GameStop

Fantastic experience: My standards for my gaming system were met

Fantastic experience: I’ve been going to this GameStop on Harbor for about 5 years now and I can only say that I have had positive experiences. The staff has been really helpful in explaining all of the current deals going on, even if i misinterpret some of them from time to time. I do think the membership is worth it because I end up getting my savings back really quickly. I think the local prices & deals even give BookOff a run for their money. I hope GameStop continues as long as they maintain the same quality as this store.

Negative experience: My gamer friend bought me a new PS5 and Had it delivered here. I called first to make sure that it was there, and the manager assured me that it was. When I came to pick it up, I told the girl with winged eyeliner and Strawberry blonde hair, my name and the details. Without even going to the back and check, she immediately had an attitude and said that she would know if a PS five was there and paid for. So I asked her to please go look and she was back there for about 15 minutes. I heard a bunch of stuff rumbling around. She came back threw the box on the counter and said someone hid it from her so she didn’t see where it was. I’ve never been to this store in person, but me and my son are huge gamers and we will never shop in the store because of her. I tried to compliment her on her eyeliner and she was just completely pissed off. I’m sorry that she doesn’t have any gamer friends.

Fantastic experience: Awesome shop! The employees are so accommodating and sweet! And just down the street from my house so even better! Love this GS!

Negative experience: Shop never answers the phone

Negative experience: Yesterday I did a pickup order for Crimson Desert Website says same day pickup available I walk in & the employee says he can’t give it to me till Monday (also employee said to check target, they don’t even sell it there) I go home & download Crimson Desert on the PS Network & cancel my order with GameStop Mind you before all this I attempted to call 4 different locations in the surrounding area, multiple times throughout the day to ask about the situation before even purchasing at all, no one picked up the phone! #PowerToThePlayers This location definitely did not answer the phone & I called numerous times throughout the day just for one question. When I walked in there was only 1 person in the store shopping. 2 employees that I saw. Lastly you would think an employee would know where this game is being sold, being a release day for the game. Do you even game?

Negative experience: the heavyset ginger lady there had a resting b face the whole time but all other staff is nice! will be back!

Negative experience: I really appreciate terrible service because it reminds me not to spend money in a place like this . So I ask to see a product not was i not allowed to see or touch the product but the sales person held the product at a distance raising the hand extended arm as to create a barrier creating more distance . Like playing keep away. So I left but im glad I was treated this way . Reminds me that other stores don't treat people this way .

Fantastic experience: Bought a controller for my xbox here friendly sales representatives there

Positive experience: London was great she did her job, but man the whole store operations seems so outdated. So disappointing, and wouldn’t recommend. Just buy what you need on Amazon or eBay

Positive experience: Becoming the nation's leader in tcg scalping.

Negative experience: Not opened during advertised hours

Negative experience: Giving it one star since they decided to raise prices for all pokemon tcg products.. They even raised it twice.. You basically camping out to pay close to scalpers price.. how does this make any sense ?.. I basically bought an item online on tcgtheplayer and the difference in price was under 10 dollar.. so I totally just bought it online and pay the difference .. Avoid waiting in line for releases when its just a few dollars compared with tcgtheplayer ..

Negative experience: Cancelling orders due to "unfulfillment". Even though at the time items were in stock.

Positive experience: I like this GameStop usually a good experience for the most part. But the other day I went in and as I was there new TCG stuff came in 10 items and the employee was like oh what! I’m buying those and put aside 5 for them selves out of the 10. I don’t think an employee on the clock should be able to take half the inventory of what comes in when that’s suppose to be for the customers.. usually customers are limited to quantity as well.

Fantastic experience: Had a great experience at GameStop today! I was looking for a specific game and they had it in stock. The staff was helpful and the store was well-organized. It was quick and easy to find what I needed. Glad they had what I was looking for!

Positive experience: No megusta

Negative experience: Its gamestop. One person working the register and one person ignoring customers working on something more important than a waiting customer. Prices are inflated as usual. If you need something now, go and deal with it. If you can wait, Amazon.

Fantastic experience: The worker was very nice . Came over and helped us . He was very helpful with the questions I asked too Got this game for my client. He loves xbox. . Thank you gamestop

Fantastic experience: they were able to help me pick a great gift for my son's birthday, he loved it !

Fantastic experience: Bought myself a pair of slippers with my points.

Fantastic experience: Spoke to an employee named Alex at this location who was extremely helpful and honestly just made my experience with the help I need really pleasurable. Thankyou Alex for you care and taking the time to listen and provide me with excellent service

Fantastic experience: Been coming here for about 20 years. Awesome shop

Fantastic experience: Nice people been going in for years

Negative experience: Went in to sell a few things and kept wondering more and more why the price offered from the employee was so far off the cash price on their site... I finally questioned him about it for my ps5 edge controller ( he was offering $20 when that controller was only used once all accessories included, mint condition) he answers me that he couldn't test the controller because it "crashed his system" so he deliberately chose to omit that he scanned it as defective! That is dis honest and some business practices that are deplorable. I wouldn't put it past him that he would've not ring it up and pocketed the resale money considering how hard it was to get a receipt... Stay away from this business since it employs thieves!

Fantastic experience: Awesome customer service

Fantastic experience: Love my local gamestop and guys that work here. Always helpful and I don't go anywere else.

Negative experience: The guy in the store was very rude we were going to sell mine and my husband watches and he like in a rude voice said no go somewhere else

Fantastic experience: These guys are so helpful! Ima single mommy and not hype to the new video games so anytime my ten yr old can't figure it out, I bring him there and they help. I love coming here! They know there stuff!

Fantastic experience: Great staff, during the holidays though their stock was not impressive

Fantastic experience: Muy bien!!!

Fantastic experience: Buen lugar para regalos navidad y personal atentos

Positive experience: Good Store Overall. I Wish They Would Have More Merchandise To Buy Or Choose From.

Negative experience: This review is towards GameStop, not the staff I encountered. In short: BROKEN ITEM sold. Sold as new item. Refund request denied. Context: I bought a Star Wars waffle maker as a gift at a CLEARANCE price.When I went home and checked, the waffle handle was already broken. This store is one of the stores that denied my refund / exchange request out of their policies. The customer service online was very slow, and when they finally replied, they suggested me to go to a store and (attempt to) return it; they mentioned that they could not handle it online somehow. The price might be desirable, but only if the item is actually new and not broken. I do think that this is a rather unfair sale. I could have happily purchased another game or so if I were kindly issued in-store credit.

Positive experience: Great service. And very knowledgeable customer service associate. Shelves in the store were nearly maintained and everything was in Immaculate order. Even the Cosmetics of the outer building our also very well kept.

Fantastic experience: Very nice store, with very good inventory.

Fantastic experience: This is a great store. The employees that helped us out were super friendly and informative about the stores deals that were going on at the time. I bought 2 Nintendo switch game totes and with my savings and rewards got a really good price out the door. I'll be heading here for my next gaming purchase soon.

Positive experience: Games...

Negative experience: Toda variedad de juegos, su personal poco amable y si no sabes inglés, olvidarse de que traten de ayudarte, solo dirán no, pocas veces he encontrado personal que realmente trate de ayudar, hace tiempo había excelente personal amable y atento pero ya han cambiado mucho

Positive experience: One of the few locations that is still open. The store is neat and tidy and the employees are friendly. They are also pretty helpful... BUT, but the last couple times I've gone into this store looking for something specific only to be told "we don't carry that" and then proceed to find that very item on one of the shelves... not sure how much longer brick and mortar video game stores will exist. Not much longer, I'd guess...

Fantastic experience: Awesome store, and they are friendly staff

Fantastic experience: Super helpful! Wanted to get a new Pokémon game! Left with a smile and a desire to buy more from this GameStop.

Positive experience: Great staff

Fantastic experience: Good experience. With sale rep ..

Positive experience: They don't have the consoles in stock.

Fantastic experience: Great customer service. Really helpful!

Fantastic experience: Me gusta mucho porque me atendieron bien gracias por mi buena experiencia

Fantastic experience: Excelentes juegos

Fantastic experience: Muy buen personal buenos precios de juegos

Fantastic experience: Nice

Positive experience: Clean store but lacks a variety of games and merchandise that other gamestop's have.

Fantastic experience: Very good with their mask policy, and the guy with the Pink Floyd Eevee shirt is a huge help!

Fantastic experience: I LOVE THIS STORE!

Fantastic experience: They're very helpful here.

Positive experience: Customer service is always great.

Fantastic experience: Busy, what's to be expected for a holiday very friendly

Positive experience: Did not have the game I would think it has but the store is really good

Fantastic experience: Always friendly and helpful staff here.

Negative experience: Paid extra for faster delivery and ive been waiting over a week. Im convinced the guy charged me for faster shipping knowing deliveries have been delayed.

Fantastic experience: Great guys, very helpful. Happy to have this as my local store.

Negative experience: They have. Nothing ever

Fantastic experience: Cody was great! Fast and helpful! Gave me tons of help and advice while purchasing fallout4 and the uncharted series.

Negative experience: Worst customer service I’ve experienced to this day.

Negative experience: Worse GameStop ever bad customer service ever

Fantastic experience: Went here since i was three and still going there til this day for the great service and great games!

Positive experience: Es mi lugar favorito pero las personas que trabajan no son amables

Fantastic experience: even though the turnover rate is high everyone that they hire is pretty knowledgeable about all systems pretty much all games

Fantastic experience: Love to go here to get new games for my xbox.

Negative experience: Ok selection of games. The guy who was in charge was very apologetic for the wait but yet interrupted the guy helping me to see what coffee he wanted when our guy just wanted to ask him a question about how to help me. Priorities, right?

Negative experience: I talked to someone in store asking for a 10 dlr game card. He toldme they only have 3mth card and a yr card. But he told me i can purchase a code and cost me 10 buck. I thought cool. But when i tried to redeem code the code didnt work.i called them back since i had just purchesd this (code) and the guy told me that they couldnt refund my money and i sayd what a f. Game stop is good for one thing only. Screwing people.

Positive experience: Good the customer service can be awesome depending on what customer service rep. You get... for the most part at this one theyre pretty on point

Fantastic experience: Very helpful employee. Great store!

Fantastic experience: The release for Pokemon was incredibly well-organized.

Fantastic experience: Stewart is the bomb!

Positive experience: This branch the guys are a litte pushy. Basicly this one could benafit from self check out store basicly they go on line to tell you what they have instore. I could have done that at home.

Fantastic experience: Best place to get games

Negative experience: Absolutely disgusted with customer service. Asked a simple question to see if they had an item in stock but employee gave an attitude and did not bother checking to see if the item was available elsewhere. Avoid this gamestop as employees will just give you an attitude and make you feel unwanted.

Negative experience: Was told they had a specific item in stock and they reserved me 1 of those items. I had to drive in heavy traffic for half an hour and when I got there, they said they forgot to mention the item was street dated and they could not sell me one. Wasted time on my part. The person was apologetic, but still. It would’ve been nice to know the item couldn’t be sold and saved me time and gas.

Fantastic experience: I do not buy games often but staff has always given me great advice on games I may like by telling them previously games I’ve played and enjoyed

Fantastic experience: Nice big store with great customer service!

Negative experience: Pre- ordered the superstar edition of madden 20 for like 85$, at the same time im buying far cry 5. When i get home that night i realize they gave me far cry "new dawn". When i go to switch out and pick up the madden 20 copy, they tell me they accidentally sold my copy . Guy was apologetic and said i could wait till original release date and get a copy but i just took the money instead.

Fantastic experience: Excellent customer service. All questions answered in a professional and understandable manner.

Fantastic experience: The experience was nice

Fantastic experience: Great employees and amazing service.

Fantastic experience: It has 3 car spaces to park but inside was nice

Fantastic experience: Games and games and games

Fantastic experience: Great to get games.

Fantastic experience: Great shop. Helpful staff

Fantastic experience: Great place

Fantastic experience: Excellent. Great sales people. Helpful and product knowledgeable.

Fantastic experience: Great customer service

Fantastic experience: Great service

Fantastic experience: The best place ever. Great store to buy games and other gaming accesorries

Fantastic experience: Go here all the time from a brand new games

Fantastic experience: Fun group. Warhammer

Positive experience: Average game stop

Positive experience: Good selection

Positive experience: The parking lot is very small, but overall a nice Gamestop

Fantastic experience: Its good, there's good people working they are very nice with anything you need.

Fantastic experience: Good ppl , good service.