GameStop

Fantastic experience: Very nice staff, always greet you as you come in and always try to help you find what your looking for right away.

Negative experience: If you want buy pokemon card from there. Do not buy!!! They seem opened and resealed! Awfully!!!

Fantastic experience: The best Gamestop in Miami.

Fantastic experience: Buenas atención por parte de los empleados del lugar

Fantastic experience: Great customer service, the guys there are really nice and helped me with my questions. I had to run out but Danny called me afterwards to give me the answer to the question I had for a preorder I had made. This is my favorite store location that I have been to. Thank you

Fantastic experience: Probably the most friendliest knowledgeable staff of any Game stop i have ever been to. The guys at london square are awesome.

Negative experience: I am a supervisor and one of my responsibility is customer service. I went in to browse and maybe purchase a game for old times sake. Nostalgia, I would say. The minute I came in I was approached, not the first person who came in, but I was approached and greeted. Since then I was being watched as I was looking for anything of interest to buy. I knew they were watching me simply because I was wearing a bag. I'm leaving this review because this isn't customer service and gamestop as a company will only become a statistic in time. I hope this helps.

Fantastic experience: Always a pleasure to visit this GameStop. The employees are very hospitable, professional and friendly. Thank you Danny for going over and beyond to help out

Fantastic experience: This location is lucky to have the amazing service and quality provided by Gabi marc and chris Recommend this exact location for collectibles and psa submissions

Fantastic experience: Chris, Mark, and Gabi always provide quick, friendly and exceptional service to my wife and I. Despite moving farther away if we need anything from gamestop we make the drive to this location knowing the employees will always go above and beyond

Negative experience: Came here to buy some stuff today but saw a bunch of police outside, assumed the worst and left. They probably scared off a lot of customers because of that.

Fantastic experience: Excelente, buena atención y mucha mercadería genial!

Negative experience: Mal servicio ! Me colgaron la llamada pésima atención

Negative experience: My husband was there and was treated very poorly by a tall, thin, blond salesman. My husband does not speak English well but understands it perfectly and the salesman was rude in his treatment. The girl who was serving was also very sorry for her colleague's behavior. Because he is Latino he should not have been treated badly by the American salesman... that is a symbol of hate and racism. To work as a salesman you must be someone with charisma and empathy. He is not giving us anything. Our money is worth the same as the money of a blond, green-eyed American man.

Fantastic experience: Ask for Marc, he is the man!!! He will help you to anything you may need

Fantastic experience: This game stop had figures I hadnt been able to collect at other stores. From now on this is the Game Stop to go to.

Negative experience: 2 of the employees today are super sketchy and love to come up with lies. 3 different lies about a pop figure that dropped today. They should've at least got their stories together. They are holding items for friends or employees for sure which isn't right if you are a customer waiting 45 mins in line for something.

Negative experience: They are not upfront about the return policy, they never flagged that if the system was opened, I would only get back about 33% of what I paid for. The system literally was opened for less than a week. It was never used. It was too complicated for my son to use and I went to return it upon returning a brand new system the store manager tells me he can only buy it back for me for a 33% fraction of what I paid for. complete and total dishonesty please go to Best Buy or somewhere else. Do not deal with these people be warned. My autistic child could not figure out this system and they had no compassion whatsoever.

Fantastic experience: All 3 Gentlemen that worked today June 12 2025 was very helpful. I could only remember both of their names Marc and Kristian awesome team work!!!

Positive experience: My son traded in some games, the gentleman who helped him was patient and answered all his questions. He didn't talk down to him and even helped him make some decisions. I appreciated him taking the time to acknowledge my son.

Negative experience: I honestly don’t know how someone this rude and lazy managed to get hired. I walked into GameStop to do a simple trade-in, and the guy behind the counter acted like I had just ruined his entire day by existing. The constant eye-rolling, sighing, and complete lack of effort was unbelievable. He made zero attempt to be helpful — clearly too busy being annoyed at having to do his job. Every question I asked was met with a sarcastic look or a mumbled, half-assed answer like I was beneath him. Spoiler alert: you’re not special because you work at GameStop, and it’s not my fault you hate your job. If rolling your eyes is your go-to response for customer interaction, maybe try working somewhere that doesn’t involve people — or better yet, not working at all. I left without trading anything in, and I’ll never step foot in that location again. It’s honestly embarrassing that this is the kind of employee they choose to represent their brand.

Fantastic experience: Awesome staff. Over Game night! Have special signings for game creators and voice actors. Create a partnership with a healthy energy drink and snacks. Save GameStop. Add small arcades and pizza at mall locations. Find me I'll help.

Fantastic experience: Super fast and easy to get what I wanted.

Fantastic experience: Amazing, friendly staff, great customer service. Thank you Scott for taking the time to help me out and answer all my tcg and gaming questions.

Fantastic experience: el lugar favorito de mi hijo y mio jajajaja

Fantastic experience: Great staff

Fantastic experience: Went in this Sunday evening to trade in a PS5 . Marc helped me with the trade and the transaction was seamless. Got an excellent trade in value and being a GameStop Pro gives you a greater trade value. Marc was extremely professional and helped me upgrade to a new PS5 with the trade in credit I got. A+ customer service and transaction. Highly recommend this Gamestop and Marc.

Negative experience: So I went there yesterday early afternoon 9-25-2004 a young guy was working with long hair that I was trying to sell my cell phone to. When he was Looking At my phone he was looking for any single little thing That was wrong with it which I understand that's his job. There was a little tiny scratch on the side of the phone that you Can't even barely see under a microscope. Besides that, there were no other issues. When He plugged the charger He said it didn't work. Which I feel he was lying. Because I barely used that phone and my charger didn't even move at all when it was connected. He told me that he can't buy the phone. But at least you got a free clean from it. I wanted to punch him in the face. For being a smart ass! Today I went around other places. They checked my phone and it was in perfect condition and even got $100 for it. More than I would have gotten from them so in A way It was a blessing. He's just Lazy And didn't want to put any effort in processing the phone.

Fantastic experience: Buena Atencion

Fantastic experience: Very friendly staff and great customer service! They always take the time to help with any questions. Danny is the best! He always goes above and beyond

Fantastic experience: Marc and staff went above and beyond making the store inviting. Great recommendations and conversation. Harder to find games across multiple platforms. Will definitely come back

Fantastic experience: Good

Negative experience: Store has terrible costumer services. I bought an Nintendo switch pro controller and it stop functioning in less then 2 weeks not only the seller didn’t want to exchange the controller for me even though I had bought the warranty for an year. This store is a scam do not buy there. Go to other retailers.

Fantastic experience: Very nice place

Fantastic experience: Came in today right at opening to purchase an item and pick up a bonus for my reserve. The two employees that were present were extremely nice and attentive to all the customers present. I believe the one who assisted me was the manager. The new Zelda was out today so the store had a significant number of customers. I witnessed them being so helpful to all of us, as well as organized and efficient. I usually do not go to Gamestop but this experience was so pleasant I wanted to leave a review.

Fantastic experience: Amazing staff, been going there for 10+ years and i’ve never left unhappy :)

Fantastic experience: Very nice

Fantastic experience: Bueno productos muy frescos y buena calidad

Positive experience: Buena atención

Fantastic experience: Muy buenos precios en juegos

Fantastic experience: Cool place, employees very cool, always helpful and goes to the extreme to help look for what your looking for. Great jobs, they all awsome

Fantastic experience: Friendly and helping staff, I felt welcome at the store, they were very patient and looked for every item I wanted to buy.

Fantastic experience: Excelente atención.

Positive experience: I'm writing this solely on my experiences at this location, I see some other negative reviews but that just has to do with policies that some of these employees are forced to follow and have no choice but to enforce them. I have been coming to this store for a while and the crew are always very friendly, cordial, and are very attentive to anything that I need when going in, if they don't have the item they recommend a list of other placer establishments that are not GameStop related that help me find what I am looking for. The establishment is also always clean and I'm grateful to have this location left in this area since the other one closed a few years ago.

Fantastic experience: Shop for video games and Funko pop

Fantastic experience: Buenas mercancías......

Fantastic experience: Habían varias ofertas!! Bueno bueno

Negative experience: Bought several games from the store, but came under financial hardship and had to return them two days later. The store manager Danny was rude and demeaning. He did his best to make me feel bad about the return and he and I got into words. A few hours after returning the games, Danny calls me to say that “my return couldn’t be finalized”. The store kept my money and the games. I had to escalate to the district manager.

Fantastic experience: Amazing employees and great selections. My son loved everything he got. Highly recommended!

Positive experience: Nice and helpful staff

Fantastic experience: Very good customer service at this store. They have a friendly, relaxed atmosphere. This is my go-to store even though it's not the closest to me.

Positive experience: Awesome B F sales

Fantastic experience: Ppl there are cool easy going and very helpful. Games all day

Fantastic experience: Staff is helpful and patient. Parking is not great but manageable

Fantastic experience: The employees are nice and help me find any pops I’m currently looking for

Fantastic experience: Para mi hijo lo mejor

Negative experience: Called on the phone ahead of time and explained that my controller was missing the left bumper/bracket and asked if they would take the controller. Guy on the phone said no problem. Drove 20 minutes and they told me sorry, Can’t take it. Inconvenient, for me. Attendant at the desk was nice about it at least.

Fantastic experience: Completo el lugar para comprar vídeo juegos

Fantastic experience: Very friendly and helpful staff. The items that I was looking for were in stock and the experience was pleasant.

Fantastic experience: The employees at this location is excellent to just talk to about upcoming games, things we've played and much more. They'll try their best to help get you what you need or find it nearby if it's in stock. I'll be coming back here for as long as I'm in the area.

Negative experience: Went to see if any DS game consoles were available. The person working said they had one. Let me see it and hold it in my hands. Just to be utterly disappointed. Immediately after ringing me up they said it was not for sale and could not be reserved for purchase later on. I have never been more let down ever before. We asked if anything could be done. They said no. Zipped the DS back up and took it to the back room. Why even offer a product just to disappoint the customer.

Fantastic experience: Excellent customer service

Fantastic experience: Great service. Solved an issue that customer service couldn't

Negative experience: Very unprofessional rude employees and managers this is what happens when you give a manager position to someone Who plays video games all day and still has a child mentality I order something for my nephew and he got there four months later and they called me to pick it up the same day or else they will sell basically Threaten me on the phone. called customer service and they didn’t do anything I don’t know what type of company that allows their employees to threat people A DM never reached out to me this company is a joke no wonder So many are closing. I advise you to just get your games through another company with Better customer service

Positive experience: Not too much.

Fantastic experience: Dank

Fantastic experience: The guys there always are helpful and very knowledgeable!

Positive experience: Not enough used games at this store .. it was ok...

Fantastic experience: Super store! Guys and gals always nice and helpful

Positive experience: Cerrado por el momento

Negative experience: No swith horrible service dirty store

Fantastic experience: Been going to this GameStop since I was little and always has great service. Nice job guys

Fantastic experience: My son always finds what he is looking for!

Fantastic experience: Xbox controllers SOLD OUT ... not just here though ... pandemonium

Fantastic experience:

Fantastic experience: Don't remember the two guys name's inside. But they were very nice and very helpful. A+++ service!!!! Thank you...

Fantastic experience: It’s my happy place

Fantastic experience: Great customer service. Was relieved to see them open for the release of animal crossing!!! Daniel did soooo great!!!! Thank you guys!

Fantastic experience: Love to get games here

Negative experience: Literally the worst GameStop in existence. I walked in 2 employees eyed me did not acknowledge my existence at all ignored me and then 1 employee decided to go in the back room to hide. Anyway, 2 other customers come in and they are attended right away. My advice? Stay the hell away from this GameStop, it’s no wonder why these stores are closing down, poor customer service, outrages prices, and even with your pro elite membership it’s not worth dealing with these people. Go to amazon or some other place, but stay the hell away from here.

Positive experience: Deberian quitarlos

Fantastic experience: Buena atención

Fantastic experience: London Square excellent customer service

Fantastic experience: Amazing staff and great selection!!!

Positive experience: I would have gave 5 stars since the employee was doing good in the beginning and middle of the transaction. BUT at the end he was saying I was asking for a lot of video games when clearly I am a video game collector: I don’t see anything wrong in that. Then he rushed me and said we have to end this transaction right now man you’ve been taking too long and have been asking for too long when clearly it’s his job to help me as a customer. So for now I’m putting three stars since the end of the transaction was uncomfortable for me.

Fantastic experience: Great place for Games & more...

Fantastic experience: My wife and I have been shopping for games for our sons here for many years.... the staff has always been very helpful answering questions about hardware, making recommendations based on what platforms are better and what games are worth the price... whenever there is a big release, these guys have a really good system for picking up the game in an orderly fashion trying to get everyone who pre-ordered out as quickly as possible.

Fantastic experience: Great workers always so eagered to help.

Fantastic experience: El servicio esta muy bien.te explican todo.recomiendo este lugar

Fantastic experience: Really good friendly staff.

Fantastic experience: The guy was able to answer all questions we had.

Negative experience: 30 minute wait in line, both cashiers were chatting with customer having a good time while I was patiently waiting and then sells me a dirty disc that I can’t even clean!! Horrible I’m reporting this store

Positive experience: Good selection of games

Positive experience: Great service!

Fantastic experience: Good games here

Fantastic experience: great deals and very friendly staff!

Fantastic experience: i've been coming to this gamestop for years. they have a great selection of items which changes every so often which i like. they usually have great sales on games and apparel. the employees are really nice. they're always down to help you with whatever you need.

Fantastic experience: Staff was helpful and attentive!

Fantastic experience: Great staff. Excellent assortment of games and collectibles

Fantastic experience: Always coming here for my video game needs