GameStop

Negative experience: They never answer the phone. Service is very unpleasant.

Negative experience: They never answer their phone. Horrible service

Negative experience: The location is closed down..they give their employees at most 30 notice and have you ship everything to other locations before shutting you down

Negative experience: Customer service is non existent here. This location refuses to answer the phone. I see them sitting at the counter & when it rings they just ignore it. No matter what time of day you call they will not answer the calls

Fantastic experience: Video games

Negative experience: The store associate was mad at me and hung up. :(

Negative experience: I drove from far away, there closed and its not even 8pm its 7pm right now as im typeing this whos in charge over here ?

Fantastic experience: Dudes working there are straight up about everything. I always had a good experience there.

Negative experience: I purchased a refurbished Nintendo 3DS XL console online, upon opening the package I was inspecting the system, overall, I was very dissatisfied with the condition: the screen was scratched up, the bar for the 3D mode was very sticky, and the hinge between the screen was very loose. When I arrived at the store the staff greeted me, I let the staff know I have a return, and the staff said "I can try since my manager is not here". The staff communicated with the manager via text message, told me that the manager have to refuse to return because it was over $100, saying that this came from their district manager due to online scams. The staff gave me customer service phone number so I can request a free shipping label. Prior to coming here, I did spoke with customer service and they said I can come to any GameStop for the return, free of charge, but if I like to ship it back via FEDEX, it will cost me $14.99. At this point, this company is giving me the run around. At this point, I am very disappointed with the store denying my return, I was getting a vibe from this employee, not to take taking returns from other stores or online because that will impact their sales quota. Over the years, this is the first time a GameStop denied a return due a ridiculous excuse. There's no way that they can be scam if the employees were trained to inspect the return item before accepting them. They won't even give out their District Manger's contact information, was told I have to call customer service to get a hold of their DM.

Fantastic experience: In addition to games, you also find objects and people from games, it's great.

Negative experience: I went to this store to pick up my pre-ordered game at 11am the time they were suppose to open. No one came in to opened the store which I waited 3 hours for and just gave up an left. I have came to this store many times and there was always a issue. They never call you when a pre-ordercomes in and they don't give you the bonus merchandise you should get when you make a pre-order. I will no longer be going to this store after this and will cancel all future orders.

Fantastic experience: This is the only store for me and my kid to go buy games in accessory. We love the store. If I could give them more stars, I would thank you guys for everything.❤️❤️❤️❤️❤️

Negative experience: It is impossible to reach an agent or store representative from the game stop location on Brookhurst and Chapman to lift or answer the phone. Even if the store has no customers in the store at the moment, the employees will never answer the phone for potential clients. I have parked outside and called when no customer is in the store and they won't answer their phone lines. It might explain why Gamestop is going out of business.

Fantastic experience: After years of buying my boys used Playstations and all its accessories, they were finally able to get everything brand new. This store always have great workers.

Fantastic experience: Excellent service!

Fantastic experience: These dudes is real chill in there. Maybe a little to chill. Like there’re faded. But great customer service and even help me search out a location Thad what I was looking for. Since they didn’t have it. Will return.

Fantastic experience: love this place

Fantastic experience: Awesome service on the spot.

Fantastic experience: We love Game Stop a lot of variety of things my happy place for my kiddos costumer service is excellent

Negative experience: Horrible customer service! I dont understand why they even have a phone number, they never answer. Been calling this place since yesterday afternoon. Not once do they pick up

Fantastic experience: Helpful

Negative experience: Was ok asked if had trading cards only to be told that he ( a staff member) buys them all before go on shelf and keeps things to the side whatever he wants. I would not reccomend coming here to buy things as wont get what you would think would have as your looking at only things the staff dont want it seems.

Negative experience: Some of the worst customer service iv ever seen no one made eye contact or even glanced at me for 10 minutes as the only one in the store while they faced the TV and watched Netflix. Iv never seen such incompetence. We have been here 3 times today and been told to come back later. Now we can't get our games by tomorrow unless someone emails them back?

Negative experience: You know, I have a bit of history with GameStop. Not just having shopped there for years - in the 90's when GameStop merged with Funcoland and EBGames, of course I was big into being a shopper then. I don't mind that things have changed. I do have a history of reviewing particular GameStop branches, however, and I found that this one in Garden Grove is not one of the best. First, the two (!) guys that were there were rather unhelpful. They ran out of PS4 controllers which is not a big deal, but I was also interested in a third-party Nintendo Switch controller that the signage pointed to having 30% off. But when it rang up as regular price, the folks in front were not even interested in walking over fifteen feet to read the sign. I mean, GameStops aren't large places...Additionally when I moved to check out, the guy in the front was yelling at me, saying "what is that you're going on about?" when I was explaining I had to use a gift card. Now, I know it is a bit of a drag to work on holidays. I always appreciate when people work on holidays, and that folks would rather be with their families. This New Year's Day, though, the folks at the front desk might still have been thinking about last year. Finally, while I hate the hard sell of the GameStop Pro membership, I understand why it is done, but the staff insisting that I sign up for the Pro membership is just icing on the cake of three horrible customer service red flags to begin with. There are so many other GameStops in SoCal. It might be better served for you to go somewhere else.

Negative experience: How you going to have a phone number for people to call the store if you don’t even answer the phone? At least answer and say one moment. terrible service

Negative experience: Called about 10 times and did not answer phone, worst in person service I’ve ever received and staff we’re rude, please do not go there.

Positive experience: The customer service is way better their then in the one at the block I should of just went their in the first place.

Fantastic experience: Staff did it again....great service!

Fantastic experience: Come on, game stop. The best

Fantastic experience: Great store my go to store for pre orders and great customer service. Justin and Charlie are great.

Fantastic experience: I love gaming

Fantastic experience: Knowledgeable, fair, customer orientated

Fantastic experience: Great place and staff

Positive experience: Went to game stop today looking for a certain game controller , thx to the young man for helping me out I was able to go in & out quick great service

Fantastic experience: informative people. Thank you.

Positive experience: Had to wait 15 minutes in line due to slow cashiers. Also there are game boxes on the shelf advertising specific games for sale but then i find out they are not even in stock.

Fantastic experience: Great store will go again for sure

Negative experience: There is customer service and then there is whatever that just was. I understand you are probably tired of hearing questions regarding PS5s but it's your job as the middle man to inform your customers on policies and updates. The person with red hair was short in response and told me to camp outside whenever I feel like it.... Extremely rude since Ive been a customer of this location for over 5 years. Just changed my original review from 2 years ago.

Fantastic experience: Bought my favorite RuneScape card from my favorite gamestop thank you for still selling them.

Fantastic experience: I love this gamestop. The employees are always super friendly and always willing to help.

Fantastic experience: It's my favorite gamestop of all. Justin is an awesome guy and really takes care of his customers

Positive experience: Good place to shop

Positive experience: Prices are very high compare to Amazon . I come here only when my son needs something asap which thankfully is not often.

Fantastic experience: The spot for any gaming needs

Fantastic experience: Great game

Fantastic experience: LOVE LOVE LOVE THIS STORE ALWAYS A GOOD SELECTION AND THEY CAN GET STOCK FROM OTHER STORES

Positive experience: Standard GameStop location. The store was neat and organized. The clerk there was helpful, knowledgable and friendly. They had what I was looking for and I was in and out very quickly.

Fantastic experience: As with all Game Stop's that I visit this store is well stocked with games for just about every platform. I search for PS Vita games brought me here, my local shop, which was only a couple miles away. I was pleasantly surprised to find that they had a small but nice selection of Vita games to choose from. I left this store very satisfied with a great purchase for a game platform that is not all that common anymore. Customer service was immediate, with other people also being help with questions and purchases. They also have great prices I most definitely recommend this store and will be visiting again.

Fantastic experience: Great place, staff is amazing. They definitely go above and beyond in helping your needs!

Positive experience: Good place to get your favorite game.

Negative experience: Waited until 10.15am on a Saurday and store was still closed. Tried calling and no one answered. Wasted my time.

Fantastic experience: The staff were EXCELLENT when it came to custermor service. I was promptly greeted and helped after walking in. My preferred Gamestop and would recommend to anyone.

Fantastic experience: Extremely knowledgeable sales associate there that was able to answer every question quickly. Very helpful would highly recommend. Been coming here for two decades!

Fantastic experience: Way better than the Canadian stores.

Fantastic experience: Always helpful in selecting games and checking other stores if they don't have what you want in stock. I have been a pto rewards member consistently for over 13 years, that's how much I love their service.

Fantastic experience: Well organized location. I found games in alphabetical order. Clearly their workers take time to re-organize when needed. The workers are courteous and quick to help when there is a question. I would recommend this gamestop if you want to find your game easily or if you have questions.

Fantastic experience: Love the place

Fantastic experience: Lots of games to choose.

Positive experience: Knowledgeable staff who are helpful

Positive experience: Good place to go too

Fantastic experience: Good place

Positive experience: Bien excelente tienda

Fantastic experience: Very professional. Very knowledgeable. If they didn't know something they didn't just tell me something they looked it up.

Positive experience: Good

Fantastic experience: Great place to get video games

Fantastic experience: LOve this place

Fantastic experience: Video juegos y consolas y suvenir

Fantastic experience: Employee's are always helpful and friendly

Fantastic experience: The guys at this gamestop are friendly and knowledgeable, they always talk with my man and me and make us feel very welcomed

Fantastic experience: Friendly and helpful staff the answer all you questions

Fantastic experience: I love going to game stop to Buy my Games the staff is always good and help me with what i need.

Fantastic experience: Great selection, nice employees!

Negative experience: They sold me the wrong product after i explained to them exactly what i need. And even after i asked. Are u sure this is the one, the dude says yea. So annoying. I should of went to another gamestop. Thanks for selling me the wrong component cables.

Fantastic experience: Found what I was looking for really fast

Fantastic experience: Great guest experience

Positive experience: Nice people and very helpful

Fantastic experience: Very good service

Fantastic experience: Great!

Positive experience: I went in to pick up Nier Automata and was out in less than 10 minutes. Line was pretty fast even though there were a number of people in front of me. Store itself is rather small but it's more than adequate. Only thing that could be better is parking because it's right next to subway and other small businesses. Overall it was a good experience.

Negative experience: Store closed an hour early from their posted hours.

Negative experience: Keep the receipt can't even get GameStop deals without it they won't help.

Fantastic experience: Best prices great help.

Fantastic experience: A very good store go to it

Fantastic experience: Very nice people, always have some nice conversation with the employees to pass the time when buying something at the store

Positive experience: The wait was a tad long, otherwise quick

Fantastic experience: La mejor cadena de videogames

Negative experience: This place is ridiculous. Tried to return a game my daughter got for Christmas still sealed brand new with the original receipt and they would not return it or exchange for something of equal or lesser value because it was past 30 days. I get it if it's opened but for a game in original packaging with receipt should get a better return policy. Won't be back again.

Fantastic experience: The staff are friendly and easy to talk too

Positive experience: Helpful workers, but sucks how much they give for used games.

Positive experience: Very friendly place. When i game shop (which i do quite often) i like to feel like a person not just a customer, Of course they greeted me upon walking in but they took the extra initiative to me and my family about our top fav games and even went as far as talking about the expo and our future plans game wise. So the experience was like talking to a few of my friends rather than the person Im handing my money to.

Positive experience: Great games

Fantastic experience: I went in yesterday and both of the gentlemen that worked here were super helpful. When I get their names I'll edit the review to include it but for sure they know their products. It's crunch time when it comes to getting my Xmas shopping done and they sure helped me make the proper decision with their input. I asked a grip of questions and they answered every one. While browsing I overheard them helping out a mom that wasn't as "gamer" savvy and they also helped with all her questions.

Fantastic experience: Awesome GameSpot. Never a lot of traffic. The employees are very friendly and professional and you can always have a nice conversation about the latest games with them.

Positive experience: These guys are pretty cool, always super nice and provide awesome service :3

Positive experience: I have gone to this GameStop and they took over an hour for me to trade in three games I also purchased a game there once and as I was leaving the parking lot I looked in the case and the game was not there. I personally do not recommend purchasing or trading games at this destination

Fantastic experience: Always had great service.. if u waste people time.. of course.. u get bad service

Negative experience: This GameStop is the worst one I have ever been too, poor customer service plain and simple.

Fantastic experience: The best store

Positive experience: I had put in preorders before at this location. Services were always excellent until I happend to pre-order at the Westminster Mall for the same item. (2 boys) At the mall, I got my "preorder extras" that came with the order and the cashier informed me the company always sends extras for the preorders for their customers. As I picked up my other order at this location, the cashier stated they didn't receive anything with it. As I was leaving, another cashier was there and they were looking at a box full of the extras I was able to pick from at the Mall. These guys were digging through looking for 1 of each -as one of the guys stated. How dare this Garden Grove location's management not know what's going on. I put in my complaint and STILL they haven't attempted to resolve this issue. Will never do my preorders here again. Spread The Word!

Negative experience: Guy here told me 3ds was in high demand and good luck finding one. Went to another gamestop not far and they were stocked just fine. When asked about high demand they told me "not really.." That guy wouldn't even call and check around and I was the only one in the store! I used to work at gamestop and id of been fired if I acted that way! Terrible!