GameStop

Negative experience: Very sketchy way they handle football card release they say it’s not available online yet someone had an order ready for pick up and on top of that there’s no limit for scalpers seeing that they had 2 for pick up that were pulled out of the bottom counter and he took the 2 remaining mega boxes on the counter taking 4 mega boxes of the topps chrome football and they couldn’t give me an explanation as how they were able to reserve them

Fantastic experience: Jordan was super chill and really helped me with my transaction!

Negative experience: Literally just walked in and back out , 2 workers 1 customer in store.. While no one greeted me . the boy worker proceeded to get behind the register ( still without saying anything ) ,, only staring at me as I walked in

Fantastic experience: The staff is super friendly and extremely helpful, Jordan provided great customer service. He helped me pick out the best accessories for my PS5.

Fantastic experience: This GameStop is a 10/10. We were trading in some old consoles, some of which were having battery errors booting up, and Jordyn helped us for around 2 hours while they rebooted (our Switch was dead from months of no charge). He was incredibly friendly, knowledgeable, and patient throughout the entire experience. He worked until the store had to close to make sure we made it out with our new console and our items successfully traded. Others would be frustrated with that experience, but employees like Jordyn make all the difference in what could be a stressful situation, turning moments like this into a easy-going situation instead. Amazing store and amazing employees!

Fantastic experience: Erin was AMAZING she helped so many people before getting to us and everyone left happy . She worked so hard by herself she shocked me with how well she does her job definitely deserves a raise ♥️

Negative experience: We went to this location, because I work over night and it is one of the few earlier opening gamestops near us. I brought my son for the most recent Pokemon release. We got there at roughly 7:15, and waited since the stock at this location was low. We were number 2-3 in line with only one person there before us. I have my own pro membership and my son had his own pro membership with his own money. Multiple people pulled up and talked with myself and the guy that was first. After seeing that there was a 2 per member limit and 3 of us were there these people left to look elsewhere. So around 9:30 people start showing up left and right and after discussing they decide to stay for the less desirable release we had decided not to get. So then comes the issue, the employee shows up and comes outside to hand out numbers for order, after discussing that we both had memberships for this purpose and had been waiting the employee then tells us we can only use one membership because it wasn’t fair to the people behind us. Granted they shows up 3 hours later and this is the only way we can ever find Pokemon at close to msrp, honestly idgaf if they didn’t get any in this situation. My son (8) then got visibly upset because this is one of the things he looks forward to, ripping packs with me on the hunt for cool cards. So I asked if this was policy or her preference and she gave no answer. We ended up stopping at another GameStop close by, because at this point I was furious. The woman at this store happened to have 2 packs left and let us purchase them both and then told me that no where does it say if he has his own membership and money we can’t both purchase a limited item and that the employee at this store just decided to do that themselves. After this won’t be coming back here, but awesome job to the GameStop on Jefferson Ave. your employee rocks and she gave us a pack with a cool charizard!

Fantastic experience: Huge thanks to the team at GameStop for saving the day! Another store said they had the item I needed for my son’s gift, but they didn’t — thankfully, this location came through. The staff was kind, quick to help, and made sure I got exactly what I needed without any hassle. It turned what could’ve been a stressful situation into an easy one. Great service, and my son was thrilled!

Fantastic experience: Great experience. Actually bought a ps5 game console.

Positive experience: This location has lost some of its spark after the recent turnover of staff , they are trying but no one can replace Zach. They are doing their part in pokemon scalping by limiting the purchase of product. The only complaint I have is the above market pricing for a retail store when it comes to such thing as 27.99 booster bundle being sold for 39.99. That is quite the upcharge from the retail price. The other thing is they no longer offer a discount for veterans, they took it away the discount which was disappointing but the active duty discount is still in place I believe.

Fantastic experience: I had an awesome experience at GameStop. The person who helped me was phenomenal. They were so helpful, knowledgeable, and provided great service from start to finish. Definitely one of the best customer service experiences I have had.

Fantastic experience: Great customer service

Fantastic experience: Always a pleasant experience with all the workers. Sorry to play favorites lol, but I have to say Erin goes above and beyond, making everything just wonderful. I made this review because of how awesome the service was.

Fantastic experience: Lived the customer service rep I had. She was friendly and knowledgeable. Decent inventory and pricing is okay. .

Negative experience: This is happening right now!! Not professional at all. Midnight release not going well

Negative experience: We are here picking up the Switch 2. ITS SO UNORGANIZED! Been here for 4 hrs, not once did he tell us that the line was gonna be out side annd its almost 12:30 and they haven’t started giving out the switch 2. Please GameStop get this straight or imma take my money elsewhere

Fantastic experience: Shae was awesome. Went in to trade some random games and came out feeling confident in myself. He has a very uplifting and caring spirit. The way he explained his Switch 2 launch night plans was incredible. He has integrity for his work place and takes it seriously, and still manages to keep everything fun. Gamestop, look to this guy to give a raise or a promotion! As a former manager myself of a fast food restaurant, I can say this is the type of person I would want as an employee and manager. I will for sure be visiting again!

Fantastic experience: Came in with an issue caused by another store and the man here was able to resolve the mistake without any issues.

Negative experience: Staff is disrespectful when i walked in there The manager shae was throwing stuff and talking crazy to everyone in the store i observed in yelling at a mother with her infant child with her can someone please contact me i have it on video thank you

Fantastic experience: Shae awesome service good communication and fast working

Fantastic experience: ⭐⭐⭐⭐⭐ Amazing Customer Service from Javon! I had an incredible experience at GameStop (2400 Cunningham Dr, Hampton, VA) on March 11, 2025, around 7:00 PM, thanks to Javon. From the moment I walked in, he was extremely helpful, knowledgeable, and genuinely passionate about gaming. I was looking into PlayStation 5 controllers, and Javon provided me with detailed information about the DualSense Wireless Controller – Chroma Teal and the DualSense Wireless Controller – Chroma Indigo, explaining their features and differences. Not only that, but he also kept me informed about upcoming drops, which was a great bonus! What stood out the most was his expert advice on upgrading my gaming experience. He took the time to understand my needs and successfully convinced me to purchase a PlayStation Portal, which I hadn’t even considered before. His enthusiasm and expertise made the decision easy, and I couldn’t be happier with my purchase! Javon’s customer service was top-tier, and his recommendations were spot-on. If you’re ever at this GameStop, I highly recommend asking for him—he truly goes above and beyond to enhance your shopping experience. Thank you, Javon, for making my visit an absolute pleasure!

Fantastic experience: Ask for Erin! I went in wanting to get a new Xbox. I had a zillion questions. Erin took the time to answer all my questions and I sure I was happy with my purchase. 10/10 service. Highly recommend and will be back.

Negative experience: This gamestop is the worst one in the HR area. Poor customer service.

Negative experience: They’re always closed and the one time they’re open the black haired female wouldn’t greet me or try to help me out. Thanks for nothing I guess?

Negative experience: 7-day warranty for refurbished controllers, almost same price as a new one. they guaranteed it would be just as good as new one, broke in ten days. Gamestop just took my hard earned money. Couldn't return it

Negative experience: Worst GameStop I’ve ever been too. Many times I’ve been there and they don’t have a game to buy and they have no idea when the game is coming in. One time I was there and the worker was asking if I could wait 20 minutes so he can take his break. Ha

Fantastic experience: I often come in just to ask about games and new releases. Staff is always knowledgeable, friendly, and helpful. Even if they don’t have what I’m looking for, they let me know who does.

Negative experience: Not happy. The store can't even bother to change their hours on Google. I had to submit to change it myself after I was highly disappointed while trying to pay off a pre-order tonight.

Positive experience: I’ve been to this location at least 25 times and all of my experiences have been pleasant but now I just went to try to buy the new Pokémon 151 ultra premium collection, and the associate claims that the system is down and he cannot sell me the product nor let me trade in a game I bought for my wife four days ago. I witnessed this associate let a family trade in a Nintendo switch. The associate claims he will call me back when the system is working but I doubt it if he does, I will change my review.

Fantastic experience: My son loves this place and he's spent alot of money, but again great place.

Positive experience: Cool

Fantastic experience: Friendly above and beyond professional service.

Negative experience: Why is all GameStop closed hours early in Hampton area when it not even a holiday yet.

Positive experience: They were ok here

Fantastic experience: Very knowledgeable, helpful and friendly staff

Fantastic experience: It's a good place to get the best stuff out for games and PC.

Fantastic experience: Good customer service. Excellent and fair prices.

Fantastic experience: My husband and I come here to look for games. We bought our console from GameStop and probably will in the future.

Positive experience: Not enough workers for 2 days before Christmas

Fantastic experience: This is my son's favorite location. They are always very friendly and helpful, and the store always has the best selection.

Positive experience: Staff was rude, so I went to another game stop and spent my 600. Bucks. Kindness goes along way, don't be a Richard.

Fantastic experience: They were very busy but the crew gave awesome customer service with a smile good energy guys.

Positive experience: Good gaming store

Fantastic experience: I've been going to this store since it opend they have always been very helpful and knowledgeable when i had questions.

Fantastic experience: Always fun to go in here

Fantastic experience: Sales associate was real nice & found what we needed!

Fantastic experience: Always have what I want and always helpful and polite

Fantastic experience: Store leader Dezmond is awesome, I’ve seen him come up in the ranks and personally proud of him. He is running a great store & staff

Fantastic experience: "Lerk was great didn't try to up sell fou d ×hat I needed and gave me options

Fantastic experience: Place is awesome and the staff knows what they are talking about

Fantastic experience: Love this location because they always have what I need and the employees are nice 10 out of 10!

Fantastic experience: The best gamestop in the area. I exclusively shop at this store. Staff is awesome - they're truly the 5 star here. Stock levels are great. Haven't had an experience where they didn't have something. And parking is convenient.

Fantastic experience: Although there were customers ahead me, they still made sure that they acknowledged me. Once is what my turn, the process of purchasing my desired item was smooth and quick. The store was well organized and cleaned, which is very important to me and it makes it easier to find what I'm looking for.

Fantastic experience: Great service and great attitude

Fantastic experience: Great Deals and Way cheaper then any other store tht sells games.

Fantastic experience: Friendly staff in a busy location. Be prepared to wait a bit for anything at the counter, but the people are always knowledgeable and passionate about games. We love coming in to just browse for merchandise, lots of neat but sporadic stock of products in store. My buy online and pickup in store experiences have overall been great too. It's becoming my favorite way to shop at GameStop.

Positive experience: Great service

Positive experience: My experience was alright and it may have just been a simple misunderstanding. However I came in about my PS4 overheating and wanting to exchange it for a new one. Simple task really, I enjoy gaming regularly and didn't want to damage any of my equipment with this hot PlayStation. I don't know if it's because they heard it was a Limited Edition Destiny PS4 and, me eager to get right back to my normal gaming routine as a chance to slide this gross beat up generic version of one into my possession and out of there's. I wasn't given a chance to look at the condition of the PS4 before the gentleman behind the counter slid it away from me and taped it up. Now normally not seeing the condition would've been fine because I've only been to this GameStop and it's neighbor in Peninsula town centre the for as long as I can remember so, I have built what I felt was a trusting relationship. I was sadly mistaken it seems because, I walked out of there with a disgusting stained PlayStation that looked like the bottom rubber foot piece was either glued back on or surrounded by nasty crud. I myself kept my Playstation very clean and virtually scratch free. Now when I found out how poor of a condition this PlayStation was in I immediately not even 10-15 minutes later came back and was extremely upset trying to keep my cool where I was then told that I could not have my playstation back nor could I have that specific one shipped out and fixed then sent back to me. It was considered defective and they could no longer help me. I wouldn't budge and eventually I got my PlayStation back but did not, get my refund for the warranty I just renewed on the PlayStation I almost got swindled into taking home with me. I'll give them credit for trying to work with me at the end but that PlayStation should've never made it out the door in my hands like that. Beat up sure; patches of nasty built up crud or a potentially tampered with PlayStation no way. I came in at about 6-7pm on December 28th and I probably won't be coming back to this location because that was frankly disgusting. Oh and a sidebar the cashier even agreed with me that he would've also been upset if he saw the PlayStation in that condition but still hardly helped me. They tried with no real success and left me very disappointed.

Fantastic experience: Great team, extremely courteous and helpful .

Fantastic experience: Very helpful and knowledgeable staff!

Fantastic experience: Helpful

Positive experience: Sales associate has no idea on how the quad pay program works he was really rude when I had questions about it and still did everything wrong

Fantastic experience: Very quick service. Nice employees

Fantastic experience: Helpful and friendly staff

Fantastic experience: Great people very helpful great games selection

Fantastic experience: Wasn't at GameStop was at the Abc Liquor Store ABC Liquor Store is great clean very nice people keep up the great work and I'll keep coming back

Positive experience: They didn't have hitman

Fantastic experience: My grandchildren loves going here to shop.

Fantastic experience: Always cheap deals on games

Fantastic experience: Very nice staff...

Fantastic experience: Great customer service knowledgeable on product

Fantastic experience: Excellent staff. They helped me with a purchase I had and went above and beyond. Will continue to shop there.

Fantastic experience: Great service.

Fantastic experience: Andy was very professional, knowledgeable and actually stood out enough to make me take the time to write this review. Give this man a raise!

Fantastic experience: Great customer service, awesome products. Thanks

Fantastic experience: Cool place good atmosphere

Negative experience: This post isn't towards the store but I can't figure out how to make an online complent. I order a controller on December 14, 2020. On December 20, 2020 I received an email letting me know my package will be delivered on December 22,2020. I waited all day nothing. I called game stop customer service and they insure me I would have it by December 24,2020. Well here it is December 29, 2020 and no controller. I have called customer services and they say UPS can't find my address. I called UPS they send it was transfered to USPS. All I want is my package. The took my money but don't have any information on where my package is actually at.

Fantastic experience: Nice people

Fantastic experience: Fast and friendly service!

Negative experience: Picked up 5 games off the rack. They went to scan and all of then we’re not in stock. Why have them on display of they aren’t in stock? Im just gonna stick to Walmart, target, or Amazon for games for now on.

Fantastic experience: Quick and easy checkout. Clean store and helpful staff. Not a lot of in-stock items but I'm sure that's due to the pandemic.

Positive experience: Helpful, pleasant staff. I had an online order shipped to this store for Christmas and my order was fulfilled quickly!

Fantastic experience: They are very helpful and want you to have the best experience. Usually have everything in stock escorts for next generation consoles.

Positive experience: Rude Worker

Fantastic experience: Andy was awesome and made the pre-order experience a breeze this location is by far one of the best, that's why I only deal with this store thank you and keep up the great work.

Fantastic experience: Great service

Fantastic experience: Very good with my grandson wanting to trade in games

Fantastic experience: Good place to go great customer service

Positive experience: Not a bad game selection, trade in value is horrible though.

Fantastic experience: Great helpful service thank you

Fantastic experience: My favorite place to get games. Unfortunately covid has taken it toll of this business as well but this location is a good one

Negative experience: Do not buy anything from GameStop. They sold me broken gear and after a week have not answered any emails and I've spent two and a half hours on the phone to get no answer. I bought a headset that they don't have on stock at the store but I was charged for and have no way to return. They're stealing people's money

Fantastic experience: Guy working in the store was real nice and helpful, even though i was looking for a closeout clearance item. Nice store.

Positive experience: Quick sevice

Fantastic experience: Went there to get a headset for the Xbox but they didn't have the plug-in for the controller. We didn't get the headset, other than that it was a good trip out today and I got a game for my Nintendo ds

Fantastic experience: My son loves this location. They are very knowledgable about all the gaming systems and Fortnite! Excellent Customer Service and help to make purchasing easy!

Positive experience: Great customer service. Excellent well informed manager.

Fantastic experience: Staff are very knowledgeable and friendly

Fantastic experience: Games

Positive experience: Not a fan of GameStop but I stopped for some Christmas shopping. Store was clean, customer service rep was friendly but the store was quite cramped and service took a while.