GameStop

Fantastic experience: The manger there is the goat I'm not gonna lie

Fantastic experience: David was the reason for the review. He was very helpful and made the preorder easy. He explained the discount that was in effect for the preorder which made it worth renewing my GameStop account for the year. He also made pickup quick and easy. He was friendly to the customers even with a late night release.

Fantastic experience: Always friendly staff

Fantastic experience: I had an issue at a location closer to me. They sent me to this location. The manager was able to help me out and had wonderful customer service skills.

Negative experience: This place is close to shutting down. Stop trying to keep it open.

Fantastic experience: It has been years since, I've been to a early release at gamestop. I stopped in the day before to pay the game off. Asked, if there was a early release. They said yes, and I was overly excited. I got there at 9:59pm got the game and was out by 10:02. Keep doing early releases please.

Negative experience: They will not honor the sticker price, then act completely rude and unprofessional when questioned about why. Won't be back. The black guy in thigh highs is very rude.

Negative experience: This store is THE worst gamestop by far. Customer service is horrible. Seems like more of a social hour for the employees then a business. I preordered starwars outlaws when it was coming out. Go to the store to pick it up just to get told the preorders never came in. I understand that is not their fault, but they could have called the people that did preorder it and make it right or give us a heads up that there was a problem. I then Ordered a switch online, waited a full day and still didn’t receive an email saying it was ready. I call up there and ask about it, the guy tells me to wait an hour. I was at work during that time so I actually waited about 3 hours before going up there, just to go up there and the guy tells me that they still don’t have it ready. I asked why they can’t just get it while I’m there and let me take it. His reply is “it doesn’t work that way.” Sweet, my money will go other places then this sorry store . I will never shop at this GameStop again even though it is the closest one to me. I will drive out of my way just to go to another one. Please fix the problem with your store.

Negative experience: Went in to buy a controller. Purchased a preowned controller listed at $44.99. Once I got to the car, I checked the reciept. They charged had me $50. I went back in and they refused to make it right. Said they hadnt changed the price in the system even though it was clearly labeled at $44.99. Told me all I could do was keep it for that price or return it. No price adjustments would be made. Elvin or Evin said he wasnt breaking policy for me and wouldnt honor that price. I returned it and left disappointed. First time at this location and I will not be back. $5 just lost you a sale, potential regular customer and the oppurtunity to make some ones day.

Negative experience: 30 minutes prior to closing. Dude was fried. Horrible service. Wouldn't help us out because there is apparently a Pokemon launch tomorrow. We were there to swap a couple controllers in a trade. Will not come back to this store. Sell your GameStop stock.

Fantastic experience: This has always been a great GameStop location

Fantastic experience: By far the best customer service I’ve received at a GameStop. Evan was super informative and took the time to answer all my questions. I plan on driving out of my way to this store from now on.

Fantastic experience: The employees here are diverse and pleasant, and Shawna, the manager here, made my experience for pre-ordering a switch 2 very smooth.

Negative experience: Worst customer service I’ve experienced at a GameStop in my life. I’ve had multiple pre orders I’ve had to wait for DAYS to pick up. They never call me when my preorders come in until I call them. Then when I go to pick up my preorders it’s a hassle. Staff is rude and when I called to tell them I’m coming to pickup my games they closed the door and locked it right in front of me for 30 minutes even though I just got off the phone with them.

Negative experience: Found a game for 49.99 and at the time when I was at the register it came out to 74.99 even though the tag said 49.99. It wasn't even new to begin with so why would I pay almost $80 dollars for a game that even isn't new, like yeah it hadn't been used to play with but like how would I know that? The Employee gave me a little attitude, and they ''couldn't" fix the price cause of the policy. Don't know what was the problem giving me the price on the sticker, it's not like they'll go bankrupt if they fix a problem like that, I bet a lot if people get screwed with their trade ins and we don't make a big deal about it.

Negative experience: The staff is weird and odd looking, Internet is always down, never any manager there. A terrible game selection to go along. Just overall bad

Fantastic experience: Rlly awesome it’s the closest to my house and I got so many great things like the whole wave of fnaf fanverse plushies even though I could have gotten the movie cupcake or eclipse but that’s ok :) and w service

Fantastic experience: amazing customer service every time! for anyone wanting to sell their old gaming systems and upgrade to new i highly recommend coming here!

Fantastic experience: Love this store. Always very friendly and knowledgeable staff, ready and willing to help you. Store has great options and selections of items. Easy to pre-order items, and we always end up buying more than we intended, because they give such good information on products they sell. Friendly atmosphere, and a clean, well organized, store.

Fantastic experience: They’re genuine people they’ll take care of you

Negative experience: Terrible customer service. Very unprofessional

Fantastic experience: Usually has what I'm looking for

Negative experience: Closed when it's supposed to be open

Fantastic experience: Amazing experience loved the scenery

Fantastic experience: Good place get games

Negative experience: If I could give this place a 0 star I would this place is a joke! I came in to get a replacement controller since I bought the warranty on it and instead of giving me a working ps5 controller replacement they gave me a busted pre owned controller came back and tested every single pre owned ps5 controller and saw that every single controller had some sort of problem to them would not recommend at all

Negative experience: Los mejores juegos

Fantastic experience: First time at this gamestop overall an excellent location and store

Fantastic experience: A district manager, William, remembered me, as a very long term patron, and was etreamly helpful with a technical problem. I'll miss my pro account.

Negative experience: I was sitting outside for 30 minutes someone to come back and open the door and it is 6:39pm now

Negative experience: 7 pm Store says it’s open with it’s hours. lights on gates open, open sign on hours on door say open doors lock no one answered 4 calls from people outside. Called customer service @ 7:30 and they were unaware of any reason the store was closed without giving corporate a notice prior to closing. The customer service agent said they just got notified they submitted a request to closed @ 7:31 but no reason for the request. Wasted many people’s time. If you close early post a notice so people don’t waste their time waiting. Terrible service

Fantastic experience: Always found this to be a good place to get games, friendly staff and always willing to help.

Fantastic experience: I WANT THE GOLDEN FREDDY ONE

Negative experience: It was closed when I arrived at 1 pm

Positive experience: The people here were nice and helpful. The company has no idea how to run a business though.

Positive experience: Always busy. Helpful staff.

Fantastic experience: This gamestop is famous for their fried rice and egg rolls. If you love good food, please visit. Otherwise, the world is going to assume you don't like good food, and that's sad. Go in today!

Positive experience: Hi, Great Customer Service! Thank you!

Negative experience: The people are nice but the company is trash. Wouldn't let me return a new game because I might have "copied the information off the disk" but they'll take a trade in for $20 on a new game. This is the last time I give them my business.

Positive experience: Don't know much when new releases come out, store closed as walking to door..just not best experience

Fantastic experience: The manager there was so helpful and knowledgeable

Negative experience: I came in at 6:15pm for a simple upgrade on a console talked to the lady manager before I came in an everything I even told her what I was bringing in so I can have one stop trip sadly she wasn’t there when I came but the employee that was working after she left was no help on what I came in for an what makes it even more crazy that was the second time he helped me too I came the day before he gave me the same problem I call the next day so I can simply not have the same problem he does it again then he didn’t know how to pull up the console so I told him how I told him how I’m the customer not the employee and he was lost every time I asked him questions on things he ether needs a rehearsal or sumn I always come in never had this problem I even worked at GameStop before so for his performance was definitely not good at all sorry GameStop but he kinda just ruined it for me for a little

Negative experience: The posted hours of closing are 8:00 pm. I was there at 7:50, it was all gated and locked up. There was an employee in the store, but he would not answer the phone nor come to the door. If you have posted closing times, people expect you to honor them. I wasn’t browsing. Wanted one item. 10 minutes was plenty of time to accomplish this.

Negative experience: Terrible customer service, rude staff. Will not be returning to this location again.

Negative experience: Used to be our family’s favorite location. There’s a new manager that started this week. A short dude with a struggle beard. He was a complete a**hole and we will not be returning again. We were trying to return a $70 game that was purchased TWO days ago. He offered $10 store credit and said that if it was opened, it could not be returned even though it doesn’t say that anywhere on their receipt or return policy. Terrible customer service, I don’t know who would hire this guy at all, let alone as a manager.

Negative experience: Bought a download card for the new Violet, because they have no games in there. It's a merch store now. Receipt had no redeem code, and the store can't get records of it without me asking back in. Why are employees not making sure the code is on the receipt so I don't have to go out of my way for THEIR mistake?

Positive experience: Stop in for some games

Fantastic experience: Great place

Negative experience: Don't ever get anything from this company!! Brand new factory sealed and you can't get a refund after 7 days. What a rip off!! Stay away from this company!!

Positive experience: The spot if you're a gamer

Fantastic experience: Best game stop in town

Fantastic experience: This is a good location for modern games and the cashier was very friendly and helpful. The only word of warning is that if you're looking for retro games you won't find them here. Great place for clothing and collectibles though.

Positive experience: We like this location and been going there for the past 5 years with my DD individuals. Yesterday was the 1st time my 3 credit card was declined for $49, changed terminal, still declined - I called those 3 CC companies and they informed me, on the spot that my cards are fine and it didn't show any declined payment (on any of those three). I did let the cashier know (because he said its probably from the bank or CC company. Wondering if anyone else ever have the same problem? We're still going back to that store but its just strange!! I canceled my cards and they're sending me my new ones

Positive experience: Prices kinda high

Fantastic experience: GameStop is… well GameStop. It has used or new games for super affordable prices. I recommend coming here if you’re looking for a game

Fantastic experience: One of my favorite gamestops. The staff is very knowledgeable, polite, and easy to talk to. They always go above and beyond for me.

Fantastic experience: Answered my questions when needed and a good selection of gaming products.

Positive experience: I gave 3 stars because the store is small and my child and I have been in this location a few times. They do not have what he is looking for. They have the empty box however no product. That is misleading. Customer service can use some improvement.

Negative experience: Terrible location. Would not allow me to look at DS games to ensure authenticity. Employee was rude when I asked about it.

Negative experience: Rip off

Positive experience: Service was good

Positive experience: Not a fan of GameStop, just go somewhere else for your games.

Fantastic experience: While I dislike giving money to GameStop the corporation, the folks that work in the stores are always very friendly and helpful.

Positive experience: Friendly staff

Positive experience: Not enough employees to help with customer volume.

Fantastic experience: Very friendly store. Has a better selecting then most of the other stores around. The manger is super awesome as well.

Negative experience: Preordered pokemon cards from this shop that released 2/19 and am now being told I won't receive them until june because of the snow in texas? What sense does that make.

Negative experience: Well... I wanted to buy a game system... Well past noon and still not open... Guess ill go to walmart...

Fantastic experience: I ordered some games online & paid for expedited shipping , did not come until a whole week after expected so I called the store & Flo the manager was GREAT help refunding my money quick & easy! Will definitely only drive to this store specifically for her ❤️

Fantastic experience: Great game buy...

Fantastic experience: Estubo muy vien

Fantastic experience: Good gam

Fantastic experience: The cashier was very helpful. She guided me through their trade in policy's like a boss, answered all my questions, and was genuinely refreshing to talk to.

Negative experience: Rudest customer service I've ever seen from there "teem leadee"

Fantastic experience: The best place in Colorado

Positive experience: I prefer this one over the one literally across the street. I don't get how they both stay open.

Positive experience: Nice clean store.

Fantastic experience: excellent service and great service

Negative experience: I'll give you 3$ for the whole store since you need the money

Negative experience: This company has the worst customer service I’ve ever dealt with. I you ever go to order something off their site STOP and don’t waste your time. Only company I know that has back order on digital download’s. Wow is all I can say. Must have a bunch of rocket scientist that work there to think that a digital download can be back ordered. Just an overall bad experience with this company.

Positive experience: Good place for video games new or used some times more expensive than best buy.

Fantastic experience: Very good deals for very amazing stuff!

Fantastic experience: Great place, the funko are very disordered but the 2 guys are very kind.

Fantastic experience: Great selection, knowledgeable staff! Parking lot is a bit tight, though.

Fantastic experience: Clean

Positive experience: People are nice, store is hectic. Service is slow.

Negative experience: Never again. What a rip off.

Fantastic experience: Excellent service gr8 selection knowledgeable staff

Positive experience: great varieties on games n other junk stuff

Fantastic experience: Really helpful

Fantastic experience: I think digitization is going to end the little stores, but I will miss them. This place is great for stocking stuffers

Fantastic experience: Love It There

Fantastic experience: Best place ever

Fantastic experience: GOT MY MK11 YESSS

Fantastic experience: I couldn't find a game on the shelf. Asked about it and they had it behind the counter.

Positive experience: Great place for gaming

Negative experience: Traded me a controller that didn't work for another controller that didn't work! Smh

Negative experience: Went in earlier and had seen there was a new and used version of the spiderman game for ps4. Chose the new one because it was only a few dollars more than the used. Went to checkout and the lady had said there was one for cheaper and we didnt think anything ofnit so she said she would grab it for us. Charged us for all our games we chose and got home to play it to realize she never out it in our bag. Look at the receipt and we were still charged for it! Now have to wait a day to come back and get the game. Very disappointing experience at this location. Never coming back after we get the game.

Positive experience: Smells like sweat and feet in the store

Fantastic experience: Staff was helpful and patient helping me pick the right headphones for my son