GameStop

Positive experience: Rip homies! You served us greatly

Negative experience: Store is permanently closed. Seems like all Gamestops are closing. Sad.

Negative experience: They’re closing. No trading here. 01/06/25

Negative experience: Horrible communication they didn’t give me my copy that I paid for in full for call of duty black ops 6 . No where did they tell me I had to come in earlier to get a ticket number I told the young lady that the guy even left a voicemail saying just to show up from 9-9:30 pm so I showed up and they didn’t give me the game and said that the manager didn’t give the right instructions to the assistant manager . I will never be doing business with you guys again . They said they can just write my name and get my steel book tomorrow . I had payed a friend to go get my the game because I was stuck at work . Worst experience ever !!!! .

Negative experience: Muy mal trato que acabo de recibir por un chica con un mal carácter varios años yendo a esta tienda y nunca me avían tratado mal esta el día de hoy al punto que decidir Aser mis compras en otros lugares

Fantastic experience: Very helpful and good customer service

Positive experience: Cửa hàng có rất nhiều các loại game hay và mới giá bán cũng tương đối hợp lí. Ở đây có rất nhiều các loại game mới vừa suất bản ra có bán tại đây nói chung cửa hàng đang cập nhật các sản phẩm tương đối nhanh và phục vụ khách hàng rất tốt giá bán ở đây cũng hợp lý chấp nhận được

Fantastic experience:

Negative experience: No customer service. Not greeted on entree. Didn't ask if i needed help with anything. Didnt let me put my membership number to collect point toward my purchase. Didn't ask if i wanted to upgrade my membership on purchase. N No bag offered or given with purchase. Worst experience at a gamestop.

Fantastic experience: PS5 used games!!

Negative experience: Placed an order online. Said they would hold for 7 days from purchase went in before the 7 days and worker tells me his manager cancelled my order? Well that's just great. Place your orders elsewhere unless you wish to have your time wasted.

Fantastic experience: Nice staff.

Fantastic experience: Fun! Long lines but that’s part of it.

Negative experience: Worst experience ever. Just before Christmas my daughter bought a game from that location at the outlets of orange. Don't know the gentleman's name but bald-headed white guy was very pushy sales. We explained that we do not have the Xbox Tower, we have the version before that one. He assured us that the game we were interested in would work for our Xbox but it did not. He told us that we could come back and exchange it or get store credit. They are liars they would not exchange it or give store credit. He said to bad we will only give you 9 dollars. We had to get pushy with him just to get cooperate number. His response was good luck you won't get anything. Don't go to this store. The customer service sucks. They don't care about the customer. They care about the dollar they make.

Negative experience: Went the other day and asked the cashier if they had NBA2k24 in stock, he said no. I asked where is the closest place I could get it. He left me hanging while typing on his keyboard, as I slowly backed away out of the store. It was weird.

Negative experience: Horrible customer service, extremely rude employees, no knowledge on anything in store.. pathetic..

Fantastic experience: Not only one of the last GameStops left but one of the last ones that still do midnight releases.

Positive experience: Nice store

Fantastic experience: Cool

Negative experience: Juegos usados a precios de nuevos ❌

Positive experience: Good deals!

Negative experience: I called to ask if they had a game in stock there so in case they didn't I wouldn't have to drive out there to get it. And one of the employees left me on hold for 20 minutes. I stayed on the phone until I got there (I live 30 minutes away) and it wasn't even busy. He didn't mute the phone either, so I could hear him talking with his co-workers for 20 minutes. I walked in still on hold and he was still talking to coworkers. I told him I was still on hold.

Fantastic experience: Thank you the young lady at the counter could not have been more friendly and helpful. The store was clean. I could have gone anywhere her attitude and being friendly made that sale.

Fantastic experience: Helpful workers

Fantastic experience: Nice

Negative experience: I don't even know why these stores are around. Over priced products and if you want to trade anything in, you get pennies.

Fantastic experience: Employees were really nice and took all the rewards.

Fantastic experience: Always friendly here

Positive experience: Los videojuegos están a un precio como si fueran nuevos, pero hay algunos que ya tienen la caja manipulada y también se siguen vendiendo como nuevo. Y siendo un tienda de exclusivamente de vídeojuegos no siento que tengan tanta variedad, pero muy buen servicio.

Negative experience: GameStop have the worst customer service I have ever experienced in a company. This is the last time I will buy anything from this store and companyfor this matter. On 12/13/23 I decided to buy The legend of the Zelda Tear of the kingdom in cash. Moreover, I was greeted by Emigdio who recommend me to leave a downpayment which I decide to buy the whole game because I didn't want to deal with any of the transaction in the future. He guarantee by me paying the full amount I was gonna be set and have my game when it launches. However. Yesterday May 8 2023. I received a phone call from Gabriel stating that I own A ten dollars balance on my preorder and I have to pay it before I pick up the game if not I will have to lose the preorder. As a result, I decide to talk to the store manager to who my surprise it was Gabriel. He stated "I am sorry that this happened to you. The person who sold you the game has been fired because he was not up to the standards." He decided to talk to the district manager (Monica) who didn't care at all for the situation. Today I decided to call Gamestop the company customer service and I was talking to a male named Abraham. Who who said that the only thing that he can do is email the district manager. I feel like i've been mistreated as a customer. My voice was not heard. I have concluded that this is my last time I'm gonna buy or interact with Gamestop because they do not care. Be aware if you have a problem you are not going to receive any help. Shut out to Gabriel, Monica, and Abraham who make GS lost a loyal customer! Best Buy will be my choice moving forward.

Fantastic experience: Great service! Thanks!

Positive experience: Satışlar biraz yavaş yürüyor. Sıra bekliyoruz...

Fantastic experience: My review is based on customer service. Say what you want about GameStop the company itself. My experience with the employees this past month has been great. Each person I have spoken too at this location has always made sure I fully understand everything I am purchasing or has gone out of their way to make sure I am getting the best deal. I have previously stopped shopping at GameStop for reasons many people stop shopping at GameStop for. But with the customer service I receive it makes me much more willing to drive to the store and make purchases. Thanks again!

Positive experience: Good for kids

Positive experience: Nice place to get videogames and memorabilia.

Fantastic experience: Lugar de ofertas de juegos

Fantastic experience: GamesStop won't stop

Positive experience: There wasn't much. The employees were nice, asked if we needed assistance, but nothing to go back for.

Fantastic experience: Can't go wrong with gamestop

Positive experience: Bien surtido

Positive experience:

Negative experience: They sold me game for Nintendo and the game wasn’t on inside

Fantastic experience: Good customer service

Fantastic experience: I was just browsing at this GameStop and didn't know Sony PS5 was back on stock! Staffs seem nice and willing to help you for whatever you need. If you love playing games then you definitely want to drop by and shop or browse around.

Fantastic experience: This is a great prize for an 86" T.V.

Fantastic experience: Staff is extremely helpful

Fantastic experience: Very informative and helpful. Love coming here.

Positive experience: Not the same ...very slow no good games

Negative experience: Danielle, guy with the anime tattoos on his forearms is extremely rude. man has a power trip and his behavior stopped me from buying. I Instead went to best buy

Positive experience: I am A" WWE FAN I GOT 2 WWE STATUE, S AWESOME. BUT WISH THEY HAD MORE. Nice people and Polite C+ Ps I would Go back..2.

Negative experience: Expensive

Fantastic experience: Nice store

Fantastic experience: Very friendly service.

Fantastic experience: Clean and organized store. Friendly staff

Fantastic experience: Always friendly and helpful

Fantastic experience: They have good stuff in store & app

Fantastic experience: Todo ok

Fantastic experience: Staff is helpful with questions and very helpful in my experience. The store has a good selection and sometimes good deals.

Fantastic experience: A lot of great deals

Fantastic experience: De lo mejor en videojuegos y consolas

Positive experience: Buenos precios y mucho surtido

Fantastic experience: Encontré lo que buscaba un Xbox gold , recomendado excelente servicio

Positive experience: Bueno

Negative experience: Had quite an experience with this store. Not only after requesting some help did another group walk in and immediately get asked if they needed help. Had the wrong online order placed so waiting for this to arrive by mail to return it and buy the correct item.

Fantastic experience: Every clean and excellent customer service

Fantastic experience: Best place to buy gaming consoles and games…

Positive experience: Lo normal, precios standar

Fantastic experience: Buenas promociones y exclusivas.

Fantastic experience: Muy buena atención

Fantastic experience: The staff is really nice and helpful.

Negative experience: Doesn't have a lot of things I'm looking for.

Fantastic experience: Customer service is great

Fantastic experience: The cashier was very friendly and informative. She answered all my questions i had about the Nintendo switches.

Fantastic experience: Good service

Fantastic experience: Friendly staff Neat and clean and organized

Fantastic experience: Awesome customer service

Positive experience: Not so much to see.

Negative experience: My wife and I were recently at this location and had a rather uncomfortable shopping experience with a sales rep named Daniel. At the start of our visit, Daniel was very informative about what was not in stock and provided a reasonable explanation. Ultimately, we found an item that was to our liking and proceeded to checkout. During the checkout process, Daniel explained the Power Up Membership and noted that there was a limited time special on a membership. We respectfully declined, and Daniel became uncomfortably persistent in asking why we did not want the membership, as well as inquiring as to how often we visit GameStop. When we stated that we visit GameStop on occasion, he began to insinuate that we did not like GameStop as a whole and continued to press the membership right until we were finished with checkout. Throughout this time, my wife and I respectfully declined, however, he kept on pressing the matter and made both my wife and me extremely uncomfortable. While I understand that sales representatives are required to make certain sales, I also believe that the customer should not be cajoled, nor should they be made to feel uncomfortable the way this individual made us feel. For future shoppers, please steer clear of this particular individual.

Positive experience: Well stock and friendly staff

Negative experience: Game freak

Negative experience: They have games on the display and there sold out like really why have them at all? Now I have a 8 year old crying

Fantastic experience: great store for controllers and games

Fantastic experience: Nice guy gave us the info that we needed. Shop here. Honesty helps

Positive experience: Muy amable las personas que te atienden

Fantastic experience: Good service and good selection of games!

Positive experience: Mucha fila para entrar pero muy bien

Fantastic experience: Good

Negative experience: Rude manager and given false information over the phone just to be told the opposite when I came in.

Positive experience: Friendly Staff. I just wished their games weren't so expensive.

Fantastic experience: Buen lugar

Fantastic experience: I went to get a copy of seikiro die twice the guy was nice when I got the game dang.

Positive experience: Quite good collections

Positive experience: Tienda de video juegos para todo tipo de consolas en buena park California

Positive experience: Standard Gamestop good staff.

Negative experience: I'd used to be able to spend at least 20 browsing through all the games. Now, five minutes and I'm done

Fantastic experience: As always, the best place to buy video games

Negative experience: Was looking for a controller and didnt have it.

Fantastic experience: Mike and John were so friendly

Fantastic experience: Great customer service from 621166 mike!!!

Fantastic experience: Buen Lugar para Gamers!