GameStop

Fantastic experience: The service was fantastic. Something really rare now a days

Negative experience: I hate to say I didn't appreciate being lied to about the "mandatory" pro subscription with a console purchase. Juan and Jean straight up lied. I hope by obligating me to subscribe is worth the complaints I made and I will not stop until I get my 25 bucks. I called customer service and they acknowledged that there is no such policy and I had the right to choose to subscribe or not. Be aware of this scam.

Negative experience: I tried talking with them and they hanged up right there

Negative experience: They never answer the telephone which is insane. Customers should be able to call game stop and ask for information

Fantastic experience: If Your A The Amazing Digital Circus Fan And Want The Plushies This GameStop Is The Place To Go To Because At This GameStop I Managed Find The Jax Burger Plush Straight Up 5 Stars

Fantastic experience: It Was Amazingggggggg, The People Are Super Nice & Very HelpFul, I Loved It And Will Be Going Here For Year's. Very Professional & Knowledgeable..

Positive experience: Good service

Negative experience: Hard to figure out how can a store be consistently closed during peak business hours?

Fantastic experience: I recently picked up the new Nintendo Switch 2 from GameStop, and the experience was great from start to finish. The staff was friendly, answered all my questions about the console’s features, and even helped me set up a preorder so I wouldn’t miss launch day. When I came in to pick it up, the process was quick and organized—no long lines or confusion.

Negative experience: The staff is really rude and the manager don’t have no experience

Fantastic experience: “This GameStop location did accept my return. Thank you to the employee for their time and patience.”

Negative experience: They have a very rude way to attend customers. I was calling them and the second they picked up the phone they said: "We have no Switch 2" and then hung up, without giving me time to speak. I'm never going to this store again.

Fantastic experience: I had a wonderful experience upon pricing my new console and the customer service with Miles was fantastic and I’m glad to had purchase in this Gamestop.

Fantastic experience: Honestly most pleasant experience I've had at a gamestop let alone a midnight release for a console the team treated everyone with joy and happiness and showed me so much value thank you Miles you definitely lead the team well and it shows WITH THE WHOLE TEAM KEEP IT UP

Negative experience: Scammers. Instead of offering the benefits of a pro membership, they try to make it mandatory for the purchase of a console (PS5 Pro). Gamestop corporate is partially to blame since they require x amount of pro membership signups per store to satisfy their market metrics. Sad all around. Never doing business with again. DO BETTER.

Negative experience: This place is a joke came here to buy a console PS5 pro the staff told me I have to be a membership to get the ps5 pro an extra $25 that membership is useless and pointless the console is digital this is why people stopped coming to GameStop overcharging just to get a console

Positive experience: I was here on Sunday (3/23/25) and didn’t understand why the sign was there before closing, but when the guy came to open the door, he helped us and other 2 sets of groups. We ended up not buying anything but they were so rude to the gentlemen behind the counter who appeared to be fighting illness. It’s important to give employees in this kind of place some grace. Although I couldn’t trade in my games because the machine was down, this GameStop staff is usually mellow and knows their stuff about trading cards and gaming

Negative experience: I dont know who was on shift today March 23rd, 2025 but they decided to put up a sign saying we’ll be right back 30 min before closing and didn’t come back until it was time to close I’ve never in my life seen this at any job. Who decides to take a brake right before closing it’s ridiculous.

Fantastic experience: My home Game Stop. Been here since I was a teen. Love the employees there. Treat them like humans and bros, they'll take care of you. Of course they can't make a miracle happen because [Game Stop rules] but they look out.

Negative experience: Employees here never pick up the phone and the store is not even occupied. Terrible workers here, need better customer service. I’m a regular and get treated like a nobody

Negative experience: When i went to open the door it was closed, i was knocking for about 5 minutes, then the customer came to open the door, he didn't hold the door, didn't greet, had a straight face. He had both of his airpods connected and was playing a game while i was waiting at the cashier to buy my item. Terrible customer service.

Negative experience: Customer service is trash, bought a faulty controller the receipt clearly says I have 30 days to make an exchange, so how they change their policy to 15 days and even though I am within the 30 day exchange limit they refuse to do it as a per my binding receipt I call customer service and the told the store can override it but they refuse to, and the store manager Juan was no help and just kept rolling his eyes like and talking trash in the back of the store acting like Im the problem. I am a pro member and purchase the product Dec 26 and tried to exchange it on Jan 18

Fantastic experience: Excellent customer service

Negative experience: They always open the store late so if your in a hurry and trying to buy something when they open you have a better chance at another GameStop or target

Fantastic experience: Great

Negative experience: 12 :10 tusday Nov 5 supposed to be open at 12 Fire these people man

Negative experience: A very bad services and I can't find the thing that I'm looking for. I end in amazon.

Positive experience: Helpful but not too friendly lol

Negative experience: It’s 12:05 on Monday July 29, 2024 and the store is not open like It said it would be. I Uber all the way here for nothing

Fantastic experience: Entertainment and more for gaming recommended

Negative experience: Worst GameStop, always is closed at afternoon

Negative experience: Terrible, the sales guy was on the phone the whole time, he didn't know how to answer the questions about prices and got aggressive when I told him that I was interested in buying! I have never seen Terrible sales like that! Not recommend at all!!

Negative experience: They seem busy, even with 1 customer. Too busy to answer a price. So I try to look myself and get yelled at from managers office, behind the door... I'll be sticking to offer up. I know your job sucks but trust me, mine way worse. No need to be rude.

Fantastic experience: Every time I come into this spot here, I get what I want if they have it. And I enjoy the customer service. Oh, and the vibe makes me want to hang out there even though I know it's not a chill spot.

Positive experience: Service wasn’t bad but the staff needs to engage more with customers.

Positive experience: Games!!! ❤️

Fantastic experience: I used to love coming to this GameStop, Emmanuel, Juan, and Reginald made me feel so special coming in and I miss them dearly.

Positive experience: It was ok

Fantastic experience: Good Customer service

Fantastic experience: Always a good conversation at the counter if you ask questions they have that answers

Negative experience: Real Ghetto like they have a attitude like they don’t work stop hiring these peoples that don’t like to Work!!

Positive experience: Just go and check on good old games from ps3 , ps4 and x box in good price physical copies of course and they have consoles ps4 and ps5

Fantastic experience: Great service

Positive experience: Custer service rep will shut down store for hours during daytime with a sign that says be back at 3:00. It was 1:00 pm

Fantastic experience: The best chicken wins

Fantastic experience: Great, fast service.

Negative experience: Looked like they were going out of business

Fantastic experience: Went I go there the employees are very friendly an they have lots experience about the games an game consoles

Positive experience: Friendly staff

Fantastic experience: Best service

Fantastic experience: The GameStop worker I didn't get his name he was pretty helpful but as usual GameStop prices are absurd it's ridiculous that I can find things that I need on Amazon much cheaper and the fact that I'm a pro member. I never received notification when PlayStation 5 or Xbox s/x is in stores.

Fantastic experience: I can’t complain about this place, people are nice and professionals, I definitely recommend this place

Fantastic experience: good service

Fantastic experience: Nice experience very good

Positive experience: I haven't been to game stop in a long time. But, they do have good games.

Fantastic experience: Great place to trade in old or new games to get any video games or accessories you may need.

Fantastic experience: Great place to look when you're searching for any old to new games guaranteed satisfied

Fantastic experience: Its a very great place nice people and everything I just wish it doesnt close early

Fantastic experience: At least when you go in this GameStop they know what you are looking for and 9/10 times the product is in stock

Fantastic experience: Good vibes

Fantastic experience: The 2 employee were there on this day Nov 3 were really helpful

Negative experience: I went here for a free code and they told me that I had to buy a product to receive it, when I declined and asked again the store manager gave disgusting attitude towards me, I relented by stating that no purchase was necessary and he still refused. This store also never has useful employees from my various times visiting. They also don’t let anybody in if they’re not trying to buy the PS5.

Fantastic experience: Everything good in my hood -Fabzz

Fantastic experience: It’s very convenient for me to come to this location. Emmanuel and the entire staff are helpful, inviting and very knowledgeable. Shopping there is a treat because the entire store is well organized, clean and stocked. What’s more inviting is the ability to talk, relate and have an experience that ones does not get from online shopping.

Fantastic experience: Fast service good selection reasonable prices

Positive experience: Not too bad

Negative experience: Really bad, the customer service in that store is the worst. Just they ask if you have a membership and that is, no "hello" no "bye", nothing. I asked for a pokemon tcg and they sold me the wrong thing.

Fantastic experience: Best Game Stop in Miami... ask for Manny (everybody is great at this location).

Negative experience: I find more things and cheap online that on Gamestop. Sad but true.

Fantastic experience: been here 3 years ago life changing experience truly magnificent

Fantastic experience: Very attentive and know what they sre doing,thank you.

Negative experience: Customer service sucks! Bad location.

Fantastic experience: Friendly, efficient staff, they have most games in stock

Fantastic experience: Love it.

Fantastic experience: The store associate was very helpful, polite and advised me on christmas eve of another store that had the item that i needed in stock. I only wish that I had gotten his name, so that I could've given him public credit.

Negative experience: they really out here selling products above retail‍♂️

Negative experience: No good they tell me that they have a game and then when I gat there they say I just sold the game and then they give me a address from another store whish I have been there already the service is no good

Fantastic experience: Very friendly knowledgeable and fast service

Fantastic experience: Great service from staff

Fantastic experience: Good customer service

Fantastic experience: Ive lived in this complex before very great

Fantastic experience: Just as great as before

Negative experience: Waited in line rain and all for them to say only 2 per order for PS5 Wow this is so sad

Negative experience: They should have people outside when they do the pre-sales because people are coming last minute and adding themselves to the line with other people that been waiting. It’s supposed to be first come FIRST serve. Not first come then a buddy comes later on to join them.

Fantastic experience: Easy to navigate Fast n reliable and great service

Fantastic experience: I love gamestop is good and cool

Fantastic experience: Staff is always super helpful and great sources of information on upcoming releases

Fantastic experience: Very nice people that work here. Very helpful and friendly. Helped me with my son's gaming questions .

Fantastic experience: Super friendly staff great service I love going to this GameStop I’ll always be a customer

Fantastic experience: My favorite GameStop... Love the people that work and have worked there...

Fantastic experience: All stores have gone cashless, only credit/debit purchases. My kids love it, all games, all Nintendo systems new and used in very good condition always guaranteed..

Fantastic experience: Guys when are you guys going to open I need to pay of my pre own gamez

Fantastic experience: One of my favorite GameStop’s . Everyone there is great and very helpful, polite and down to Earth.

Fantastic experience: I go here with my family

Fantastic experience: Best gamestop i haver ever been to!! The staff is extremely friendly and the manager even more, they take the time to explain anything you need and even give you advise on games if they have already played them!!

Fantastic experience: GREAT PLACES. FOR GAMES AND ACCESSORIES.

Positive experience: The guy at the register was super cool and helpful I didn't catch his name but he was Hispanic with long hair he helped me and my son with a game for the switch that was on sale and I almost bought it for full price the night before

Fantastic experience: It's a kids paradise

Fantastic experience: I love the games

Positive experience: Serve was long, but cashiers had good reason for the wait