GameStop

Fantastic experience: I was glad for some descent in store credit after some trouble looking around for somewhere to sell my Xbox One S and Craigslist not working out. Fern a kind human made it very quick to sell the game consol even though some stores and their computer specific programming system was giving them trouble. Thank you to you all for making that easy.

Fantastic experience: Nice shop, staff is always friendly. Would recommend coming here.

Fantastic experience: Bought a ps1 classic right off the shelf

Negative experience: They are slower than anything on planet earth, you can feel time standing still.

Negative experience: DO NOT, I REPEAT DO NOT BUY FROM THIS STORE unless you are 100% sure you won't need to return! I returned an unopened game 10 days after buying it with a printed receipt and was told since I did not get a gift receipt they could only give trade in value which was less than 50% of what I paid. When I called customer service they told me they didn't govern store purchases only online purchases. Their stores could do whatever they wanted to. GameStop is a total ripoff! Avoid the Westminster store!

Fantastic experience: Called ahead to ask about a game, and got direct answers back, no fluff. I mentioned I was likely to swing by to pick up the game. When I arrived they had already set the game on the back counter. Checkout was a breeze. So whoever was working last night, thanks!

Negative experience: EXTREMELY RUDE CUSTOMER SERVICE!!! From a curly haired kid named "midnight" I will never go to this store again. Very condescending when I asked him questions in regards to trade-ins and he told me to look it up on the website. EVEN THOUGH I WAS IN THE STORE RIGHT IN FRONT OF HIM! Why go to the store if you're going to be told to look it up on the website in a very condescending way? Been going to this particular store for over 15yrs. THEY LOST MY BUSINESS! This kid shouldn't have a job if can't even provide proper customer service with a good attitude.. I don't appreciate his mouthy rude response. Definitely lost a loyal customer today!

Fantastic experience: This is not the closets store to my home. But I will now make the drive to this store. Charlette and Riley are both so helpful and welcoming. They helped us when other Game Stops made us feel like they just wanted our money. So I will be going to this Game Stop form now on

Fantastic experience: Sam is the absolute best! Called about a helmet and they gave me not only all the info I needed but way more! Where to find it and how really Appreciate you!

Positive experience: The corporate store didn't distribute cards well for drops at all. The store we went to and waited over an hour and a half in line for only had 8 ETB's and the first four people got all of them. Was only able to get some loose packs. Very friendly and nice staff though considering what they were dealing with.

Fantastic experience: The lady manager was awesome and very informative. I'm handicapped and she made special acts of kindness while on the job!

Fantastic experience: Sam was an absolute Gem! So knowledgeable, I was able to get everything to game. Thank you so much!

Fantastic experience: Sam was very helpful and knowledgeable. You can tell this is their passion. I especially appreciate that they noticed we were getting a PlayStation controller and an Xbox charger and asked to make sure that's what we wanted. We have both, but I've definitely walked out with the wrong item before because I wasn't asked if that specific item was what I was looking for. I would definitely come back here.

Positive experience: Young guy with the beard is rude

Negative experience: I hate shopping here first of all. Everytime you go they harass you about their membership. Today's visit was sour all around (I try to go to bestbuy as much as possible, but I was already right next to gamestop and wanted the new DK game). As usual, I got pushed to buy membership THREE TIMES, then they asked if I wanted a protection plan for a digital game card... they just nickel and dime customers who are too shy to say no. And the third straw, my girlfriend was buying some blind boxes and plushies and clearly needed a bag. The cashier didn't ask if she'd like a bag, so after the transaction was over she said "oh shoot - could I get a bag." Which the cashier was going to offer... BUT THEN the manager?? shut that down and said "we only offer PAID BAGS" ... we're not going to do a separate transaction for the 10 cent bag fee. Especially when the bag was never offered to us... learn to pick and chose your battles. This store lost a customer today for that nickle and diming. Take your money money to a local game store or if you have to Bestbuy, they atleast won't harass you there and their employees seem to care...

Fantastic experience: Well stocked store, chaotic during Pokémon drops. Had what I needed.

Positive experience: Friendly didn't have game I wanted online it said they did but still friendly store was closing but still took time to help with no rushing

Fantastic experience: Riley is an amazing employee here at gamestop, knowledgeable and helped me with getting a ps4 started for my daughter!!

Fantastic experience: Devin and Eli were extremely helpful, shoutout to them

Fantastic experience: My son showed up 20 minutes before closing needing an Xbox One cord. Riley was so helpful, friendly and professional. He had just what was needed, great customer service!

Negative experience: I had just bought 2 pops at the mall at another GameStop and found out i already had them so I came to this store the next day and the worker made it extremely difficult to get a refund saying I could have possibly opened them even though the boxes were closed and I had a receipt, horrible customer service

Fantastic experience: I meant to make this review a lot sooner but completely forgot- I went in a few weeks ago just to look around and oh my goodness, the staff here is more friendly than any other GameStop I’ve been to! The ladies that helped me were Summer I think and another woman(I can’t remember her name ) but they were so friendly and we were just happily chatting and joking the whole time I was there! Great experience overall!

Fantastic experience: Staff was super kind in helping me with the Obsidian Flame EBT. Called me back just as he said he would.

Negative experience: The website says open till 9pm showed up at six pm and stores closed on a Saturday. You're losing business

Negative experience: Never open during open hours. (5pm)

Positive experience: The Google listing says this store opens at 11 AM, but when I arrived at noon, the security gate was still down and the open sign was off. Very confusing and disappointing.

Negative experience: Cluttered interior lackadaisical employees

Negative experience: Sold us a device that didn't have the power cord. They wouldn't just provide a new power cord....we had to swap out the whole device....the next device we got was said to be refurbished....the hard drive died within 2 months and since it was outside 30 days they'll do nothing. It was my son's bday present. Sad experience with a poor company for a 10 yo. Will NEVER shop GameStop again. Oh....and we had to go to 3 stores before we could even get the replacement system because of the power cord....second system had an issue as well and had to take it back....we are on the third system and as you see...it's DEAD too. I had better luck buying private party. Shame on you GameStop.

Negative experience: Hours do not match posted times.

Negative experience: Closed during normal business hours. Had to purchase my ps5 and vr headsets at Walmart.

Negative experience: I have a whole ass mustache and they wouldn’t sell me call of duty without my id I even had a digital copy lol this place is a joke. Even told them I was from out of town just trying to pick up a game while here for the weekend

Negative experience: Same price for a PS4 refurbished aka used controller for the same price as a brand new one from anywhere else. ie Walmart, Best Buy etc.

Negative experience: Didn’t actually go in. The star is for them selling used controllers for the same price as new ones.

Fantastic experience: Good customer service!

Fantastic experience: It was quiet, not busy and they had some D&D stuff too!

Negative experience: The new return policy is absolutely garbage. Opened items are not eligible for returns or exchanges with zero exceptions. This is not how you keep business.

Fantastic experience: Employee Nick was super helpful even though he was battling against his own computer system to make a transaction happen for me!!!! Very thankful for a positive experience.

Positive experience: Staff was great! Attentive and welcoming.

Fantastic experience: Luke provided us with excellent customer service. Very helpful and hardworking.

Negative experience: If I could give a zero, I would. This is the absolute WORST company when it comes to customer service. They make ZERO attempt in resolving issues, even when filed with the BBB. DO NOT BUY ANY PRODUCT FROM THIS HORRIBLE COMPANY. They will NOT take care of a refund/exchange even if the product isn't damaged and the purchase is LESS THAN 24 hours old. They will refer you to customer service who then files a request the "DM office" with a promise in getting back to you in 3-5 business days. I have yet to hear from anyone. HORRIBLE EXPERIENCE. In this day and age where retail needs to be fighting FOR their customers, this company fights AGAINST. DON'T WASTE YOUR MONEY, TIME OR ENERGY.

Negative experience: You leave the store and put a sign up saying you will be back in 45 min. That's pretty tacky. And why do you not have more than one employee in the store?

Fantastic experience: The clerk to help me was very helpful they didn't have but I was looking for in product but they referred me to a place that did have it extremely professional I would recommend anybody to shop here

Fantastic experience: Always very helpful and patient with my special needs son. Very cool place.

Fantastic experience: The employees were amazing. Honestly, the only downside was they had a game I couldn't afford. My fault not theirs.

Fantastic experience: Friendly staff and fair trade in prices. Will be shopping here again in the future.

Negative experience: Garbage franchise with garbage management that should have gone bankrupt years ago.

Negative experience: I took a phone in the other day and the dude didn’t know what he was doing said it was in fair condition when it was in pristine condition he tried to offer me $40 I took it up the street to a phone store and the guy there gave me $175 I really think they need to train these little kids better

Fantastic experience: Great customer service was from out of town. And the lady helped me get what I needed.

Negative experience: Poorly run, low inventory, & rude staff. This is my local game stop. Just minutes away from my apartment. Regardless of being so close, I’d high recommend visiting Broomfield. This location particularly, has to be one of the worse GameStops in the country. Ignoring the total lack of basic inventory, the clerks here SUCK so hard. Each time iv visited this location, all my enthusiasm & excitement for a new game is completely gone, after each visit. Today being the worse experience. After asking the clerk about GameStop’s tweet, referring to 4 extra copies of Zelda Collectors edition at each location for release. The clerk straight faced said “Even if I knew, I wouldn’t tell you”. Just absolutely childish to refuse questions about public statements. It’s utterly ridiculous for the customer, to be the one to keep composure for a Karen employee. Clearly if there is any collector’s edition available, you can expect the employees at this location to horde the copies, and not tell customers.

Positive experience: awesome people, they know everything about the inventory!! super helpful

Negative experience: Very little selection, not an easy place to get in and out, and prices were higher than advertised online and higher than other Game Stop stores.

Fantastic experience: I believe Willow helped me. Absolutely wonderful visit to this location! Thank you again!

Positive experience: I had ordered a PlayStation 4 online got it in it was supposed to be a 1 TB they sent me a 500 TB so I called they said to take it into one of the stores and get it swapped out and so I did that and apparently you're not supposed to be able to do that well they ended up doing it for me anyway which was amazing but normally they will not do that so I think that the GameStop on Colfax just beside Walmart in Lakewood Colorado is an amazing store great people that are willing to help you and fix the problem for you

Fantastic experience: Been going here since I was a kid never had bad experience.

Fantastic experience: Swing by this GameStop to Power-Up, Player! Dalton was super helpful and incredibly informative. The employees here are knowledgeable and attentive, and they'll be able to answer any questions you have!

Fantastic experience: Beth did a great job making sure that each customer was taken care of in a timely manner while helping another staff member get situated with some tasks. With short staff right now, this GameStop is still a great place to go with helpful workers.

Negative experience: On lunch sign at 7:15 pm. Wasted trip

Positive experience: Traded in my ps4 and controllers. Wish they had more destiny related stuff but thats personal opinion. The store was nice and clean and the guy working was super nice and chill.

Negative experience: The store wasn't open when it should have been according to their hours display at the front of the building. Instead they shut down the entire store around 7 pm so someone could have lunch. So they have staffing issues...

Fantastic experience: Have to say, GS has been disappointing in the past but going in this time was beyond great. The store leader was great!

Positive experience: Good selection of product. The time I was here last week and just now, they asked me too many questions, and tried to give me $10 less for a return than I paid for it. The issue got resolved and I got the proper money back. Cashier wasn't masked either of the times I was here either. Good location but staff was okay.

Negative experience: Seems like every time I come here or give this place a call it's an inconvenience to them. Always end up having to call another gs to get more assistance.

Fantastic experience: The staff was polite and helped me find what I was looking for.

Negative experience: Went to return an item that was not working with my PC, all boxed up neatly and with the receipt. The young lady who helped me was extremely rude and short with me the entire time. Hopefully it was just a case of it being a busy holiday season, but it still made me leave the store on a bit of a sour note.

Fantastic experience: I've been going to this Game Stop since I was a child, and it hasn't changed. The employees are always friendly and knowledgeable, and I love being able to pre-order my favorite games here!

Fantastic experience: Walked in after being directed to this gamestop by another gamestop. Anthony was super helpful and patient with a store full of customers. I made the purchase I wanted and he recommended product for my new product. Super friendly and helpful. Thank you Anthony!

Fantastic experience: So many switch games.. I love it.

Positive experience: Got pokemon booster packs for cheep. Very small store

Fantastic experience: Great great store for used games &new as well

Positive experience: The employees are very helpful and friendly on top of being knowledgeable the store is clean and not over crowded I just wish they had a new PS4 controller when I went in

Fantastic experience: Showed up to pick up an online order. They checked my ID, were very courteous and friendly, and made sure to thank me for my business. Great customer service, even on a quick transaction.

Fantastic experience: Great service, I was able to buy the last nintendo switch that they had on shelfs and they made it super convenient when others were trying to buy the switch after I already purchased it. I can't remember the women's name, but she handled the angry lady very well

Negative experience: I called this location in advanced to see if they had any PlayStation 4 controllers, I was told they had two in stock at the store. I asked if I could put one on hold since I would be at the store in less than two hours, I was told that they can't hold items so I offered to pay for it over the phone and was told that since I was coming so soon not to worry that it would be there no problem. When I arrived at the store within the time frame I had promised they sold not one but both controllers before I got there! One even to the person waiting in line in front of me. The woman that was working the counter was rude and stated "We only sell to people that are here". When I explained my frustration she was rude and disrespectful. Very frustrating experience! Won't come here again.

Negative experience: Rude to its customers. I know times are tough because of covid and all but you should really not intentionally rush your customers out the door. Seems like bad business:(

Positive experience: I've been buying games here for years now, and chances are I'll remain a faithful customer for years to come!

Positive experience: They always have games on the shelf that they dont actually have in stock, its rather absurd.

Fantastic experience: Renewed card, got a good discount.

Negative experience: Place is a ripoff! Go anywhere else!

Negative experience: Customer service was ridiculously, unnecessarily long.

Negative experience: I've Been goin here for about 15 years, the trading could be better.

Negative experience: Mitch is one of the worse store managers I have meet I have to every GameStop in Denver and this happens to be the worse . Rude and makes you out to be the bad guy if you to return something with a receipt on the same day I will no longer be shopping here you lost a BIG spending customer but this corporation doesn't care about the customer all the care about is $$$$$$$$$$

Fantastic experience: Very easy experience had to return a couple of games, this process was fast with great customer service. highly recommend for a visit to fulfill your gaming needs

Fantastic experience: Clerk was super nice and helpful with what my step son needed

Negative experience: Just no point in going to gamestop anymore. The selection is limited. It’s best to just order what you actually want instead of wasting time going into the store. 3rd time I’ve gone and haven’t had what I’m looking for. Staff is always friendly though.

Fantastic experience: Gentleman was extremely helpful and answered all of our questions!!! He went above and beyond to help!!!

Fantastic experience: The staff always helps even when other locations leave you hanging. Very professional and friendly.

Fantastic experience: Mitch is a rock star! Best customer service

Negative experience: I called them and they said they were going to hold it item for me I was going to be there within 15 minutes they said yeah that's fine and they sold it when I got there not cool.

Fantastic experience: This store has the best staff, they take the time to help you find what your looking for! And if your not sure they will help you figure out what you would like. Awesome store!!!

Positive experience: friendly staff, helped me locate what I needed at a different store. very helpful

Fantastic experience: 2 Male employees working today were pretty cool. Both very helpful and quick to answer every question I had. I'm not a gamer so, I asked for a ton of help. Store was clean. Large stock of items. Easy accessible location. I recommend this store. I've been to another one I won't mention but, let's just say 2 stars at best. These guys helped keep my faith into giving game stop my business.

Fantastic experience: I only go for preowned stuff but check the clearances

Fantastic experience: Great with friendly staff and helped out alot

Positive experience: My boys love this place

Fantastic experience: I will be back because of Calvin. Dude Hooked me up. I’ve been working a lot, haven’t been upto snuff on all the new games (for real gamers) bought a couple he recommended. I’m addicted. Very knowledgeable to say the least.

Negative experience: If I could give them zero Stars I would this location is terrible the staff is awful the lady gave me such attitude while trying to figure out a way they can work with me with returning a $200 controller for another $200 controller she refused which I understand because they were different brands but with going to a different store their staff was able to help me with my exchange and send me on my way a happy customer

Fantastic experience: Wonderful and tasty. All I want today is one of their plain fluffy buttermilk doughnuts.

Fantastic experience: One of the more friendly and knowledgeable Gamestops I've been to. Thanks!

Negative experience: This place had the worst customer service ever. The guy that was there at night was incredibly rude to my son when all he was trying to do was buy a game. I will never shop there again.

Positive experience: Knowledgeable staff, new and used games, what you would expect from a GameStop. Wish they had cheaper used games, but happy they had what I was looking for!