GameStop

Fantastic experience: I always visit my local GameStop when I was a little kid and now it has come to a end closing for good and after 22 years of opening and service man

Negative experience: Was at the Midnight Switch 2 release & it was an awful experience! The employees were working super slow mind you there wasn’t that many of us waiting! Took the cashiers for ever to ring up everybody & was busy chatting and holding up the line! It should have been quick in & out with the new switch but made it almost a 2hr delay! Finally get inside for mine & the employees are just chatting so loud & screaming over Pokémon. The cashier with an Afro/curly hair gave me a jump scare with yelling about the Pokémon he hates then got pissed off because I didn’t wanna sign up for the rewards program & gave me such an evil look. Definitely will not be coming back anytime soon! The manager or the guy in charge told us I have enough switch 2 for everyone in line an hour later comes back out saying idk if I have enough & said he would update us & didn’t luckily I got my switch 2 but it was a nightmare

Fantastic experience: The store didn't have what I was looking for but my encounter with the employees was pleasant. Thank you.

Fantastic experience: Bueno

Negative experience: Walked in, associate was on speaker phone on his personal phone , eating, and was very unhelpful.

Positive experience: It's an alright place I believe they hired someone new there and doesn't know much of anything customer service related even just handing the receipt seems like a hassle. The place is disorganized with boxes laying around the counter. I would understand if there's nothing to organize you'd be able to sit but it's just cluttered and messy. Other than that if you know what you're looking for it's a quick in and out

Negative experience: The people working at this GameStop have terrible customer service. I called about something and he hung up on me two times. This is the only GameStop that has what I need last time I was there they were super rude And not helpful at all I recommend going to a different GameStop

Negative experience: The white dude with the curly hair is very disrespectful, bearhart is his last name, when asking something he cuts you in the middle of a sentence as if he doesn’t want me to purchase a thing, I go once a month and every time I go he follows me as if I am going to steal something. If he isn’t there for customer service I don’t see why he should be working there.

Fantastic experience: this store has been a consistently amazing place to shop for games and merch! not only am I going to find a complete set of all the Indiana Jones things that I want; I can also bring in my kiddo to get all things Pokemon and anyone working there will share that same enthusiasm. George, you're a rockstar!

Negative experience: Never visiting again, I came over today to browse around and preorder a game but the guy at the register was being very annoying and asking about different random things. Then decides to follow me around the store yapping about his lunch and burping loudly near me annoying and disgusting me. I tried browsing but then he kept following me and getting in my way so I decided to just leave this location and head over to the cockrell hill location much better store and doesn't have annoying employees following around bugging you every minute.

Negative experience: They don’t stay open tell 8! They close at 7:35!

Fantastic experience: muy bien ay de todo

Fantastic experience: Buen serbisio

Fantastic experience: Pregunte acerca de un juego y me dieron una explicación muy bien detallada, dan buen servicio

Negative experience: HORRIBLE CUSTOMER SERVICE!! DEFINITELY WILL NEVER BE COMING HERE AGAIN.. EVEN MY 10 YEAR OLD SON SAID THAT WE SHOULDVE GONE TO A DIFFERENT LOCATION!! GUY LOOKS LIKE HE HATES HIS JOB, NEVER GREETED US. AND THEN I MENTIONED I CAME YESTERDAY ABOUT 40 MINS BEFORE CLOSING AND IT WAS CLOSED BUT SIGN WAS STILL ON.. HE JUST SAID "IDK I WASNT HERE YESTERDAY ".. he literally rushed us and even said I had to close 2 mins ago.. but still wasn't even 8 yet.. he just had bad attitude a d bad customer service.. go to different location instead

Fantastic experience: BIGGEST shout out To Raul at this gamestop their is no better game stop than his he has hands down best customer service and has outdone the Carrollton stores on Jose lane and Dallas parkway with his help I'm able to enjoy and be happy with the products I purchased thank so much Raul for the help

Negative experience: Showed up at 8:30 pm on Friday, October 6th. Hoping to drop 200 dollars on new 151 cards. Tall gentleman in the back with afro hair ignored us trying to come in. Open sign ILLUMINATED and hours posted of 9pm on the door and online.

Negative experience: Horrible customer service in here today the worker dose not greet anyone seems to be having a bad day with people. @GameStop

Positive experience: Tienen un excelente atención al cliente pero tienen poca variedad de juegos tienen buenos títulos de juegos pero no en cuentras los juegos q quieres

Fantastic experience: I love the empty

Fantastic experience: Great service and i highly recommend this GameStop to gamers. Also alot of stock and very clean and very well organized!

Negative experience: Went in to buy a game console and the cashier told me I had to purchase a GameStop pro membership if I wanted to buy it. I told him no when I was checking out and he still added it to my transaction and charged me for it. I told him I didn’t want it and he said “my manager is making me add it to all transactions regardless if you say no.” This is predatory and shouldn’t be necessary. I decided to keep the membership instead of cancelling it in the 2 day timeframe given for cancellation. I tried using my points online and guess what. The account was NEVER registered. 1 hour later on the phone with GameStop customer service and they told me I would have to go back into the store to repurchase the membership and there was nothing they can do about it. HORRIBLE. I should’ve just gone next door to target or Walmart.

Negative experience: Associate seemed high and said they don't take trade INS and advised me to go to another GameStop...... Worst service ever!

Negative experience: Muy mal servicio uno de los muchacho q está ahí es muy grosero se cree muy chistoso el fin de semana fui por q mi hijo quería un nintendo y le pregunto al muchacho q diferencia hay de uno y otro de los q estaban ahí y" dice con una risa burlona q uno es más caro q el otro y q uno es negro y otro blanco y se ríe" para mí fue una falta de respeto por q ellos están para atender y responder dudas q uno tenga se supone q la atención al cliente es lo primordial,deberían tener personas más amables y atentas por q por si no fuera poco nos atendió hasta q el quiso nada q ver con el otro muchacho q estaba atendiendo otros clientes.

Fantastic experience: Jesus is the best person ever! Jason is also pretty cool! Just be reasonable!

Negative experience: The Manger was totally not professional at all. The experience sucked.

Fantastic experience: Un lugar muy bueno con el mejor servicio al cliente donde cualquier duda que tengas te pueden ayudar de la mejor manera.

Negative experience: No atiende rápido y no. Contestan los teléfonos

Positive experience: Lo que buscas encuentras

Fantastic experience: Good place to buy videos games , and accessories.

Fantastic experience: Buena atención

Positive experience: Helpful employees respectful n got us what we was looking for

Negative experience: Customer service stupendous! But they don't have diddly squat here! It's like the place is just open to be open. They have absolutely no selection of games or accessories.

Negative experience: Took a chance, and a UBER here to get an Xbox 1S and some games.Tried calling for 2 days, and no answer. I had a 500.00$ budget. The result, GameStop was out of stock!...it's a freakin' store that sells Only games and game consoles! An ill run company and employees that could care less about it's customers and a profit. Wait...they will buy your old games(or like new games) also for a rediculous discounted price. What a scam.

Positive experience: very good attention,

Negative experience: This place is hell

Fantastic experience: Love their customer service

Fantastic experience: Greatest

Negative experience: Rude Staff. Does not know how to talk straight to a customer.

Negative experience: Have called this location as it’s the only location that supposedly has a headset that’s in stock but calling to verify. Been calling for the past week and automated systems keeps saying they have technical difficulties. I live pretty far away and only want to make the drive if confirmed they have it. Have called other stores and they can’t get through to them either. Very disappointed in this location.

Negative experience: Bad experience over all! Don’t come here they barely even help out at all

Fantastic experience: Love it never had a problem at the store everyone is so friendly

Positive experience: It's small but I know it's been there for as long as I remembered, tho I just cant help but dislike how cheap they buy things from you and sell it way higher to others.

Fantastic experience: Best game stop on this side of town

Negative experience: Bad servers

Fantastic experience: I had a great experience. I was greated right away the associate was very knowledgeable

Positive experience: So my son has me buying vbucks for fortnight now , yea thanks game stop

Positive experience: A good place to buy games i honestly hope it lives for a long time

Fantastic experience: si chula

Fantastic experience: Best game stop so far even doe is a lil drive for me to get there but they never disappoint me

Fantastic experience: Good

Fantastic experience: Very good place I have been going there for a few years and honestly it is not like most of the gamestop's that are bad.

Positive experience: Bueno para los chicos

Positive experience: Dosee t have e everything for gaming

Fantastic experience: Nice workers

Fantastic experience: Good Prices

Fantastic experience: Nice Staff Good prices

Fantastic experience: Had everything we were looking for. Staff was very nice and helpful.

Fantastic experience: Genial encontre lo que buscaba

Fantastic experience: Its GameStop so it's all good.

Fantastic experience: They actually had the 1 game my son was looking for all over town really small but we'll stocked

Fantastic experience: Love the Store

Negative experience: My husband loves game stop

Positive experience: Nice place to shop for games

Fantastic experience: They have great prices and the employees are very helpful.

Negative experience: To cheap with game trade ins.

Fantastic experience: Awesome place we are a regular here.

Fantastic experience: Perfect

Fantastic experience: Cool store

Negative experience: Too much money

Positive experience: I got the 4 for 20$ deal got home and one of the games wasn't in the box smh

Fantastic experience: Love their prices!!! Very affordable!! Especially is you have boys!

Fantastic experience: Best Game stop I've been to. Very friendly and very helpful.

Positive experience: Great customer service, very helpful.

Fantastic experience: It is one of the smaller sized Gamestops but there is still a lot of games and merch to find! The cashier, Cyndi, was very excited about video games and believe it or not, that is something that is sort of needed when going to a video game store! A great expierence! It has really improved a lot over the many years of its existence.

Fantastic experience: Good service knowledge is excellent

Fantastic experience: Precios bajos.

Fantastic experience: A prity good place to buy games

Fantastic experience: I seriously really wanna give 2x 5 stars. The guy his name is Shane. He is really awesome dude that I never met b4. He got my back to purchase ps4 pro 500 million witch was two more left. I asked him for hold it and how long. Well he can hold only 1 day. But he is really smart dude. He told me untill I get it lile in few days just keep calling for hold everyday so he can avaible to hold it for few days. And he help me out so good even took time lile 2 hours to process sell my ps4 pro to trade and I had problems save data transfer but he really help me out so great. The down side is only this place gamestop is really rough.... but the all staffs are really cool. I wanna move to close this gamestop so I can go again. But the sad things I am living in gp so take 30min around. Mr Shane you are great dude!!! And thank you very much for help me out!! Coolest guy that i never meet b4. I strongly recomend this store!! I hope I will see u again.

Fantastic experience: Asta ahorita mis hijos se divierten con diversidad de juegos.

Negative experience: They are very friendly until your bring up anything to do with Xbox, can you believe some there don't even know what an Xbox one s is??? And if you want a job there don't even mention you OWN an Xbox console. You will never get hired. I'm glad GameStop is going in the dirt. Your a game company, you should know about the games and systems you sell. I don't own a PS4 but I know what games are available for it. And I've never worked for a game company, that should say something.

Fantastic experience: Very helpful staff

Fantastic experience: Tony always knows whats up!

Fantastic experience: Great place

Fantastic experience: Muy lleno en este día, con la llegada del nuevo call-duty muy bueno, tuvo buena organización.

Fantastic experience: Friendly staff, cheap prices

Positive experience: Very friendly staff, helped us to find what we wanted. The place is full of all kind of games. The problem is that they catter to the newest systems so if you are into older stuff, call ahead.

Fantastic experience: Great place to buy games and the staff are extremely friendly

Positive experience: Buenos precios

Fantastic experience: Good variety of games and consoles

Fantastic experience: An awesome place to find your video games and the personal is soo friendly

Fantastic experience: Sold my phone here. Very efficency. Fair payment. The two guys working were awesome and knew they're stuff.

Fantastic experience: Buena atención

Fantastic experience: The most amazing employees! The staff did such an amazing job helping my ten-year-old pick out the right Nintendo DS along with some great games.

Fantastic experience: Gaming controller steering wheel. Yeet.

Positive experience: Always friendly staff!! Just don't understand how they have a loyalty program, but can never redeem for what I am buying. Crazy!!

Positive experience: Too expensive

Positive experience: First off let me start by saying if I were rating just the staff it would be 5 ☆'s all day. The only reason this is 3 ☆'s is because of the company and their bogus policies and rules. I have stayed faithful to Gamestop, even with everything going digital and most retail going to online shopping so because of how corporate runs their stores I will probably be changing to Amazon or just buying my games directly thru the consoles once my pro membership runs out.

Fantastic experience: Excelente

Fantastic experience: Great