GameStop

Fantastic experience: Came for the midnight release of chaos rising and had so much fun the whole time, the staff were lovely and did a great job!

Negative experience: It’s been a minute since I’ve been in a GameStop and today cemented why I probably won’t go back. I walked in, didn’t see anyone working behind the counter, no hello or anything. I had some questions, but I guess they were in the back or feeling shy, I don’t know, and all the trading cards there are not at MSRP? They had like scalper prices but what do I know ‍♀️ Everything in there seemed to be overpriced.

Negative experience: Totally felt unwelcome the two times I came to this specific store. It’s like they are bothered to help. I came in to order some games and ask question about compatibility between certain Nintendo DSs and they literally told me to go online because it’s much “easier”. For who? Not for me. The girl there just seemed that she was so over it. Why even have open store if you throw us to go online all the time? Last time I stop here.

Fantastic experience: Lots of selection of games for different platforms and excellent customer service, helpful staff members an overall wonderful experience thanks GameStop!

Fantastic experience: They replaced my controller and connected it to my PS5.

Negative experience: The black guy with dreads wouldn’t sell my husband a game even with trying to show ID super rude . if u don’t want to work just say that instead of being rude & not doing your job good

Fantastic experience: Ray the manager was working even when he was sic, great people working here

Negative experience: Vises their old location years ago and pre-ordered a game. They had no signs indicating they are moving locations. So 2 months later I found the store had moved. Visited their new location to pick up my game and was told my old pre-order was no longer valid and would have to pay full price again to buy my game. They made sure this customer would never step foot or order from GameStop now or in the future!

Negative experience: I came to exchange a game that didn't work with our PS5 Came across a employee named RAY he was having a hard day first told me he couldn't exchange because I didn't have a receipt ok fair I then ask if he can buy it because I was not taking it back home if It didn't work with my console ok he says he'd buy it at 4 dollars again ok I'm not taking it home he asks for a ID I went to the car got my passaport because who won't take a passport he then continues to say "I need one with picture " again the passport has one I say ok u know what it's too much for 4 dollars I take myself home and look for this receipt sure enough I find it ok I drove back and again RAY is still having a bad day and giving me trouble he won't take my passaport this time because you have to scan it he gave me the most uptight stare and trouble he needs to find another profession maybe and this store would be better get it together people we all bleed the same and that was just racism

Fantastic experience: Love this location rayshawn, avary and all the other hardworking store always looks clean on the inside employees are always nice and helpful the switch 2 Midnight event was excellent put together well and very fun keep gamestop alive and give everybody at this location raises IMMEDIATELY ❗️❗️

Negative experience: Horrible customer service, guy in the front name Rayshawn is rude as hell, asked him to see some trading cards and wouldn’t let us even check the back of the box asked him if he had more product and said no when we saw more of it under the display he pulled out .

Fantastic experience: Last copy of Mario vs.Donkey Kong for Nintendo Switch games

Negative experience: Employee who I interacted with was extremely rude and unhelpful.

Negative experience: Came here at 4:25. And they not even open. This is why they slowly going out of business.

Negative experience: Its a fine store, but employees dont seem to know what they are doing, including the manager. They claim they dont take trade ins for a lot of things that are clearly listed on the website, I had to walk them though how to find it on the site just to sell a gamecube adapter for the switch. They couldnt figure out the controller. When it comes to trade ins, I would avoid this location.

Fantastic experience: Employees had good customer service and gave knowledgeable answers while assisting me!

Fantastic experience: So I came into Game Stop for the first time for a birthday gift and I literally had no clue where to start however Joey was super awesome! He toured me around the store and showed me everything from top to bottom. His customer service skills were out of this world! I wish there were more Joey's in the world! All in all for my first visit to Game Stop it was phenomenal due to the outstanding customer service I experienced. I would definitely recommend this location to anyone interested in gaming.

Positive experience: It's a video game store!

Negative experience: Just a heads up! They will not price match to their own website. They have a game in store for 39.99 but on their website it is 29.99. Was told by 2 employees that per their manager they will not price match to their own website unless I have a pro membership. Went to target and got it for $29.99

Fantastic experience: Excelent service

Fantastic experience: The employee on duty was very helpful but he said it was his last day.I was looking forward to being a customer there.

Fantastic experience: The attend it was very nice

Negative experience: The store smells so bad, like it's not been clean and someone didn't take a shower, also try selling ps2 games.

Positive experience: Good, friendly, knowledgeable staff.

Fantastic experience: Awesome store great customer service. Thanks Ray for going above and beyond to help me!

Fantastic experience: Employees are very nice and helpful here

Positive experience: Great customer service, and very informative.

Fantastic experience: Great buy buy bàck prices and friendly staff

Negative experience: The two people working on Easter Sunday have the worst customer service. I wanted to trade in two items, and since I walked in he already had a horrible attitude. I said I wanted to trade something in and he looked at my series x with a face and asked anything else ? I was like yes this Xbox one . He was like well did you reset it ? I was like yes , he’s like well I’m going to have to mark both defective because It would take 3 days to update because our internet is slow ? Um excuse me sir that’s not my problem . I’ve brought different reset consoles to gamestops and they have never minded ! EVER . They have never made such a huge deal about me resetting an item . it seems like he was just being lazy and didn’t wanna do his part. He had the nastiest attitude like he didn’t want to do anything and was just trying to avoid working . Like isn’t it apart of your job to test it out ?! Get some new employees.

Negative experience: Bought a used controller that was defective. Tried to return it for a replacement but policy proved to be more important than customer satisfaction since it was just over the return window by a few days.

Negative experience: How do you let the store close, For so long during busy hours, got there at 4:30 to a hand written sign that said be back at 5 guess I'll go to Walmart for a ps5

Negative experience: How can I start I bought a brand new ps4 controller, next day I decide to play the controller doesn't even turn on or charged bring it to the store to see if they could swapped it and the store associate says it I brought a different controller when on the receipt says white and controller being white worst customer service if I could give then no star I would.

Positive experience: Got a Nintendo wii game for Christmas.

Fantastic experience: My number one place to get games accessories and trading in

Negative experience: No pokemon cards. Why

Fantastic experience: Great customer service

Fantastic experience: This location is farther than the once near me but it is my go to. Love the friendly staff and always feel welcomed. Plus they always trying to get me the best deals for being a pro member. Shout out to Clint!

Positive experience: Great deals

Fantastic experience: I’m from out of town and the staff were very friendly and helpful!

Fantastic experience: Was a very pleasant visit. The employees were very friendly and knowledgeable about there products and deals that game stop had available. I really recommend this location.

Fantastic experience: These guys have always been very helpful and courteous, especially Joseph (who is kinda dreamy ngl).

Fantastic experience: Found what i was looking for. For my Grandson. He was very excited

Fantastic experience: That one awesome dude Joseph is one great person I love going to this location and being greeted by him such a wonderful person and has helped me out multiple times can't thank him enough awesome dude!!

Fantastic experience: The guys here were super cool & helpful. Dude let me know about some great specials they were running, which got me another year Pro Membership for FREE...Then gave me a $5 coupon plus a magazine for free. (& Yes, I've been charged at others for the Mag!) ⁴Super friendly & nice, I'll definitely be coming back to THIS GameStop. I've had some really AWFUL experiences at other GameStops...but this location never lets me down. 2 thumbs up! ....& a BILLION thumbs down to half of the other locations around town that constantly have me leaving dumbfounded & frustrated with how indifferent & uninterested they are to my feelings / ANY sort of Customer Service! At this store though you can count on ALWAYS having a good experience! Keep it up fellas! Not too sure what happened to the front door though....LOL

Fantastic experience: I was taken care of by a guy named Joseph who was extremely helpful, and got me the best possible deal for my trade in items as he could.

Fantastic experience: Friendly and clean

Fantastic experience: Super cool

Positive experience: Ok

Fantastic experience: Always well taken care of. The staff are top notch. Can't ask for more. just 5 min from my home AWSOME

Fantastic experience: Never been to this but the manger held a game system for me when i was at work he kept his word for me this gamestop was very nice

Positive experience: There needs to be more people in the store on the weekends. Pay people more, they'll come to work.

Fantastic experience: These guys here are great. If they don't have it, they can guide you or refer.

Fantastic experience: Joseph was so nice & very helpful. Came from a different location to this one & he was more than happy to help me!

Positive experience: Great

Fantastic experience: Great store , friendly staff and a big selection of games and fan-merch.

Fantastic experience: Great store and wonderful customer service

Fantastic experience: A helpful staff and a great place for games and collectibles.

Fantastic experience: I forget the gentleman's name (noon on 1-27 @ Arbrook), but he's by far the best rep hands down! I went in freaked out about my defective xbox one console, and left happier than I can imagine! He kept calling other stores until he found one that could actual resolve my issue... this experience will keep me coming back for sure!

Fantastic experience: I primarily worked with Joseph. He helped me with a console issue. His customer service, knowledge, and helpfulness is above and beyond. Thank you Joseph. GameStop is lucky to have you.

Fantastic experience: Friendly, helpful staff.

Fantastic experience: Joseph was so helpful! I was very out of my element and he answered all of my questions very thoroughly. He even saved me money because he studied the promotion guide! I highly recommend coming here, very pleasant experience!

Fantastic experience: Most always have the games in stock

Negative experience: Just a bunch of rude lazy nerds. Don’t waste your time.

Positive experience: The staff was ok, taking into consideration that this was Black Friday. However, I do not think the store was product stocked enough for this sale. Thanks

Fantastic experience: Got my PS5 preorder

Negative experience: Says it closes at 8, show up at 7:30, place is empty.

Fantastic experience: Friendly staff

Negative experience: So theyre allergic to answering the phones or what Been calling for HOURS with no answer at all

Negative experience: Stopped in to purchase a console. They had empty boxes on their shelves, which isnt unusual when purchasing a high dollar item. Stood around for ten minutes while the employee answered a million questions for the guy ahead of me. The clerk finally acknowledges me (the guy in front of me is still asking questions) to inform me that the item isnt in stock. Why have empty boxes with prices and a skull on the shelf if the item is out of asock??? I couldve been in and out in if those hadn't been on the shelf, instead of waiting for an employee to have time to help. Made no sense to me at all.

Fantastic experience: Great selection and staff!

Fantastic experience: Excellent service.

Negative experience: Don't buy anything here. I bought a PS4 with warranty (extra paid for it) and the console doesn't work, they just want to return 40$.

Fantastic experience: I really like this gamestop, Beau is a super great employee there and really nice and helpful!

Negative experience: Worst visit. Jonny assisted me with a question on if my 19 inch funko came in answer was no. Then I asked when the promo ended buy 2 get 1 free ended he didnt know so he pawned the question off to he co-worker who was already helping someone...while jonny started helping someone else. I WAS LEFT THERE STANDING!! Rude!! I just wanted to see if I could get a raincheck on the promo since my order was late. I've been in customer service 17 yrs. You dont Leave a customer till Your done helping.

Fantastic experience: My son's second home

Fantastic experience: Excelente un sitio donde hablan español e ingles, con precios interesante al comparar

Fantastic experience: You would think Been to One Game Stop, been to them all. Not the case. My daughter and I use GameStop as a bonding moment. Talking, laughing as we browse through the games and unique merch. Our favorite GameStop is located @ 3810 S. Cooper St. Arlington TX 76015. Been going there since our WII days. Highly knowledgeable staff. Just the right amount of helpful. Clean and organized store.

Fantastic experience: Pleasant staff who very welcoming and kind. They had great tips and recommendations on the games I purchased.

Positive experience: The workers are knowledgeable and friendly ... I like that they hire game nerds , this is helpful when u need help finding a newer game u know nothing about

Fantastic experience: The Guyz over there are awesome.....the dudes and managers are smart and make u feel inportant every single time. No hassle...no long waiting..this store should be a training store for every company on America...

Fantastic experience: Great people at this location. Too bad Corp GameStop treats their employees like garbage

Fantastic experience: We bought a lot of games for my sisters ps4 and we enjoyed playing all day.

Fantastic experience: gamers rise up

Positive experience: Not alot of stuff but they had a game I wanted on sale so that's a plus. My son liked the place.

Fantastic experience: Game stop is awesome. friendly and fast

Fantastic experience: Very knowledgeable people, bigger store than most.

Fantastic experience: This is my favorite place in the world...

Fantastic experience: The manager nicona is extremely helpful

Negative experience: Used profanity in front of me and was confrontational

Positive experience: Cool place, but please know they really dont issue cash refunds, only Gamestop gift cards.

Fantastic experience: Reserve then go pick up. In and out

Fantastic experience: Great clean well organized

Fantastic experience: Nocona the salesperson was really great at communicating and giving me information on different things really great guy....I’ll definitely be back to buy from this store..It really helps to just talk to the customer he didn’t rush me...he listened and gave a little advice about a game...thanks so much

Fantastic experience: Nice selection of games

Fantastic experience: I can always get a good deal here.

Fantastic experience: Been going for 8+ years best service to date store manager always does everything he can great team

Fantastic experience: Every time I come here, I am always helped if I need it and always come out with more information than I came in with which is great. The cashiers, when you buy a game, tell you about it, which I love because i may not know something about the game and then they tell me! Great job Gamestop!

Fantastic experience: I go to this GameStop solely to browse and just chat to the guest advisors. Great place

Fantastic experience: Awesome place to go for your games very well knowledgeable people

Fantastic experience: Got a game