GameStop

Fantastic experience: I've been going to gamestop since I was little and I have to say Thomas is one of the coolest guys I've had the chance to talk to and I appreciate everything he did for this location.

Fantastic experience: Sad to see this location close its doors one last time, had some of the best shopping experiences here because of the employees. The employees are always welcoming, and helpful in helping to answer any questions to the best of thier abilities.

Fantastic experience: Thomas, great guy helped me find what I needed. Took his time with me !!

Fantastic experience: Sad to see the Galloway location close. Been coming here since I moved to Mesquite. Thomas has always been so helpful and informative when I have had questions.

Fantastic experience: Went in today to take advantage of the 4 for $40 sale and Thomas, the manager, informed me this location would be closing on April 12th. And, unfortunately, Gamestop wouldn't be moving him to a different location. They would just let him go. It really is a shame, not only to see a Gamestop close (especially a store that has sold games for 40 years). But, that they would just let an employee go who has given them a year and a half of their life. Thomas was extremely courteous and helpful and deserves better. I wish Thomas luck in his future endeavors.

Fantastic experience: Convenient location, I go there all the time, kudos to GameStop for having awesome staff like Greg and Thomas who are always willing to help and very passionate about games. :)

Fantastic experience: The employee that was there today when my hubby and kiddos stopped by gave awesome customer service. He was very knowledgeable and had a positive attitude!

Fantastic experience: Top level GameStop. Many items and accessories including TCG singles. Great Atmosphere! Thomas is very helpful and knowledgeable

Negative experience: Was closed early

Negative experience: Want to get creeped out go here if you don’t get the pro membership the guy with the black biker vest with put on a whole lord of the rings skit telling you how you could save 10 cents on 2 dollar card sleeves probably won’t come here again

Positive experience: I searched online to find a location to pick up Ps4 fifa25 disk, and it's $37 . When I went to this location, the guy told me it is $74!? . So I went to Best Buy , and yes indeed it is $37 only.

Negative experience: Unprofessional the so called “manager” didn’t know you couldn’t return some Pokémon cards until I asked to return mine.. this dude helped me get these cards and told me I could get a refund then when I go get the refunded he tells me he was just informed they don’t do that. Dont know how you can be manager and not know some stuff in store are not returnable it would’ve been nice to know.

Positive experience: Not very much selection anymore, but good customer service

Negative experience: Horrible the customer service sucks they don't help you th3y just look at you

Negative experience: Never getting the warranty or membership ever again.

Fantastic experience: I want to tell you about an Assistant Manager named Thomas. I was at a store in Garland needing to exchange some equipment, but within their system, there was some form of issue. The gentleman at the Garland store called Thomas for assistance. After hearing that we were in a bit of a bind, Thomas shut down his store and drove to Garland because he knew he could help in some way. He was able to work a bit of magic, and before long he had us on our way. I teach Customer Service where I work, and I know what it looks like. Thomas has the drive to create a positive experience for a customer, even when he has to go the extra mile to do it. THIS, is an example of TRUE Customer service. Thank you Thomas, from the bottom of our hearts. Scott>

Fantastic experience: Very friendly staff

Fantastic experience: This is a great location with a great selection of games and collectibles. The staff is always friendly here and it doesn't get too crowded. I come to this location frequently.

Negative experience: 08/18 came to the store and it say to be open at 11 and the store is not open at all. 11:10 am

Positive experience: I'm typically a fan of GameStops across the board. But unfortunately this one while staff is pleasant. I don't care how much doordash pays you do not pick up a dash or if you do make sure you know that it's going to take a little bit now I understand this GameStop was probably new to the whole doordash GameStop I've taken three two from this place and one from town east. Doesn't make sense but the mall with significantly quicker In-N-Out this one I waited at least 30 plus minutes at this GameStop could be because they're new to the scene of gig apps.

Fantastic experience: Honored there warranty, With no questions ask. Great place for all my gaming needs

Negative experience: I purchased a Christmas gift a game brand new in the plastic but the disc will not play the system doesn't even recognize there is something inside and THERE IS NOTHING THEY CAN DO mind you I already had to go to another town to purchase it as the store wasn't open during normal business hours they advised due to employee shortage. GameStop you definitely lost a long term customer for this one rep advised no physical damage so no reason it's not working but he can sell me the same game at full price less than 40 days later.. .. Bye GameStop for the poorest customer service

Negative experience: I came in to get a price match on game sold at Walmart and Amazon for cheaper and was told Gamestop doesn't match at this time. Website for Gamestop itself says different. On finding the item on the shelf for a discount price anyways, I was told at counter that it was actually double the price and it still had black Friday discount applied. No help for the customers. This was your fault but seems customer service is gone. I will never return to this store and will make sure to tell others the same.

Positive experience: Always find what we are looking for and always have no issues or complaints except for this one. They offer financing on there website, like any other company does from a shopping websites to even a home repair service companies websites. No biggie right? Well, every other company can, and will, help you with the financing or layaway process in store or in person, but not GameStop. They really need to pull it together and get with the times. Send their employees for training if needed and while their at it, from what I have read in other reviews... All their employees could use some training on their people skills. So unfortunately, if you give mediocre service, you get a mediocre review.

Negative experience: I went to the balchsprings gamestop location and was told that their cellphone, trade in system did not work. So I went ahead and went to this location in mesquite. Just to be told the same thing. And decided to come back several hours later, which is today. And I called before going and not a single person answered the phone , terrible. And location on Buckner, no answer drove there and system down also.

Fantastic experience: Big selection, more then others and friendly too. I would drive extra to come back here

Negative experience: Very rude individual who wouldn't help me with a return even though I had my receipt, and had just bought the joycon yesterday. Avoid at all costs

Negative experience: Usually have good experiences here but this one rep was really unpleasant. Afternoon shift, female with glasses on 8/16/23. Would not price match to website price on items In store even though they were not online exclusive offers. When I bought online and chose pickup she told her coworker she “knew it was me” but still felt the need to smugly say “I need visual confirmation of your order” and couldn’t just look it up in her system. Understand the job is tough but whatever power trip she has needs to be checked.

Fantastic experience: one of the managers helped me out with a headset problem she was the sweetest.

Positive experience: Great place, fast service

Negative experience: I went to trade in an Xbox series s I bought brand new October 2022, I used it less than 5 times. Currently, their trade in value was about $50 less than I paid if I took the cash option. The woman behind the counter went to test it and after about 10 seconds she said she detected a “little bit” of stick drift and my trade in value would only be about $88 if I subscribed to pro again. I said no thanks. The following day, I took my Xbox to a different GameStop, the guy spent a few minutes testing everything out. He couldn’t detect the “little bit” of stick drift. I received $90 more for my Xbox than what this woman quoted.

Negative experience: Just went here and was ignored the entire time. Definitely not spending money here since the cashier couldnt say a simple “Hello, do you need help?” Thats it. Screw this place man.

Fantastic experience: Always exceptional service

Fantastic experience: Nice respectful and polite

Positive experience: Very helpful worker. The guy was friendly and got us taking care of.

Fantastic experience: Best Holiday sells kid friendly off 30 and Buckner

Negative experience: Managers terrible. Tried fo rip me off by saying my controller is defective because the touch pad is hard to press. Never heard of that before. Went to another gamestop and it worked perfectly

Positive experience: Buena atención y buenos precios

Fantastic experience: I was wrong.

Negative experience: 1 star rating because Gs website shows higher trade in amount but when they scan the game at the register they show less Gamestop should be ashamed of themselves pure evil and Capitalist company they dont care about gamers at all !!!

Fantastic experience: Awesome store staff is always friendly. Store is very clean. Great selection of merchandise and always have a clearance sale in a small sections

Fantastic experience: Aint gone lie enjoyed this gamestop it has slot of accessory items you will like for Xbox and Nintendo and ps5

Negative experience: Manager had a bad attitude after I ask her questions about a DS games and wouldn’t let me verify the Pokémon game to see if it’s counterfeit or not it like she thinks I’m gonna steal it because of my race … she needs to fix her funky attitude.. I’m not coming back to this store again

Fantastic experience: Very knowledgeable and friendly.

Negative experience: Purchased 8 games (4 for $20). One of the games was bad. Returned the game to see if I could exchange it for another game from the 4 for $20 bin. Young lady (short hair, sides shaved) charged me regular price for it arguing that I only paid $5 for the game but since I'm not purchasing 4 I have to pay the regular price. A+ logic.

Fantastic experience: Great customer service and very knowledgeable I always find what I need at the store .

Fantastic experience: Nice, helpful service.

Positive experience: Always have the latest and greatest games. The pre order system half works though. I recently pre ordered Sifu Vengeance Ed for PS5 and they didn't have it the day it was released. Luckily another store had an extra copy or I would've been very disappointed . I'd give this review more stars if that didn't happen!

Fantastic experience: Friendly and knowledgeable staff, I get all my games here

Fantastic experience: Best customer service here.

Positive experience: The store is pretty roomy and I was able to make my transactions pretty well. The one minus star is for one of the clerks being way to talky and trying to make jokes

Fantastic experience: Always a good place to pickup console games that have been traded in. Clean and organized.

Fantastic experience: Employees are so good at there job

Fantastic experience: Great team of people

Fantastic experience: Helpful staff

Fantastic experience: My trip included my 9 yr old grandson..he enjoyed every minute & picked out his favorite ..staff was friendly & very helpful ! We b back !

Fantastic experience: Great staff... knows there stuff... plus tips on video game levels

Negative experience: I pulled up 15 minutes until closing and asked the closer why they were closing early and no answer was given. I was told "not today ma'am. If you are not honoring posted hours then you need to fix them.

Negative experience: Muy mala experiencia fui a comprar una tarjeta para comprar cosas en Roblox y el muchacho que me atendió no quiso vende la tarjeta me vendió según unos códigos y los intentamos meter y nunca pudimos servicio al cliente tampoco nos ayudo ni me quisieron devolver mi dinero me robaron descaradamente $30 dólares que coraje

Negative experience: They will falsely advertise And tell you that you get one thing and then when they find out that they are wrong instead of trying to correct it they were argue with you that there's nothing they can do Into you argue with them enough to where they might try to give you A little something As long as you don't ask for the item they promised you

Positive experience: Wasn't busy. Son bought a game to play

Fantastic experience: Freddie was awesome and helped answer any questions we had. Store was clean and he helped my son pick out the best game for him and his system. Thanks Freddie

Positive experience: The guy who helped me continued to try and sell me a used item for a new price the I switched the game to one that was new he sold me a lie ok that one is on me I got wrapped up in the conversation but the biggest problem I had was he didn't count out my change to me just threw it into my bag with receipt I counted my change went home to find out not everything was in my bag. Kid was confused and try to convince me I got everything I paid for. Not worth the energy to argue.

Fantastic experience: Great customer service

Fantastic experience: The gentleman at the counter was very helpful, polite, and knowledgeable about there products. He also helped us decide on our Christmas gift purchase.

Fantastic experience: I took my friend to buy molass morales and tony hawk 1 and 2

Fantastic experience: Great people working there.

Fantastic experience: Enjoyed The Visit.

Fantastic experience: Amazing customer service at this location. I got the wrong game shipped to me by online gamestop and this store took it back with no hassle would definetly reccomend to anyone

Negative experience: Order some grips for my Xbox one controller on there website says it was in stock go there to be told they don't have the them waste of time and inconvenience thanks game stop on Galloway

Fantastic experience: Outstanding customer service!

Negative experience: I preordered the collectors bundle of Persona 5 R and have been calling for the past two days to pay it off and pick it up. I want to know what they are going to do about preorders when they're not accessible in the app. I paid for part of the preorder and was told to come and pick it up after I paid it off.

Fantastic experience: Great customer service that will try to help you find what you are looking for if they don't have it in stock. Very friendly & lots of space in the store & that's great for me because I'm in a wheelchair so I'm not running into things.

Fantastic experience: Love everything about GameStop

Negative experience: FIX YOUR PHONES!! We called so many times and no one answered. We called while in the store just to test it and it didn’t even ring. One of the employees was on his personal phone too. Horrible!

Negative experience: Don’t waste your time here I bought four game none of the four games worked! This store is scam they will take your money and give you bad product check your games before you leave the store!

Positive experience: Store is in good order. Props to Store Manager Anthony for his help in a recent issue with Epic Games Would get 5 star, but for selection

Fantastic experience: The staff at this store will go out of their way to help you. This is my home base GameStop!

Fantastic experience: So nice

Fantastic experience: Excelente personal, gracias por las sugerencias.

Negative experience: Open layout however poorly organized,cluttered

Fantastic experience: Love how you guys price your merchandise, very affordable

Fantastic experience: Break point

Fantastic experience: the guys that work here are very helpful

Positive experience: On point...

Fantastic experience: Went to see if there were any good game sales and Pop figures, was not disappointed. I found The Division 2 with a $19.99 NEW tag and asked if that price was right compared to $59.99, they said they'll charge me that since that's what it showed. Also was asked if there was any particular Pop figure I was looking for(Squirtle)and when I told the guy he instantly pulled it out and let me choose which one of multiple I wanted. Will be returning to this store since I also pre-ordered Borderlands 3 from there.

Fantastic experience: Nice people

Positive experience: Good customer service. Highway robbery when selling games back.

Positive experience: Staff was helpful and very friendly; however, was almost sold a damaged product that I had on hold for the past day. Called the day before to me sure they had it and was never told it was a display unit nor that it was damaged until the moment I was about to checkout. Drove 30 minutes just to come out empty handed

Fantastic experience: Always love gamestop!!! I always buy anything game related there because it is fast and it always is easy. Makes me feel at home no matter what location I go to!!

Fantastic experience: Had what we were looking for! Yay!!

Negative experience: They Put the wrong cable in the bag when I bought a used wired controller. That's like if you worked at taco bell and made bean burritos all day and all the sudden put meat instead of beans in it and wrap it up. You know meat dont go in there.

Positive experience: Very limited. Show room needs more organization.

Negative experience: Whent to pick up a pre-own game they said that the game is on hold.

Negative experience: Slow they only have 1 person at night but besides that it's okay I prefer the one on lake June

Fantastic experience: It's game stop enough said

Fantastic experience: Friendly helpful staff.

Negative experience: I went to trade in a game console on 12/15/2016 and repurchase a different game system for my son for Christmas. I had previously went to a different location but they did not have the item and was giving be full price for my trade in and stated that the only thing that was wrong with it was that the kickstand was missing which I replaced. I then go to this location and was informed that the buttons were not pressing easily and they took 50.00 off. She also processed a fully new joystick as refurbished and shouldnt have. I called and told her after going back and forth about the 50.00, that she took off for the controller as well and she stated that it was a mistake. I then asked for a manager that she informed would not be in until 4. I could not make it back the same day so I called back the next morning to speak with the manager who informed me of a totally different issue saying that the remote was sliding properly. I informed that was not the reason the previous girl told me. He argued me down stating that was the reason. I informed that I would be back up there and wanted the lady to be there as well. He then called me back stating that he was wrong and yes it is the buttons. I was like sir.... ok.. you're getting to cover yourself. Very horrible experience

Fantastic experience: Best gamestop around, super friendly employees who go out of their way to help. ☆☆☆☆☆

Fantastic experience: Always great service especially Trey. #NiagaraWaterGuy