GameStop

Fantastic experience: Huge shout-out to Jay! He turned my day around & completely changed my opinion with his incredible customer service and positive attitude. I noticed he was also handling the rush of customers extremely well. Dude's a legend, worth driving the extra 30min just for this location.

Fantastic experience: Got a switch oled and some games and 2 of my game cartridges were missing when I got home and I called the next day and J knew exactly who I was and what I was calling about and said they are at the store swing by and grab them thanks for the laughs and great customer service experience

Negative experience: Alright where to begin first off employee was extremely rude Secondly they tried making the warranty less valuable and tried forcing me to get a used controller of way less value to what I bought so either GameStop just said screw our customers or there wrong either one looks bad on GameStop

Fantastic experience: Chill place, nice staff

Fantastic experience: They have the best offer on their stuff and their real helpful to give you information on their stuff

Fantastic experience: Always has what I am looking for

Negative experience: Maybe it’s because I’m past a certain age that the kids working in the store would think I didn’t need any help at all. I was just in the same store two weeks ago brought my wife a switch and my son-in-law a video game about 600 bucks for Christmas. I believe the guy then at the time was the manager. He was super helpful even got me to sign back up for my points today unfortunately that was not the case. These kids are just talking amongst themselves while I’m looking over selections for like five minutes. I came in looking for a particular game and as I googled while I’m sitting in the store. I realize it’s not even out yet. I asked the girl at the counter if they had it before I googled it. She tells me she only has it on PS five even though I specifically said I want it for switch. I go back over to search for another selection for my wife find a game and approach the counter. I wanna trade in a particular game for in-store credit while I purchased this other game. The lady informed me that even though there’s three stickers on the face of his game saying it’s $50 it’s actually $59 really not a big deal but given the way that I’ve been treated I’m like yo is that my problem that it’s mislabeled because anywhere else you shop at you’re gonna get it for that $50 she tells me that’s what’s in her system with some weird smirk on her face and says it’s gonna be $59 then after viewing that it made me physically upset because I’m like man what has this world come to? This chick is gonna ask me a dude with gray in his beards and the rewards program that I already gave you my phone number for to give ID so that we can complete the transaction even if that is the policy man the way I feel handled in there. I literally grabbed my game walked right back out of there and went to the other GameStop on Mississippi and Havana. It’s already weird for me going into a video game store well into my 40s, so if you don’t want to feel like this, make sure you avoid that store cause that’s exactly how they made me feel too old for the club and apparently my business was not needed.

Negative experience: Trash service do better this is why no one goes to stash stop

Negative experience: got here at 807 and they were closed

Fantastic experience: I really do like going to every and any GameStop that I can in the state of Colorado and seeing what they have and don't have. This GameStop is fair but the guy working there was really trying to sell me things I didn't want. And overall he acted as if a "new" game without the shrink wrap is still "new" and I had to explain to him if I buy a game sealed. And open it and try to resell it. It's no longer new. Yet when you do that it's still considered "new" and he wanted to argue. I just told him if I'm paying for a brand new sealed game that's what I want.

Fantastic experience: So I came into the store today and the girl who was helping me out with an Apple Watch trade in and didn’t quite know the process for doing a watch trade in. I’m assuming he’s in a managerial position or at the bare minimum a senior game advisor, I wanna say Johnathon or Joseph was his name bout a 5 foot 10 black kid, he was absolutely awesome. Not only did he help empower his co-worker to learn how to take on an Apple Watch Trade, he acknowledged me, helped 3 customers with excellent upselling tactics and knocked out 2 boxes of inventory like an absolute pro in the 10 minutes I was there. Excellent customer service skills, as a store manager for a major wireless retailer, if I wasn’t fully staffed I’d honestly be trying to poach him to be my employee. Knowledgable reps with good people skills are so rare to come by at GameStop, as a former ASM/SGA 10 years ago I can attest that GameStop does not treat their employees well, when companies treat their employees bad, it almost always trickles down to the customer, but not with this kid, he’s an absolute rockstar with a fantastic attitudes, killer sales instincts, and I can spot a top performer when I see one from a mile away, keep on kicking ass kid, this 5 star review is for you and I hope corporate recognizes this because it takes a lot for me to care enough to take the time to acknowledge an employee on a google review. Keep that great attitude and you’ll succeed at any sales job and I highly HIGHLY suggest trying your hand at something like wireless, furniture, jewelry or car sales where you can make a commission on top of that hourly pay. Real recognize real my dude, if upper management don’t recognize that you should be running stores, then find somewhere that does. Great work and k see a bright future for you if you stay in the world of sales. Give this kid a raise, before you lose him to a better company GameStop corporate.

Negative experience: "Just so your aware we dont take cash"

Fantastic experience: Helpful staff, thank you Claudia for great customer service.

Fantastic experience: Tuesday is the best!

Fantastic experience: Great employees! They're always helpful and polite when we visit.

Negative experience: Must have came into this location on a bad day or something, I was looking for a PS4 most recently this week and the employees were not only entirely unprofessional and had an air like neither wanted to be there,They had a ps4 in stock and the employee refused to get the console as he claimed "It was too high up" among all the SWITCH 2 consoles. I was done by then. Will not be coming back to this location again.

Negative experience: Called today to ask if a game was available. John told me to hold because he had a store full of customers. He left me on hold for 13 mins. I eventually hung up and called back. It took him less than a second to tell me they had one copy left and couldn't hold it for me. I understand policy but after everything leaving me on hold I won't be doing business at this GAMESTOP!

Negative experience: Called for a nintendo switch 2 they said they had a few left in stock, i said I would be there in 15 minutes and he said hurry just for him to sell the last nintendo switch 2 right in front of me to a couple that already has a nintendo switch 2 already... i know this because hearing them talk in line saying she might be getting the last one for him when she has one already... missed out on all pre orders everywhere due to them instantly sold out and just tried to get one for my son. Wouldn't ever leave a review but this time I actually am because it's already being sold out everywhere instantly, and mostly to scalpers or to more then one per house hold. After this game stop had my hopes up after rushing there right after work I called target and walmart and other gamestops and all are out too. Disappointed in this gamestop for telling me to hurry just to get there and watch them sell the very last one to the couple that has one and telling me to call or come back in Saturday to check stock... I apologize to this gamestop but I will never trust your words here and I will not be returning anytime. As for me getting a switch 2 for my son that will just have to wait. Again I never leave reviews but this time I had to due to how everything happened.

Fantastic experience: Always dependable. Always friendly. Great location

Fantastic experience: Staff is friendly and knowledgeable. Employees greeted me as soon as I walked in and helped me find the perfect gift.

Fantastic experience: Great pricing and place to send out cards now. Video games you won't find a cheaper spot

Fantastic experience: I always have a great experience. The employees are friendly and helpful. The store is usually very organized and clean. Overall a great place to shop!

Negative experience: Store manager called the cops on me because she claimed that I was being aggressive all because I was speaking to her and responding to her calling me a liar. Store associate lied about their return policy. Store manager claim that I was lying because I wanted to get something out of the store for free.

Negative experience: the staff are super helpful but I'm not going to pre-order anything on this store again. I never got a phone call of my pre-order and was told one of the staff sold it.

Positive experience: Update: Shea is a lifesaver, went in to try to get the situation fixed again, the guy in store today Shea, did the swap out no problem, knew what needed to be done and even better, was willing to let me pay the difference on getting a new item, employee like this are what make these stores worth going to Went in to swap a controller out that I had a warranty on, was told that even tho I bought the controller new 2 months ago, it had to be replaced with a used item, that was fine. Got home and started to play with the “new” item, it’s even more defective than the one I swapped it out for. Went back to hopefully get a replacement or even the controller I had originally, nope, was told I’m SOL and stuck with the defective one. No refund, no offer to do anything except send me home with a broken item. I will not be buying any warranties from GameStop again and will probably stick to buying my gaming accessories from Sony directly from here on out, shame that brick and mortar stores like GameStop are doing everything in their power to put themselves out of business.

Fantastic experience: I've been a loyal GameStop customer for years, and the Cedar Ave location in Aurora, CO, has consistently exceeded my expectations. From the moment you step inside, you're greeted with a vibrant atmosphere that screams "gamer paradise." The store is always impeccably organized, making it easy to find the latest releases or hidden gems. But what truly sets this GameStop apart is its incredible staff. They're not just knowledgeable about gaming; they're passionate enthusiasts who genuinely care about helping customers find the perfect game or accessory. Whether you're a seasoned pro or a casual player, they take the time to understand your interests and offer personalized recommendations that you won't find anywhere else. During the recent Pro Week, this GameStop went above and beyond. They had exclusive deals on the hottest games and hardware, along with special events and tournaments that fostered a real sense of community among gamers. I was able to snag some incredible bargains and even met some fellow gamers who shared my love for all things PlayStation. Speaking of PlayStation, this GameStop has an impressive selection of PS5 games and accessories, and they're always up-to-date with the latest releases. Even during the PS5 shortage, they managed to secure a decent stock, which is a testament to their dedication to their customers. In addition to their exceptional customer service and vast selection, this GameStop also offers a convenient trade-in program, allowing you to turn your old games into credit towards new purchases. It's a fantastic way to keep your gaming library fresh without breaking the bank. Overall, GameStop Cedar Ave is a haven for gamers of all ages and skill levels. Their knowledgeable staff, unbeatable deals (especially during Pro Week!), and welcoming atmosphere make it my go-to destination for all things gaming. Whether you're looking for the latest releases, rare collectibles, or just some friendly advice, this GameStop has got you covered. Highly recommended!

Negative experience: LIED ABOUT NOT BEING ABLE TO TAKE A TRADE IN. said that they needed all cords after i told her to take it as refurbished and another game stop ending up taking it how crazy

Fantastic experience: The employees are nice and helpful they give you your space when browsing, and they always have the games I want ♡.

Fantastic experience: Only place that had an Xbox X series left during Christmas! Good job for stying stocked during a Holiday Gamestop!!

Negative experience: Store closes at 8, and employees have "been on break" since 6:50 and it's 7:15. Waste of time. Edit: store finally reopened and there's 2 employees scrambling to get everything going again. Common sense would say one worker could have taken a break while the other assisted customers, but I guess that's too inconvenient. Won't be back. Too many locations to choose from.

Fantastic experience: They didn’t have the 360 game I was looking for, but pointed me in the right direction as to where I could find it. Very helpful all the time, I’ve never had a bad experience with them.

Fantastic experience: Great employees always very helpful

Fantastic experience: Wow! My son is 12 and getting into video games. I am not a gamer and the employee, Zach (He/Him), who helped us was soooooo helpful. He answered every question we had and spread his time between us and other customers who entered and needed assistance. We were there for over an hour as my son browsed, processed, and asked questions. If he did not have an item or could not help with a process, i.e. repair, he knew where we could go. 10/10 would recommend this location.

Fantastic experience: Great game store had the game I needed and it smelled good in the store

Fantastic experience: Great customer service. Cool under pressure and very informative.

Negative experience: Honestly I am disappointed in the staff the manager. I am a pro and I've been coming here for many many years. It's disappointing. The atmosphere just totally sucks the life out of you.,.

Fantastic experience: Amazing service… left the store that closed early to make it to this location 10 min before they closed. I hate being that customer, but walking in the door they gave me great energy and i was in and out in under 5 minutes. So appreciative especially knowing most folks don’t like late customers

Negative experience: Not a good place to go do not buy game systems from them they didn't want to replace my x box 1x when it gave out 3 days from buying it and had a 1 year warranty on it they didn't want to repair or replace it so DO NOT SHOP THERE

Fantastic experience: Zach was so helpful and kind. Thank you for the cow!

Fantastic experience: Favorite Gamestop so far; Michelle the manager there ( I think she is ) is always so awesome! The two other guys that work there are freakin awesome too! had an issue after 3 months and he got me taken care of without me even asking for it. Ive recently set this Gamestop, despite there being a bit closer one, to my home store!

Negative experience: Store declined a transaction for an online and in-store order but kept almost 500$ in funds anyway, Hoops to jump through are insane and so far every employee involved in the dispute process as re-routed to someone else rather than making right. Going to the bank to resolve it. Don't order from gamestop and certainly don't do it in-store at this location.

Fantastic experience: The crew here was Sooo helpful! They gave me a few different recommendations to try at home for a week and I was able to return the pre-owned games that I didn't like. You guys rock and I love this Doom for the Xbox X! I'll surely be back. Thank you again!

Fantastic experience: They have the games I wanted, the store representative very helpful. And expressed Great hospitality.

Negative experience: Unfortunately I had the experience of having to deal with Rebecca at this location. I've been partial to this location since working for the company in the past, but had a rude awakening and experience that will lose my business at this location permanently. Having pre ordered an item, the box arrived late AND had some damage. Instead of offering any sort of help, understanding, or solution she proceeded to give me attitude based on the fact that I keep my items/collection boxed. It is my belief that gamestop should cater to all gamers, and I find it incredibly unwise, and unprofessional to try to dissuade collectors, long time customers, and avid gamers with alienating comments and attitude. With these types of hires it's easy to see why this company is on the verge of bankruptcy.

Negative experience: Zoey and Alexis. These two girl are extremely unprofessional. Bought some ps4 games from here get home and theres no cds in the cases. Go back and they say they dont have the games I purchased and would only refund gift card. After they started buying phones I knew this company was going down and after the stock market thing, this company is attempting to rob people!!!???

Negative experience: Over priced stick to Amazon and ebay

Positive experience: Staff is super knowledgeable. This one is a busy location. Some times they are backed up at check out, but it is no biggie

Negative experience: Preodered item online, paid for it. They sold it to someone else and canceled my order when I came to pick it up.

Positive experience: Some good stuff but over priced. Go online and get what you're looking for at a better deal. GAME OVER!

Fantastic experience: The staff are always very knowledgeable and helpful.

Fantastic experience: Our customer service rep was incredibly helpful

Fantastic experience: It was really good, the attention, the prices haven't changed at all.

Negative experience: Horrible servive

Fantastic experience: I've always enjoyed GameStop.

Negative experience: Never again. No more GameStop for me. No phone response. No email response. Comments are being moderated. I'm done.

Fantastic experience: Every one is really well and friendly manger and the employees are freaking awesome love going to that store they really help you out for recommendation or if you’re looking for something else

Fantastic experience: Everyone there is great. Sometimes I come in just to talk games with the workers.

Fantastic experience: In this crazy time of people being forced to stay in their homes surrounded only by people who drive them crazy on a regular basis, hobbies and crafts, games and video entertainment are, in my opinion, vitally important to maintain a positive frame of mind as well as giving families things they can do together. I support GameStops desires and attempts to remain open to provide this essential, moral boosting service. Thank you for at least attempting to give people a way to distract and entertain themselves in this time of fear and uncertainty. I am disappointed in the people who turned tattle tale, trying to force this store and others to close and deny others a way to ease their minds because they feel the need to exert control over something that causes no actual harm and may help others greatly just so they can feel a tiny bit better about themselves because they want to make others feel out of control too. Shame on you. Well done GameStop, keep up the good work

Fantastic experience: Cod

Fantastic experience: always a good experience at this location. everyone is so kind & so eager to help ! called into store today and talked to Vince, he was so kind so helpful & did what he could to help me & my silly questions about a game. thanks Vince and thanks GameStop got hiring employees who know what they’re talking about!!

Fantastic experience: All things about Gamestop's business model aside, in terms of specific locations, this one is great. I've been to many a Gamestop where I'm treated lesser just because of my gender. Not here. I'm always treated with respect and enthusiasm at this location. Will continue coming here!

Positive experience: This location is conveniently placed, so you're not bothered to stop in and check out the merch; the employees are helpful and friends too!

Negative experience: Joined the pc master race. I always hated game stop. This terrible company is responsible for bs exclusives, preorder bonuses, treating their employees like trash. No regrets

Positive experience: Mitchell was awesome, very knowledgeable , kind and friendly. Not only did I find what I wanted, but also became very educated on what I was in store of . Awesome place and very well organized.

Fantastic experience: Quick easy and the best prices in town. Best Buy stopped honoring the gamers club discount for those of us who were grandfathered in so GameStop has a new loyal customer!

Fantastic experience: The people who work there are awesome the manager Is very friendly and kind

Fantastic experience: Always good customer service

Fantastic experience: Staff are super friendly and helpful. Each are knowledgeable about a lot of games and can give recommendations or help you find things not available in their own store.

Negative experience: They Were rude to me when i was trying to purchase a game

Fantastic experience: They're always so nice and willing to help.

Positive experience: Staff was knowledgeable, but store inventory is small

Fantastic experience: Cool place

Fantastic experience: Great games.

Fantastic experience: Great Service and friendly For my kids we get great games products affordable.

Positive experience: Looking for older games and dont carry them.

Fantastic experience: Always gr8 service

Negative experience: Like every other supposed game store game stop offers nothing for used games and then sell them at 10x the price don’t waste your money time or dignity dealing with a company that doesn’t care about the value of a product.

Fantastic experience: Always super friendly and ready to help. Employees are filled with loads of gaming advise

Fantastic experience: Been going for years and enjoy the selection of games and other items.

Fantastic experience: Nice staff

Positive experience: Store clerks are helpful. The mandatory up-selling is the least attractive part of coming here

Fantastic experience: Employees are very Helpful and I always feel like Family when I Come In

Fantastic experience: My fav game stop store to come to always

Positive experience: Really nice people, they remember your face and all. Actually a nice Gamestop experience unlike most others. Thanks Y'all! Y'all really make being a nerd tolerable, lol. The staff is friendly, kind, and knowledgeable about the games and all. Always find a way to bring a smile to my face.

Positive experience: It's a smaller GameStop, but the staff aren't as pushy as other GameStops. Some decent finds for Wii and PS3.

Positive experience: Nice location. Staff was friendly. Great selection of toys as well as games. We found a couple really cool things.

Positive experience: Tiny store that was crammed and seemed very unorganized. There was a large line when we got there and since we couldn't find what we were looking for we left.

Fantastic experience: Best gamestop hands down!

Negative experience: First, There was 3 employees available but standing there doing the same tasks (filing away games), while making customers wait. Second, the cashier stapled a warranty sticker to the receipt. I understand the concept of stapling so it wouldn't get lost, but seriously?

Negative experience: Whenever I go in there I don't usually buy anything. There are few times they didn't have what i was looking for but Buy Back Games did (which is privately owned). I rather go there or look online.

Fantastic experience: Love this place! However the guy who assisted us was by himself and was then slammed with a bunch of ppl. He handled himself so well amd was very polite and even joked around with all of us in the store. The atmosphere was amazing!

Positive experience: Good service here

Fantastic experience: All great people. Always have a nice experience when we go there. And person I think was the manager went above and beyond to help us out.

Fantastic experience: Great people!

Negative experience: We have a damaged control , we go to this store to get a "new control " when we opened it was a dirty and broken control inside.

Positive experience: Ok

Negative experience: Been here many times and every single time I'm disappointed and end up going to another location. Been denied using my points, told I cannot trade in a game even when I have the quote saved from their website, and the manager is the least helpful GameStop employee I've ever met, not sure why he got the position. Take the extra few minutes to hop up to Tower road, they are an amazing store with a friendly helpful staff. Avoid this location until they hire new management, at the least. Never have I had so many issues wanting to give a location my business. Avoid the hassle!

Negative experience: Bad customer service , the place is a mess , toys ,games in the floor and no attention

Negative experience: It was awful. I waited around for someone to help me. Some guy came out of the back room and they were smoking hookah or something. TERRIBLE!

Fantastic experience: Great experience came in looking for a pre owned rainbow 6... Sujan greeted me walking in saved me money and got me out in under 2 mins no extra bs... Awesome employee very intuitive