GameStop

Negative experience: This is the scammiest location in Denver, even by Gamestop standards. Employees here are relentless with pushing Pro membership and will try and convince you by signing up, youll save money on what you came in to buy (you won't). When you ask why the price is the same, their manager will come up and "explain" how your receipt isnt showing your true savings because they "can't give you something for free". While this condescension is insulting, its not as bad as their employees outright lying about Pro rewards being eligible for eShop cards(they aren't) and later tell you they said Pokemon cards (they didn't). They also intentionally slowroll lines on release days. Save yourself time and go to any other Denver metro Gamestop

Fantastic experience: Shout out to Arben!! guy rocks! he's hooked me up so many times, always a pleasure to see him whenever I come into the store Arben makes it worth coming in every single time, great guy!

Fantastic experience: I love this game stop, been my to-go-to game stop. Never had a reason untill now to write a review but this will now be the only game stop I will be buying at, I went to a few other ones and they sold me products ( especially the one with the barns and noble connected to it) with out knowing anything and the people at the Stapleton game stop helped me a lot!! Love this place!!

Positive experience: Any question i had the employee did an awesome job of answering them. For being a video game store still a physical location that says something in itself.

Negative experience: Purchased a product that didn't work with there own gamestop stamp on it wouldn't let me return it said I need a receipt 4 proof of payment went digital found proof of payment still wouldn't take it It's a cooling fan 4 ps5 don't purchase garbage customer service below zero be careful of these scammers

Negative experience: Rude and disrespectful workers you have at this location

Fantastic experience: This was a completely new GameStop we went too. They had a good selection of all consoles and it was well stocked. The employee was nice. And they had a good selection of magic the gathering cards! But for some reason GameStop is getting to the point of sclapers prices when it comes to pokemon and magic

Positive experience: The cashier was great, store was a little messy. The amount of money we got for a PS5 controller with slight drift was 8 dollars which was disappointing.

Fantastic experience: I would like to say thanks to guys who work on Sunday 11-02-25, I really appreciate the new oculus 3. To go along with my other collection. The Alien case was nice as well .so me it looks better then one oculus has and the one you get if Amazon. Maybe y’all let people order personal pictures for there box . Clearly you can see which nice looks better.

Fantastic experience: Arbem gave us amazing service and great hospitality as we’ll definitely be coming back soooon.

Negative experience: Super bogus that bc I came into the store with my boyfriend, I couldn’t also get a game code for the new pokémon event. Screws over families with multiple children and couples who like to game together, beware!

Negative experience: Every game stop gets a one star for shady practice do better

Fantastic experience: Great location the store manager is always super friendly and helpful and arben and nick have really great customer service as well, I highly recommend this location!

Fantastic experience: My number 1 for game shopping. With a list of all locations for convenience.

Fantastic experience: Arben saved a customer today!! I came n pissed ready to shut down my massive ganestop credit card and account but his representation of the company and skills changed my mind!! Love this store Ps I had to come back on here and again for second time say this guy has truly changed my vision of gamestop. if gamestop had one of him in every location gamestop would be on top of the world seriously if I didnt run a business out of state I would have offered him double his salary to work for me hell of a great man and great customer service rep

Negative experience: Same day delivery does not exist. Payed for same day delivery. They do not delivery on weekends. Target will deliver within 4 hours on a Sunday!

Fantastic experience: Awesome experience preordering, trading, and picking up a new Switch 2

Negative experience: I went to trade in a few games for the 40% additional trade in credit towards the Switch 2. When I walked in I first mentioned this was my intent and get the additional trade in credit. After he scanned the games it came to be 13 dollars less than what I calculated and I asked what the values came to be. He said this went up from 6.00 to 6.60 etc. Which is not a 40% increase and sounded like the 10% pro member credit. I mentioned again and was absolutely confused. Then another worker says that the 40% comes during the purchase of the Switch 2. Which the I was like ok sure and signed the pad. I went to the car and did some research and found that the credit is only towards Switch 2 games, not for the console itself. So I went back in and asked if I should have done the credit towards a game instead and both shrugged. They said it basically doesn't matter now it is all finalized. So I'm SOL. They said yep. Clearly they don't know what their own promotions are and don't listen to the customers needs. Terrible interaction and service.

Negative experience: They closed early because I called and spoke to Jorge. I said I was going to try to make it in before they closed and so they made sure they closed before 8. Gamestop just lost a $1000 sale.

Negative experience: They sold me a messed up ps5 that turns off after 1 hour of play they just got lucky I don't play it as much so I didn't notice till after the 30 days now I'm stuck with a broken piece of shit that I paid 500$ for

Fantastic experience: Spent some time recently at this shop and was blown away by the kindness and great conversation with Jorge and Arben. Really friendly guys and they worked hard to give me the best possible trade-in prices for the great I brought in to the store. Will definitely shop here again based on the customer service.

Fantastic experience: Jay and drevan really are amazing people ! They were able to assist me with finding some cool cards that I was looking for my brother in law and also are some dope people

Negative experience: Asked about pokemon cards and was told "I wouldn't be able to get any ever".. no advice about when try when they restock.. Pretty sure the staff claim and take all the pokemon cards as soon as it's delivered.

Negative experience: Came into the store for the first time in my entire life just wanting to see if they had Pokémon cards in stock and was immediately met with a sly remark. I don’t get why people who have terrible customer service work in a customer service field.

Fantastic experience: Jay was super helpful came in to see if they knew anything about Pokémon cards cause my boy wanted to see if he can grade some love the customer service honestly attended my needs would recommend the store 100% and you be lucky if he was working while you’re there

Fantastic experience: Excellent experience with this location staff was knowledgeable and friendly

Negative experience: Can't be bothered to check on the status of an online order made hours ago for a single game. It must be very difficult to take a singular game off the shelf because of how INCREDIBLY busy GameStops are...

Negative experience: They kept tryin to push they're "gamestop rewards" on me even after i kept saying no, seriously stop tryin to force stuff on your customers, will never shop here again.

Fantastic experience: Went in for warranty swap Jorge the store manager was super helpful and professional. Made some joke had a good laugh honestly made me and my boys day 10 out of 10 would definitely recommend

Negative experience: Don't bother with this location if you need anything beyond a simple purchase (and no returns). I ordered a pre-owned console on 1/18 and it arrived 3 days ago (1/24). According to the return policy on GameStop.com, pre-owned consoles ordered on a regular account can be returned within 7 days of delivery (15 days if you have a pro account). Meaning, I have through 1/30 to return the item. After finding my account and my order, the first store associate told me the system wouldn't allow the return because the return window expired on 1/27 (which happens to be the date I was there). I clarified that the item was delivered on 1/24, which means returning today (1/27) should have been well within the return window. Then he called his co-worker over, who didn't even bother to take the time to look at my order details or my info. The immediate response he provided was basically "We can't really do anything about it except an even exchange." I asked him to confirm that the return policy allows returns within 7 days of delivery, to which he replied "You have 7 days from the date of **purchase** to return the item." ??? Not only is that incorrect (as confirmed by another GameStop store + online customer service), but it didn't make any sense based on the info they had. They told me the return window expired on 1/27, which was **10 days** after the purchase date... not 7... Needless to say, it was very clear that these employees were intentionally misquoting their return policy to fit their narrative and not help. Gross. I called a second location who was kind enough to confirm the policy and even went as far as to confirm that their POS would issue the return before I arrived.

Negative experience: 3 people working, 2 of them didn't know what rog ally was. Pretty sad they don't sell anything good there beside ps5 how are these place still making money? They recommended best buy so maybe that's where we always go skip game stop cause it's bullshit.

Negative experience: The store was packed; they had boxes in front of products so that I couldn't see what I wanted to buy (I mean there were 5 boxes on top of each other) and then there were things thrown around on shelves, so it was hard to see (I am handicap so I can't bend to see things without help) and no one offered because they were too busy talking about other stores getting products! When I finally purchased, I got my new membership renewed, but never was offered anything else, like what comes with it (my membership had lapsed for a bit). I was very disappointed in this store.

Fantastic experience: Jay helped me really close to closing with amazing customer service. Great location with good Pokemon stock.

Fantastic experience: Love this stores customer service is great I really

Positive experience: Very knowledgeable workers my visit was great!

Positive experience: This area is kind of a dead spot and I just mean that as they don't have in stock items. Blame the area, denver is just trash now and most stores don't bother to carry things anymore.

Fantastic experience: Friendly good service they always know what they are talking about.

Negative experience: I was going to buy a Xbox game that had a slip cover included along with other two games, around 70 dollars sale, the employee decided to give me a non slip cover copy, I asked for the one I picked and he said it was for the last copy, I left the store empty handed, good job on sales GameStop employee! I hope that slip cover you kept boost your monthly goal

Positive experience: Good customer service

Fantastic experience: Friendly and helpful!

Negative experience: Bought a "new" copy of spiderman 2, the code inside was already claimed. I didn't realize how untrustworthy gamestop is. Paid $70 to get an in person copy just for you guys to be scummy. Make sure your new games are still plastic wrapped! Apparently this happens often

Negative experience: The guy who opens is always late and today didnt get my pre-order bonus because "he didnt know where they put them" didn't even attempt to look

Fantastic experience: Cool spot, price matched a used game to match a sale on a new game, awesome!

Fantastic experience: Staff is very friendly

Fantastic experience: Great games and greater service

Fantastic experience: Great place for toys and games.

Fantastic experience: I lost my cookies in there... it brought sooo many memories..and on top of that they had sheen high Artari socks ... The employees were very nice and helpful...

Positive experience: It's okay

Negative experience: Really didn't have anything

Positive experience: Cool little store, had what I needed and it was on sale, that was a bonus. Great customer service even tho I was offered every single upgrade available to my membership.

Fantastic experience: Staff was super helpful in finding what I was looking for.

Fantastic experience: Very helpful and feels like they want to help you find whatever you're looking for. G, associate there, is the man! Helped put on a screen protector for me because I would not have been able to, and overall a good guy! Give that man a raise

Positive experience: Good selection, have started selling a limited selection of retro games again and have friendly and knowledgeable staff

Fantastic experience: Great store with very friendly staff. I was very happy that they had a copy of God of War: Ragnarok. I've been playing it non-stop. Thanks Gamestop.

Negative experience: Zero customer service. Looked for a new game for 15 minutes. No help. Went to Target instead.

Negative experience: Negative stars?....bought some items the sign on the door said 50% off clearance...it didn't happen..I went back a day later...told SOL...it was a sign someone forgotto take down......ok Today wanted to pick up a game...54.99 on the tag...scanned 69.99.. . Told this is the price....lol at this point I'll order online for my needs....

Fantastic experience: Quick and easy. Great customer service

Negative experience: Use to come here all the time not anymore I don't have my kids

Negative experience: They tried to charge me $15 for an HDMI cable to trade I'm a used Xbox, while simultaneously telling me I could go next door to Goodwill and buy one for a dollar. I exactly remember why I stopped shopping with GameStop. Scammers. Do everyone a solid to help end corporate tyrany, and drive to 30 min to Brighton and support Local small business...fr.

Fantastic experience: It was ok

Fantastic experience: Always a Great experience, I've been coming to this GameStop for years now and even through the staff changes they've been consistent in making sure customers are taken care of since they walk in the door.

Positive experience: Great, staff was nice. They let me know about specials

Fantastic experience: Great service

Positive experience: Kinda small for a Game Stop, about as basic as you're gonna get in regards to what they carry. No thrills. Staff is courteous.

Fantastic experience: Very helpful

Fantastic experience: Good place friendly people

Negative experience: Disappointed in my pre-order purchase game Back For Blood. No warning or call to be let know my copy was sold to some one else. I go in, I still got a game but didn't look new, no plastic and a finger print right on the disk, questionable on how new it really is. Got a call and all they said was they will be holding it for me, never mentioned it will be re sold after two days. I can only imagine what would have happened if no copies were left. Very disappointing to pre order months in advance to get to this.

Fantastic experience: Great knowledge and friendly team.

Fantastic experience: Very helpful clerks ,very clean store . I usually go to the game stop on 20th ave , no longer as they wouldn't let my grandson use his game stop gift cards to purchase a Xbox card. I now will make this game stop my only stop !

Fantastic experience: Just went in to get a new Nintendo switch today and the service was amazing. Answered every question I had without making me feel dumb or clueless. Talked to me about a payment plan and offered to help me through it! As I looked at new games for my switch he told me about the deals and how he could help me find what I'm looking for . Overall great vibes , great customer service and a great shop in general.

Fantastic experience: Fantastic staff.

Fantastic experience: Best one ive been to

Fantastic experience: Loved this location always helpful with all my questions.

Negative experience: They didn't have the controllers that I wanted and when I called they said they did so I drove all the way down there and they didn't have them so I had to settle for something else

Negative experience: Selling defective controller, I bought a controller as a gift, and when my brother opened it - one of the button wouldn’t work, so I went back and tried to exchange another controller within 30 days, then the staff said since it’s opened I cannot do an exchange. So I asked him if my brother didn’t open it, how would he know it’s defective? He just said well you should’ve bought my protection plan. Total scam & unbelievable rude service.

Fantastic experience: Great customer service.

Fantastic experience: They give me games

Fantastic experience: Super great staff! I had an issue with my Gamestop online orders, Alex from this location was extremely friendly and helpful!!

Fantastic experience: Great store

Negative experience: They where gonna have xbox available so I was told to be there by 10 when we where waiting in line a store member came out and said he had already handed out the tickets to people that where not there fishy he probably handed them out to his friends

Positive experience: Small location... not a huge selection.

Negative experience: Did not have what we needed they sent us two different stores

Fantastic experience: I absolutely love this store

Fantastic experience: Good place to buy some games

Fantastic experience: Great game selection

Fantastic experience: Great staff, great selections in game and accessories.

Negative experience: I wasn't at GAME STOP don't get it twisted. Or should I say you're confused

Negative experience: Who else is sick of the BS game stop pulls . I hope a private company takes game stop out of business.

Fantastic experience: Video games or anything game related...This is the place to go

Fantastic experience: They really helped me find the right games for me. I appreciated their helpfulness and all the information they have about games

Fantastic experience: Always love interactions at game stop, customer service is always awesome

Fantastic experience: Always cool to just shop around.

Fantastic experience: LOVE this place! Great prices, and staff is always so helpful when I go in clueless as ever.

Fantastic experience: Great store very helpful staff

Fantastic experience: I've never had any issue when visiting this location. Management is always helpful, the crew can usually answer any question I have or try to help me figure it out. Always a great experience whether I'm just there to browse or just running in for a pick up.

Fantastic experience: Great customer service and very knowledgeable

Fantastic experience: Friendly staff!

Positive experience: The only reason its not a five star is because I went in to buy a used game I found the game, went to go pay and they didnt have it.. They had it displayed as if they did

Fantastic experience: My Childhood game store I hope this store doesn't close next year 2020

Fantastic experience: Fallout 76 Sucks. That is all.