GameStop

Negative experience: Meh they don’t pick up the phone, that’s as basic as it gets for a business…

Positive experience: I've had a fantastic experience at this GameStop! The staff is super friendly and always willing to help find the latest games or accessories. Plus, the selection is great, so I always leave with something awesome!

Fantastic experience: Isaac was super nice, helped me choose a game, knowledgable dude and great to talk to about Pokémon cards too!

Negative experience: Death to Gamestop

Fantastic experience: Went in today for along shot game that I can not find anywhere but ebay and in France lol (x men maximum collection for nintendo switch). The person at the front counter was extremely helpful and helped me find a few other games in the mean time that matched my specific genre of game play. They looked stuff up for me at other stores and even helped me get signed up for there subscription. Over all it was an amazing experience and I got what I wanted and needed and will be notified as soon as any information comes in about my rare game request lol.

Negative experience: This store has rude employees take your business elsewhere.

Negative experience: There was only one employee working. Waited 8n line for 20 minutes just to find out they didn't have what I was looking for.

Fantastic experience: Came to gamestop for shadow of war but I had forgot my card at home, I was only 41 cents short and since no other gamestop around me had those game it would've been a 10mi trip back to my place. Well Isaac who was working the front register didn't even blink and he said I'll cover the change for you! It was so generous and courteous when I was just ready to walk out. A special thank you to him and this store!

Fantastic experience: Isaac is awesome!! Sooo knowledgeable and helpful! Answering my (and my 10yo's) questions enthusiastically and helping us make good choices. They definitely dug our Pokemon, collector, handheld Nintendo vibes :)

Positive experience: The game was a different price at the register than it was displayed on the game price tag... What?

Negative experience: Ceaser W was super rude ! Went in to purchase a Nintendo game and we were not aware the games are in alphabetical order sorry for not getting there and trying to figure out your organization system before looking through games. When we found the game and went up to pay he walked away from register and went to grab a stack of games we had went through . he then said “you know games are in alphabetical order and you are making the employees jobs very difficult by not putting them back exactly where they were” we apologized and explained we didnt know it was in alphabetical orders and thought we were doing the right thing by putting the games back on the shelves . He then continued and said we were not very courteous for “shoving them back on the shelf where only the display games were. It’s people like him that make you not want to come back to shop.

Positive experience: Had a rocky start, nobody could find my order but it ended up working out. One of the employees seemed blase and aloof but the guy who ended up calling me back seemed more attentive. Not sure what to say about the store.

Negative experience: I'm sure it's a staffing issue but 2nd time I have arrived at this game stop to find it closed. Won't answer the phone wasted my time trying to buy a copy. i had to edit my review I waited for them to open they didn't have the game in stock again TERRIBLE SERVICE.

Negative experience: Staff doesn't know their own policies. I bought a switch 2 from here and it ended up being defective and the employee told me they couldn't do anything despite it only having been 2 days since I bought it. I didn't ask for a refund I wanted a flat exchange for a new one. I asked to speak to the manager and he corrected the employee and told me they would exchange it. Main non-management employee is extremely short, rude, and unprofessional. I still didn't go back to this store. I will never go back to this store. I exchanged it at the gardens on Havana store. Much friendlier guy and understood right away that it was defective.

Fantastic experience: This GameStop location is always taking care of their customers. Mikey is awesome every time I go in and he is more than fair and professional during Pokemon card releases.

Fantastic experience: Love this gamestop when it comes to any new release. Mikey is very knowledgeable, transparent to all customers and has his store location on check.

Fantastic experience: Mikey always helps us out with what we need, from gaming to collectibles.

Fantastic experience: Great location and never too busy, even with big releases/drops. Mike is very helpful and transparent about upcoming drops.

Negative experience: Don’t go for pokemon the manager has his favorites go in even before store opening check the cameras GameStop it’s not fair

Negative experience: Worst place to get your pokemon drops don’t waste your time the manager always has the same people go in before the store opens and leaves with most of the product

Negative experience: I bought the Switch 2 Bundle from here and my download of Mario Kart World had already been redeemed. It had to have been an employee who took the console out of the box, signed into their account, reset the console, put it back in the box and sold it to me. Be weary of buying stuff here especially since one of the employees might’ve already stolen your game.

Fantastic experience: Always friendly an respectful

Fantastic experience: I do like this GameStop the only problem is the quantity of things is never quite there

Negative experience: Showed up, and it was closed despite the hours being open until 8pm. Currently, 545pm and called and no one answered. I'm extremely disappointed.

Negative experience: Never know if it’s open or not I’ve shown up when it says open and it’s closed

Negative experience: Website says they are open til 8pm and at time of this review it's 5:48pm why are they closed so early?

Negative experience: Store seems to always be closed. It’s 3:11pm on 1/7/2025 and there’re closed, no note on door either. Seems the store needs employees or something to be closed more than open seems like a issue

Negative experience: Came by at 745. Says they close at 9. Store was closed. update your hours so people don't waste their time.

Negative experience: Store was supposed to be open from 10 AM to 9 PM called about nine times and then came to the location thinking that they would be busy and that’s why they weren’t able to pick up the phone and they are closed during business hours with closed gates.

Negative experience: Update: Prepare for an attitude from the guy who works here if you don't want Pro. I traded in some games and my total had me getting my game with a few bucks extra credit coming back. Dude added the Pro to my order which I would have then OWED money for, and went through his whole shpiel about why it's a good deal. My dude I did my math before coming in and I have no desire to spend extra money to pad your numbers, or have extra products I didn't ask for tacked on to my order before I even get the chance to see my total, and the attitude needs to be left at home. When I told you I wasn't interested and told you I don't like point of sale pressure tactics, the response is to say okay and move on not getting moody and rude. Poor new girl is learning from the worst. With managers like this at theost popular game store, is it any surprise gamer boys have a reputation for not understanding "no means no?"

Negative experience: Tried to preorder at different times two different games and both times I could not pick up on the day of release and didnt get the pre order bonuses. It is absolutely worth spending time and money to go to different gamestop store

Negative experience: I recently pre-ordered a copy of legend of Zelda: Echoes of Wisdom from this store and was told a copy would be ready for me on launch day. I got a call on launch day and was told that FedEx failed to deliver the games to the store, although that was annoying I appreciated the heads up and was told to expect a call when it was in. Fast forward to just a moment ago, 5:45pm 9/27/24 and the associate who picked up told me they got it in yesterday. I explained to him I was told I would receive a phone call when it was available and it never happened, he offered no apology nor understanding. I tried to set that aside and asked what time they would be open tomorrow. The associate then said "9? 10? 11? I don't know." I asked perplexed, "how do you not know what your business hours are?" He got defensive and replied "you can check the website" Rather rude but then he gaslit me saying I was being rude when I said "I'm trying to understand how an employee doesn't know their own business hours" and hung up on me. Needless to say I will never shop GameStop again, thanks for the 20+ years of memories but customer service has gone into a crap heap, this game was a gift for my wife and your store has made it bad memory. ‍♂️ I'll pick my order up in the morning and after that, good riddance

Negative experience: Literally closed at 4:30 on a Monday with a note on the door saying that they’re closed for a staff meeting. Couldn’t even bother saying when they’ll reopen

Fantastic experience: They buy back old controllers !

Negative experience: They need to change their closing time. I rushed from work to get here. It says they close at 8pm I come at 7pm and the gate and doors are already locked. How ridiculous and a waste of time.

Negative experience: Came to the store 3 separate days at around 630pm and the store closes at 8pm. All 3 separate occasions, they had their gate down and doors locked. Tried calling l multiple times and they never answers the phone. When I call them when outside the front door, I see the employees hanging out inside the store, not bothering to answers the phone calls. If they are going to be closed like that every time I visit this location, might as well adjust the closing time so that we wouldn't waste our time going out to this GameStop location.

Fantastic experience: Probably the best experience I’ve ever had at a GameStop. Josh not only helped us get a PS5 but was so patient with my son. He is a threenager with special needs so he was living his best life running around the store. Josh was so understanding and compassionate towards him. I truly hope Josh is being compensated for the hard work they put in, cause I will be returning because of that top notch performance.

Negative experience: DO NOT BUY CONTROLLER WARRANTY they don't honor it

Positive experience: Well, for an inner-city Gamestop, at least it actually had a few games in stock. Plus they had rare amiibos in stock. Definite score, there. Kind of grundgy, though. The shelves looked caked in some greasy film that would probably need some good cleaning. Like Gamestop saw a Nirvana music video and got inspired for the wrong reasons.

Positive experience: Really great location, though today I went to see about getting a controller and when I arrive the store was closed?! They usually close at 9 pm on weekdays. Their was no sign saying anything other then their security shutter exposed and doors locked. Not sure if they’re short staff or some holiday? Even says on google map that their open. Very sad to see they close early with out a sign saying something, but I do always get good customer service.

Negative experience: Nothing like pre-ordered an game, picking it up on day one to pick it up already opened. Why is this a business practice. Never had this happen at any other Gamestop. I will never to return to a location that would make this a practice.

Negative experience: Rude customer service. Don’t recommend this store.

Positive experience: Great selections! Great customer service! Thanks!

Fantastic experience: Great games and greater service

Fantastic experience: Alyssa was so wonderful helping out my friend and I! I haven’t been in a GameStop in years and it was a blast from the past and a great experience

Fantastic experience: D was exceptional in helping with all the questions I had and very knowledgeable and friendly!

Fantastic experience: Thank you to Game stop and more importantly Alyssa for service today. She assisted us with 3 games, explained how to take more of an advantage of my rewards membership and maximize our gaming experience. Alyssa was pleasant, an expert in the gaming world and a awesome.human being. Come to this game stop for your gaming needs and a cool time.

Negative experience: I’ve come here 3 times this week and ever time I come there is a sign on the door that says they have had to step away. They NEVER answer the phone. What is the point in having a location that is never open. This is why Amazon is so dominant. It’s cheaper and always accessible.

Fantastic experience: This is agreat place. There's a dude with a beard that works here. He's my superhero. I hope he's there every time I'm there. Every time. His knowledge of video games makes me thirsty for more. If he never leaves I'll be happy forever. Keep the bearded dude. He's the greatest. I just hope he knows what he means to me, waiting there, just for ne to come in and say hello. Well, my friend, here's a "hello" for you forever big guy! We will see each other again very, very soon.

Negative experience: The gentleman that worked here today made me go to a different GameStop to trade in my PlayStation 4. He wouldn't accept it. Went to the one by the Aurora Mall accepted it no problem last time I go to this store. You guys need to keep your consistency.

Fantastic experience: This Gamestop is great! always can snag a few games for a decent price on the used rack! They kinda fudged up a pre order of mine once,but it was a huge game drop. They fixed the situation. Got my money back & another copy 13 days later. They put in the extra effort. I appreciate that! Customer service is alive & well at Gamestop on Tower Rd.

Negative experience: Pre ordered Tears of the Kingdom here soley to get the wooden plaque that comes with the pre order. "Sorry we ran out".... How do you run out at 11am on release day. Scummy GameStop really hates keeping customers

Negative experience: Computers were down on the night of a pre order release so I was told to come back the following morning.

Fantastic experience: My account was recently hacked and my login email was changed. My payment information was stolen and I had to freeze my credit cards. After spending days being ignored by GameStop customer service through phone and email, I got in touch with Caesar from this location. He did his best to try and track down a solution for me, going above and beyond to research a resolution. I still don’t have access to my account, but Caesar is the only one from GameStop who has made any effort at all to fix my situation so far.

Fantastic experience: Guy helped me today, very helpful. Good store.

Fantastic experience: Always super friendly and very helpful.

Fantastic experience: GREAT CUSTOMER SERVICE! Really appreciate they where able to help me with my questions

Positive experience: It's a GameStop

Fantastic experience: They didnt have ds games helpful staff

Negative experience: I went to this location at 7:30 PM. There was a handwritten sign on door that read, " Gone to lunch 7:30_8:00" No big deal bc everyone needs a lunch break. However, 8:30 rolls around and still nobody shows up.Finally, at 8:45 TWO employees show up and tell me they're about to close and I'd have to come back tomorrow because they stop trades at 8:30. That's pretty frustrating because of could've made it to another location.

Fantastic experience: Store was clean, organized, and the guy working there was very kind and he was knowledgeable about the games I was asking about.

Positive experience: Always has had a good and friendly staff. I'll be glad when the day come when I can get a PS5 in the store! I can't blame the store for that though.

Positive experience: Didnt find anything but very friendly staff.

Positive experience: Typical game stop with the great knowledge base if the workers who play the games.

Fantastic experience: Love it

Fantastic experience: Staff is friendly and knowledgeable! This gamestop has been a staple for the Far Northeast region. The current management Josh and Josh are amazing dudes!

Positive experience: It's was quick and painless

Fantastic experience: Employee working there was incredibly friendly and helped find exactly what I wanted - even asked me to come back and tell him how the game was because he hadn't played it!

Negative experience: Don’t answer phones

Fantastic experience: Best Game store ever!

Fantastic experience: Great to get the right needs for gaming at good prices

Negative experience: I've been calling for 2 days to see if they have what I need and there's no answer. It just rings endlessly. I've tried different times of day and no luck.

Positive experience: Average game stop

Negative experience: No answer call three times. Ridiculous. Not going to this location.

Fantastic experience: Grate place and the people did a grate job on my haircut

Negative experience: People really said a brand new nitendo switch light is only worth 100$ or 80$ credit. Y’all are crazy bro.

Negative experience: It would be cool of they answer there phones!! Got hung up 3 times today (it's Presidents Day)

Negative experience: They never answer the phone. Everytime I have called. It's the weirdest thing. Other locations answer but not this one

Fantastic experience: It was ok just didn't have games I wanted

Positive experience: Good place to buy games and consoles. I like going here. Most employees are very knowledgeable.

Fantastic experience: This location has amazing customer service, Josh helped me out greatly by going above and beyond in tracking some games down for me.

Fantastic experience: Yeah

Fantastic experience: Love the people, it's still a gamestop, but the employees brighten my day when I do go there

Negative experience: They NEVER ANWSER THE PHONE EVER horrible

Fantastic experience: They're helpful people.

Fantastic experience: Love the place. Got a gameboy for cheap in 1996

Negative experience: Their customer service is probably the worst ive ever experienced at any gamestop. Ive never been into a gamestop that prejudges and assumes more than this one. I am a gamestop credit card owner and per gamestop rules and regs you can use the card to buy giftcards which include gas cards. I doordash and uber eats so gas is something i absolutely need. This specific gamestop never allows me to use my credit card and mind you i have both my id, the card and obviously my social. This is the ONLY location ive ever had problems and as a result i wont step foot in there regardless of distance from my home. Why this company still hires sacks like this is beyond me but it is what it is. Just know before you step foot in there what you are getting into. Id give 0 stars if i could

Fantastic experience: Good service

Fantastic experience: Friendly staff who was quick to help us out.

Fantastic experience: Went to purchase a controller for my husband's B'day ,did not have it, so associate Lloyd told me that he could order it for me. He was very kind, he has very good customer skills you do see that anymore . Thank you Lloyd I appreciate you

Fantastic experience: The service was friendly even though they didn’t have Minecraft dungeons yet GameStop is the best game place in the U. S. Today

Negative experience: This game stop is ok I'd call first before just showing up to get something you'd think they already have because both times I've been there they didn't have what I was looking for. Also if they tell you that you can't exchange out your controller for the 10 dollar warranty because you don't have the sticker or box that's not completely true all they need is your number that was used to purchase it and they can do it. Apparently this game stop doesn't have any ps4 controllers left they happen to be the only one in the city who can't get any shipments because of covid-19. Lol sure fella. Thanks for not honoring my warranty like you're required to. Sad my suggestion would be to spend your money at a different gamestop.

Negative experience: snobbiest workers of all time made me feel unwelcome as soon as i came into the door wouldn't even replace my controller that had stick drift even though i had warranty and the receipt. I won't return to this location or any other GameStop ever again to anyone that's reading this review buy your games or controllers at best buy at least they cover your things for two years instead of one.

Negative experience: Hair stylist kinda did what i asked for. Probably not going back. Did an online check in and still had to register in store....

Fantastic experience: Great place to get collectable cards.

Positive experience: Good customer service, employees always offer ways to save you money on future purchases.

Fantastic experience: Always smiling and professional

Negative experience: I purchased a PS4 for my son last year Dec. 2018. His system started overheating, and I needed to have it serviced. I went to my local Gamestop, at Gateway Mall and spoke with one of the Reps. He was very helpful to say the least. He advised me after he pulled up my information by my phone number to bring the system in, so they could exchange it for a new one. I'm sure you you didn't see me mention anything about receipt. I was so happy he could pull up my info and the warranty that I had purchased along with the system. I bought the PS4 back and swapped it with a new one fresh out of the box. My only issue was that I had to purchase a new warranty for the new PS4. I have to admit, it's way cheaper than buying another system for my son.

Positive experience: Occasionally I go there for my grandkids

Fantastic experience: Amanda is the greatest GameStop associate I've ever had the pleasure of. Ever!