GameStop

Fantastic experience: The Best Game Stop Around! They know ALLLL!

Fantastic experience: Super helpful staff, came in for one thing and left with more (in a positive way) with their help locating things.

Fantastic experience: I walked into this location with my 5 and 3 year old and Shelby greeted us, tone switching effortlessly from casual to engaging as she finished ringing someone up and came to offer my kiddos Pokémon cards. She was kind, knowledgeable, and quick when we were checking out. She asked my kids about their favorite game characters based on their purchases and even gave them stickers to show them her favorite character. It takes someone special to relate to lots of different people and she had total Mrs. Rachel energy with my little ones, then easily tone switched back to nonchalant and cool with other customers in the store. She made my kids feel seen in a world increasingly intolerant of kids. Thanks to Shelby and everyone at this location.

Fantastic experience: Big out to Mrs. Shelby at this location. She was so nice and answered all my questions. I didnt catch the name of the young man working with her but he was also very kind. Lovely staff. Will be back!!

Negative experience: Ordered magazines from there. Never got them

Positive experience: Super long wait tile to sell items

Fantastic experience: I went to this GameStop to buy a Nintendo Switch 2. I went in there, and was able to tell the person there that I want to buy a Nintendo Switch 2 + Mario Kart World Bundle. She immediately went into the back to look for one. She brought one out, asked for our GameStop info, put it in, I handed her the money, and we were set. One thing also, she recommended the protection plan in case if it gets damaged. I would say I was at GameStop for six minutes, which was really quick. I got home to set it up, and I don't have any problems with it. I love this GameStop, and if you are planning on buying the Nintendo Switch 2, this is the store to buy one.

Fantastic experience: Excelente atención muy recomendable

Negative experience: Sold me a used game that was above the price of a brand new one. Tried to take it back once I discovered their prices were deceiving and they refused to accept the return.

Fantastic experience: Love the customer service. The young lady was very helpful And knowledgeable, definitely we'll go back again

Fantastic experience: Chris was very helpful with my grandchild . Found things he was looking for. Happy Holidays

Positive experience: A lot better of a place to be a Pokémon fan now that Shays gone

Negative experience: Been going here since 2009, not sure why all of a sudden in 2025 there's so many issues, like the pre-order bonuses always coming late after the game releases, only reason I'm not doing 1 star is cause the actual employees atleast try to do their best from what i see even if they are working solo and lines be long especially if someone is trading in a system but I guess this is my last year going to this store.

Fantastic experience: Love the location of this GameStop and love the staff, the staff is always very friendly and are very knowledgeable on anything you need.

Positive experience: my teen son's favorite store! The employees are usually nice and ready to help and answer all your questions

Fantastic experience: Real nice staff. Very helpful. Buying my great nephew a controller

Negative experience: Customer service was terrible. Guy with long black hair asked us up to the counter. As he took our game another employee was leaving. He told the other guy he wanted his input and they start walking around the store talking. He just leaves us at the counter waiting. Finally the girl at the counter helps us but no one apologized for leaving us hanging. He could have told the employee to just wait a minute. I won’t ever go back to that location.

Fantastic experience: I love this place. The staff is also extremely nice and helpful. Clean stores and good company.

Fantastic experience: Great customer service.

Fantastic experience: Great store had to get a new controller for my ps 5. Staff was great! Thank goodness for the warranty coverage I bought. Didn't have to pay for new controller.

Fantastic experience: They had yet another great sale on used games! Best place to buy games and consoles!

Negative experience: THEY DONT ANSWER THE PHONE , over 7 attempts and no answer

Negative experience: Lmao this store has to be the worst one they never pick up the phone, they never greet you walking in the store is never stocked and they try to charge you more for stuff even if it’s priced lower on a sticker they don’t know how to do that lol

Negative experience: I tried to pre-order the Nintendo Switch 2 earlier this week but was unable to even get in contact with the store. I tried calling at 10:30, shortly before the store opened. I consistently called almost every 20 minutes until 2 pm (when they finally answered). The fact that no one answered with over 20+ phone calls is absurd. How can folks not answer the phone. I called 3 other stores in the area, and they all answered accordingly (and multiple times) throughout the day. This location needs to be better. I can't even believe that no one even said sorry! I could have had my cousin pre-order one as my proxy, but I didn't want to send her if I knew units were sold out! How would I have known, if they never answered? Proceed with caution as this place is inept at best.

Fantastic experience: Great staff at this location

Negative experience: Their extended warranty is a HUGE rip off! You pay $100 (price of remote plus $25) for “extended warranty” to get a USED $50 remote! Even though my ps5 remote was still under FACTORY warranty! What a joke that policy is!! I will never shop at game stop until they stop ripping people off!

Fantastic experience: Jade was very friendly, patient in assisting me with my purchase and professional. There was a huge variety of things to choose from priced well!

Negative experience: These people never answer the phone. It’s absolutely ridiculous. No store is THAT busy, I’ve literally been calling all day, I’m trying to check on an order.

Fantastic experience: Great staff. They were able to help me find what I was looking for.

Positive experience: The store was organized but I never even got greeted when I walked in the store. One employee was just sitting on the counter. Just felt unprofessional.

Positive experience: Their hours are inconsistent. Doesn't always open at the time it says it will be open

Negative experience: Just like someone else posted,something wrong with the store and it's pricing.Ordered online for PS5 and it was showing more than 2 available, didn't get any further info even after 1.5 hrs except confirmation email,so went directly to store for pickup.The girl at the was not even interested in welcoming and coldly said it should be canceled now,they don't have it.No apologize, nothing, I asked if she can check another store for availability, she says she cant.I asked atleast if she knows my payment with gift card is returned she says it will take 2 days.Its been 5 days and the amount is still not credited.I will never visit this store or another Game store .Called customer service guy who hardly can speak English says he can issue another gift card now and will take another week to swnd an e gift card.Disconnected and horrendous service and customer service and store employees. Will never visit.

Fantastic experience: Phenomenal staff are always extremely helpful and knowledgeable

Negative experience: Horrible customer service

Negative experience: Went with my son to purchase a headset for his Xbox. We went to the counter to buy and the cashier gave me the total. I asked why so much as the sticker on the item was $20 dollars less. She asked if I would like to purchase it at the sticker price and said that would be great. Minutes later she said I don't know how to do that "sorry." Horrible customer service and had to explain to my son why she said one thing and he didn't get what he wanted Do not recommend this store and how it handles the simplest of things.

Negative experience: Games are overpriced and staff is unknowable.

Positive experience: Nice GameStop. Alittle short on the Funko and game supply. Carries some game memorbila. a lot of clearance items when I go in this location most of the time. Sells the meta quest.

Fantastic experience: Good experience, the store was very clean. Durell assisted me when I browsed the store, he was very helpful with my purchase.

Fantastic experience: Employees are always very helpful

Fantastic experience: Sydney was so helpful!

Fantastic experience: Was sooooo helpful and patient! I wish i got the girls name that helped me. She’s the GOAT!

Fantastic experience: Clean, organizes & attentive staff

Fantastic experience: Bro is an absolute vibe. Coolest gamestop ever

Fantastic experience: Shay’s customer service is above and beyond what I have experienced. Time and time again he makes sure that he goes all out for every customer. This is my new home store. Von, Luna, and Zoe are awesome as well. They are probably the main reasons why I have not given up on GameStop. Give ‘em all a raise.

Negative experience: Hours on Google say they are open on Sunday until 8 pm but I got there at 7 and they were already closed.

Fantastic experience: Nicest people you’ll ever meet!

Negative experience: While I was in the store the employee and a customer were loudly talking about how GameStop hired a “bimbo” because she was blonde and beautiful. This conversation could be heard throughout the whole store and truly, it rubbed me the wrong way. I don’t think it’s fair to judge someone on their appearance, much less bashing them in front of customers. Yes, Luna G, or Ashley, and random customer that didn’t get hired (wonder why) it is possible to be conventionally pretty and like video games. This is misogynistic behavior and I will not be returning to this location.

Fantastic experience: Shay helped me learn how to get cheaper controllers today and isn't just after making the most expensive sale. I think he's holding up what game stop is supposed to be and that is a no rip-off type place. Thanks shay!

Fantastic experience: Awesome experience. The staff was thorough when answering questions & super friendly. Highly recommend this location.

Fantastic experience: I went into this location because I finally decided to get RDR2. The app said one price and the store said another, Shay was working, not only was he on the phone with corporate fixing payroll for an employee, he also match priced the game for me, helped with my points and coupons all with a smile on his face! I will be going to this store from now on even if Haygood is closer. Great customer service! Great job Shay!!!

Fantastic experience: So on the night of the release of violet and scarlet they hosted a pokemon card tournament. I brought my son with a backpack full of pokemkn cards. When we got there he was super shy and sad. Pokémon cards are normally something he does with his dad, who is currently deployed. Everyone was nice and kind. They had an extra spot in the tournament and offered it to him. I don't know anything about the cards(I play the video games instead) so I told them I don't know how much I can help. They said no problem. Two people started going through his cards and built him a deck. Then coached him through battling. He didn't win that time but he had the type disadvantage and held on pretty long. They gave him a prize of a pouch of pokemon cards. It was wonderful.

Fantastic experience: PS5!!!

Negative experience: Possibility of store just being randomly closed. No issues with employees getting/taking their breaks. But management needs to ensure the store is covered if you don’t want staff working & eating at the same time.

Fantastic experience: Absolutely great! Staff was super helpful and knowledgeable about all sorts of games! They helped guide me towards some that I never would have looked at! Will definitely come back!

Fantastic experience: Awesome customer service

Fantastic experience: Amazing customer service ! I would much rather come here than any Norfolk GameStop sense I live in Norfolk. I love coming to this GameStop in particular. Staff are very knowledgeable and friendly, this is my main preferred store location!!

Fantastic experience: Ok

Fantastic experience: Awesome customer service. Went in to buy a new game piece for my son's switch and the owner went out of his way to try and fix it

Fantastic experience: Fantastic Service. I felt like I was at the Crib with the boys.

Fantastic experience: Very friendly, the cashier had a lot of energy and made me excited to be in the store. Definitely will come back!

Fantastic experience: Nice place the guy I'm here was very helpful to me and my son go check them out

Fantastic experience: Like Gamestop nice helpful people

Positive experience: They say look at site when you go inside they say site doesn't give correct info on many things .. bad for returning or selling games ..

Fantastic experience: Excellent staff very professional.

Fantastic experience: The associates are really friendly and helpful, for real! They didn't push a bunch of the membership stuff on me and definitely made sure I left happy even though they didn't have the replacement controller I came in for. Great spot!

Positive experience: The staff were friendly :)

Negative experience: Today I went to this store which has a sign that's reads . Masks are strongly recommended. After I entered to begin my shopping I was approached by the woman woman working and told to put on a mask to stay. When I pointed out what the sign read she still insisted. So I left. I came to purchase 3 things. I bought them at another store instead.

Fantastic experience: Ordered something online and they stayed like 30 mins after closing to allow me to pick it up! W in my book for customer service here.

Fantastic experience: Staff is always friendly and knowledgeable.

Fantastic experience:

Fantastic experience: Gotta admit, my average opinion of gamestop is just okay, but I had a very good experience this time. The employee was very helpful in aiding me to find gifts for my nieces' birthday.

Fantastic experience: The best game stop around. Very informative an knowledgeable. Good crew all the way around every year. Customer since 2011.

Fantastic experience: Very nice generous workers helped me with anything I asked

Fantastic experience: Taylor was super helpful and went above and beyond to make sure we were able to get our Switch replaced under our warranty. Other gamestops had previously told us that they were impossible to get right now and left it at that. She sent an email to have a replacement sent to her store for us. We got it within 2 weeks! I will definitely be doing all my gamestop business at this location now on

Fantastic experience: Great customer service. Young lady at the checkout went out of her way to help me and was very kind. Awesome service!

Positive experience: Friendly and helpful. Had to wait a few minutes.

Fantastic experience: Love this place

Negative experience: Was made to wait in the cold for an exceptionally long time while watching the employee inside laughing on the phone. I called the store and knocked over 5 times over the course of that time before i recieved my game.

Fantastic experience: what time open to call you

Negative experience: Had to go there twice to get a game because they gave me a faulty disk. I do not recommend this place, they are known for scamming people.

Fantastic experience: I just love games and they are very friendly.

Positive experience: Nice staff always very helpful

Fantastic experience: Girl with the one piece hoodie and link t-short was great, but doesn't like journey the band. Still cute though

Fantastic experience: Taylor is extremely friendly, VERY knowledgeable and answered every question I had with ease. Highly recommend this location!

Fantastic experience: Great service. Great manager

Fantastic experience: Small but good store. The management is the best!!!

Positive experience: Just like any other GameStop , not much special

Positive experience: Hay variedad en los productos y hay buenas ofertas también.

Fantastic experience: I got great games at a great price!

Fantastic experience: Spoke to the “bearded guy!” Super fast service. 10/10 would recommend.

Fantastic experience: They purchased my phone. The guy who was working the store was great.

Fantastic experience: This store is always awesome. Great staff and I always walk out happy

Fantastic experience: Great service.

Fantastic experience: I always go to this Gamestop. Ever since Patrick took management the place has really gone uphill. I highly recommend this location. He is knowledgeable and friendly.

Fantastic experience: Employees are always super friendly and helpful!

Fantastic experience: Very pleased with the customer service as well as the knowledge of games , systems and other merch .

Fantastic experience: Helpful staff, great selection of games, consoles, and accessories with a fair trade-in value. It's a Pestige store for a reason.

Fantastic experience: Yes it was an awesome store visit!

Negative experience: By far the worst customer service bad attitude and extremely disrespectful corporate has started an investigation on the manager he states the customer is never right will be uploading our conversation on every social media site available the public deserves to see how this place is operating no wonder the financial backers just withdrew from them look up the latest news stories about this company google please make zero stars an option

Fantastic experience: Awesome experience, the cashier and other employee helped us so much! Thank you!