GameStop

Fantastic experience: John and Ivy were super helpful! The customer service here is amazing. I don’t know much about games myself but they helped without judgment and it just made my day ❤️

Negative experience: Lied told me my ps3 hdmi port was broken because he didnt want to accept it

Negative experience: Me and my son came in here today. No one was in the store, but the store clerk he looked at us twice didn’t even acknowledge us or say hello. May I help you Nothing so after walking to the counter with him and he still didn’t speak to me, I boldly said hello, and he looked at me startled like I was out of place for speaking to him. I can definitely say I will not be back to this GameStop ever again customer service here is nonexistent.

Fantastic experience: Everyone at this location is ALWAYS so patience and kind. My boy's love gaming and I am completely clueless on how these systems work nowadays so this is my go to store for their gaming needs!

Negative experience: I usually visit this GameStop, as it is nearest to me but the Customer Service that I witnessed today was HORRIBLE! I entered the store to do an exchange and walked into an employee named Ivy arguing with a customer about paperwork that he was requesting. I stood in line patiently while she was fussing with a customer telling him 'why don't you just go to another store!", while he was trying to explain to her that he needed paperwork printed. The employee, Ivy was clearly frustrated and at no point did she care that she was yelling at a Customer while there were other people in the store. Then she was upset that the printer was moving slow and voiced that! It made everyone there uncomfortable! The Customer was calm and even at one point said "Ma'am I don't understand why you are going back and forth with me, I just need my paperwork". He wasn't being aggressive or even raising his voice. Again it was very uncomfortable. When he finally received everything that he needed, he said "thank you ma'am" and proceeded to walk out of the store telling her "Happy Holiday's" and she said nothing back to him! She continued to voice her frustrations about him out loud right in front of me even after he clearly left the store. As I finished my transaction with the other employee, I said to Ivy, "excuse me, I feel like it was very unprofessional for you to tell a customer to go to another store while you're trying to help him all because your frustrated and then to do that in front of other customers." She then got upset me and stormed off mumbling under her breath. I haven't witnessed unprofessionalism like that in a long time and especially during the Holiday's!! People come in to spend their hard earned money and to witness and experience Customer Service from her so poor like that is unbelievable!! I hope I never have to run back into her and her bad attitude IF I ever even decide to come back to this store.

Fantastic experience: Very helpful staff!!!

Positive experience: 11/26/2025 Been standing outside for 25 minutes past the time they are supposed to be open, and the store is closed. And according to Holiday schedule, it's supposed to be open normal hours. Supposedbly this isn't the first time this has happened, another customer walked by and said that he's been dealing with stuff like this as well. Not sure why they don't have a sign that says later opening time. But it sure gets a little irritating waiting. Overall service is good. Time management could definitely be better. Update, waited an Entire hour and not a single update, post, anything.

Fantastic experience: Great store, fully stocked, great employees...do yourself a favor buy the warranty with a used game and if you dont, dont go argue with the staff about it. Lol

Fantastic experience: Customer service is amazing ! Very friendly staff

Positive experience: It's ok but the store Nintendo game selection is smaller than Walmart! That says a lot about a store who's only purpose is to sell videogames and videogame related stuff.

Fantastic experience: David, Ivy, and Nate went above and beyond to work through a technical issue to get my graded card released. I’m sorry for the hassle and very appreciative and wanted to say thanks again for helping with my concern, Thank you for your help!

Fantastic experience: Customer service was great! Got what I came in taken care of quickly and with extreme care. Andrew was an excellent associate!

Fantastic experience: They are very helpful when you need it and have great service and products

Fantastic experience: The employees are gamers and passionate to help you get what you need. Also, super patient to walk you through the gaming world for people trying to figure it all out.

Positive experience: Small store, super crowded due to the holidays, some good prices. We were. It greeted by staff but I think they were so busy they hardly paid attention to people coming in.

Fantastic experience: Andrew helped me get all the best products and warranties as I was shopping with him. He wasn’t at this location today, but I wanted to make sure it was known Andrew is going to ask you all the questions he’ll need to, all to ensure you get the best service possible. I’m grateful Andrew was there to assist me today when I visited GameStop.

Negative experience: The person that works in the evenings is ALWAYS on his phone every single time i come in, not exaggerating he is litterally always on the phone talking about nonsense and wasting other people’s time please have a talk with him

Negative experience: Was just in GameStop in Newport News where I was told I couldn't exchange a shirt that I just bought for the exact same shirt in a different size. I was informed I was free to buy the same shirt for full price if I wanted but to reiterate couldn't exchange a shirt for the exact same shirt in one size smaller. Other than that it was just a peachy experience.

Negative experience: What is wrong with this business? I’m truly dumbfounded. I brought in a brand new unopened Xbox controller that I bought two days before with a receipt and asked for a refund. The employee named David then opened the controller up and tried to test it on an Xbox they had in the back. After failing to test it because he forgot to put the batteries in he then stated it was defective and “looks like it’s been used”. Then David denied my refund when I simply wanted to exchange it for a PlayStation controller for my cousin as he does not even own a Xbox. So now I’m stuck with an Xbox controller I have no use for. So thanks David for “using”my controller. The icing on the cake was when David then tried to offer me $20.02 for the brand new Xbox controller as trade in value. It was hard for me to stop myself from taking him up on that offer. David has earned his bonus this year at GameStop where they promote their employees for belittling the customers. GameStop will end up just like blockbuster at this rate. I can’t wait for this company to be gone.

Negative experience: They're offering to buy $500 Steam Decks for only $85... Get real.

Positive experience: They were really helpful with me getting a new controller.

Fantastic experience: Great customer service.

Negative experience: I brought in an item for trade in, It was in excellent condition, No scratches, It powered on, etc. The guy "looked over it" and LOW balled me just to offer $7.00. They considered it as "damaged" Prior to coming into the store for the condition it was in the offer online for trade-in was higher. I know it's not always guaranteed.. However, whoever was at the register that day placed it as a damaged Item when it was not. I went to another location to make sure I wasn't overracting and got offered the amount that was listed online. I found that suspcious so just be cautious.

Fantastic experience: Got the right item.

Fantastic experience: Really great experience with employee Duckie. First off, she was the only one in the store with a few customers already, but out of 6 stores in a 20 mile radius only she and the young lady at Fort Eustice even answered the phone. When we got to the store Duckie had everything I’d ask for over the phone ready for me and she was able to suggest additional products. I spent over $400 in the store but because of her I feel confident in my purchases and the price is justified. I was in and out in less than 10 minutes. Management, please give her some type of recognition.

Fantastic experience: All of the staff at this branch was extremely helpful. I was looking for a hard to locate game and they went beyond my expectation to help. I especially want to mention ivy who personally helped me so much.

Fantastic experience: Siempre voy a buscar mis juegos y consolas. Me encanta este lugar.

Fantastic experience: GameStop. GameYeild. GameGo.

Positive experience: Good games

Fantastic experience: Good selection of video games, funko pops, plushies, and much more! Employees were very welcoming.

Positive experience: I dated one of the employees. She broke my heart. I’ll never recover. Great deals though.

Fantastic experience: Service was excellent. I ordered the Leaning Tower of Pastrami Sauce, and it exceeded my expectations!

Fantastic experience: AWESOME LITTLE SPOT GOOD SERVICE KNOWLEDGEABLE STAFF. THIS IS COMING FROM A PERSON WHO DISLIKES SHOPPIN.....GREAT JOB YALL

Positive experience: Staff on hand was helpful, fast and courteous. I placed an order online to pick up online, once I arrived there but the item in question wasn't exactly ready to pick up and go so my wife and I had to wait. On top of that they seemed to have some type of system malfunction, that extended our visit to about 20 mins. No gripes really, just things that can and do happen. I'd shop at this location again.

Fantastic experience: Good,nice,know their gaming no matter what console & always have what I'm looking for,if not they will do their best to find it.

Negative experience: The customer service there was awful. She was being rude and even said "wow my boss said it was gonna be a easy day" enough though i was the only one in there. I felt rushed and didn't want to stay longer then i had to. I would never go back there again

Positive experience: Its ok its just abit too expensive but its nice for when your gonna need to get stuff for games

Positive experience: A little slow sometimes but always courteous and helpful.

Fantastic experience: Always helpful

Positive experience: Great customer service!

Fantastic experience: Great customer service and wide selection

Negative experience: Someone must have told the employees that Axe Body Spray kills covid because the second I walked through the door I couldn't stop coughing it was so strong and I was wearing a mask!

Fantastic experience: Great customer service.

Negative experience: The employees here are not friendly. I've been in here several times. People don't need to go in to buy video games any more. I buy in -person to talk about games and get opinions. Ill download my content before I go back to this location.

Fantastic experience: The staff was friendly. They had what I needed and offered to give me a mask because it was pouring down pretty hard and I forgot mine.

Fantastic experience: The sales people here are really friendly. A decent section for older games and memorabilia.

Fantastic experience: Friendly staff helpful

Positive experience: Took a few min to get help but it's the holidays and were busy but I did get help and got all I needed

Positive experience: I love this location but the new store layout is less than great, plus the store was very warm.

Positive experience: Bought a game there for me and my husband and thought it was multiplayer (not online but like you can both play it together on the same console) but there was fine print on the back that said you needed one copy of the game per player. So we returned it, the manager seemed really irritated that we returned it and didn’t understand why we could play it together so my husband told him to read the fine print, and then it seemed like the manager was mad bc he didn’t know about the game he was selling. We said “have a good night” and he said “mhm”. Basically the manager was rude, and didn’t know about his own inventory.

Fantastic experience: The lady in charge was very nice with my daughter.

Fantastic experience: Always have a great time at this location!

Fantastic experience: Always a pleasant greeting. Very helpful.

Positive experience: They helped me to find what i was looking for thanks

Fantastic experience: The staff was helpful and friendly.

Fantastic experience: Very nice workers

Fantastic experience: Great peeps

Fantastic experience: I brought in my PS4 since I had been having trouble getting it to work. The employee helped us troubleshoot the issue and we found it was the hdmi cable. He was very helpful and I'm glad to report the system works perfectly again! Thanks so much!

Fantastic experience: My 8 year old son has me spending money in this store every year. He loves this place.

Fantastic experience: Great place for new and used games!

Negative experience: Overpriced games

Negative experience: Not much for games. The staff were busy talking. I don't think they care if there are customers.

Fantastic experience: Great customer service

Negative experience: I'm not to happy with this place, went to get a xbox1 wireless controller that was on their app and they didn't even have it when me and my son got there. After finding out that they didn't have it I just just got another one and went about my business. When we got home the controller didn't even work. This place is a joke!!

Fantastic experience: The manager there is pretty cool. Always have a great environment there. Very friendly people. I can stand there all day if that was the case

Positive experience: Courteous staff, only issue was slightly banged up merchandise

Positive experience: Games galore

Positive experience: Excellent service! The way a customer wants to be treated.

Fantastic experience: Outstanding customer service. The team member was very knowledgeable and even provide other locations with inventory for their out of stock items.

Fantastic experience: Juan is fantastic. They are always helpful. Very courteous.

Fantastic experience: Nice game stop spot .. Enjoyed having Rachel give me my Madden 20

Fantastic experience: Juan is a cool, friendly, helpful manager. The other associates are helpful and courteous.

Fantastic experience: Always a pleasure to shop here. Everyone is always very helpful, very knowledgeable and extremely customer oriented. A++ service!! Thank you!!

Negative experience: I mean, its game stop which seems like a necessary evil more than anything. Nothing against the staff as they were very good, but its becoming more and more obvious how fake they are becoming as a company. Soon they will be irrelevant.

Positive experience: great customer service. spot on!!!

Negative experience: Very disappointed in the customer service here. I tried to speak with the manager Juan about a return and he completely brushed me off without even looking at the item or getting all details on why I wanted to return a defective item my young son bought. Will not be going back here.

Fantastic experience: Excellent! Great people, great selection, great store! It's not even the closest GameStop to my house, but I like coming to this store because it's such a great store and I made a connection with the employees there over the years.

Fantastic experience: The staff was very helpful I bought a PSVR headset recently. The person checking me out suggested taking a look at pre-owned ones I stead of buying a new bundle to help save some money.

Positive experience: Great store for old and new games, they know what other stores have in the area to help you find what you need and in my case they referred me to another store for a specific movie I was looking for, thanks to the young lady who helped and gave me the referral.

Fantastic experience: The staff greeted me as I walked in and asked if I'd like help finding anything. I was able to find my item and after retrieving it for me I was able to check out quickly and easily. Very smooth experience.

Fantastic experience: Love the sales!!

Positive experience: Idk

Fantastic experience: Only game stop I shop at

Positive experience: Its a decent store with lot of inventory. Staff is very knowledge however they are costly then amazon.

Fantastic experience: Great location. Staff were friendly. Great selection

Fantastic experience: Game stop is the best video game store I've been too, staff is knowledgeable about all games and equipment in stock and are more than willing to help when needed. I won't shop anywhere else for my video game needs

Fantastic experience: Good selection of games, especially used at a decent price

Positive experience: It was great. There was a lot of fun items to buy.

Positive experience: Long wait time

Positive experience: Really cool place great prices on used games

Fantastic experience: Prices are normally better then anywhere else and staff is helpful and friendly.

Positive experience: Ive went in. Lack of customer service skills from the guy. (He seem dazed but more confused) The Lady helped me about a game I'm interested in. I bought it. Thank you Lady.

Positive experience: Staff was meh,

Fantastic experience: Very busy, but was able to give individualized attention. Great Job!!

Fantastic experience: They have lots of stuff, new and previously used. It was hectic when I there, but they took the time to answer my questions.

Positive experience: I’ve never gotten greeted from here when picking up preorders. Never really been offered help finding things either. Other than that, great selection of games and accessories and close to the house. Can’t ask for more.

Fantastic experience: Employees are great

Fantastic experience: Nice deals

Fantastic experience: Have gone there a few times. Great selection of games and other game accessories

Fantastic experience: Great