GameStop

Fantastic experience: Staff are friendly and knowledgeable, quick to offer help and overall the place is very chill. Very good atmosphere. Was happy to be acknowledged upon entering even when they were busy busy, the little things make everyone's day a little better.

Fantastic experience: This is one of the best game stops. Its to bad the location at the mall is destroying the gamestop name. Atleast this location is still one of the great ones left.

Fantastic experience: By far the best game stop in the world

Fantastic experience: Great selection of games and well informed staff, friendly and clean, well organized and helpful

Fantastic experience: Great happy

Fantastic experience: My boys love this place. Whenever we see again that we have to go. The guy is running the GameStop at this place are very friendly. They make you feel welcome and they seem like they know their stuff.

Fantastic experience: Had the game I wanted; PS4 COD GHOSTS. The guy behind the counter was awesome!! I would highly recommend this store if all the employees were as good as the guy I dealt with! If I could I would have offered him a job!

Negative experience: I bought a Roblox and V bucks gift cards for my grandkids for Christmas from GameStop at the Mill Plain, Vancouver Wa store. Neither gift card works!!!! The store will not give me a refund!!! Called Roblox and no response. Warning: I was just Ripped Off for $50!!!

Negative experience: My husband has been shopping at this store a lot since 2012, and I've been shopping there for a few years now because of my son. We've never been treated so rudely by the manager. I went to try to return something I didn't know was returnable. I don't think that's the right attitude. (We won't be returning to this store.)

Fantastic experience: Usually stocked up. Friendly here

Negative experience: Drove 25 minutes to get here and sell my psa cards the employee said he didn’t have the paper he needed to sell the cards which is a lie he just didn’t want to do it really bad service I wouldn’t come to this game stop to sell cards don’t waste your time and just go to a different place

Negative experience: GameStop Sucks

Fantastic experience: The best GameStop in all of existence. This is the place to go for a great selection of games and action figures. Staff here is the best, the store manager has been here forever and is an awesome guy. Lots of selection in new and used games.

Fantastic experience: Top notch customer service, friendly environment! Noyan at the front desk helped me out tremendously.

Fantastic experience: Just went in to check if they had an item in stock. They didn't have it at this location but the guy at the counter looked it up and told me exactly which stores had it and in what quantities, then printed that information for me! Super helpful & nice, great customer service!!

Fantastic experience: Great service and attention to costumer needs. My place to go to for my gaming needs

Negative experience: This store is a nightmare. Went yesterday for a trade in. Made sure to call before to double check that I could trade in my device even though I was missing cords. The gentleman I spoke to on the phone said it was no big deal and they would drop about $5 off my trade in price. When I went there after. Guy was rude and tried to tell me I couldn’t trade in my device without cords. After I told him about my call he then said he could but would have to charge me over $40 for cords. I ended up leaving cause he was not friendly whatsoever. I went to another GameStop to see if I could get someone who would actually help. The new GameStop I went to only charged me $10 for both cords. Clearly this guy doesn’t know how to do his job and needs proper training. Don’t waste your time with this store. Awful experience.

Fantastic experience: I went to this GameStop 2 days ago they helped me exchange a ps5 external hard drive for an internal. They were more than willing to help me even though i bought the hard drive at the game stop in 104th. I explained to them that the 104th GameStop recommended the external hard drive for my ps5 but I needed an internal in order to store and play ps5 games. The 104th GameStop would not listen or even exchange it due to it being open. This GameStop so far has been very understanding and even exchanged it due to it being an employee error. Just to show my appreciation I spent more money on a hard drive with more storage, renewed my GameStop subscription, bought a better HDMI cord and lastly even pre ordered wwe 2k24. This will definitely be the only GameStop I go to from now on.

Fantastic experience: You can always find the best deals at this Gamestop. I always do my Christmas and birthday shopping here. Found a really good Oculus cable on sale! I was planning on spending $50 on Amazon, so this was a nice surprise. I'm definitely going to start stopping by more often now with the Pro membership.

Fantastic experience: Friendly and helpful clerk at this location.

Fantastic experience: The guys who work here are always helpful and super cool to my son

Fantastic experience: Quick and easy, with friendly staff.

Negative experience: This storm is the BIGGEST RIP OF STORE EVER

Negative experience: I know these employees are just doing what supervision demands but they really need to stop with the pushy and deceptive practices of ringing people up for services they don't want or need. This is why you're going out of business GameStop. People want to just be able to go in to a store and get the media they want at a fair price, especially on used goods and not be hagled in to services or rung up for things they didn't ask for. You've still got a shot of carving out a niche for yourself as a chain of new and used games and hobby shops but if your going to push people to better online retailers and digital marketplaces then that's where they'll go.

Fantastic experience: This is my favorite GameStop location in Vancouver. Great employees and great selection of products.

Fantastic experience: Excellent and knowledgeable staff. Very clean store and easy to navigate.

Fantastic experience: Helpful and friendly people!

Fantastic experience: I was able to get the game cards I needed for my grandson! Staff are very helpful.

Fantastic experience: Yup

Fantastic experience: Went to one location and they were closed due to “internal issues” so i called this one to see if anyone was there cause it couldve been a widespread ordeal. Well it the person who answered the phone informed me they were open as was a closer location to my position in the city. Saved me so much time as i had already been to 3 locations in the general area

Fantastic experience: I preordered Tears of the Kingdom. They messed up on the order when I went to pick up the game during release night; I won't get into too much detail. I got home and realized what happened and I was furious; FURIOUS. The following day I returned to store to address the problem, very honestly. Alphonso is truly one of the most professional and kind retail leaders I have ever met. He let me express my thoughts and fixed the issue. Due to his way of handling the problem, I will strongly want to support this store, and this company going forward. I recommend purchasing physical copies of games through GameStop going forward.

Fantastic experience: Very nice and respectful employees who were able to help me with my purchase.

Positive experience: Not open when it say it is some times

Fantastic experience: the staff were very helpful

Fantastic experience: Absolutely perfect gamestop! Friendly staff and with the best manager ever! More concerned with you being happy than selling you stuff which is how gamestop should be run

Positive experience: Updated my review to change from 1 to 4 stars. Called and talked to the store manager who heard me out and eventually decided to go or the price dispute. Still docking a star for making me go through the hassle of multiple visits and conversations for them to do the right thing, but ultimately I respect them honoring the right thing. Original post below Visited the store tonight after being a customer for decades, with a Pro membership. Employee wouldn’t match the trade in value listed on their website (which was not an error). Employee lied to my face about the situation. Will be contacting corporate and legal

Fantastic experience: Guys gave me great ways to prank my stepson for Christmas. Helped me when I needed it the most. Even helped me update my account info. Top notch job and a perfect 10

Fantastic experience: Friendly staff

Positive experience: They have the GameStop items etc but one of the workers here put insurances on my games without my permission (added charges), and i didn’t notice until I left because I was rushing. I live a bit too far to go back- I didn’t get asked, and the same thing happened to my friend when I told them about it. Please make sure to check your receipts immediately

Positive experience: This place is so epic. Ian is super neato and helpful and he's also super cute so that's a win. knocked one star because they never have animal crossing amiibo cards.

Positive experience: The guy behind the counter was nice the store itself was pretty hard to navigate

Negative experience: Hours on door and online not accurate. They apparently open at 12 not 11 on Sundays. Also how are you going to have a pre-owned copy of a game 10$ more than a new copy of the same game bought 30yrds away at target. Get it together gamestop.

Positive experience: Ian was working and he is knowledgeable concerning the products inventory and up to date on the industry, it was a pleasure talking with him. The store as everything a gamer could want.

Positive experience: Some prices online were cheaper than at the store itself ,,that's the only camplain,,but service and everything else was great

Fantastic experience: Fife nite at feddy

Fantastic experience: Always nice to drop in and see what they got clean store, prices are a little high on some stuff but it is what it is lol Drop in never know what you will find.....

Negative experience: I understand that a lot of people come in for the same new release game, which may or may not be sold out. It would be nice for the employees to have some enthusiasm regardless.

Fantastic experience: Didn't have what we wanted but they were very nice about it and explained that we can order it and then pick it up for there

Fantastic experience: It's. GameStop, so you get what you came for. The staff is always super friendly and willing to help. It's a little smaller than some other locations, but I like going to this location over others because it's easy to get in and out of. Recommend.

Fantastic experience: Probably my third time going to this GameStop in the last year or two. The first time I got a game and the disc wouldn't work. Took it back and they unfortunately didn't have the same game but the manager took it back, no questions asked and swapped for another game I wanted. It was very easy! Went back recently because Target had no Magic Cards. This gamestop carries booster packs, booster boxes, and commander decks! They had plenty of stock for a fair price consider how popular trading cards are right now. Definitely would buy from them again.

Fantastic experience: Fun store great staff.

Negative experience: I’ve been waiting outside for them to open their doors for 45 minutes, I understand schedule changes and busy mornings, but my time has been wasted, and I don’t think I’ll ever come back

Negative experience: The lady works there jayleny or some like that is so rude she sold me games for 40 and 30 and when I exlaplain to her that I saw thoses price on line for 19 and 16 she act so rude and trow me the money and close she is register box like making noise ..... I dont think I ever going to come Back to this store.

Fantastic experience: Alfonso and his Crew are always doing it right. Knowledgeable Folks.

Fantastic experience: My experience was great! Both workers were very nice and and very helpful, I remember only one of their names, Alfonso, I wish I could remember the other mans name too, they were very professional and brought a good atmosphere to the store, I would come back specifically to this store even though there are other GameStop’s in the area that are closer to me. I felt like I was in very good hands at this location.

Fantastic experience: I've been going to there For over 8years always fun an helpful

Negative experience: I have called twice a day for 2 weeks and no one answers. I usually do NOT get upset with businesses, but this is beyond ridiculous. I truly like and appreciate a number of the staff, so please understand that this is not a rage against the staff. The phone system is terrible and I had to call another GameStop to get the help I needed.

Negative experience: Don't go to gamestop its all trash

Positive experience: Store is full of product but nothing is in stock. Everything is an empty box to fill up the walls so it doesn't look empty in there. Strange way of handling things. Walked through miscellaneous toys, collectibles, and clothing to get to the front desk where I asked about and bought a new PS4 game. Salesman grabbed one of those empty boxes, grabbed a loose disc from their drawer, put the disc in the case, said out loud "since this is new let me seal it up for you," put a clear circle sticker on the game's edge, and sold it to me as new. Apparently this is GameStop corporate policy. Overall extremely weird experience and not how I remembered GameStop back in the day. Unless they turn things back around, I won't be returning. Three stars because this is corporate's fault, not the employees.

Negative experience: Gamestop is basically a Rip Off. They will buy a newer game from you for 5-10 bucks and sell it for 50-60 Bucks. I think more people would go if they were not so money hungry.

Positive experience: Despite not having what I was looking for, Gamestop was nice enough to give me information I needed to keep searching.

Negative experience: This store have a manager with bad service, he’s rude and have bad actitud.

Fantastic experience: I like the stock.

Fantastic experience: Alfonzo helped me out over the phone with checkin our stock and took care of what I needed and was very helpful in the store on guiding me a little in setting up my x box live stuff.

Fantastic experience: This place is as good as their stock!

Positive experience: Good customer service

Positive experience: Great customer service at this location.

Negative experience: Google says they updated store hours a week ago with closing time at 8pm. I just got here at 7:10pm and the doors are closed and gate is down. No signs on the door to reflect closing. Drove all the way from downtown for a game. No one answered when called.

Negative experience: I had been waiting weeks to get a copy of Overwatch so I could play it with a buddy of mine. Went to this location and they had a used one. I immediately bought it and took it home. Looked at the case and it was filthy, covered in dirt grime and hair. But I really wanted to play so I just thought I’d clean the case. Couple days later I pop the Overwatch disc in to install it and my Xbox doesn’t register it. Popped a different disc in for another game I needed to install and my Xbox immediately started installing it. Not only was the Overwatch copy they gave me covered in grime but it didn’t even work .

Negative experience: Horrible customer service, don't waste your time or $$ @ this location.

Negative experience: The hours online say it’s open until 9, I just tried to come in at 7:40 and I watched them lock the doors. Tried to call to see if it said their hours and if it was my mistake, there was nothing about the hours and it said it was going to transfer me to an operator, the phone just rang. Very disappointed because I’m never in this area.

Negative experience: Came to gamestop's after a very long day at work to pick up games I had ordered online. Even though everything says they are open a little paper sign taped to the door says they are closed real waist of my time all the way around, as you cant pick up from another location with out canceling the order and waited days for a return. Really weird that they have opted to keep their lights on in the store sending the wrong message to customers.

Negative experience: Tons of game "boxes" went to try to find games for the switch, they had hundreds of boxes, but the associate told me after we spent 20 minutes picking through them that those were only "display boxes" she then proceeds to hand me a list of games they actually have on stock which amounted to about 40 titles that nobody had ever heard of. Super disappointing.

Fantastic experience: They gave a good price on my old (somewhat broken) Wii and a few games for $40. Some guy at the store was really nice.

Fantastic experience: I find things I need mainly. The lady helping me was cool. Was not overly crowded. I go there to pick up control freaks.

Fantastic experience: I had called a few days prior asking if they had a specific item, the gentleman was super helpful, have me the prices, and let me know how many they had. When I went in, the female cashier was extremely nice and helpful! Don't go there often, but I've never had a bad experience.

Fantastic experience: Found what i wanted, staff were exceptionally accommodating amd professional. No complaints here

Fantastic experience: The only place to go to get games and gaming accessories

Fantastic experience: I have shopped at this store for years. The staff is always polite. The store manager Alphonso is one of the best managers I’ve ever felt with. He always tries to help you find items for whatever your gaming needs are. I’ve never left the store unhappy and I’ve shopped there a lot.

Fantastic experience: Its a nice place right next to some larger stores. Once you're done buying groceries, just stop here and see if you have any leftover change to preorder or buy a game. It's not often I see this place go out of stock, and the people here are quite nice, despite me not knowing them.

Fantastic experience: The best game stop

Fantastic experience: My go to game store.

Fantastic experience: The store is clean, well organized and staff is helpful as well as very knowledgeable. I feel like more than just a customer when I'm there.

Fantastic experience: Yeah its pretty good Its near a target so i go here why mom buys cloths

Fantastic experience: Great employees, and as always good deals on used games and merch

Fantastic experience: They are awesome

Fantastic experience: Nice customer service.

Fantastic experience: Friendly staff and good selection of new and used games.

Fantastic experience: Great deals

Fantastic experience: Best staff in a gamestop ive ever been in, always helping me get the best deals on the games i want.

Negative experience: I just bought modern warfare and hate it I can only return it for store credit and not receive my money back even though I have a receipt.

Fantastic experience: Great friendly staff. Alfonso is the man!

Fantastic experience: The staff is very friendly they let you know when the bargains are and the guy that runs the place is top notch....

Fantastic experience: Good and friendly service

Fantastic experience: Good selection of games including older consoles like PS3

Fantastic experience: Always a super friendly store, love coming back here. I know I can just get stuff on amazon or download it, but it's not the same and this place feels like they really go the extra mile for you when they can.

Fantastic experience: Very helpful and friendly

Fantastic experience: Always the best service

Fantastic experience: Has nice friendly staff. Clean store good selection of geek stuff.

Fantastic experience: Nest Gamestop in the world!