GameStop

Negative experience: They don't pay nothing for what you got. Very low ball.

Fantastic experience: I just went in this morning to grab a copy of the new Mario Party - traded some games in to lower the price and when I asked about Mario party, Kaylee said unfortunately they had just sold their last copy. Of course I was disappointed, until she told me she had her copy that she had reserved for herself and she sold me that one! I was amazed by her kindness and it made my entire day. Thank you Kaylee, I will be back. :)

Positive experience: Smaller store with smaller selection. The employees are friendly and great to work with.

Negative experience: I went here 2 days ago I spoke to the employe about how I bought an external hard drive for my ps5 and it would store the games but I couldn’t play them. I asked for recommendations on a hard drive that can store and play ps5 games. They recommended a seagate PlayStation external hard drive. They said it was ps5 compatible and it will work. I bought it for $100 dollars. I took it home and hooked it up and then this hard drive had the same issue I told them I didn’t want to happen. I retuned not even 2 hours later and told them what happened and if I could just exchange it for an internal one. The employee told me no that obviously it’s open and they don’t do returns on opened products. I told him I bought it due to their recommendation he then again told me sorry i can’t return it. I told him it was a bit frustrating because I bought it because they told me it was gonna work. He then said “yeah it is frustrating” that’s it he said nothing else. I just walked out and called the GameStop next to target they exchanged it no issues and I even spent more money and renewed my GameStop membership.

Fantastic experience: I recently visited GameStop to trade in my old console and purchase a new PS5 Slim, and Elijah made the entire experience outstanding! From the moment I walked in, Elijah greeted me with a warm smile and a friendly attitude. He was incredibly knowledgeable about the trade-in process, answered all my questions with patience, and ensured I got the best value for my old console. When it came to choosing the PS5 Slim, Elijah was super helpful in explaining the features and benefits, making my decision easy and confident. He even took the time to set everything up, ensuring I left the store with everything I needed. Elijah’s exceptional customer service and genuine enthusiasm for gaming made my visit to GameStop truly enjoyable. I couldn’t have asked for a better experience. Thank you, Elijah, for your fantastic help! I will definitely be coming back to this GameStop for all my gaming needs.

Negative experience: I do not ethically recommend this store, the rats sold me a controller, but it worked badly and I wanted to return this item I received an unjustified refusal

Fantastic experience: Aaron was extremely helpful I needed a power cord for my Xbox One and he provided it was inexpensive and I was very grateful to be serviced so promptly and professionally

Negative experience: I took in a lot of video games to sell them, it was more then 20 games and he told me it was 28 dollars in credit but I wanted cash so he told me it was then going to be 17 dollars I told him then that nvm and he said that I wasn’t going to get a lot for them and “to trust his word on it” I apologized for wasting his time and all he said was yea. Before I came here I went to Double Jump video games and they said they would give me 50 for all but till tomorrow. If you wanna sell ur games go to any other place but here.

Fantastic experience: Today I went to this paricular GameStop and traded in my old consoles including over a dozen PS4 games. Eva, the store employee, was helpful and she was able to find the best deals for me so that I could upgrade to a new Xbox. The process took over an hour but she was patient and answered all of my questions. I want to highlight her interaction today as being some of the best customer service I have had in awhile and she should be recognized for her work.

Fantastic experience: I’ve always had great experiences at this GameStop! The people have always been very accommodating and kind with wonderful recommendations. Plus the A/C in there is bangin on a hot day. The only frustration I had was that the hours on Google maps were incorrect so I showed up an hour before it opened. Otherwise, I’d recommend!

Fantastic experience: Games games games....

Negative experience: This GameStop is completely trash went in to sell my game consoles was give nothing but attitude and the employees was extremely rude for no reason. Glad to know GameStop allows they're employees to treat customers like this when asked to talk to store manager and he told me he was when I know he's not will be making a major complaint to GameStop Corp

Positive experience: The lady pushed me into buying a up grade on my account for I believe extra stuff I didn't quite understand how it works

Negative experience: Asked the price of a game and he says i can just check online… why come into a store to spend money and receive an attitude doing so? How about you do your job!

Negative experience: Sold me not one but two broken ps4 controllers with stick drift....

Negative experience: Waited 45 minutes for them to test a Wii, then they said they couldn’t take it at all because it was missing a nunchuk. Yes. The nunchuck that doesn’t even have a place in like 40% of games. I get if that’s the policy, but the rep could have saved himself and our family a boat load of time if he had just known what his own policy was. He had to call someone and that’s when suddenly the deal was off. Wonderful. Didn’t even say ‘sorry’…

Fantastic experience: There's so many fun things to see and a nice selection of games.

Fantastic experience: This GS seems to have a better selection than the other local stores. Helpful friendly staff.

Fantastic experience: Went inside just to look around to see what they had in stock and the guy at the counter was very nice.

Fantastic experience: Henry and Dianne are amazing people that make going in gamestop a pleasure and handle any issue that may occur to the best and beyond of the ability. Five stars and hands down the best gamestop in all of the pnw in my opinion!

Negative experience: BUYER BEWARE. An employee here attempted to defraud me today. After ringing up my purchase he automatically added a warranty (or some other upcharge) to my total without asking me and then presented me the final amount smugly. After I confronted him about it he then removed it without saying anything else. No apology, no explanation. Tall white guy with a beard and a “Rick and Morty” T-Shirt. Seems illegal at best and unethical at worst. Will not return. Have emailed corporate about my experience.

Negative experience: Why am I waiting 20 minutes on hold Terrible service

Fantastic experience: Staff was super helpful, friendly, and informative. Varied selection of products. Was surprised to see apparel and collectables. They even had Wii games! Used games were in excellent condition. Will certainly be returning.

Positive experience: Магазин был неплох не смотря на небольшую очередь все сделали быстро и почти правильно

Positive experience: They carded me for a mature game which I have never gotten that in my life.

Negative experience: I don’t like the service. tried to sell lots of new games but only got A Huge lowball don’t recommend it

Fantastic experience: Had what I wanted. Friendly

Positive experience: Does not carry steam cards

Negative experience: I probably went to this gamestop for 10 years. My mom died when I was 18. I had pre ordered a Playstation, and I came here to take the money off, and they told me I couldn't unless my mom signed it, I said she died 2 days ago, so I asked if my dad could sign it and they said no. After that I never stepped foot into this gamestop again. But yeah when someone says only your mom can sign even though she is dead, you kinda lose interest. Stop going to the one in Clackamas because the manager is stuck up, and turned me down on an interview which was his loss because I literally work in the medical field, I have more schooling and experience then him despite his old age.

Fantastic experience: Great

Fantastic experience: Great people.

Fantastic experience: Awesome workers good selection as well.

Fantastic experience: Love this place and the staff generally know what they are talking about

Fantastic experience: I love video games!

Fantastic experience: Good prices and selection.

Fantastic experience: I remember going here about a year ago with less than desirable experiences; however, I came back for the first time in a while earlier and the service was really good. The cashier was patient with my sister and me walking around the store and made small talk with us about Pokémon. The store was clean and well-organized. Overall a positive experience!

Positive experience: I order something from them a year ago I finally got it surprise because it happened just before the pandemic

Positive experience: This is the place foe used video games.

Fantastic experience: Great customer service!!!

Fantastic experience: I love getting games and the people are very nice

Fantastic experience: Clean friendly staff never know what you will find

Fantastic experience: The owner of the store was the kindest person I’ve ever dealt with at GameStop. I sold my phone and he was extremely accommodating and worked hard to get me the best deal possible. The girl who works there with him was also very nice. I will definitely be making that my GameStop home store from now on

Fantastic experience: Excellent customer service from Gavin and Connor! Thanks you guys!

Positive experience: Aside from the stench of body odor and fear permeating the very foundations of this place... its great, not many choices when you are looking for a brick and mortar video game store, but this one is ok

Positive experience: Best gamestop really small though not a huge selection and nothing to play with they're store clerk was really helpful and they can order if they don't have it in stock

Negative experience: We experienced the worst customer service. We inquired on the phone about a nintendo switch for our sons birthday and had it held for pick up at 279.99- once we arrived at the store not even a half of an hour later, the associate said they weren't the ones to answer the phone but were standing right there and that wasn't the price they quoted me. I asked to talk to a manager because even if we did misunderstand something, that was rude. The manager just said he didn't know what experience I had but the price is the price. That's awesome but your customer service is the worst. I bought my gaming system elsewhere.

Fantastic experience: Gavin and Henry are both fantastic! Fun, polite and knowledgeable. Great service. Saved me $200 over Amazon on Xbox Series S for Grandson. Highly recommend this store/these guys!

Positive experience: Its was good

Fantastic experience: I came in to trade my ps4 and few games for Madden 22 on ps5. Henry was just opening up and store was clean and well organized. Henry really was a rock star. I couldn't set ps4 to factory settings which he did. Hooked up few coupons and I was able to get Maden, new headset and pre order NHL 22. Great experience.

Fantastic experience: Really helpful and friendly staff at this particular location

Negative experience: Fun

Negative experience: I went here to get a gift card of $20 but instead of asking what console it was for, they gave me one for Xbox one instead of PlayStation. So disappointed. I would give 0 starts but I can’t.

Fantastic experience: No complaints here dude that helped us was informational

Negative experience: They forget they put you in hold. I called in for them to check something in stock, then forgot I was in the phone lol I hung up at 15 minutes

Fantastic experience: Great staff and manager. Very helpful. We finished our Christmas shopping in record time with their suggestions! Highly recommend.

Fantastic experience: The manager went above and beyond to find out what's going on with our shipment.

Fantastic experience: Nice staff, clean store, great service

Fantastic experience: Amazing service: The staff is super helpful and nice. Overall highly recommend

Fantastic experience: Great customer service here

Positive experience: I do honestly wish they bring back vintage video games again. New age games are just not the same.

Negative experience: Enter At Your Own Risk I will never again do business with this location, not to mention the entire GS store chain. Not long after purchasing an item with a new credit card, I started getting mysterious fraudulent charges. It wasn't hard to find that some employee/s there used my card number I had brought in. The biggest and only clue I needed was the charges had been game related. I called and talked to the manager who treated me like he could care less, even after I told him of my findings.

Positive experience: Bought games for gifts. Price for used Nintendo Switch games really high though, so passed on buying a game for myself.

Fantastic experience: I tried to get a ps5 pre order...i had my family give me gamestop gift cards over the past year plus cause I knew ps5 would be release soon. Gamestop would have them before anyone else with mass quantities...I was wrong...each store near me got 20 pre-orders to sell...those were all gone before the relase date for pre-orders...i should off asked for Amazon.com gift cards instead. Now I'm stuck waiting to see if I can even get one before or even after the November release. Not a happy customer here..i changed my stars from a 1 to a 5 now knowing it was Sony at fault for not enough product to allow for more more pre orders

Negative experience: Hours are wrong online- does anyone work anymore?!

Negative experience: They put a sign on the door saying closed for 30 minutes with no time on it. Waited 40 minutes and no one ever opened the door. Called the store and no answer.

Fantastic experience: Very helpful to my Grandson

Negative experience: So disappointed in the service I recieved yesterday by this employee just before closing. I should have checked myself but I trusted this person knew what he was doing. I purchased 3 games and only one game was in the case. So in other words I get back home only to find the employee did not put the other 2 games in the case. So I have 3 cases and only one game was put in. This is no mistake this is pure incompetence. I will be back tomorrow afternoon to pick up my 2 games that I paid for and for this nasty employee I hope you are fired.

Negative experience: Says you can order a game online and then you can pick up, I ask the online rep "if I asked the store to get a game that out of stock but is available online, could they do that" The online rep said yes. Call gamestop, "sorry but we dont do shipments to stores anymore"... but you can order pop funks custom and do it online?

Fantastic experience: Had to make a purchase and wasn't prepared for their covid regulations and having issues with my phone but the store manager Yu-Mon was a delight. She had a great attitude and was willing to go the extra mile for me. Definitely brought my spirits up. If you're having a bad day, I recommend making a purchase through her

Fantastic experience: They get 5 stars simply because they feed my addiction...nothing more is important.

Positive experience: Unfriendly

Fantastic experience: Awesome employees!! Always friendly, always helpful!!! Will always come back!!

Fantastic experience: They were curtious and polite

Fantastic experience: Live the staff at this store. They're all amazing and friendly.

Fantastic experience: Great customer service. And a lot of games and cool merchandise.

Negative experience: Seemed like a good enough business but they didn't have any items I was shopping for.

Negative experience: The staff here seemed unclear on their policies and products. I traveled here from another state, so this is the only time I have used this location. It just didn't compare to what I'm used to at the Gateway location in Portland. Maybe they just got new staff?

Positive experience: Depends on who is working

Fantastic experience: Just your run of the mill gamestop Not bad

Fantastic experience: She was AWESOME and helped me get everything I was looking for and gave me great suggestions.

Fantastic experience: Came here oncejust to buy my kids PS4 was great prices and friendly service.

Negative experience: Guy tried selling my son a empty case! :( allowed him to purchase , thank goodness he chk before leaving store .. rep played off as no big deal.. what if we would have left?

Negative experience: Usually i wouldn't say anything negative about gamestop, but when i was in there today the lady that rang up our items was very rude and snappy. She acted like she didn't want to help with anything. She got mad every time i asked a question. Im not a gamer, my son is. Excuse me for not being an expert!

Fantastic experience: Henery was helpful. My gf and I traded in her xbox1s and got 2k20 and metro exodus. Still have like 15-20 left over in store credit. 10/10 on prices and customer service.

Positive experience: Look, its gamestop, you can buy sell and trade gaming items with them... well as long as its in good condition and on their list. Big problems when trying to trade in or return, you never get your money's worth back, so trade in bulk. The employees are always chill and pretty fun to talk to, but if you're trying to call support and not the store... Well buckle up and have your pillow next to a bluetooth speaker connected to your phone while your on a 2 hour hold. You will find som cool merchandise here based on gaming and sometimes anime characters, but it would be cool and well worth the money if gamestop expanded and added a deeper and more diverse collection.

Fantastic experience: One of the friendliest Gamestops I've ever been to, and I've been to alot ( even one in Las Vegas with an armed robbery while.I was in the store. Support this location.

Fantastic experience: Games cool

Fantastic experience: Me gusta mirar

Fantastic experience: They know their games here. Good at helping you just find something fun or to chat about the newest AAA title coming out. They give good trade-in value and it's always fun to look through the used games on the rack.

Fantastic experience: Video games. What's not to love about any Game Stop location. Staff was nice and helpful.

Positive experience: Selection seems to be thinning out more and more these days, but otherwise it's a typically non crowded GameStop with friendly staff that get things done in a timely manner.

Negative experience: So rude.

Positive experience: If you're looking for a deal on video games or accessories, this place is a good bet. You'll benefit more greatly from a membership which is inexpensive and lasts a year and comes with a gamers magazine subscription mailed to you monthly or email delivery. It also gives you an extra savings (usually 10-20%) on games and gear, although mostly pre owned... they also offer a replacement guarantee... I would recommend if you purchase used equipment!!

Negative experience: On its way out

Positive experience: No big deal for cost of membership.

Positive experience: i have seen snails faster then the employees, and your working at a game store you should probably know about the games

Fantastic experience: The best gamestop on Mill Plain. Great staff and always friendly.

Fantastic experience: Workers are friendly and prices are great love that u can put a hold on anything to pick up that day of hold

Positive experience: If your a gamer go here. The staff knows alot and they'll most likely have what you need. If they don't they'll find it.

Fantastic experience: Great service and they didn't even have what we needed!