GameStop

Negative experience: CAN YOU PLEASE ANSWER THE PHONE

Fantastic experience: Use to come here as a kid, glad to see the environment is still good can caring. Thank you to Ms. Tori for helping me with my PlayStation needs And membership help.

Positive experience: Was able to get nearly new remote for game system reasonable price

Negative experience: If the short curly haired girl is in there, Run. Not very friendly and came off more agitated than anything else. Had a not so pleasant experience, but giving them the benefit of the doubt since it’s the holiday season. Any other time, staff has always been friendly and knowledgeable. It won’t deter me in the future from shopping, but it didn’t make me feel valued as a consumer.

Fantastic experience: They have a great selection of games, action figures and cards. Pokemon cards are non existent but that's normal for every gamestop unless you want to buy overpriced singles.

Fantastic experience: Thanks for all your hard work keep up the good work keep it up...owner- mantt..

Positive experience: Im sorry they were really helpful but not able to give switch to when ur website and call says u have it was annoying

Fantastic experience: Always fun and professional

Fantastic experience: Incredible

Fantastic experience: Liz is just the best!

Fantastic experience: Liz was so helpful! Answered all of our questions and helped us trade in controllers. All while dealing with a difficult customer better than I would have handled it. So much patience and so sweet and helpful.

Fantastic experience: I love GameStop and this is where I get all my gaming stuff.

Fantastic experience: I mean it’s game stop, this one is clean and well stocked.

Negative experience: Buy here at your own risk and double check everything they sell you. They pass along damaged consoles hoping nobody notices it

Fantastic experience: Always nice and helpful employees

Fantastic experience: I received great customer service! As soon as I came into the store, I was greeted and asked if I needed any help! I ended up getting a PS5 Spiderman 2 bundle pack for my son for Christmas, he absolutely loved it! Thank you so much to the employees there that guide me to the best gift for my son

Fantastic experience: In and out In ten minutes

Positive experience: Not like it used to be. Almost no need for one anymore.

Negative experience: GameStop is always and will still be my go to store! Love GameStop. (Want to get that straight first.) Have never had any issues with any employees or finding what I need. This store in particular. Manager/employees have absolutely no concept of customer service. I was in a few weeks back. I was on my GameStop app, and had see the item was available at the closest store. Stopped in to purchase the item and went ringing up at the counter I noticed there was a price difference between me purchasing it online and picking it up In store, opposed to buying in store. So, I figured I would ask if they would price match their own website. Guy behind the counter tells me straight up no. “That is online and not in store. Even though I could literally buy the same item and pick it up in two hours. After a quick conversation without any explanation. I simply left what I had chosen to purchase and left. Went right down the street and did the same thing. No questions asked, bought the same item for the GameStop online price and I was out. Fast forward to yesterday. I came into the store around 7:45pm and was told that the store was closing. (Even though online it has the hours set to close at 9:00) No problem. I knew what I needed. So, I grabbed a few Pokémon packs off the rack (the last 16 packs of lost origin) and was in line. Get up to the counter and he was ringing me up and tells me I can’t buy more than 12 packs. I ask why is that? It’s not like I’m buying the whole rack of packs that still remain. He reply’s because there is a limit. I ask can you ring it up as two transactions? He says, no. I ask can you ring it up as two transactions not under my account? He says, no. I am very skeptical and leaving the last 4 packs of Lost origin behind out of the many that still remained. Would mess my mind up. I’m not one to argue, so I let this go. I was the only one left in the store and he couldn’t take 2 more min. to ring it up separately. Clearly he wanted to go home and was very un-customer service friendly. I just don’t understand how you can have someone like that in the store if something so simple asked cannot be done. I was very zen and left with a good attitude, but was highly upset. I will do my best to try and avoid this store. Those are just two instances where it has felt like a completely different store than the GameStop I love. Horrible horrible customer service. If someone wants to reach out to me, please do so and I will be more than happy for you to look up my account and validate that I’ve spent thousands of dollars. I normally do not take my time to write a bad review ever, but that was the final straw and just thought I would share my experience.

Positive experience: The associate was professional but I felt like I was being cheated out of money due to the point that my controller was an elite Xbox controller and I paid four times the amount that she offered which was $20

Fantastic experience: Lots of things to look at and can usually find a deal

Fantastic experience: Liz you are truly an amazing leader, from your professionalism, knowledge of products.. this company needs to promote you , give you a bonus, pay incentive, something for your excellence in customer service!!! Thank you for all your assistance today. Sincerely Anthony I.g@THASMgallery

Positive experience: Finally had some new collectables! Hope to see them increase merchandise supply to all locations!

Fantastic experience: If you're a gamer, collector, or looking for that last minute gift this is the place. Great staff that greets you as you walk in. Helps you with any questions and very knowledgeable about the items they sell. Great place.

Negative experience: Called to check the quantity of cards to see if it was worth the 30 minute trip. Apparently the manager decided to not allow the quantity to be disclosed? Ya’ll need to calm down. You’re already selling etbs $10 over msrp. Nobody is going to be buying from you guys unless they obviously collect and want cards, now. Especially with them being so readily available on third party sites at $49.99‍♀️‍♀️‍♀️ I’ve bought several from GameStops since release trying to complete the set and this is the only location that has given me issues.

Positive experience: Very friendly very helpful

Fantastic experience: Good service

Positive experience: Always have what I need

Fantastic experience: Always friendly and helpful attitudes from the staff when I come in. Great organization and cleanliness of the store. Recommended to stop by this location.

Negative experience: Cashier was super rude.

Positive experience: My grandson traded in His nintendo switch for another another game. A week later the game didn't work. They wanted us to pay another $45 for insurance. That's so wrong. So all the money we put in we had to redo everything again. Rip in people off not cool

Positive experience: For the most part the people aren't very helpful. I assume they dnt want to be there.

Fantastic experience: Great Store helpful store clerk and knowledgeable of games, collectables and etc.

Fantastic experience: Mad deals

Positive experience: Lots of cool games gives good money for games that you sell

Fantastic experience: The staff are friendly and helpful. Been going there over a decade.

Positive experience: Over priced. The quality of their pre-owned was absolutely not worth what they were asking. I don't want to see grime on something that's barely cheaper than a brand new item.

Positive experience: Ct and shamiya are the typa workers you are looking for when it comes to looking for what you need and getting in and out they helped me out and im thankful

Fantastic experience: Friendly enthused employees always new and stocked or will order

Positive experience: Bought a few fames for my grand kids

Fantastic experience: Been coming to this location on & off since at least 2007, so over 14 years. (I remember when their counter was on a completely different wall, where the Funko are displayed now.) CT the manager has been there from the beginning, and I can't say enough good about him. He's such a hard worker and is so helpful, consistent. (I really hope they gave him a nice pay raise after all this time, because co loyalty like that should be returned.) The other workers are usually equally great, too, inclu Sarah (bonus points for sharing my name :P ) On many an occasion over the years, CT has gone above & beyond for me - whether it's locating a hard-to-find collectible item for me or pointing me in the right direction to track it down. It's also a really nice, well-maintained store, with organized floor displays. Please keep up the great work here, guys - because I lost Lawrence at the other Little Creek location when he suddenly split months back! Selfishly I hope to see CT and reg crew stick around a-while yet.

Negative experience: They never pick up there phone ever

Fantastic experience: The staff are always helpful and this is honestly one of the nicest looking GameStop's I've been into. The display cases bend the line of museum and gift shop. They always have things in stock and if they don't have your specific item, they are willing to help you get it any way possible. Mrs. Powell who works there was an asset to our wonderful visit and is a hard worker who has great people skills. 10/10

Fantastic experience: EXCELLENT place with GREAT STEAKS COOKED TO PRECISE ORDER!!!

Positive experience: Take my Granddaughter there she love it there

Fantastic experience: They have all the games I like

Positive experience: Prices were a bit high on used games which isn't unusual. Didn't see any employee in front area to help.

Positive experience: Great games accessories and gear

Fantastic experience: Very helpful staff and decent selection of merch (and games, of course).

Positive experience: If you're looking for a game they have a good selection but your going to pay the same for a used a game

Fantastic experience: Love it. My son got a Nintendo Switch and he loves it. Great customer service

Negative experience: They never pick up the phone u have to call more then five times

Positive experience: I was never there

Fantastic experience: Pretty ok location - seem like most stores are pushing for online orders so the shelves are pretty empty - my purpose was to pick up online order lol

Negative experience: Absolutely the worst location... Rude an unhelpful employees will lie about stock to upsell you. Avoid this store! Highly recommend you use in store pickup and purchase from the website as opposed to asking what they have.

Fantastic experience: I love this place!!

Fantastic experience: Staff if friendly and knowledgeable. GameStop is a bit pricey in general but they do have good promotions online and in store, may want to check before you go though.

Fantastic experience: PS4 Games for me. Kool store

Positive experience: Short wait time. Very knowledgeable. Offered specials. Was able to use military discount got a $50 discount.

Fantastic experience: Pretty cool place

Positive experience: they are sold out on quite a few things but, my son was still able to purchase a game. even though I couldn't and a few things.

Fantastic experience: Do they Series X here yet? Cost...

Positive experience: Great store, quick precise, full of knowledge. Ask and they will try to find the answer for you.

Fantastic experience: I hope the place never closes

Fantastic experience: Always friendly customer service and very knowledgeable help. I think his name was Zach who helped us this time. Will return again!!

Negative experience: Never have anything in stock. Why even have a store? "Nobody has that, you can order it online though!" Yeah, thanks. I totally wanted to wait 2 weeks for an item you could have been carrying in any of your locations. Garbage company

Positive experience: Nice enough team and decent service. Was missing items during last preorder purchase. Which was out of the stores control. However, Lawrence did not follow up with me during the time frame that he gave in order to full fill those missing items.

Fantastic experience: Very helpful people i love it

Positive experience: Employees were fantastic! Made the kids day as well and everything was neat and tidy. Just wish they were accepting cash at that time as well. Would have made and additional purchase if that were the case.

Fantastic experience: My grandson loves this place!

Negative experience: If you are going to make it where people have to call and buy it over the phone and pick up for delivery, how about making that public instead of having customers find out when they try to go inside? And while you are at it, why dont you make it where people arent standing outside the store trying to call and getting a busy dial tone when an employee is standing just on the other side of the glass just looking at customers. Oh well, I will just to continue to boycott gamestop. I would rather deal with walmart.

Positive experience: seen one you seen them all

Positive experience: Great variety of games and collectibles. Clean store. Good.service.

Fantastic experience: The only place I will buy games and video game themed items. I wouldn't sell back stuff here. You'll buy a $60 game and sell it back to them for.....maybe $6 if you're luck enough.

Positive experience: Manager is always willing to answer questions

Fantastic experience: Loved it

Fantastic experience: All GameStop's are a place of convenience, you pay more to get things right away. Weather is games or action figures. But the staff is always grinder and helpful.

Negative experience: How can something be 16.99 online yet 31.99 in store? I've shopped other gamestops and have never been ripped off this badly!

Fantastic experience: Had what we wanted

Negative experience: Not my favorite game stop. Catch 22 on if the staff is in a rude mood

Fantastic experience: I love the shirts and socks on sale! I bring my boy's here for all the new game arrivals. Being a Gamestop rewards member we get all the benefits!

Negative experience: The assistant manager was so disrespectful to me ..all I wanted to do was return ..with receipt.....this is what they have working for gamestop..southern shopping center....

Positive experience: I don't always get games but when I do I don't go to this location. It's alot bigger than the other stores. The customer service is not always the best. I made a trade in and instead of telling me about the bonus points and opportunities I could have if I waited a day I was rushed and ultimately got a mediocre deal. Overall, I usually find what I need but have had a couple issues with certain employees trying to rush a sale.

Fantastic experience: Every Video game product you could possibly want! From old school gaming to new releases.

Fantastic experience: It's still the same great game store in a hostile area with DTLR next door, and the people still luv to go to this GameStop cause there honest to the customers. Is there anything else I need to say.

Fantastic experience: Very clean friendly inviting environment

Fantastic experience: Nice place some games are cheap some are expensive

Fantastic experience: Staff was awesome, worked with me to help get me a nintendo switch charger that they didn't have In stock

Fantastic experience: Have alot of good games

Fantastic experience: Check them out

Fantastic experience: Cool crew

Negative experience: It's ok it's gamestop but next time I suggest they hire people who actually knows about games so they can help the customers better besides that it's just a GameStop nothing special

Negative experience: Somewhat decent selection but the staff was more occupied with trying to date each other instead of focusing on their customers.

Positive experience: Weird people, the floor was aloof!

Fantastic experience: Just purchased a Xbox one console. They took the time to go over the pros and cons with me to make a good decision. Awesome store. With they had more anime.

Negative experience: Sold my friend a refurbished xbox 360 and the power plug wasnt the correct one. Brought it back, got another cord and then the video display from the cables were messed up causing washout. Ended up taking it to another gamestop to exchange it.

Fantastic experience: Employees are great and so helpful

Fantastic experience: Everytime we go to this location, everyone is friendly and very knowledgeable. The man helped us pick out a game for our daughter and she loved it!

Fantastic experience: Employee's were quite knowledgeable and extremely helpful with every question I had. Definitely recommend this location to any gamer; you won't be disappointed!

Negative experience: Game stop is staffed by gamers who know nothing about customer service. I went in to ask a simple question about wii motion sense and twenty minutes later. I was finally given an answer of "i dunno,why dont you buy an xbox?"