GameStop

Fantastic experience: Kari was very kind and enegaging. She was very helpful and informative with my experience at the store. I will definitely recommend this GameStop to others.

Fantastic experience: Great prices, friendly & helpful staff. Love it

Negative experience: Carrie was horrible and rude

Fantastic experience: It's gamestop!

Fantastic experience: Jayden has the best customer service.

Fantastic experience: Sara is great, great customer service

Negative experience: Do not preorder from this location. Other stores have games day of release, this one does not. Very disorganized and unhelpful but glad to take your money.

Negative experience: Tried to sell my ps4 they offered me $42 then they went don’t to $10 this store is a joke

Fantastic experience: Nice customer service

Positive experience: I’m giving this location four stars only due to the fact that I called their location literally right before I went in within minutes and no one ever answered the phone. I tried five times. Then when I arrived just 3 to 4 minutes later, there was literally two employees in the store and no one else…. it was almost comical. I almost said something, but knew that it wouldn’t do any good. GameStop, if this location is slow on sales not answering, the phone is a good indicator as to why . Otherwise, this is a good location and do really like the store

Negative experience: Customer serviced is trash. Tried explaining to the associate that other stores print out codes for currency. He said and I quote “Does this look like the other stores” lol he refuse to even try what I was asking. I Will never come back to the store until they get new management.

Fantastic experience: Sara was extremely accomdating, and took care of all of my questions and concerns. Thank you so much !

Negative experience: Traded in joyous that they did not test and tried to give me defect store credit.

Fantastic experience: Thank you Kari , great great customer service

Negative experience: Prob want be shopping here anymore feel the lady in the store had some type of bias in her approach to certain customer and I’ll leave it at that.

Positive experience: Great store.

Negative experience: My go to store to buy my games and great staff

Fantastic experience: I just had the worst experience with gamestop corp. The employees at this store are the ONLY reason I will shop at Gamestop again. I was trying to use the 2 year warranty on my Xbox Elite 2 controller, however because they only sell the Core 2, which is the same controller but it has a different sku, it took me about 2 hours in store over 2 days for Corporate to finally allow me to warranty the controller. The associates at the store were very nice and apologized for the inconvenience and made sure to work with me till the issue was resolved. Thank you to the 2 ladies who were working to assist me, I'm sorry I forgot to get your names.

Fantastic experience: The service here is amazing. It may not be located in the fanciest neighborhood, but they make up for it with their great service.

Negative experience: Phone doesn’t work? Why does it go straight to a tone

Fantastic experience: Went in, looking to purchase a PS3 or PS4. Even though all of the consoles and controllers are checked and tested, we ended up buying the PS5 Slim, because I REALLY want the new Avatar game, which I will be picking up shortly.

Fantastic experience: The store clerks were very helpful...

Negative experience: How is it when you in the Store they pick up every call but when you call in no one is available. Would be zero stars

Fantastic experience: The staff was very knowledgeable and professional

Fantastic experience: Bruce was the best ! Customer service top tier ! Please give him a raise please he was so understanding even tho I came in mad he calmed me down and fixed my problem. Thanks Bruce!

Fantastic experience: Was well organized

Fantastic experience: Great store with even better customer service

Fantastic experience: 5 star need I it say more, special thank to Jose and Tara....

Fantastic experience: Always nice staff

Fantastic experience: Customer service has been fire since I’ve been going here and that’s over a decade!

Negative experience: Absolutely atrocious! I went to the store at 8:05 on December 22 and the gates were closed and the door was locked. They close at 9pm on Thursday. When I knocked on the door to see that there was two employees not doing anything inside I simply just wanted to ask why they were closed. Keep in mind it is 15° outside and all they had to say to me was that they were closed. Nothing more nothing less. I asked could he open the door because I couldn’t hear what he had to say on why they were closed. He pointed to a sign that said that they close early on December 24 closed on December 25 and close early on December 26th. Nothing about the 22nd and I voiced that to him but yet it did not matter. There were two other vehicles with people Watching this happen. I have never been disrespected like this before and I hope the two individuals that decided to treat me like this either lose their job for terrible customer service, or is held accountable for their actions. I do not recommend this GameStop.

Fantastic experience: Ordered a Kaira Pro headset online for store pickup. Didn't realize they'd accidentally bagged up the regular version when I picked it up, which, given the packaging, seems like a very easy mistake to make. Went in the next day, and got it exchanged for the correct item in less than two minutes, no hassle at all. Sometimes, great customer service isn't about always getting it right 100% of the time, it's about how you handle the situation when it goes sideways, and the folks at this store did a fantastic job, and turned a small error into a happy customer. My thanks, ladies and gentlemen.

Negative experience: Clueless staff, terrible company.

Positive experience: Good stop. Had pre owned games i was wanting . Quick lines.

Fantastic experience: It's so good GameStop

Negative experience: This store says it opens at 11:00 am on Sundays but when you go around that time it is still closed. They should change it that they open at 12:00pm instead if they are going to be always late on Sundays and don’t have people waiting outside.

Fantastic experience: The people there are very outgoing and you feel welcomed the moment you walk through the door. The employees there treat you as if you are family and takes really good care of you.

Negative experience: I've called there several times & it's like no one is there. No one ever picks up the phone when I'm trying to give this company my money.

Positive experience: This store always makes me feel welcomed, and reminds me that I'm being monitored for my own protection. I feel protected.

Fantastic experience: The best gamestop in Arlington.. friendly workers clean store makes you want to spend your money...

Fantastic experience: Shout out to the salesperson who checked us out yesterday evening. He took the time to read the parental advisory labels for the game my son was buying, which I had honestly forgotten to check. Thank you for looking out for my son!

Fantastic experience: Been going here for years, i always have a great visit, the staff is really nice and helpful compared to other gamestops, nice display items and things to buy

Fantastic experience: Love it

Negative experience: This location is pure evil but that’s OK because I have an advocate who works hard for me what they meant for evil God turned it around in my favor and I still was able to get my son an Nintendo switch! I called this location to make sure the availability for Nintendo switch was in stock. There was a promotional price online for me to be able to pick it up in store and when I called, the lady I spoke with said sure they are in stock and they have all three switches she even went online and confirmed the price for me stating that I was correct and that the product could be new and not refurbished to my dismay when I got off the phone and went to order at the promotional price I saw they had removed the stock availability and put it to zero so that I could not purchase it. My son‘s 11th birthday is today and he’s been wanting the switch for a year but I couldn’t afford it and was only able to get the lite now that I’m finally able to get it it really hurt me to be turned down from this location fortunately I was able to get my son to switch with no issues. This location should be ashamed of themselves just AWFUL.

Fantastic experience: Love this store friendly helpful ps5 for life

Fantastic experience: Professional and friendly service.

Fantastic experience: Friendly Staff!

Fantastic experience: Kool

Positive experience: Gamestop is a great store, but this one never picks up the phone!!!!! But the staff working their is Super , i will change to a 5 star if they start better customer service..

Fantastic experience: Love it there! Been going since 16.

Fantastic experience: They have great customer service and are very knowledgeable

Fantastic experience: Nice youngens

Fantastic experience: The customer service here is amazing!! The store is also very clean and welcoming! The staff really knows the ins and out of this place! Can always answer any questions I have!! Love this location!! Great job!! Highly recommend Jose! He is so knowledgeable and has great customer service!! Can’t go wrong here!

Fantastic experience: This is a great store and Tara has always helped me and my son get the most that we can she's a great employee and she's very knowledgeable about everything

Fantastic experience: One of my favorite locations. The employees are very helpful. Neat and organized ☺️

Fantastic experience: The cashier inside you're the only one there I believe the line is backed up but she handled the stress very well she was very pleasant also

Fantastic experience: Friendly staff, clean and organized

Fantastic experience: Great experience. Gave me my tax exemption, love it.

Fantastic experience: Very helpful in getting what I needed

Fantastic experience: Very friendly and attentive

Positive experience: Good location

Fantastic experience: If I can't find it they usually do. Great place

Fantastic experience: If there’s any reason to visit a brick and mortar store these days (in context of online shopping being available), it’s because the staff are friendly, professional, and knowledgeable- and all these things ring true here!

Fantastic experience: This gamestop is the best around ! The staff is always friendly and takes care of me . Ever time i visit i always leave with something or they help find it at another store . 100% the best !

Fantastic experience: That game stop still sells almost everything they always did before the pandemic started. They still don't accept cash you need a credit or debit card. They are people who are knowledgeable about all things gaming. A very pleasant experience. Thank you game stop

Fantastic experience: Great customer service.

Fantastic experience: You are amazing

Fantastic experience: Clean store. Good help. I needed a lot of help since I know nothing about video games to buy a gift and Jose made the experience enjoyable.

Fantastic experience: Enjoyed my visit, The cashier Tara was very helpful when it came to helping me change my address of my pre-order, and very patient.

Fantastic experience: So much more than a game store

Fantastic experience: By far one of the nicest, cleanest most customer focused oriented store. When you come here you feel like you're actually family, not another walking sack of money. They take the time to connect, find your needs and offer a solution, or CFO like i call it. This is one store I come to time and time again. I never have problems here. The employees and managers are always helpful and kind. If you go ask for Luis or Tara!

Fantastic experience: Hopefully this store doesn't permanently close.

Negative experience: Rude & doesn’t care about customers happiness. Literally argued with me over a used game being brand new when he was holding it in his hand obviously opened. I’ve sat in the lobby waiting for 20 minutes just for them to charge me correctly.

Fantastic experience: You gota love this place if you're a gamer

Negative experience: When I tried to call, they rejected it after two rings. I called again and it said the line was busy — clearly they took the phone off the hook.

Positive experience: My go to place for games with exclusive limited edition copies.

Negative experience: Never again will I shop here again lady in 4/27/2020 evening shift was very rude on how she took my debit card

Fantastic experience: Good Customer Service,Friendly People working behind the corner

Negative experience: They dont pick up the phone

Fantastic experience: Great customer service &very helpful family

Fantastic experience: My go to GameStop close to home and friendly staff

Fantastic experience: Staff never dissappoints.

Fantastic experience: Go there all the time .. such a big help

Fantastic experience: Good buying experience

Positive experience: i HAVE BEEN COMING TO THIS GAMESTOP FOR OVER 20 YEARS... YES I AM OLD. THE AREA IS NICE AND THE CUSTOMER SERVICE IS TOP NOTCH. I MOVED FAR AWAY AND I COME BY EVERY NOW AND AGAIN FOR THE SALES AND SERVICE

Fantastic experience: Friendly and helpful!

Fantastic experience: Thank You GameStop for paying off the remaining amount of my Nintendo Switch layaway! You made one 10 year old very happy!

Negative experience: Store was worried to much about theft. Felt like they was watching me the whole time I was there. So I left and went to my favorite gamestop to get what I wanted. Not going back to this location ever. If Im going to be rushed to buy to the point I can't look around and make my decision then whats the porous of shopping?

Fantastic experience: These people are great to say the least. All of the employees at this store are friendly and go the extra mile to provide their customers with their needs. 5 stars is not enough to describe the great people that work in this store. Hats off to all of the employees that work here. I personally want to thank everyone at this location.

Fantastic experience: Staff was helpfull from moment i walked in love this store and employees

Positive experience: My husband is happy, guess that's all that matters

Fantastic experience: Spoke with Roman and Jose. Very friendly and informative people in the realm of gaming. Traded in my copy of GTA5 and was payed a good amount quickly and concisely. I will visit again after doing groceries at Kroger.

Fantastic experience: Amazing store. Chill environment, great service. I like it

Positive experience: Overpriced, but good selections

Positive experience: Son loves it to trade in games and buy new ones great this ok ne is open later on Sundays

Fantastic experience: Enjoyed holding a conversation with 2 beautiful female staff at this location! They answered all my questions. Almost had me buying a yearly subscription and i dont even frequent the store. Seriously the store is clean, has many selections of games and clearance items. Just wish the games were universal when it comes to prices. I can find 1 used game for lets say 19.99 then find another for 39.99 but have no difference in game type.

Positive experience: Love the the employees always helping and suggesting and we can hold a conversation

Fantastic experience: Great staff

Fantastic experience: The people there are very down to earth. That's a great quality to them.

Positive experience: I loved it the lady was nice and pretty too.