GameStop

Negative experience: Whoever was there today around 12 o’clock and was wearing a green shirt gave me the worst service I have ever received. It was so bad I decided to cancel my transaction and drive 30 minutes away to another GameStop and sell it to their store. This guy’s name isn’t worth remembering, but his complaining and lack of customer service will always be remembered.

Negative experience: Made an order for pickup yesterday & they’re supposed to email when the order is ready. Instead I get an email today that my order was cancelled and the product is still available on their website. Now I have to pay more because I can’t use my GameStopPro discount because it was technically used on that purchase. And they don’t answer the phone here. Worst GameStop store ever.

Negative experience: Unreliable to be summed up in one word. I had a same-day delivery for April 19th. I made sure to order before the deadline. And it was not received. I call in the next day to be greeted and then put on an extended, hold when the representative returned. He informed me that it would just be pushed through to today. I asked him, what assurance do I have when I ordered same day, delivery and you did not make through on the promise. He proceeded to tell me that I could just cancel my order. It was clear that he had Irritation, dealing with purchase. I feel like he could have dealt with it in a more professional way. But instead, he decided to just keep uttering that I can cancel my order. I would refrain from giving this storefront business

Negative experience: Never answers the phone

Negative experience: Terrible customer service

Negative experience: This store looking extremely empty.

Negative experience: Be prepared to constantly show an I.D. or drivers license.

Fantastic experience: Es un lugar acogedor,apto ara descansar,lugares recreativos cerca, restaurante cercano y tranquilo

Fantastic experience: Loja excepcional !!

Positive experience: It's a kool store. Staff is knowledgeable and kind. I have it a 4 because they're return policy sucks and they give you very little for old games or systems then resell them for much more. Anyway always remember...For the wages of sin is death but the free gift of GOD is eternal life in Christ JESUS our Lord

Positive experience: Cool place but the wait is extremely long.

Negative experience: I recently purchased a switch 2 and I wanted to get a few games. I also realized Battlefield 6 came out today so I decided to get a copy for my ps5. I was excited to visit this store, after all, I had not been inside a GameStop in a couple of years. I was ready to be hit with the nostalgia, only to end up waiting over 12 minutes in line. There were two cashier already tending to customers, and ONLY one more customer ahead of me, yet the line never moved in all the time I was there. Why is every GameStop so damn slow?? They always have the same excuse... "our system is down/ slow/ being dumb". You are all a multi million corporation, stop using the same excuse. I was going to spend quite a lot of cash at the store but both cashiers never seemed to care about how slow they were conducting business. I ended up buying everything I needed at freaking Walmart. WALMART. They stole your sale because you all clearly don't know what you are doing. Maybe if you realized that gamers stopped shopping there because you all take so damn long checking us out and trying to upsell us with your bs "offers." Quit that bs, "dudes, and start focusing in your clients' need"s.

Fantastic experience: The guys there always help me and a extremely informative people. My game buying experience is always great. And I learned a lot on grading my cards.

Fantastic experience: It is just to good but it is becoming deed

Negative experience: Terrible service never answer the phone 5 five calls

Fantastic experience: Rick and Sam are great! So helpful Sam took the time to explain the games to me like I was a baby it was dope ! And Rick answered the phone when I kept calling from home to answer my questions , so many gamestops need to be like this , Rick and sam are awesome

Negative experience: I'd give zero stars if I could. Came for the Switch 2 pre lease (with my preorder) and we were here 20 minutes before closing. He let the whole line in but stopped at my brother and one other person...and said we can't go in. His concern was security, but the people with numbers are going to be let in after hours too so that doesn't make sense. I'm taking my business elsewhere and suggest others to do so as well.

Fantastic experience: Tears of the kingdom for grandson

Negative experience: Today’s pokemon release was such a mess. They were not ready for the release at all. There was a only one worker working at the opening. Only had 2 in quantities for the release. Literally had to talk to a worker seem not having enough experiences and had to wait additional 30-40 minutes to get something. The release was a complete mess.

Negative experience: Went to buy a Switch game and they weren’t even open by 12 noon. i understand store hours aren’t always accurate online, but you guys aren’t even open at 12 pm? what kind of business are you? Drove 20 minutes to stand around for half and hour waiting for you guys to never open.

Negative experience: Came here in hopes of securing myself some journey together Pokémon TCG product. Employee had a sign up front with all the stock available and thus a line began to form. Stayed here for a little over an hour and after they ran out of stock, the employee waited 30 minutes to inform the line that only pre orders were left and that everyone else had to get out of line. In other words, he rug pulled roughly 60% of the line out of time when he should’ve taken down the sign at the front and told us the minute they ran out of stock. I understand that it was only one employee that had a lot on his plate. However he should’ve spoken up when things changed instead of t staying silent. I hope this place improves on their communication skills and see better results in the future. 2/10 experience do not recommend.

Negative experience: female associate there didn't seem to know anything and seemed annoyed by my son and me.

Positive experience: Had a good experience here got a used controller the lady was helpful and we talked about zombie games like dead island very nice this was a couple days ago experience was good

Fantastic experience: Great people working Daniel was very helpful and courteous.

Fantastic experience: Great selection...

Fantastic experience: En excelente lugar para los fanáticos dé los videojuegos

Fantastic experience: Was able to get some trade in value gift card for some old games we didn't need any more and now we can get a new game. The workers were very friendly and helpful and knowledgeable of what they arr selling and explaining why certain games don't get traded in. Management was nice as well...

Fantastic experience: A person named Jacob was very kind helped me out with a game!!

Fantastic experience: Had a copy of Zelda: totk on release week when Walmart cancelled our pickup order and nearly ruined my wife's day (:

Negative experience: I CALLED THEM 94 TIMES NO RESPONSE THERE IS NO EXCUSE TO NOT BEABLE TO PICK UP ONE OF THOES CALLS.

Fantastic experience: Associate by the name Ryan went above and beyond to help me with a pre-order issue. I was never given promo code for a game I purchased at another gamestop. I called this store and spoke with Ryan about my issue, and even though it wasn't his order or purchase, he helped me out with customer care to resolve it quickly. Throughout the phone call, he was so patient and showed knowledge. He made my day and resolved my issue when I may have lost my promotion. He was able to handle multiple customers and resolve my issue on the phone. I give this associate more than 5 stars for his help.

Fantastic experience: Good selection and friendly staff.

Fantastic experience: Good promotions

Negative experience: Staff needs more training. They didnt know how to activate a giftcard. I purchased 3 games and a giftcard on the 24th and i had to return on the 26th because NONE of my games actually had the game inside. I didnt check before leaving (i thought they were inside) and when i went back the 2 guys there had the odacity to actually say "did you really purchase them or walked out with them" i shut them up with my receipt. Never going to this location again

Negative experience: This store location has their employees reserving their own stock while they are on duty. There is a lack of worth ethic in the way they deal with customer satisfaction. If you are planning on finding any collectible or game, it would be best to call a different location since first pic and on-the-job reserves are set in place for employees DURING THEIR WORK SHIFTS.

Fantastic experience: I loved

Fantastic experience: Staff was friendly and attentive while serving us quickly

Fantastic experience: Holy guacamoly es un lugar bien chill ambiente bien chingona los trabajadores son buena onda épico papus

Positive experience: Ok

Fantastic experience: Favorite store!

Fantastic experience: Very helpful workers here and they usually have everything I need.

Fantastic experience: Dan was great! Though, Rez is a different story. Haha

Fantastic experience: Always friendly knowledgeable employees I appreciate that.

Fantastic experience: Very friendly and helpful staff. Great selection.

Fantastic experience: Great prices and you can trade in your games

Positive experience: Con tanto cambio de personal un día encuentras a alguien amable y dispuesto ayudar y otras personas que solo están ahí por que ganan dinero .

Negative experience: Awful customer service, won’t let you shop without a mask even though CA state and Orange County no longer have the mandate. They still tell you to leave if you don’t have one and it’s the only store in Main Place Mall that does so. Truly ridiculous, unwarranted and discriminatory.

Positive experience: A good selection of games, enough to keep me asking myself, "Should I get this now?" The place was clean too. There was only one person managing the store the last time I was there, and she was constantly informing new customers coming in that she could only have five people in the store at once. I love how she exercises this practice politely but firmly, but I also feel bad she's the only one in there.

Fantastic experience: The staff went out of their way to help me.

Negative experience: This is the only location I've been too that will not let vaccinated customers shop without a mask. There is no state mandate, nor is there a policy for the mall. This is my closest location, so now I guess it's digital purchases for me

Fantastic experience: Es una tienda de juegos de video. Tiene juegos para todas las consolas. Y sus empleados son muy amables.

Fantastic experience: Great store in a nice mall. Always a good selection of games and plenty of copies available. They went out of their way to make sure I got my game at the lowest price possible. Great sales associates! Thanks for the $5 Cyberpunk!

Fantastic experience: El café americano de Starbucks es riquísimo, El lugar es maravilloso El mall....

Positive experience: Cool every game stop has something different

Positive experience: Okayyy

Positive experience: All good just didn't have the game we were looking for in stock

Fantastic experience: Game stop. Always good deals on everything!!

Fantastic experience: Customer service was great!

Fantastic experience: Great Service

Fantastic experience: Fast service

Fantastic experience: Awesome staff very helpful.

Negative experience: Beware of the guy that works there he tried to cheat my son and that is all that I will say

Fantastic experience: Always unique items

Positive experience: You need to read a printout of the ds3d games they have. You can't just look at them and browse. This store is too small.

Negative experience: Waited for 40 mins to ask them a question and even tried calling to see if they have what I needed but the calls never went threw even when it was just a few customers not even buying anything

Fantastic experience: Excellent service. Plenty of stock!

Fantastic experience: Good

Fantastic experience: Gamestop have a large array of video games and has really kind workers.

Fantastic experience: I have always buy my games there..

Fantastic experience: The employees where good but the box was a little scoff other than that it was a 10 out 10

Fantastic experience: Games and more games

Fantastic experience: Great selection and worker. I tried to buy Dark Souls but completely forgot to bring my ID that day...and he did refuse to sell it. Good ethics, professional, and likes the series too. Great guy.

Positive experience: Small parking lot but over all great selection

Fantastic experience: Good for my kids

Fantastic experience: Muy buena atención, buenos descuentos por ser miembro pro. Siempre hay algo que te puedas llevar.

Negative experience: Poor service

Fantastic experience: Good games

Fantastic experience: This is a gamers dream . Service was amazing tgey welcome you with a smile and ask if you needed anything in specifics. Cost is the usual but some games are very cheap .

Positive experience: Not bad, but not good either. It will likely have what you're looking for if it's new, butnot if it's old or obscure.

Fantastic experience: Games

Fantastic experience: The guys at the registor were nice. They coulf hold a good conversation.

Fantastic experience: The market has changed drastically and although I admit a visit to Game Stop today isn't as enjoyable as it was 10+ years ago. It's still a great spot to pick up new or used games and other gaming related items.

Fantastic experience: Great customer servive

Fantastic experience: i stopped there. games were there. now i know why it's called gamestop.

Fantastic experience: Staff is always helpful and available. Stock is usually plentiful.

Negative experience: Is too much left behind whith games i mean i should have a bret hull or gretzqui game every year but is imposible and now my black friday console is broken and so neal nada

Fantastic experience: Big fan of GameStops this shop is phenomenal

Positive experience: I mean, it's just a GameStop, so, yea...

Fantastic experience: Exelente

Negative experience: Buen costos

Fantastic experience: Muy bien encontré todo lo que buscaba

Fantastic experience: Best store ever

Negative experience: No service help

Fantastic experience: I had so much fun, great selection and amazing staff.

Positive experience: Bien

Fantastic experience: Good customer service by Daniel and team.

Fantastic experience: Great staff

Fantastic experience: Very helpful staff!!! Lifesavers as well as money savers!! Lots of choices and a great place to find older games cheap with a warranty to purchase

Positive experience: Wide variety of products.

Fantastic experience: Ross is a really nice guy. We frequent this store often and he is always glad to see us :)