GameStop

Positive experience: Awesome selection of games and collectibles! The staff is super friendly and always ready to help you find what you need. I love browsing the shelves and discovering hidden gems.

Negative experience: The store says it closes at 7. I arrive at 6:20 and the employee refuses to open the door because they are “closed” even though there are another 40 minutes left. This is super disrespectful as I had to make far drive to get here and being denied entry looks terrible on the company. DO BETTER!

Negative experience: Do not visit this GameStop anymore they fired the best manager this store has ever had and has completely lost my business over 20 preorders cancelled because of it

Fantastic experience: Joel was super helpful. I went there to buy 1 game, I left with 6 games. Good deal.

Fantastic experience: Shoutout to the associate Nash who helped me today — incredibly informative, friendly, and patient. He made the whole experience easy and enjoyable. GameStop is lucky to have Nash!

Negative experience: Muy mala experiencia en GameStop de la 57 Ave y 7 NW. Fui a hacer un trade-in y el empleado me dio información incorrecta. Me dijo que los dispositivos tenían que tener mi cuenta personal activa para poder verificar si funcionaban, lo cual no es cierto y no es un requisito real para evaluar un trade-in. Esto me hizo perder tiempo y generó mucha frustración, porque parecía que no sabía bien el proceso o simplemente no quiso ayudar. La experiencia fue totalmente diferente a otros GameStop donde el procedimiento fue claro y profesional. Lamentablemente, por la desinformación y la falta de apoyo, no recomendaría esta tienda. 02/01/2026

Negative experience: El viernes 30 de enero fui a la tienda por años he comprado ahí pero ayer ala 6:46 pm exactamente está tratrsbajando un muchacho que a la hora de pagar yo escogió un artículo que tenía una etiqueta que costaba $9.99 y cuando fui a pagar me quería cobrar 14 dolares y cuando le dije ese no es el precio su respuesta fue si quieres lo llevas y sino no importa no es la respuesta adecuada porque ese no era el precio que tenía y además es una falta de respeto y en la mala forma estaba conversando con una persona y le costaba trabajo atender espero que entrenen a sus empleados

Negative experience: Hace unas semanas fui a esta tienda buscando cartas pokemon, el Sr que me atendió me dice que solo tenía unas cajas que estaban a la vista pero detrás del front de atención, le pedí si me las podía mostrar para ver si alguna me interesaba y poder comprarla, a lo que el Sr se negó, me dijo que desde donde estaba las podía ver, de hecho me sorprendió tanto su mala actitud que le pregunté que cómo iba a comprar algo si no veía exactamente qué iba a comprar a lo que me replicó que las personas podían agarrar las cajas y salir corriendo, en pocas palabras me trató de ladrón. Lamentablemente personas como ese Sr dañan la imagen de los negocios, por mi parte no vuelvo más nunca a esa tienda.

Negative experience: This , THIS … is the store manager ?! No wonder gamestop is going out of business. He is the worst case of “ i don’t want to work at gamestop but i have no other choice” , pathetic in every sense of the word. He fumbled my sale so bad just because he was unhelpful and with an attitude on top. Multiply that, by god knows how many times with other people and you got yourself a failed store. But i suppose thats the reason he cant work anywhere else and gamestop is failing. Avoid this place 0 out of 10.

Negative experience: They tell you a low price on the phone then up it by 100 more. Happened with xbox series x.

Fantastic experience: Best location in Miami. Always has the best stock and nicest employees!

Fantastic experience: Well stocked. Good Staff

Negative experience: Honestly has to be the worst store out of them all. Power to the players but who's playing who.

Fantastic experience: Solid dudes. Helped me save a lot of money with their.

Fantastic experience: Great customer service and deals.

Fantastic experience: Best store in Miami! The manager is always helpful and extremely knowledgeable. I appreciate them always taking the time to answer any of my questions.

Negative experience: I recently visited this location and the customer service was disappointing. The associate I interacted with was condescending and dismissive, making the entire experience uncomfortable. A basic level of respect and professionalism should be expected, especially in retail. I hope management addresses this, because customers deserve better.

Fantastic experience: Had an amazing experience at this store with Nash, he went above and beyond to help me with my account and the purchase i was making as well. Excellent customer service and i extremely recommend this store!

Negative experience: Rude customer service

Fantastic experience: Great Customer Service, Music, & an amazing experience overall. Shoutout to the team at NW 7th St. thanks for keeping GameStop alive!!! Your hard work is appreciated!

Negative experience: I went there looking for a cable, at first the store was closed in regular hours. After that guy in the counter opened it with an attitude of " im tired of working but i have to open mandatory" then i asked for the cabled he told me " is in the back side" without looking me in the eyes. After expending like 5 minutes searching i found it and i tried to open the box to confirm theres was the correct cable i didnt know you cannot open it like that because it was sealed. Im not a video game person i was looking the cable as a favor for a friend. That was my fault. But suddenly he screamed at me as if he was the " drama police" EXCUSEEE MEEE YOU CANT DO THAT IF IS SOMETHING WRONG WITH IT IMMA TAKE THE LOSS. And the seal wasnt even broken. So this is only a reminder if you have an attitude you cannot work as a customer service. Im dissapointed because i believed gamestop would be a friendly experience. Aloha

Negative experience: Be careful here, the "store manager" lies and tell you that GPG (games warranty) are not refundable and that is a lie, he says that is on the receipt, but thats a fat lie.

Fantastic experience: The clerk is an amazing guy helps in any way he can as soon as you get there

Fantastic experience: NASH IS AWESOME!!! He was not only very helpful but very professional and nice. Was able to help me with an item and I really appreciate that he was very kind. Thanks!

Negative experience: Pessimo atnwdimento nao sai do telefone

Negative experience: Experiencia Pésima: ¡No Respetan Precios ni Productos! Fui dos veces por Beyblades exhibidos, ¡y no me los vendieron! ¿Para qué los tienen? Vi a otro cliente al que no le respetaron el precio de un artículo. Es un chiste esta tienda, muy mala experiencia.

Negative experience: Horrible customer service by a guy that was there behind the counter that works there. I asked him if they had a product and he told me that he was not clocked in, so basically he’s behind the counter, not clocked in and his mouth does not open till he is getting paid. This is definitely not the person you need as a customer service rep anywhere.

Negative experience: Its 11:16 and the store is close when they open at 11... been waiting 20 mints for no reason

Fantastic experience: The staff were super helpful and got my purchase processed quickly

Negative experience: Pretty bad customer service the workers clearly hate customers cause they are so bother when you ask them something. the store is a complete mess like an actual fire hazard and it smells moldy. I remember I asked once to see the back of the disk for a game and they didn't even let me see the condition. Sad that this is a retro store it's the same crap every time you go not really worth visiting.

Positive experience: Son found a good game the worker wasn’t that friendly

Negative experience: No volveria nunca en mi vida el dependiente deja mucho que desear y la tienda vende los juegos pirateados compran viejos y venden como nuevos y si a ti no te funciona o no te gusta tienes que venderle el nuevo que comprastes como usado en una baratela sin embargo el revendido tiene el mismo que el nuevo que recien comprastes sin haber cumplido ni el plazo de devolucion que es a la semana 7 dias y para devolverlo tiene que llevar un almanaque por que en esa tienda las semanas son de 8 dias para su benificio y no darte devolucion y si logras hacerle enterder que son los 7 dias te devuelve un credito para que oblogatoriamente tengas volver a comprar con ellos sin tener el deseo ni la intencion de hacerlo y para la compra son abiertos a identificaciones vencidas pero para cuando vas a devolver por que no sirve te miran hasta lo mas minimo pero es para no hacerlo.

Fantastic experience: good morning ! Do you have Cronus Zen in your physical store?

Fantastic experience: Paul is an outstanding young man, with the best service ever. Thanks a lot game Stop don't go out of business just yet.

Fantastic experience: We recently stopped by and were very happy with the customer service received from Paul. He’s very knowledgeable about the products we inquired about. Paul’s commitment to customer service shines through.

Negative experience: It's 6:40 and the store is closed, they supposedly close at 7

Fantastic experience: Workers are so nice

Fantastic experience: It is always a pleasure to visit this store. Staff is attentive and always caters to your requests. There are plenty of items for sale, clearance, and events throughout the year. Store manager, Joel, is always a treat to speak with his great customer service skills. Parking has become an issue due to the bank next door opening open and other businesses nearby.

Fantastic experience: Muy buena

Negative experience: Straight up disrespectful. Buying a shirt that was $16.99 and yet the cashier say it’s $20. Literally laughed about it. Dude couldn’t even honor the tag and straight up say “oh the morning people do this all the time” like really? That’s ok? Sad never coming back to this store.

Fantastic experience: This is a Great place to shop ❤❤❤❤.

Fantastic experience: If you wanna make the most out of this store, I recommend you to get the Pro membership. The deals are immaculate.

Positive experience: Aunque el servicio es bueno creo que tienen errores en el sistema de stock ya que nos enviaron a otra tienda donde supuestamente había lo que estábamos buscando y al llegar no lo estaba disponible

Fantastic experience: Good staff

Negative experience: This is the worse store ever! I went to this store with my 6 years old son. And the lady in charge of the store was very rude and nasty her name is Noemi. Every time we ask for help about a game she respond with a very bad actitud and reminding us every minute how many time we will have until the store close. I understand that sometimes we want to go home as soon as we close but we are customers and we are paying for our games we are not stilling. It seems that she is not interested in selling. Taking in consideration that each child that enters the store buys at least two games, as it was our case.

Fantastic experience: Great discounts and i always find what im looking for in collectables

Fantastic experience: Excelente atención

Fantastic experience: Best GameStop ever. All the employees are so cool and friendly. Even the managers are nice and understanding. I wish every GameStop was like this

Fantastic experience: Amazing customer service! Best Gamestop in Miami!

Fantastic experience: Victoria assisted me and I must say she was extremely helpful. I went in to trade in my console and the whole experience was short and simple. Great customer service, great store, will definitely be making this my goto game store.

Negative experience: La persona que me acaba de atender es un patan , impidiéndome hacer una devolución solo porque pague con Apple Pay . Patan

Fantastic experience: Exelente servicio

Fantastic experience: Nice customer services

Fantastic experience: I called for info, and the guy who answered was the best! Thank you!

Fantastic experience: Called another game stop since it opened and no answer, but called this one and Stephanie picked up on the first called and helped me with all of my questions I had and was very knowledgeable. Thank You Stephanie, you're appreciated!

Positive experience: Y

Fantastic experience: Fui con mi nieto a comprarle su regalo de cumpleaños #30 y encontró lo que queria y esta muy bien surtido de lo que los jóvenes van buscando en esta era en que vivimos.

Fantastic experience: Good customer service and knowledgeable staff. Very impressed. Good selection of games in store

Positive experience: Fui dos veces hoy el primer chico que me atendió estuvo pegado al celular y mala manera de responder al cliente, el segundo chico que me atendió súper amable!!

Fantastic experience: Great gamestop always has items on stock

Fantastic experience: 5 stars and it’s all because of Nashbi. Thank you again for your great customer service!

Fantastic experience: Sotre is good, workers answer questions you ask, very small but it has the good games would reccomend

Fantastic experience: Quality and Quantity

Negative experience: son unos ladrones compre una parte online para mi nintendo wii y la parte no era original cuando fui a devolverla el que me atendió me dijo que sin el recibo no me devolvían el dinero y en las políticas de devolución de la tienda dice que me pueden hacer la devolución con el recibo o con el numero de orden super groseros no recomiendo esta tienda son unos ladrones vendiendo partes que no son originales .

Fantastic experience: Joel at this Location Runs what is probably the best Gamestop in Miami. Always Kind and always professional. +1000 DKP

Positive experience: Not well stocked, pretty small shop. Barely had any pre owned games

Fantastic experience: Great variety and service

Fantastic experience: A lot of varieties on games and consoles.

Fantastic experience: Always has the best selection of toys and souvenirs for true fans! Great deals too, and the store manager is a gem, lives his hobby

Fantastic experience: I really like this Gamestop. This is an amazingly cool place.

Positive experience: Never disappoint me

Fantastic experience: Got my PS5 with no problem at all. Friendly staff

Positive experience: Buena gente y buenos precios

Fantastic experience: One the best Gamestop i have visited. Really nice associates and you can fin a lot of treasures in there.

Positive experience: No tienen ps5

Fantastic experience: La chica joven que nos atendió súper amable cada duda que teníamos la resolvía gentilmente.

Fantastic experience: Muy buena atención

Positive experience: I was pleased, although I suggest that the staff should be aware that their job, in addition to selling, is also to teach customers that we do not know about this activity....

Negative experience: A bit small with not so many choices. Clerk was nice and helpful

Fantastic experience: Small shop but good people and good variety of stuff to buy. I didn't do much Christmas shopping, but I did most of it here! And now they're accepting crypto, so go for it apes.

Fantastic experience: Huge games selection and promotions!

Fantastic experience: Great service, items, and prices.

Fantastic experience: Dian is a nice guy and he will play with me with pokemon unite

Negative experience: I was looking for a copy of Days Gone they don't have it better buy the game from Amazon at least you are not gonna loss your time

Fantastic experience: Great place ,great staff

Positive experience: Friendly Employees. Willing help you with anything to make your visit enjoyable. One spectacular guy gave me tips about a game, talking about future stuff coming soon. Very knowledgeable people. I'd recommend this store!

Fantastic experience: Great service

Fantastic experience: Personal muy atento y profesional

Negative experience: Awful littary has almost has nothing good in the store

Negative experience: Went to get a PlayStation and the guy tried to scam me into sneaking there membership in and charge me. Than he tells me he won’t sell it without. This place is a scam and honestly can’t wait till it goes out of business. They hire employees to try to take advantage of kids I would strongly stay away.

Fantastic experience: Called in today for a game. Spoke to Nash on the phone. I gotta say, Nash you have awesome customer service. You were very helpful over the phone and when I went into the store too. You have great customer service. Thank alot of your help.

Fantastic experience: Muy bueno Alguien save de donde descargo la aplicación gamestop

Fantastic experience: This Gamestop is the most amazing place I have ever been too. I used to be an alcoholic, but after visiting this gamestop, alcohol has never touched my lips again. Why drink bourbon when this amazing store from the hills of West Flaglar is now available to us all. Nothing short of the Second Coming compares to the sight of Joel's Beard. Don't miss out on the amazing opportunity to experience Gamestop at its finest.

Negative experience: Getting there a couple of minutes before they are closing, I wanted just to ASK a question. The employee from far was continually kept asking me to leave. He (the employee) didn't even bother looking to my phone to see what it was. The employee just kept saying "I don't know what it is". How can you know what it is , if you don't look at it It was email that was sent to me to take to a GameStop store. I was not there to make a purchase, it was just a question seeking a answer. Horrible attitude..

Fantastic experience: Muy amable la empleada y tienen variedad

Fantastic experience: Service is good especially a mom that has no.clue what her boys like

Fantastic experience: Lo mejor en juegos y consolas

Positive experience: nice toys

Fantastic experience: Amazing help from a young man at the counter.

Fantastic experience: POR EL BUEN TRATO