GameStop

Negative experience: Aniyah talked me into the insurance coverage for an xbox controller. She stated that if for any reason I needed to bring the controller in and exchange it that if a new one was purchased it would get replaced with a new one. As it happens this is not the truth, gamestop policy is to replace it with a used one. Elijah was awesome through out this process, other than his ear piece was to loud and i could hear his manager not being polite. So yes it does suck and the fact that this was the way you handled it is why I escalated this to the corporate level. Update. Cherry on top is the used controller is broken. The L3 button doesnt work. Yall got saved by the customer based and repaid them by treating them like trash.

Fantastic experience: Found some deals on video games

Positive experience: Polite staff! Pretty owned controllers more than likely have stick drift issue that hasn't been fixed from the root. Better off springing for new.

Positive experience: Smells like like strng nail polish.

Negative experience: ⭐ 1-Star Review I recently had one of the worst retail experiences I’ve ever had between two GameStop locations, and I feel compelled to share what happened. I traded in three games and received $10.50 in store credit. I then purchased two games — one for $34.99 and another for $14.99 — using my own money. However, I was sold the wrong game for my console. When I went back to the first store, an employee named Shane admitted the mistake and directed me to another GameStop to exchange it. At the second store, things got worse. While trying to do the exchange, I witnessed a strong-arm theft — someone near me ripped something off the wall and ran out. This was extremely disturbing, and I felt unsafe and shaken. An employee named Jack was on shift, cursing and acting unprofessionally toward customers during the incident. Amid all this chaos, he gave me the $17 difference back for the correct game. Unfortunately, the game I was given was damaged — it had visible scratches, a watermark, and no insert — and it wouldn’t even work in my console. When I went back again (yes, again), Shane was now at the second store. I tried to return the damaged game and told him how upset and unsafe I felt during the earlier theft incident. Instead of being understanding or helpful, he dismissed my concerns and said he couldn’t process my return. Even though this all happened within one day, I was told I’d only get store credit instead of a refund — even though I originally paid in cash. This whole ordeal involved: • Two different GameStop locations • Three separate trips • A faulty product • Unprofessional employees • And a disturbing in-store theft I’ve been left with no working game, wasted time and gas, and a lingering feeling of being disregarded and unsafe in your stores. I’m still waiting for a proper refund and a response from corporate. GameStop — your return policy, customer service, and in-store safety protocols need serious attention.

Fantastic experience: People are friendly and helpful

Fantastic experience: Amazing staff. Great customer service and professionals. Atmosphere was clean and stocked and well organized.

Fantastic experience: I called game stop to resolve an issue with my kids PS5 Controller and the person that answered was literally so pleasant. He literally had the answer for all my questions. He told me to come to the store and I explained it further more , he looked up my account, plugged in my kids PS5 controller and he came up with a Solution. I didn’t feel rushed at all , Zach Please continue to do what you do, continue to smile and provide amazing customer service. It’s rare to find genuine & kind people especially in customer service. Not only did you make me happy but you made my kids happy Due to my protection plan I was able to get a new Controller for them. You’re awesome man!! Keep it you & I’ll definitely be back to see you Zach. Thanks once more❤️

Fantastic experience: Adam was awesome! best GameStop experience ever

Fantastic experience: Great group of employees here. Store manager is pretty cool, super engaging!

Fantastic experience: Adam was such a huge help in many ways when we came in looking for game the other day. We just got the Switch and wanted Mario Cart. Not only did Adam have knowledge on many games and items in the store, he went out of his way to make sure we left happy and with what we came for. Thank you again!

Negative experience: I have oringnal Xbox 500gb guy told me 140 store credit 112 cash value I get there an another guy tell me 32 that's crazy this why I stop going GameStop.years ago there a rip off

Fantastic experience: I went in just to kill some time and left with a perfect game! The staff are so friendly and make sure to help everyone out. They are also so very knowledgeable, I mentioned my system and they were able to chat with me about different games and upcoming releases. Will definitely be going again!

Negative experience: Store to be open at 11am. Been standing outside since 10:45 and it's now 11:10 and they are still closed. What's the point of saying you're open and yet you're closed. No excuse

Fantastic experience: So helpful

Positive experience: Quick in and out.

Fantastic experience: The manager, Curtis, is awesome! Really good dude will help you out anyway he can. Not your typical gamestop!

Positive experience: I hated parking for their place. I had order something online and the kid told me that it wasn't the store. But he quickly figured it out and sent me on my way. The toys were great here but more expensive then you can get online I think. But employees were nice, the store was clean, shaving customers. And sell stock. The parking is the real pain

Negative experience: Honestly I've been in the area for all my life. This store use to be real friendly and helpful all the time. The past few times I've been in or attempted to go have been awful. Store manager is questionable, staff is rude with customers at times.

Positive experience: Its Gamestop....nothing really to review! Lol! No for real the associate was friendly and helpful. Made sure i left hapoy

Fantastic experience: Staff was really helpful

Fantastic experience: Very helpful and super friendly. Love going to this store.

Negative experience: Useless store now

Fantastic experience: I was very impressed he was very polite and very helpful went for one thing and left with 3, very good sellsmanship

Fantastic experience: Friendly staff and they gave me a excellent recommendation.

Fantastic experience: Great customer service

Fantastic experience: They honored the warranty I purchased on a game controller, no questions asked. My Grandson was very pleased.

Fantastic experience: Was hard to find ., But nice

Negative experience: WORST Gamestop I have ever been to. They had 1 employee working who was brand new. Took 45 minutes to help 2 people in front of me, was on his personal cell phone answering calls, and texting. When I got to the counter with the Ps4 controller box I was holding for 45 minutes in line, he THEN decided to tell me they had ZERO in stock. When he clearly saw me standing there holding it and waiting THAT LONG. Terrible experience.. this establishment needs better management.

Positive experience: The girl was super nice but the price are super high

Fantastic experience: Quick and friendly staff!

Fantastic experience: Very professional and knowledgeable!!!

Positive experience: Always up-to-date in the latest video games and old school systems as well. Great on prices And customer friendly.

Positive experience: Nice games and staff!

Fantastic experience: Amazing people

Fantastic experience: Good prices.. Good selection..

Fantastic experience: Superior customer service. Richelle processed an exchange for me for a faulty PlayStation 4 controller. She was extremely polite and courteous and got me a functional unit I'm extremely happy.

Negative experience: Never visited this store

Positive experience: At my time of visit the employees seem more in tuned with each other with chit chat. They were kind and polite just not focus with business. I would recommend listen to a full question before replying.

Fantastic experience: Nice staff clean store everything is nice and organized

Fantastic experience: Good selection of games and etc. Polite clerks. Highly recommended ⭐

Positive experience: It's a gamestop.

Fantastic experience: Bought a couple of things, employees were great to talk to.

Fantastic experience: Nice knowledgeable staff. Clean organized store

Fantastic experience: It was cool and nice people

Fantastic experience: Great customer service, feels like family and very helpful. Knowledgeable of a wide range of game topics and will let you know if they have not played it

Fantastic experience: One of the best places to buy games. Very helpful and friendly staff.

Fantastic experience: Very Helpful & Friendly

Fantastic experience: Friendly cashiers and incredibly helpful. Searched for a couple of hard to find items, unfortunately were not able to find them. But have an excellent effort.

Positive experience: Very curtious staff at this location that is no comparison to the customer service staffing in the evening hours of the TODD'S La. Executive Dr. store...

Positive experience: Eh. Nothing that special.

Fantastic experience: Great costumer service

Fantastic experience: I like the friendly staff and good attitude. This is the Gamestop I frequent most often.

Fantastic experience: This game stop is goat

Fantastic experience: Great prices. Great people. Good for collectables and new releases. Poor exchange when turning in your used games

Positive experience: Great staff who do their job. It's the first one who asked to see my I'd when buying a game. It's easy to find with games for ps4 and 3, xbox, PSP and Nintendo switch and 3ds. Accessories, used and new systems

Fantastic experience: Sales associate was very personable and very knowledgeable. Will definitely be going back!

Fantastic experience: The Gamestop associates are the best! They are always friendly and helpful.

Positive experience: Not good service. It was slow yet we waited at the register 10 minutes while the one clerk walked around and the other stood talking to someone

Positive experience: I had a positive experience at this GameStop location. The staff was friendly and helpful.

Positive experience: Had what I needed. Friendly and helpful.

Fantastic experience: This place is the best GameStop around I love the people.

Fantastic experience: Always great

Fantastic experience: Always have what I want and the staff is awesome

Fantastic experience: Wonderful

Fantastic experience: Great customer service and helped with what i needed very quickly.

Fantastic experience: Great customer service

Fantastic experience: good store. Great people working there they're very well informed and give good advice about the games

Fantastic experience: Great customer service!

Fantastic experience: Marcus made my experience great

Fantastic experience: I understand that not all stores have the same items, but this stores employees go above and beyond to try top help you find any item that your looking for. They have even suggested other competitors.... I will go here first

Fantastic experience: My kids favorite store. They can stay all day the staff is friendly and if they dont know something about a game, very rare, they will get you the info needed.

Fantastic experience: Outstanding service.. Alwayd

Positive experience: Polite and curtious. Checked invitory in back for availability

Fantastic experience: One of best places to get games.

Fantastic experience: I absolutely love this GameStop. Helped me choose the right headset for me! I had the Turtle Beach 50x recon which were terrible. Sound quality was trash and the mic stopped working after 3 uses. I got the AG6 and I absolutely love em. Great staff!

Positive experience: Good place to get games at a reasonable price.

Positive experience: It's a game stop nothing fancy. Bought a controller and it didn't work so I came back and they game me a working one.

Positive experience: Great deal's

Fantastic experience: Great Store

Fantastic experience: A convenient location with friendly staff.

Fantastic experience: Employees are usually friendly and helpful. They have a variety of new and used games. They also buy electronics and cell phones.

Fantastic experience: An adult toy store...lol.

Positive experience: We live here

Fantastic experience: Super friendly and helpful associate. That's a really good sale going on to. Great place to exchange your old games and systems.

Fantastic experience: New games, used games, even pre-order games, even a few fun toys! If you have a game console you should be a Game Stop fan!

Fantastic experience: This place is so lit

Fantastic experience: Great staff quick turnaround on orders

Fantastic experience: Staff is very knowledgeable

Fantastic experience: Great staff. Always has what I'm looking for.

Fantastic experience: It is a gamestop the employees are helpful but still it is a gamestop.

Negative experience: Ehh they're ok but i was told that in order to trade in my perfectly working 360 slim with 250gb on it i needed to have a Wireless charger with a battery pack. That not cool considering a have 3 perfect condition wired controllers with the system

Negative experience: This is an alright GameStop, the staff gave me a hassle over buying a game intended for persons over the age of 18 to give to my 17 year old brother. I am well over 18 and they would not let me purchase the game.

Fantastic experience: good cusomer serive in and out in 3 minutes