 2 years and never have I ever once had a problem up until recently. The little short, blonde lady that runs the store just north of here has been in more often, and I haven't seen the other guy with the glasses lately, Juan I think his name was. I normally shop at this store to avoid the blonde lady because she's so rude to her customers! I was in earlier, and i saw her literally kick this family out of the store just for having a large stroller and that the mother was breastfeeding. Of all the ways she could have handled the situation, THAT was not the way to go. She will always try to talk over you, and when you only come in there for one item, she'll pressure you to buy something else before leaving. Would not recommend shopping here just to avoid her.

Negative experience: Disappointing inventory and rude staff, shop elsewhere

Fantastic experience: You get cheaper prices in videogames

Positive experience: This GameStop is pleasing! First time buying was quick and easy. Had to return a game once and it went smoothly, no problems. Nice workers that are ready to help.

Fantastic experience: Very helpful with questions and took their time helping me with gifts even though they were amazing at multitasking and helping other people looks like name was Juan 549487

Positive experience: Good place

Fantastic experience: Staff is friendly...

Fantastic experience: Amazing service, the games and consoles I got from here work very well and are very helpful.

Negative experience: We went in to pre-order a game and were practically harassed about this yearly membership thing you would pay for. When we went in to pick up our copies of the games at the midnight release, we were turned away because we didn't confirm with the store earlier that we were picking up the game, though the employee we purchased the games from never told us this. Absolutely disappointing.

Negative experience: You have Saturday hours from 11-9. I arrived at noon and the store was closed and locked up.

Fantastic experience: The workers know what they are talking about when I comes to the games they sell.

Fantastic experience: Good

Fantastic experience: Can’t wait to go back

Fantastic experience: It’s games all around you

Fantastic experience: Great store with knowledgeable staff.

Negative experience: The lady acted like she hated her job

Negative experience: False advertisement had a sign on the wall that said 255 for preoned ps4 pros yet they only gave me 180 for it then 135 for a stain on the top of it .

Positive experience: Honestly, this GameStop is super small. The staff on my visit were ok.

Negative experience: Brought in 3 unopened items to return, along with the receipt from purchase, etc. Some corpulent lummox waddled from the back to tell me that their policy is to not return new items, but that I should open them, and then go to another store and just tell them that I didn't like it. Explained that it was a "new policy for the holidays to prevent losses at stores." I proceeded to call another store to ask them what the return policy was. They told me new games only, if they were opened, they could only do the buy back pricing. I called corporate, and they told me, in no uncertain terms, that what the manager had stated was categorically false, and that I definitely should not have opened the items. I'm not sure if it was incompetence or laziness that informed the store's actions, but either way, make sure you insist on them showing you what the store policy is and don't trust them at face value.

Positive experience: Friendly staff the place is always full. My only complaint is they never answer the phones. Everytime I've ever called this place they never answer the phone which drives me crazy lol.

Fantastic experience: Also something I don't have close to me in California it was nice to see a gamestop.

Fantastic experience: Great experience each time

Fantastic experience: Amazing place for games and pokemon cards

Negative experience: Found this here for a Amazing price 6.99$ Change my review... Blonde lady in store very very rude constantly pushes you to buy things or promotions I get it but when I say no so many times it means no... Then she just like I'm going to go ahead and put $2 or $3 protection on your CD without even asking me...

Negative experience: Worst experience ever! Girl working front desk white lady very short kicked me out because my baby 1 year old was not wearing a mask! & asked my daughter very rudely to not touch the windows because then she would have to clean them but the other little boy (caucasian) was opening and closing the doors! I drove 12 miles to this location because another location said they had the playstation I was looking for and before I told her thats what they told me she cut me off and told me she sold it. She was beign very rude to me (hispanic) and amazingly nice to other people (caucasian) that were there! I have never gotten treated this way! Gamestop you need to do better hiring these kind of people. This happened 03/11/2021 at around 6:00pm. I bought a brand new playstation 4 else where. This deserves less than 1 star. Do better!

Negative experience: Horrible attitude from white employee taking a hour+ “lunch break” I had been waiting with my dad for 40 minutes already and when she gets here she opens the door then closes it back up again. Man next door from Joes pizza informs that she’s always rude with customers and unnecessary long breaks. After she overhears him telling us about her behavior she comes and begins to argue with the man and in that time could’ve just let us in and purchase what we came for.

Fantastic experience: Service was great, safe clean environment. They were able to answer all my questions (: My kido has a brand new Nintendo Switch!

Negative experience: Alguien Sabe Porque No Esta Abierto El Local Estos Dias??

Negative experience: Your blonde staff worker is extremely unprofessional. I pulled up to visit the store. The woman yelled from her car "we aren't open" (in a very rude tone as if I knew she was the staff worker). 3:20pm on a Thursday. I asked if there were any other staff workers inside since the lights and door was unlocked and she rudely told me : "I am the worker. I just got my lunch from McDonald's. I just getting back". This is a coaching opportunity at the very least. Very disappointed the way she spoke to me.

Positive experience: Nice person

Negative experience: Cierran una hora antes, yo salgo a las 6:30 de trabajar y me tardo como 15 minutos en llegar ahí, ya casi tengo una semana de estar yendo a querer comprar un control para mi PS4 y siempre encuentro cerrado una hora antes y siempre hay alguien adentro que pueda atender, El horario dice que cierran hasta las 8:00 p. m. Y cierran una hora antes

Fantastic experience: Brittanae is always so polite and professional.

Fantastic experience: I came in to buy my daughter a present for Christmas and Brittanae was so knowledgeable! (I didn’t know one person knew so much about Animal Crossing) The line took a while with only one register up, a lot of customers in front of me were upset about lack of inventory, but Pedro and Brittanae did an amazing job at directing them where they could get it!

Negative experience: The blonde chick at the register is laaaazy. Two customers in a row treated rudely. She was asked about 2 same game but labeled different prices. Then gave COVID-19 excuses. This location needs to improve their customer service to be able to sell and survive this 2020.

Negative experience: If I could give less than one start I would ! the girl who was working front couldn’t do a return on a online purchase didn’t even take her time to see my email or help me with the return. I guess she was more busy eating not even the point as customer service you should at least try to help them out not just push them out the store to other GameStop. I was glad I found another GameStop who was nicer than this store

Fantastic experience: The staff here is genuinely hospitable and know quite a bit of the gaming industry. Fernando and Abby are awesome

Fantastic experience: Even thi there was it n guy half brown and blonde hair all by himself he got through 20 people with no hesitation that man need a raise

Fantastic experience: Great place, Great people.

Negative experience: This location packages returned/defective controllers and sells them at retail value!!

Fantastic experience: Always a pleasure to shop here!

Fantastic experience: Awesome

Fantastic experience: Awesome store

Fantastic experience: Nice place. Helpful employees. Reasonable trade in prices and n buy back items. Reasonable price for used/new games.

Fantastic experience: I bought a game, found out it was scratched, and pretty much unplayable. I took it back the next day, and they gave me another copy. Service was quick and professional.

Fantastic experience: Excelente servicio

Negative experience: Went to store to buy new modern warfare game, I don't even know the guys name, he said 3 words to me about needing a I.D I told him its in my big truck. I said that bites, Before I can even tell him ill just buy a new game , he tells me get out. The most rude little hobbit of a man I have ever seen, I been going to same store for 9 years with 0 Problems. The man I seen most often there was a cool dude, Even the girl there is awesome. This guy I would FIRE HIM ASAP if that was my company.

Negative experience: Nobody anwsers the phone

Fantastic experience: Helpfully no cute women though

Fantastic experience: Friendly staff, clean and well organized.

Fantastic experience: Abby is one cool human. Super polite and magnificent customer service skills. Thanks guys

Positive experience: It's just gaming.

Fantastic experience: Great staff that are really friendly also help if looking for a game you may like. Also I remember calling asking if they had released a game i was excited for and they said no, but then they called me back 5 mins later explaining that they looked at the wrong game and said they did have game.

Fantastic experience: Very helpful and nice.

Fantastic experience: Lo mejor de videos juegos

Fantastic experience: We love getting games here

Fantastic experience: Friendly staff, didn't try to upsell me on things I didn't want. I'll definitely go back.