GameStop

Negative experience: Went there during normal hours and it was closed. No sign or other posting about being closed.

Fantastic experience: Everyone was so helpful best gamestop team

Fantastic experience: Has great merchandise

Negative experience: I bought an Xbox elite controller series 2 yesterday from this location. I bought it preowned so I asked what I could do in the event the controller doesn’t work, I was instructed to come back to exchange it. Today I go back to the store, an hour after they open, and there’s a “ be back, at lunch “ note on the door. They were gone for nearly an hour. So finally someone comes to the store, and I go in to get assistance with the controller. The lady tells me there’s nothing she can do to help me and rushed me out the store. I spent over $100 bucks yesterday and to not be taken care of for whatever reason I think is extremely unfair. I will not be coming back to this GameStop.

Negative experience: Randomly closed throughout the day? Hours wrong on the door.

Fantastic experience: Antoine provided excellent customer service and is a great dude!! I’ll be back thanks Antoine!

Fantastic experience: Quick service in and how great customer service

Negative experience: HORRIBLE CUSTOMER SERVICE!!!

Negative experience: Preordered a PlayStation portal from this store a month ahead of release date. The day before release I find out that the pre order was never even put in and might be coming in for another weekat best. What’s the point of making a pre order then?

Positive experience: Cool

Positive experience: Just your typical GameStop!

Fantastic experience: GameStop's ok

Negative experience: I WOULDNT RECOMMEND ANYONE TO BUY A USED PS4 or PS5 FROM THIS LOCATION, THEY SOLD ME A 1TB PS4 THAT HAS NON-STOP BEEN NOTHING BUT TROUBLE SINCE DAY ONE THAT IVE BOUGHT IT WHICH WAS IN JUNE 2023 IT HAS BEEN TELLING GIVING ME A CORRUPTED DATA ERROR ON EVERY GAME THAT I TRY TO PLAY, I HAVE WENT AS FAR AS DELETING THE DATA FROM MY STORAGE ND REDOWNLOADING GANES TO UPDATING THE SYSTEM SOFTWARE ND REBUILDING THE DATA BASE ND STILL UNTIL THIS DAY IT IS GIVING ME THISE PROBLEMS.THEY ONLY CARE ABOUT SELLING THE PRODUCT ND NOT THE CUSTOMERS SATISFACTION.

Negative experience: Whoever the blonde, white girl is that works at the newmarket location is extremely rude. Very unprofessional. If you don't want to be at work, call out. Don't take your attitude out on customers.

Positive experience: Prices are getting to high. Most clearance items are over a year or two old. Customer service was on point. Clean and stock.

Fantastic experience: Sorry friendly

Positive experience: Store manager is far from friendly and helpful. Employees are hit or miss but I would assume management's attitude doesn't make for an enjoyable work enviornment. Customer service should be your first point of focus because your prices are definitely not bringing people back, I can tell you that much...

Negative experience: The worst GameStop .

Fantastic experience: Very fun

Fantastic experience: Staff always knowledgeable and super helpful!

Fantastic experience: TIANA PROVIDED #1 TOP CUSTOMER SERVICE! THANK YOU FOR MAKING MY CONSUMER EXPERIENCE SUPER-FANTASTIC US AIR FORCE SALUTE

Negative experience: We actually had to report the worker who was there she was rude to my husband he called me bc she had frustrated him so he went to the car an I handle it professionally of course. Other then that we've never had a problem with the workers

Fantastic experience: The employees are all game enthusiasts. They know their stuff. I had to call back and tell them they were on point about the game they suggested that I get. Great people.

Negative experience: Avoid this GameStop at all costs. Where do I start.. It regularly opens late and closes early. The girl at the counter is absolutely terrible at customer service and juggling customers. I’ve been in there twice in the last six months and both times she was the only one working in the store. The first time I was in there she couldn’t figure out how to take my PlayStation 4 in as a trade-in and then proceeded to get into an argument with me. I took it to the store in Cunningham Dr and they quickly helped me with no issues at all so I’m not sure exactly what her issue was. While I was in there she literally turned away four customers telling him that she couldn’t help them . She didn’t even try to answer them. She just told them to go away basically because she was frustrated with my transaction. The next time I went in there was a few days ago to pick up Horizon. I was really surprised to see that she was still there. At any rate I had a gift card which she did not know how to use and while I was in there she dropped the customer that she was helping when I entered the store to help me for some reason. This made me very uncomfortable and I kept telling her to please help the guy ahead of me. She refused. Knowing my previous encounter with this person, I basically just paid cash instead of using my card for the game because I was very uncomfortable waiting for the gentleman that she had put me in front of and I was confident she was not going to be able to figure out how to accept a gift card. At any rate go to any other GameStop except for this one because you will be frustrated by the time you leave. The one on Cunningham Dr is so much better and those guys are pros. Whoever runs this place is losing alot of business because of this employee. Don’t believe me? Just secret shop her and you will quickly realize how incompetent she is.

Fantastic experience: 100% customer satisfaction! Rebecca was very helpful and even went out of her way to make sure that all of my girlfriends data was saved and transferred. That was a relief as she just completed the story line in her new game. Thank you again and I will be returning to this store!

Fantastic experience: This place helped me tremendously the 2 people at the counter were nice and courteous And they took their time explaining to me about a game called Justice 2022 for playstation for playstation 4 I have never played a video game before so there was a lot of explaining to do and these 2 At the counter got it to a tee. Thanks to them my 6 year old has the game he wants and the special controllers needed to play it. (I would have missed that one altogether)

Fantastic experience: They were very helpful

Fantastic experience: Very helpful staff. Knowledgeable of all the games

Fantastic experience: Employees were very nice and knowledgeable.

Positive experience: It was alright, didn't have what I needed but store was clean. They need more toys for the kids. Prices, some are good. Then others are crazy. I guess it depends on what your looking for.

Fantastic experience: Great Service

Fantastic experience: Very good selection of games

Fantastic experience: Very nice service

Fantastic experience: Can always find a great deal. Daughter loves One Piece

Positive experience: Always good at gamestop

Fantastic experience: Im a gamer so I love this store. Not to mention the rewards program. Just a little something extra.

Fantastic experience: Had almost everything I needed, and had lots of good priced products. Gamers should be buying their products from GameStop

Fantastic experience: Nice and clean store. Customer service is great!

Positive experience: Small

Positive experience: Smaller store but great help and very knowledgeable.

Fantastic experience: Awesome

Fantastic experience: Always a great experience for gamers.

Fantastic experience: Gotta get those PS4 games plus new XBOX remotes

Fantastic experience: Great guys in there, thanks for the help.

Fantastic experience: Always great, fast and friendly service when I go in. Even when I'm just looking.

Fantastic experience: The best Gamestop I've been to around here. I can't remember the associates name but he was the most helpful employee I've ever conversed with. Will shop here in the future.

Fantastic experience: Really helpful

Fantastic experience: Since management has switched, it is better. Staff is helpful and friendly.

Positive experience: Very expensive

Fantastic experience: Very friendly

Negative experience: Worst customer service I’ve had at any GameStop or anywhere by far. Spent 20 minutes in the store and never was acknowledged by the staff. Some of the staff are amazing but some act like you are a burden to them.

Positive experience: Nothing special, way too cluttered

Fantastic experience: Expensive, but the customer service is always on point and friendly

Fantastic experience: Very. Good

Positive experience: Customer service was great. Got what I wanted for my daughter's birthday.

Fantastic experience: Awesome location and store!

Fantastic experience: Great for real gamers

Fantastic experience: Great store

Fantastic experience: You can never go wrong with a Gamestop that has friendly staff and well organized sections. They were extremely helpful and even stopped me from spending money I didnt need to spend.

Positive experience: Didn't have what I wanted

Positive experience: Sometimes the service could be good and people other than that is okay

Fantastic experience: The lady that worked there was so nice and whenever i had a question about anything she automatically knew the answer or she tried to find the answer to my question as fast as possible

Fantastic experience: Friendly employees

Fantastic experience: Clean store friendly staff

Fantastic experience: Easy to navigate

Fantastic experience: Cheap and fast

Fantastic experience: Very helpful

Positive experience: Great game supply. I play the games. Excellent graphics. Crew like.

Fantastic experience: Helpful staff

Fantastic experience: I have been to this location several times. Each time the staff have been super friendly and quite helpful.

Fantastic experience: My kid love GameStop In ove to spend all my money there

Positive experience: The associates know they job well

Positive experience: The workers in there are very knowledgeable on all electronics.

Negative experience: These people working here dont know anything about game consoles customer service is trash and I had the clerk tell me I had a fake 100 bill that I got from the bank prior to going there and had no problem cashing at wawa he didn't want to break it 1st complaining about such a large bill will never return to that location

Fantastic experience: Best place to get games from.

Fantastic experience: Great environment, had no clue what to get for my grandkids and they walked me through it all.

Fantastic experience: Great choice of used games and refurbished consoles

Fantastic experience: Gamestop is a perfect place if you want to buy a game

Fantastic experience: Smaller then I'm used to, but they still had what I needed, and had awesome staff!

Fantastic experience: Great establishment

Fantastic experience: Had everything we needed and low price

Fantastic experience: Great customer service

Negative experience: I am a GameStop regular. While I live in Williamsburg and frequent the two GameStop locations there, I sometimes visit this GameStop because my wife works down the street. Unfortunately I don’t receive the typical great service here that I do at my home GameStop. The employees are rude, condescending, and dismissive. I feel like I am being pressured into pre orders and purchasing warranties for my game every time I make a purchase. Items are frequently mispriced, but management will not honor prices for items as marked. This bad service culture is mirrored by the staff due to their manager, who is just downright nasty with customers. He has been rude to me and other customers during my visits, and acts like asking him a simple question is a huge burden to him. So much for customer service! It’s a shame that this GameStop fails, where so many others succeed. With service like this, I might as well just go to Amazon or another online retailer.

Fantastic experience: Love it got everything I need

Positive experience: limited selection of ps3 games

Fantastic experience: LOVED IT

Positive experience: Very helpful

Fantastic experience: The manager was awesome and helpful

Fantastic experience: Its lit. Go there.

Fantastic experience: Helped me narrow down the perfect gift.

Negative experience: Wouldn't have been so bad if the salesperson would've been helpful with my husband's attempt to trade in his ps4 and games for the pro. But the gentleman wanted to question my husband on why he wanted the pro... AND we found the games he wanted at Walmart for the used price at GameStop. Don't waste your time unless you have the patience to argue and be interrogated‍♀️‍♀️

Fantastic experience: Friendly and helpful staff.

Fantastic experience: best gamestop!

Fantastic experience: Lovely store!! The people in here are always kind, welcoming, and helpful. Always a pleasure to stop in.

Negative experience: I went into the store I wasn’t greeted at all but everyone else who entered was greeted cheerfully. Doesn’t make me want to spend my money. I even said hello nobody responded. Will not be going back to this GameStop especially when there are ones closer, friendlier and with better selection.

Negative experience: Not much of a selection, service sucks because the 3 workers would rather stand around talking and laughing instead of doing their job no friendly getting when I walked in wouldn't recommend anyone come here.

Fantastic experience: Great Store!!! Great Management!! Really value customer service!!!

Negative experience: Not very good customer service, tried to rip me off, was selling a ps3 to them, only wanted to give me 8 dollars because it had dust on the sides, get outa heeeere! Never going back ther again!

Positive experience: Nice place with a large selection of games for PC, & pretty much every console.

Fantastic experience: Great staff. Knowledgeable. I go to this GS over any other.