GameStop

Negative experience: Got there for a midnight drop thinking I could grab one. It was already fully scalped, couldn't buy one drop. The pinked hair manager, and most of the workers were rude about the whole situation. Saying it was to avoid scaling, when it was clearly happening in front of me.

Negative experience: Employee by the name of Kay was extremely rude and sarcastic while helping me. Also tried passing me off to her coworker. She was so rude that I called her out. If you don’t feel like working or helping us then we can leave. She then hid behind her Autism diagnosis and said she doesn’t know her tone. She knew she was out of line today. We came in to do a trade and spend our money on the new console. That’s not a get out of jail card to use and hide behind her autism. Her coworker even laughed. Terrible customer service.

Fantastic experience: Thanks for the help Sam

Fantastic experience: I’ve been coming here quite recently for Pokemon cards, and while I don’t like the limitations or the price gouging myself (not that the store employees have any say on that anyways), I can say that this store isn’t like ones I visited before for Pokemon. I came in a few weeks ago during the phantasmal flames stock, and I had no issues with any of the staff. They seemed genuinely interested in keeping everything nice and organized, I know from back when I used to work in retail years ago it’s not always easy dealing with hordes of people first thing in the morning, but they do it kindly.

Negative experience: I wanted to purchase three Pokémon packs, but I was informed that the limit was two, which I understand. However, the six-pack boxes are overpriced, and I was told I would need to pay an additional $25 to sign up for Power Rewards in order to purchase them. So not only are the prices marked up, but they are also requiring a membership just to buy the product.

Fantastic experience: Helpful and friendly.

Fantastic experience: Eric helped with a trade in and was so kind and helpful! He was super talkative and helped me through the whole thing. Definitely amazing customer service. Thank you Eric!!

Fantastic experience: Staff at this location is awesome! Very knowledgeable and showed genuine interest in helping my grandson find what he was looking for.

Negative experience: Don’t go here, buy it on amazon

Negative experience: Do not grade your cards through gamestop! Sent one of my cards off to psa through them. It came back with a scratch and a weird smudge in the slab on the back of the card. If this same thing had happened with an order I sent to psa directly I could've had this sent off to be fixed right after getting it. Instead it's now been two and a half months with gamestop still not being anywhere near fixing this issue for me and I can't send it to psa myself since it has to be done through the account that originally sent it aka gamestops. Frustrating would be an understatement.

Fantastic experience: i’d go back, Josh who was on in the AM was super friendly and not pushy for sales he did let me know about the extra trade in credit for two or more games and other standard ad i’m sure gamestop has them say but otherwise just felt natural friendly customer service which is always nice and was eager to help me with any questions or help finding anything

Negative experience: Put my rewards account on Auto Renew without even telling me.

Negative experience: Google says they're open, and no one's here. Pour for a store not to keep his employees on-site. Or haven't come in on time or open when they advertise.

Fantastic experience: It was totally worth driving further to this gamestop. I have an eight year old son who earned his own money to pay for what he wanted. The staff made us feel comfortable and not rushed. They took time to help my son with his earnings and very knowledgeable about the game he plays.

Negative experience: Poor customer service, went to another gamestop instead for better service.

Fantastic experience: Friendly staff that is very informative and knowledgeable about products.

Fantastic experience: ABSOLUTELY ADORE!!!

Fantastic experience: Very polite customer service, and well organized inside.

Fantastic experience: Good place to purchase games from. Ask for Lawrence. He is very knowledgeable on all gaming systems and games. He will go the extra mile to help you out on selecting a good game. He is located at the Little creek Game stop.

Negative experience: Lawrence, while knowledgeable could perhaps change his customer service tone a little bit. Not everyone is a gamer or understands as such.

Fantastic experience: Best local GameStop around! Love the staff here! super professional and always helpful

Fantastic experience: This GameStop will always be the one I go too. The store manager lawerance helped me out so much with a power cord which was available no where because of shortages. He was great and helped me a lot, saved my day

Fantastic experience: Great spot with friendly staff and better inventory than most of it's sister stores in the area.

Fantastic experience: Nice place yeah I'm here was very helpful and friendly to check them out

Negative experience: Returned a controller I recently bought for 70 dollars they said all they could give me was 28 dollars how

Positive experience: Had to return my order and couldn't replace it without a bunch of extra effort so not a fan

Negative experience: Young man working talked poorly of the company, not very welcoming. I dont reccomend this location at all

Fantastic experience: Annie had amazing customer service helped me beyond expectations on the device I was looking for

Fantastic experience: Its a good store as soon as I get my permit I want to work there.

Fantastic experience: ❤❤

Negative experience: Customer service is terrible.

Fantastic experience: Good luck trying to get PS5's other than that this place is perfect!! Do i even have to rate it! ITS GAMESTOP!!! The greatest game store in existence

Fantastic experience: Friendly helpful

Fantastic experience: They might actually be enjoying there job thre

Fantastic experience: Great Customer Services

Fantastic experience: Good customer service was able to find what I was looking for easily wasn't to crowded following covid regulations.

Fantastic experience: John was awesome sauce!!! Friendly good worker!!

Fantastic experience: Great store and the staff is helpful..

Fantastic experience: Very nice

Fantastic experience: Good varieties.

Fantastic experience: GameStop on East Little Creek is always friendly and always willing to help you

Positive experience: Excellent service, Friendly staff... #KAG

Fantastic experience: Friendly staff

Fantastic experience: Good to see hard copies of video games

Negative experience: The sales reps are rude and temperamental. The mixed dude has always been rude and snarky every time I go there.

Fantastic experience: These guys are pretty awesome, I Collect pops and they always let me know when the new ones are out

Positive experience: Good but I request more yugioh cards and I really wish they would sell all legend of zelda games

Fantastic experience: The guys here are always super helpful! I find alot of good stuff here. Preordering stuff is easy too.

Fantastic experience: Very knowledgeable staff

Fantastic experience: great experience, guy that was working helped me out with some hard to find pops and pre-orders

Fantastic experience: I was looking for two pop figures and this store only had one. Not only did they tell me their sister store had more told if I showed my receipt I could still get the buy 3 for 27 at their other store. That's great. Not many stores try to help you out and even tell you how to get deals even if you have to go elsewhere. Recommend them.

Fantastic experience: Good people

Fantastic experience: Great staff. Very helpful

Fantastic experience: I actually enjoyed going to a game stop. Everyone was helpful and approachable. None of the awkwardness that can happen when gamers are forced into customer service. The people here might have actually enjoyed working there. But in all seriousness a good selection for gamers of all ages. Clean and organized store. Easy to find and plenty of parking.

Fantastic experience: The staff here was very friendly and helped me select a headset

Fantastic experience: One of the largest selections I've seen in the area

Fantastic experience: Alway great service. Knowledgeable employees. Picked up a couple of used games today. Great value. Especially if you become a pro member.

Fantastic experience: This has the greatest games out of them all please come here for awesome games and testing other consoles

Fantastic experience: Great location clean store good selection good staff

Fantastic experience: Never changes always good people

Fantastic experience: Employees are always friendly wish my hometown store was this nice

Fantastic experience: Great location great employees good trade in rates.. Plenty of game options.. Stop in and check em out sometimes

Fantastic experience: The best Game Stop ever!!!

Fantastic experience: I will not go to any other GameStop in Norfolk. Great and honest staff!!

Fantastic experience: Really nice girl working there

Negative experience: Failed to let me know that I could have put a year warranty on a 150 doller controller and you cant do it after the purchase

Fantastic experience: Great customer service. Wide variety of things for most fandoms.

Fantastic experience: Great service and always know how to help

Fantastic experience: Great prices

Fantastic experience: Lives up to the hype. This GameStop knows how to do it.

Fantastic experience: I'm not much into games but, the kids are . They always have a sale going on. Very nice people when I asked for something

Fantastic experience: Super cool game stop

Fantastic experience: The staff are friendly, pleasant, knowledgeable and patient

Fantastic experience: The service is good

Fantastic experience: Transferring profiles between DS systems isn't anywhere near easy, but I had the best service and assistance in trading an old DS for a new one and moving everything over (and suggestions of how PowerUp Rewards helped me save a ton doing it) all while helping other customers without missing a beat. Five stars, great experience, best service I've ever seen at a Gamestop.

Positive experience: Like any other GameStop, only 2 working the registers and people waiting in line. My transaction only lasted 30sec while others took 5-10 minutes deciding on what they want AT the counter.

Fantastic experience: Ff

Fantastic experience: I like it because when I go there they help me with everything I need. Even though I don't ask for it they still come and even when I called over the phone they still have good service providers. BEST GAMESTOP EVER!!!!

Fantastic experience: This store rocks! We live right across the street and will be moving further away but most definitely will still drive a little to come to this store. Always friendly and helpful :)

Fantastic experience: This is the only gamestop I go to I literally drive across town because they always help out....from the Greeting to the "See you next time" is the most helpful experience and best shopping experience