GameStop

Fantastic experience: I just went in today to get my Pokemon cards sent to grade and I had the best experience ever!!!! The employee was EXTREMELY HELPFUL and made me feel EXTREMELY SAFE where I chose to submit my cards. 10/10 experiences would recommend to anyone!!!

Negative experience: I would love to give you guys the business, but yall don’t even answer the phones to check to see if you had a game in. Do better.

Negative experience: Not a good GameStop. They do not answer the phone. They say they are too busy to answer but when you go in there are no customers and staff is standing around. They are listed as having inventory they do not have because they send their inventory to Florida City GameStop and do not bother to update their inventory. Do not waste your time or money.

Fantastic experience: Ray and Gabe were extremely friendly and assisted my wife and I in going over different products Highly recommend this location and the 2 employees who assisted us

Fantastic experience: Gabe and Ray were extremely friendly and knowledgeable They were able to point us in the right direction and inform us of upcoming pre orders

Negative experience: How did I walk into an open and empty store? I was in there for about five minutes before deciding to leave. I don’t even go to a lot of GameStop’s but this ones has to be the worst of them all

Negative experience: They don’t pick up the phone and I’ve been trying to get in contact with them for weeks. Why have a phone if no one is going to pick up?

Negative experience: Dishonest sales practices. Make sure you keep an eye on what the cashier charges you at the register because it can be very different from the sticker price on the box. They would not accept return on open item and did not want to issue a refund for the price difference. If I would have known I was walking into a car dealership, I would have purchased my replacement controller from Amazon. Avoid this place if you can. Brick and mortar is a ripoff.

Fantastic experience: Buena

Negative experience: Employees keep some of hot items like Pokemon cards in the back for themselves instead of selling them to customers. Please do a random audit of this store Gamestop corporate.

Negative experience: This is the worst store you can call. They never answer their phone. It doesn’t matter what day it is. Also, the lowest and poorest customer service at the store don’t go here go to any other store

Fantastic experience: Great staff. Provide military discount. Very informative ❣️

Negative experience: The worst

Negative experience: La atención horrible , grosería y mal educados que pena

Negative experience: These people sell games and controllers that don't work.

Negative experience: Gonna leave a 1 star review because I find it almost abhorrent that this is the only game stop who did not receive stock given that every store received a minimum of 1. If this is a sleazy attempt at scalping it out at least try to make it look real. Anyways never had a good experience here. They upcharge MSRP on items like cards and consoles and then try to get you to sign up for the membership. Can't say much more considering I call to see if they have a console in stock and the phone rings for days on end. Surprised they haven't taken this store down yet.

Negative experience: this place sucks!! they never answer the phone and when I ordered something to be delivered they put in the wrong address and I never received my merchanise

Negative experience: I want to take to social media to denounce Arturo Toledo Store Manager at Gamestop in Cutler Bay who discriminated against my daughter about her speech issue and been gay. We called Human Resources and they did not do anything.

Fantastic experience: Great selections and awesome services.

Negative experience: This store stoled from me. Unbelievable that they would bum me out of forty something bucks. I sold 2 games and since I didn’t like any games at the store I asked if they can hold it as credit store. Today I showed up and the two employees there embarrassed me and insinuated I was lying. They said they don’t ever give credit stores. Only cash or a card. How does a customer supposed to know that? The bottom line is they took 2 of my games and robbed me.

Fantastic experience: Super

Positive experience: Buenas ofertas

Fantastic experience: Muy buena atención al cliente 5 ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Buen servicio. Precios asequibles. Poco inventario, pero lo acrual.

Negative experience: Didn’t hold my pre-order. So when they ask you if you want to pre-order something that is highly anticipated I would recommend another store.

Fantastic experience: Excelente atención

Negative experience: The way I was just treated by the manager at this GameStop was unbelievable. I feel disrespected, used, and betrayed as a lifelong customer. I came in to return a 300$ controller that I purchased the day before. The controller was not touched. I purchased it less than 12 hours prior to returning it with original packaging, receipt and everything included in the box. Not a single hand touched the controller. However because there was the slightest indication that the box was “opened”, I was told I could not do anything and that I’m better off selling the controller on the streets. I explained that I am a lifetime customer and was not informed or this new policy, as I have returned plenty of products before the 7 day grace period before with no issues. This product was sold to me with me under the impression that I can return it in 7 days as long as the product was not used, which it was not. I explained this to the manager and he laughed in my face, along with another female customer he was with, who also started laughing in my face. I told them that there’s nothing funny about a customer losing 300 dollars due to lack of communication by there employees. This new return policy was never brought to my attention. I would not have made the purchase had I been aware of this policy. This policy should be explained to any customer spending this much money on a controller. I am very disappointed in this GameStop.

Fantastic experience: Leaving my second review cause both the stores deserve it. But again it was Mario who made me finally decide I should leave feedback. He works both locations and have dealt with him several times on both. And he really goes above most retailers help you get now a days. I’m really glad. All the people in general at both these locations have been nothing but amazing. I have yet (been shopping for years in both) have had a bad experience at all. Like 0. Anytime I walk in packed busy or not they acknowledge the customer not just me I pay attention I’m a manager for a big chain company as well. So I pay attention to stupid little things. Whoever trains these kids has done an amazing job. And if no training kudos to Mario and everyone else in both stores. Thank you all.

Fantastic experience: By far this is the best Gamestop. Enrique is always there to assist you with what you are looking for and provide any insight to new items.

Negative experience: I bought a playstation5 with a one-year warranty and it was ruined after 5 months and they didn't change it, they treated me horrible until I cried

Negative experience: The service is very bad and I paid them a guarantee for a game and then they say that it did not have a guarantee

Fantastic experience: Super helpful staff!

Fantastic experience: Todo bien

Negative experience: The slim guy with the long hair needs some better customer service skills ASAP. He’s rude and unprofessional and lacks people skills, ever time I go into the store he never offers assistances and when you ask him a question he responds like he’s upset, which explain why he always looks mad. That attitude deters people from asking any questions or shopping in your store which as a valued GameStore shopper I will no long shop at this location.

Fantastic experience: Friendly and knowledgeable staff. Good selection of games

Fantastic experience: A little late on writing this but made sure I did just because of the experience i had. Christian was awesome. He was very enthusiastic and excited to talk about gaming details and you can tell he's a true gamer with a love for it. The absolute best representation of Gamestop I've ever witnessed in my 30 years. Give that man a pay grade of his own. Keep it up Christian.

Positive experience: Miss the old days were it was all about video games and systems. Now its okay. The staff was nice.

Fantastic experience: Not too crowded excellent customer service

Negative experience: The Store Manager is disrespectful, lack of costumer service and poor management for interested costumers.

Positive experience: Great service! Everyone is knowledgeable about games. If I have any questions they always answer them. Will definitely visit this store again.

Positive experience: need better games.

Fantastic experience: Little kid in me and my son always like this place and Game Stop in particular. Game on gamers, dont ever stop Gaming On

Fantastic experience: They are the best!!! I'm not a gamer or have any idea about comics etc. but they were very helpful with assisting me on finding a gift for someone. I would go there again also I would recommend it to others. Thanks for the great experience guys

Fantastic experience: Muy bueno

Negative experience: Over priced used games. They are sealing open box as new!! I mean same price!! Open box is used!! Should not have the same price as a new ones.. that is crazy..

Negative experience: The manager denied me service. He cursed at me and customers did not like that. I informed the security in the mall. They said my 100 dollar bill was fake. But the tester he has was broken. When he retested it it came up real and he still denied selling to me

Fantastic experience: My son loves it

Fantastic experience: Great place

Fantastic experience: Great customer service.

Fantastic experience: My son loves it

Fantastic experience: Great place always stocked with video games great clerks

Fantastic experience: Friendly assistant manager and idk what else to say it's GameStop

Fantastic experience: Love the look and location it is very convenient for me to come to this GameStop and pre-order newer games front desk is so responsive and responsible they know how to handle everything to the best detail. And make you feel like family. As long as I live down the road I will always come to this GameStop....................... ~ power to the player

Positive experience: The rep easy to talk to and friendly

Fantastic experience: Open at 10, and attendant was helpful.

Fantastic experience: One of my favorite stores out there. Customer service is excellent. I can only imagine the amount of pressure those employees face with the amount of customers they try to take care of..its very much appreciated team Gamestoo!

Fantastic experience: Gamestonks

Fantastic experience: Divertido

Fantastic experience: This Gamestop has always been the best game store to go to, even as a kid when this place was EB games it was awesome. Highly recommend it and the staff has always been friendly

Fantastic experience: Fast , great customer service

Fantastic experience: Very good service and knowledge of products, great customer service. I will be going back.

Fantastic experience: Great had something I wanted for a change

Fantastic experience: Amazing personal...

Fantastic experience: Muy bello y con mucha higiene y buen trato

Fantastic experience: Fast and good service

Fantastic experience: Excelente servicio.... la persona que me atendió fue muy amable y me ayudo a conseguir todos los juegos que quería mi hijo.

Fantastic experience: Best Game Stop in Miami Due to Customer Service

Fantastic experience: Awesome customer service!!

Fantastic experience: Buena atencion

Negative experience: Jerks didn’t inform me of my items being ready so now I can get them

Fantastic experience: Encuentras todo los precios nada relevante!!!

Fantastic experience: Good place for stuff

Fantastic experience: Great games

Fantastic experience: Awesome place to buy games if your looking for a game you want then go here no other place would have it like GameStop has

Negative experience: Smells old..

Fantastic experience: Excelente

Positive experience: Pow to the players

Positive experience: Me gusta ir con mi hijo a este lugar, nos dan un buen trato y hay muchos juegos para escoger.

Positive experience: It's gamestop it's name of the store gamestop guy games it was what I was looking for

Fantastic experience: Great and knowledgeable staff.

Negative experience: Super slow service. Team member standing by back door. Watching me for 5 minutes standing at counter. Does finally acknowledge me. says I'll be right with you. Then stays back even longer.

Fantastic experience: What's to know...they have games.

Fantastic experience: Excellent for shopping games and accesories. Great prices and good deals. I recommend this game store.

Positive experience: Para los chicos muy bien

Fantastic experience: Kids love it.

Fantastic experience: The staff was so nice

Fantastic experience: Me compraron unos juegos de uso a mejor precio que otros game store y el personal es bilingüe

Positive experience: Friendly and polite staff

Fantastic experience: Buen lugar para comprar regalos a los aficionados de los video juegos

Fantastic experience: El.lugar favorito de mi Hijo

Positive experience: Good customer service

Positive experience: Is ok

Fantastic experience: Friendly staff and extremely great service. Anytime i need help a store associate is always kindly helping

Fantastic experience: Very satisfied

Fantastic experience: Found what I was looking for. Customer service was also 5 stars

Fantastic experience: Hay mucha selección

Fantastic experience: Es un lugar explendido para conprar

Negative experience: No hay buen surtido

Fantastic experience: Sales people in the shop are the best always so helpful. Go early for Xmas shopping. MADHOUSE

Fantastic experience: Alot of great deals and customer service.