GameStop

Fantastic experience: Bad ass games an coo people love the vibes

Negative experience: The new return policy is absolutely garbage. Opened items are not eligible for returns or exchanges with zero exceptions. This is not how you keep business. The staff was much friendlier here than other locations, but I will still not be returning.

Fantastic experience: Well equipped and very high drive for excellence.

Fantastic experience: Very happy about the way I was help

Positive experience: The staff is knowledgeable and friendly

Fantastic experience: Friendly helpful staff and a decent range of used and new release games. Frequently has good sales on used games and accessories.

Fantastic experience: Friendly customer service

Fantastic experience: They had what we were looking for and the guy working was very helpful

Fantastic experience: Had an issue with an online order but the two employees working today were awesome and hooked it up

Fantastic experience: I can find something to play with besides myself,, well,, you know what I mean, a good time is a good time.

Fantastic experience: It was perfect thank you.

Negative experience: Return policy is messier than Plankton’s rear end!

Fantastic experience: Excellent customer service!

Negative experience: One of the worst customer service interactions I’ve had. The entire staff was eating at the counter when I came in. Whatever I don’t care we all gotta eat, but it was immediately apparent everyone was annoyed they had a customer. When I tried to return an online item I was told I could only do so online, despite the return policy stating otherwise. Was finally able to complete the return after they demanded I show them their own policy. Tried to get the item I actually needed and was told they were out despite their website saying 3 were in stock. I know online is frequently wrong but this felt like petty revenge from the manager Rhea for me forcing her to do her job.

Negative experience: Do not visit this gamestop. Incompetent rude staff literally couldn't figure out how to price match their own online prices. Do not shop here!!

Negative experience: Closed?? It’s only 8 pm drive here for my daughter to get her some stuff for her console. Will not return

Fantastic experience: The clerk at the Wheat Ridge store, was the best! A+!

Fantastic experience: Got the help i needed

Fantastic experience: Good customer service. Didn't have what I came for. But he went to the bathroom in checked. PS4 power cord.

Fantastic experience: A very friendly game stop. I've found the staff to be extremely helpful and ensuring you always are aware of the ongoing deals making sure you get the most value for your money. I dealt with a manager one day and she was super friendly and made the shopping experience great?

Fantastic experience: I would like to give Cody five stars for work

Fantastic experience: Stop by today for a game that wasn’t in stock but the cashier was very helpful and even gave me some advice on how to get the game at the best price!!! Thank you

Fantastic experience: Went to the store this afternoon and was helped by Rhea. She was an absolute joy to have help me. Was very helpful and knowledgeable. Left with a smile on my face. Thanks, Rhea.

Fantastic experience: Helpful staff they're always kind to this old man

Fantastic experience: Everyone who works here is so friendly and helpful. Got lots of fun toys.

Fantastic experience: Ilaria (apologies if I spelt that wrong and she sees this!) is THEE ONLY gamestop employee that is worth their salt. She is exceptional at customer service and is the only reason I go to gamestop and rated this location 5 stars. She should own the company or at least be pulled up from the sewer that is know as the counter and given some cushion office job with a nive view. If this were the military she'd be a 4 star general after the trench warfare shes been through dealing with unruly gaming/pop culture memorabilia fans. Thank you for your service and continuing going into battle for a terrible company and being able to do so without anything but a kind smile and excellent moral.

Fantastic experience: Helpful staff, found what I needed used with a warranty and at a good price

Fantastic experience: Great guys! They handled a situation with a young trouble maker. Whoever those parents are.. should've done an abortion.

Fantastic experience: Sale's person helpful, took great care of me

Fantastic experience: Good spot still trying to understand there method

Fantastic experience: Lincoln is the most knowledgeable GameStop employee I’ve had the pleasure of interacting with in over a decade. His information was so helpful he restored some of my faith in the company. He has earned my repeat business and this 5 stars single handedly.

Fantastic experience: Very knowledgeable and friendly staff.

Fantastic experience: Pre-ordered 2K23 with a months notice. Was elated when I got a call yesterday letting me know my pre-order will be here the next day (today) by 11 am. Show up the next day (today) to pick up the game I was waiting for all day and they don’t have my pre-order. I’m confused, what is the point of a PRE-order? Their solution was to send me to another store were they called and confirmed they had a copy. I drive across the city during rush hour to the GameStop inside the Flatirons mall and guess what? They don’t have the Championship Edition. They thought it was the standard edition, even though the SKU was read over the phone. I drive all the way back to this store and their only other solution was to give me a standard edition of the game and come back NEXT WEEK. The game came out today. My only other complaint is that how is it possible that I can get a phone call saying my pre order will be in. But then, when it wasn’t in I didn’t get a courtesy call? Protocols/systems in place are not making sense. You call a customer to tell them product is here and then don’t call them when it’s actually NOT. While this may seem like a trivial problem to you, please step into my shoes. Thanks Edit They resolved my issue and called me today on Sunday. I appreciate the manager taking the time and calling me.

Fantastic experience: Good store. Staff is chill, helpful, and friendly. Outside the store your on your own.

Fantastic experience: Staff is really friendly. They have everything really organized and it made it easier for me to find all I needed. They have a big selection of items. Pokemon cards, funkos, etc. That's a really good Gamestop. I really recommend it.

Fantastic experience: Great employees

Fantastic experience: Great shop. Great people to talk to.

Fantastic experience: Friendly staff, great customer service!

Negative experience: Walked in to buy Halo Infinity for $60. The guy wouldn't get off the phone to assist me. Left after about 15 minutes empty handed.

Fantastic experience: Great location

Negative experience: Told me I could get a deal by 3 get Twofree and waited after I spent 15 minutes looking for games that tell me I needed a membership and tried to continually push membership on me the whole time very disappointed

Negative experience: They pick and choose who help and don't treat everyone equally.

Fantastic experience: Best of all time for getting everything you need gaming

Fantastic experience: Knowledgeable staff

Fantastic experience: Can't go wrong with any games!! I can not ever go into a GameStop and spend money

Fantastic experience: This is by far the best staff I have ever experienced in a game store. Their store manager has gone above and beyond on SEVERAL occasions to ensure I get the exact products I need and even has gone as far as to reserve products she knew I wanted for me! There is no question this staff is extremely knowledgeable and caring about their products and clients. 10/5 hands down best GameStop ever ever ever!!!!!

Positive experience: They have exactly what you need

Fantastic experience: Great helpful employees

Fantastic experience: Always friendly, fast, and helpful!

Negative experience: I feel like I have to bring a torch to ward off the membership offers

Fantastic experience: They have great selection they're very nice this is one of the greatest stores that I've ever been to let alone The greatest game stop I've ever been to did I mention to have great selection

Fantastic experience: Great customer service. All my pre-orders are held until I can make it in for pick up. Both toys & games. Pro membership is worth it. I save on almost every purchase.

Fantastic experience: Great staff. Good selection of games

Positive experience: Everything is just a little too expensive

Negative experience: Tried calling multiple times but never got an answer. Went to the store in person and seen that they just press a button on their phone so that they don’t hear the ringing. Y’all need to hire people that actually wanna help people out! Terrible.

Negative experience: They had a new switch for sale. Nice. I asked them to save it. They did. Nice. I get there and they tell me that, instead of 299.99, I have to buy it in a bundle (to prevent scalpers). So, if I want to buy a switch, I also have to buy 180.00 in games and accessories that I dont need. Yeah, no thanks. ✌

Fantastic experience: Staff was super kool and helpful even tho I showed up about 15 mins before they closed on a Sunday.

Negative experience: They straight up ignore you no matter what you do and they don’t even acknowledge that you’re even in the store least friendly GameStop I’ve ever been to.

Negative experience: I wont ever go there again the lady was rude! an they hardly answer the phone there!

Negative experience: Too expensive selection sucks

Fantastic experience: I just want to share my appreciation for the staff here. They are really the hardest working Gamestop employees around, especially the store manager who goes out of her way to make sure you are happy. It's just too bad that Gamestop's policies continue to make it hard to frequent the business. I feel bad for the continued upselling that is forced on the employees by corporate. I don't want a bundle, I don't want a warranty, I don't want to pre-order and I don't want to renew my membership! It's the employees who have to face the negative customer feedback because of your predatory methods, Gamestop.

Fantastic experience: Great folks and great store. I hope you guys are feelin' the love this week!

Fantastic experience: I love this GameStop and the friendly teammates who work there. I’m HOLDING for you, GAMESTOP!!!

Fantastic experience: I love this location. Everyone is always extremely helpful and friendly. It’s always my #1 go to... I appreciate all of you.

Fantastic experience: Day before Christmas they really helped me out of a jam. Friendly too, considering the day

Negative experience: First, I called GameStop, because It showed online that they had an Xbox one X. The associate on the phone said that they have it in stock. We go to the store (were there in less than 20 minutes), then waited to be helped for another 10 inside the store. An associate not the one who was on the phone, went to go look for it, she comes back asking the lady that was on the phone and she said they sold it. But it was sitting above them the entire time on a shelf, we even pointed it out to them, but they said they had none in stock and it was sold. Online right now it still says that it is available for shipping and in-store pick up. I understand that they cannot always update their online inventory to reflect what is sold in the store but this is all within the matter of 20 minutes. The manager (we think) who was the associate on the phone was very rude. The other associate seemed very embarrassed and was super helpful and very friendly!!!!

Positive experience: Game Stop was Secure For covid ... Workers look to be following health codes

Negative experience: It’s game stop where they buy your games for the low and sell them for the high and have absolutely no good games to pick from but hey the staff where nice so I’ll give 2 stars

Fantastic experience: Great employees and selection

Fantastic experience: Big shout-out to Elatia in this store for helping my son and I receive our online gift that was purchased out of state. It could have been a hassle, but she was able to remember the transaction (from a month ago) and simplified the entire experience. Girl is pro.

Fantastic experience: Helpful and friendly

Positive experience: If your into games it's kewl

Negative experience: The store employees are saving pre order systems for there family that aint right I see it I waited in line the Mexican worker sent his family to buy the xbox

Fantastic experience: Great store

Fantastic experience: It was a good store and friendly people and the prices where good

Fantastic experience: They were quick and efficient. I would purchase from them again.

Fantastic experience: Great deals on great games I just wish the pokemon ball popcorn maker was alot cheaper than 50 bucks I really want it.

Fantastic experience: Good service

Negative experience: Over priced below quality

Fantastic experience: Great place always has what i need!

Fantastic experience: They usually have what I need and they're friendly.

Fantastic experience: My family makes it a point to go to this location. The employees are always friendly and helpful.

Fantastic experience: Very helpful

Fantastic experience: My kids Love's this Location close to Home

Fantastic experience: The BEST LOCAL GAME STORE... 8-)

Fantastic experience: My favorite store when I get off work

Negative experience: I understand we came in right before closing, but the guy at the counter was not helpful and almost borderline rude. I understand we have an older system PS3, but he treated us like it was so outdated and archaic that they don't really carry anything for it. Just not used to that kind of experience. Most gamestop's have helpful people even if they don't carry what we're asking they give us a better answer then "check amazon".

Positive experience: Cookie cutter typical store

Fantastic experience: If you need an upgrade this is the place to go

Fantastic experience: Nice, friendly staff.

Fantastic experience: Helpful and knowledgeable employees. Friendly management.

Fantastic experience: Nice staff

Positive experience: Old school charm good people

Fantastic experience: The place to go When you want a console or a video game or an accessory!

Fantastic experience: Guys knew what they are talking about. This store was an amazing experience. Nice atmosphere and great customer service. I'll be back there this yr when I come back to Denver Colorado in May to graduate again.

Fantastic experience: Great shop.

Fantastic experience: I've been going to this particular Gamestop for many years. They are always knowledgeable and I have never had anything but excellent experiences here. Even though I no longer live near this location I still go there because I find them to be one of the best stores I've ever been to.

Fantastic experience: Friendly and energetic place

Fantastic experience: Good store for the things you need for gaming

Negative experience: They need to go out of business. Poor service