GameStop

Fantastic experience: Great customer service

Fantastic experience: I went to this store last week back to back different people behind the register and the same result. They were the most polite and helpful group I have dealt with in a long time. The second day I was helped by the manager and she was awesome, super patient with me as I am just getting into buying Pokemon Cards. I highly recommend this store.

Fantastic experience: Amazing and calm place, awesome atmosphere

Negative experience: They should close this GameStop down or fire the employees; the way they treat customers is unacceptable. I won't be shopping here anymore.

Negative experience: It’s truly sad to have a retail store become a Pokemon scalper. I’ve been consistently purchasing Pokemon cards from GameStop for the last 5 years. It used to be very simple, you walk in and purchase products based on their pricetag. Fast forward to 2026 and they sell Pokemon at market pricing which “fluctuates”. I walk in and see two ETBs priced at DOUBLE msrp. I have been unable to find product for retail so I decided to buy them. I get to the register and was told that the market price is now $60 higher and they cannot honor their own price. I had to go back to work so I decided not to argue with the nice lady at the register. At some point stores need to honor the prices that THEY have displayed. I’ve had prices not displayed correctly at Target and Best Buy and never had this issue. I will definitely go to GameStop as a last resort for anything moving forward.

Positive experience: Really nice staff. Bought some games here. The plushie section is kidna a mess either they're on the floor or on a table but it's fine.

Fantastic experience: Good

Negative experience: Never answer phone

Negative experience: This location is one of the better game stops but like all game stops they are under staffed and now they are scalpers and raising prices over sticker on Pokemon products. Bad businesses when you charge for a pro membership and give a 10% discount on products marked up over 50-100%

Positive experience: Employees are hit or miss sometimes. But one things for sure, they probably wont answer the phone anywhere remotely near closing time. Cool stuff inside tho.

Negative experience: Called this store 15 times to verify they had something in stock but no one answered. I drove there and called in the store while I was in line and they purposely did not answer the phone. Worse customer service ever. 01/03/2026 6pm

Positive experience: Arreglen el AC please.

Fantastic experience: One of the best GameStop's out there. The manager runs this store to perfection and the staff is super friendly and helpful.

Negative experience: Es el único negocio donde compras algo y si no te sirve no te devuelven el dinero porque la caja se abrió

Negative experience: I've called this place on different occasions on different days just to ask a question. Nobody ever answers.

Fantastic experience: Más tarde

Fantastic experience: Sin dudas para mí este es el mejor GameStop siempre me tratan con amabilidad y de hace años voy ahí, por supuesto ya me conocen jajaja. Le doy mis 5 estrellas.

Fantastic experience: This place makes a lot of people happy….. including me But why did they close the store located in 961 E 8th Ave, Hialeah?

Positive experience: The manager is extremely rude, likes to recommend games theyre trying to get rid of to rookie buyers like me. They never explained I couldn't return new games so all the games I got were new. When I went back to the store, they got so upset I wanted to return the games they didn't want to give me my receipt after the exchange was made. They said they couldn't give it to me anymore and gave me one from the system. I go to another gamestop and the receipt they gave me did not work. So now I am stuck with new games that I bought for $60 and will only be bought back for $7. Be alive when you come into the store because the employees but mostly the manager just want you in and out. Not to mention I called time after time and nobody picks up the phone.

Negative experience: Came in to trade something in. The employee which was a male said that the machine might or might not work because it's a tablet. It would have been nice if he attempted to actually process it.

Fantastic experience: Super big they got everything there

Positive experience: Didn't achieve my objective, but got something from the store.

Fantastic experience: Tienda de alto nivel

Fantastic experience: Nice staff

Negative experience: Dont come here. Disrespectful large woman doesn’t know customer service

Negative experience: Fire this person so disrespectful and unprofessional. Using profanity and making the PSA submission process a mission. Fire this person

Negative experience: They sold me a pre owned ps4 that does not work, I didn’t open it since it was a gift for a friend and he end up getting it like few months later and when turned one have the blue light of death

Negative experience: I walked around the store then stood infront of the cashiers the 2 guys where to busy to acknowledge me went to Best Buy to buy a ps5

Negative experience: I usually enjoy visiting GameStop, but my experience at this location was frustrating. I asked about a specific item that was clearly advertised as in-store only, and the item was on the shelf in front of me yet the gamestop employee (Melissa) told me it was already “sold online.” That’s simply not true, and it felt like an excuse to keep the item from being available to customers. It’s disappointing when employees aren’t transparent, especially with collectible or limited items. It gives the impression that certain products are being held back or backdoored. I hope GameStop looks into practices like this, because customers deserve honesty and fair access—not misinformation

Fantastic experience: Nice staff.

Positive experience: For some reason the associates at this location refuse to answer the phone. Not sure what to make of it.

Fantastic experience: I have patronized GameStop for over 15 years and I must say that the location in Hialeah was one of my best experiences while shopping at GameStop. Melissa and Jose are awesome! They were both very professional and courteous. Jose goes the extra mile to ensure that the customer has a pleasant experience. The store is well kept and stocked. In addition, all of the employees at this location are excellent, I have no complaints.

Fantastic experience: good place Super lugar

Fantastic experience: Incredible GameStop despite my mishaps they are honestly the best store. Nintendo Switch 2 preorders went quite well despite the systems crashing at trade in (GameStop’s fault). Dude behind the counter that helped me out was very chill under stress and everything went well thanks to the two beautiful queens Melissa and Melissa ️ Everybody in this store goes above and beyond

Fantastic experience: Staff very helpful. They helped me find the game I was looking for and save some money by reminding me I had points and if i wanted to use them.

Negative experience: Malísimo no venden kimiko

Fantastic experience: Gracias Jose por tu atención la verdad primera vez que nos tratan tan bien y de forma tan profesional definitivamente siempre será el GameStop favorito

Negative experience: Manager and staff busy discussioning their personal pokemon collection instead of assisting me in my purchase

Negative experience: Worst customer service. I asked to double check an item that says there were 2 in stock. He didn't even bother to look. Just insisted his system said none and the online system was wrong.

Fantastic experience: Great customer service very helpful and knowledgeable

Negative experience: Ruined my son’s birthday. I don’t like leaving bad reviews but MELISSA the manager left me no choice. I ordered a PS5 and a few other items for PICKUP the next day. Next day comes I get an email confirming that my order is ready for pickup. Get to the store and I come to find out I accidentally put my nickname instead of my government first and last name. And she refused to give me my ps5 because I didn’t put my first name only last name. Even though I’m showing her the CONFIRMATION email and literal transaction on my bank account. I understand some people can get away with manipulating technology to get a free item but I’m literally showing you the receipts. With all that being said I told her not to cancel the order because I was going to figure out this situation. She said no and cancelled the order without my permission and now I have to wait a week to get refunded my $700. Got my ps5 from Best Buy whilst using the same nickname and no issues. Some people don’t deserve customer service jobs if they can’t handle the job

Negative experience: Been calling for an hours Noone answer pass by the store is empty with no customers, keep calling still no answer

Negative experience: Never opens on time

Fantastic experience: Andy was an awesome guy. Solved all my problems with great suggestions and the best attitude. Great guy

Negative experience: Poor costumer service. Never answer the calls even if they not have people shopping on the store.

Fantastic experience: I had a Great time at Gamestop.

Negative experience: They never pick up the phone. I have been calling them for almost a week and I get no answer ever. Really horrible service

Negative experience: No atienden el teléfono aun estando el personal ahi sin clientes

Negative experience: El turno de la noche cierra antes de la hora de salida y no te atienden aunque llegues 20 minutos antes

Fantastic experience: Muy buenos todos le dan mucha atención al publico y siempre tratan de ayudar a los clientes

Fantastic experience: The customer service is always A1. The associates always answer all my questions.

Fantastic experience: I miss going to this GameStop, when I did they had great products!

Positive experience: Well stocked store with very friendly staff.

Fantastic experience: It was a good place and has tons of games even some anime stuff

Positive experience: I've always loved gamesstop! Been a member of their discount program for many years. The gamers in my family are all fans of gamesstop.

Positive experience: It was ok, but not great, a bit outdated and some products displayed wasnt in stock

Negative experience: Terrible customer service when the store is just me and the clerk

Fantastic experience: Great customer service

Negative experience: This gamestop sold me a used controller, which was an unofficial not supported PS4 Controller. Unfortunately during all the christmas craziness, I was unable to find the receipt, I want in Person and I was told I need one to make a return. I have been trying to reach customer support of any kind, Email, Phone, and even Chat messages online. To summarize I am now past the return time period and they kept ny $50.00 for an unofficial, not working, unsopported PS4 controller. And the customer service agents seem to have this god complex where their time is so valuable that they can not even spend more than 20 seconds before they say they cant help me. I know the date when I bought It, I have the phone number on the account, I even have the gamestop rewards card. However, according to the "manager" their is nothing that can be done to find my mystical paper receipt :o. Suffice to say, I will never in my life on this planet give you people one more cent.

Negative experience: I went to the store to buy a Christmas present. Melissa put me on subscription that cost me $15 and renews every year automatically. She didn’t ask me anything or explain it to me. I try calling and the wait time was 40 minutes. I had to drive back to the store. Two young employees were very kind to help me. I am very upset because i was put into o subscription without my concern and instead of saving money I ended up spending more. The subscription cost me $15 and it saved me $12!!! Makes no sense and it’s totally illegal what they did!!!

Fantastic experience: Stopped in this store this past Sunday and the folks there were very helpful and friendly. Simple and easy to shop there. I will make sure to stop when in the area. Great store, and great service!

Fantastic experience: Best Game Stop store on the zone

Positive experience: It has the video games

Negative experience: Horrible experience

Fantastic experience: Best place to get your games

Fantastic experience: The staff in here are really friendly. Also its a gamestop, so what more could you expect?

Fantastic experience: Staff is always helpful and goes the extra mile to help me find what I am looking for. It's best to be a Pro member, there are many benefits, Even a Game Informer magazine subscription.

Negative experience: Everything I call no one answers, I got to get in my car waste gas and find out I wasted my time. Poor service as well

Negative experience: Was offered $800 for a trade in of my phone online. When i show up. Wanted to give no more than $400. Love gamestop, but they always get you on those terrible trade ins.

Fantastic experience: Got a ps5 good price and friendly people

Fantastic experience: By far the BEST GameStop I have ever stepped into. So full of merchandise from different fandoms, super organized and clean, the cashier was really helpful with giving directions to another GameStop and even called ahead so that they could hold the item I was trying to get. The amount of FigPins they have are absolutely insane. I even managed to find a Shinobu Kochō FigPin(harder to find than ya think). If you’re anything like me, someone that loves merch, please come here. (I found a super cute Sailor Moon bottle here too)

Fantastic experience: Great service

Fantastic experience: Siempre compro en esta tienda de Palm Springs o la de Dolphin Mall.

Negative experience: Nobody is picking up the phone at all it's funny how I asked another GameStop to call they picked up but don't answer a customers call and yesterday before I got there same issue not one phone call answered it just rings and rings and sometimes is busy like it's left in purpose I know the manager is a great one from another store previously she should see who is behind this atrocity of ignoring customer calls

Fantastic experience: Not gonna lie I haven't been in this game stop in 14 years, so it has changed quite a bit from what I remember. Super spacious which I love. The environment just had a cool vibe to it. Worker was friendly, nice, and very helpful. They had very cool anime things such as socks, hats, board games, etc. Big naruto fans, so we stopped and took a picture of a nice bag and shirt.

Fantastic experience: Super

Fantastic experience: Buen servicio y calidad exelente % recomendado

Fantastic experience: I've been coming to this GameStop for nearly 20 Years, and the Staff here have been nothing but good to me, and I've treated them like Family to this day and Vice Versa, and I LOVE THEM TO PIECES. The Store Manager Melissa who USED to Run the 68th Street GameStop near my house is a NICE DICTATOR.

Fantastic experience: I have never had a bad experience at Gamestop. All my video game needs are met here, even nerdy Otaku apparel and other miscellaneous things of the sort! This location in specific has to be the biggest locale for Gamestop I have been to. The staff here were very friendly and helpful. Recommended for your gaming needs

Fantastic experience: A good GameStop. Has a high chance of having what you want.

Fantastic experience: Has almost any game you may wish for. Co troller designs are cool, super nice people work their.

Negative experience: I have to give it a bad review because i was going to pick up i preordered Persona 5 Strikers it came out today i went to the store to pick it up and the worker said they dont have it and she doesnt know when they are going to bring it in even though the game came out today they killed my excitement and Whats worst they didnt even call me really bad service it must improve

Fantastic experience: I went there a few weeks ago and I went to buy a pre-owned swich it came in a Bundle I dident have Enough money so they remove some things wich most stores don’t do

Negative experience: Too expensive

Fantastic experience: Its a pretty decent sized big gamestop alot of options for games of course the pricing is what you would expect from a gamestore overall the staff are friendly and helpful on this trip i didnt buy anything but i will definitelybe back real close to my day job so all around i give them a A+ grade from what i seen passing through casually google me Dakidkrazy ima verified rapper music out on all your platforms

Fantastic experience: Excellent service!

Fantastic experience: Love the store and how nice the service is. Highly recommend going to this GameStop

Fantastic experience: Great place for video games. The employees are kind, and don't push memberships. The store is clean, and there is something in there for everyone.

Fantastic experience: Quick easy to find products. Great customer service. Great location

Fantastic experience: Good

Negative experience: September 12th, 2020 4:58pm- Went in to buy Street Fighter 30th Anniversary for PS4. Glenda (who was rude from the moment I walked into the store), added insurance to my purchase without me knowing. Fortunately, I noticed the price disparity and brought it to her attention (upon which she subsequently removed). Not sure how many unsuspecting customers she’s does this to regularly, so I heed this warning: buyers beware when dealing with Glenda!!!

Negative experience: Muy mala atención prepotentes Engañan a las personas Me engañaron con una garantía de un equipo no me devuelven el dinero ni me cambian el equipo No compren en esta tienda que los van a estafar

Positive experience: This gamestop is huge! They even sometimes sell retro stuff. I don't often go to GameStop but when I do this is my choice.

Fantastic experience: Great service and staff

Positive experience: Good customer srvc from john

Negative experience: Had a box for an item I was looking for at a great price but they didnt have item in stock. If item not available remove the box from shelf!

Positive experience: No me ha resuelto el producto que compré

Fantastic experience: Came in for some remotes for the switch. Found what I needed and had great customer service, they offered warranty etc. Great place.

Fantastic experience: Good service clean store lots of products

Fantastic experience: El lugar estaba muy bien organizado y el diré la tienda sabe muy bien su calidad de juegos y otras ideas que tienen muy bien sentido de común. The place was very well organized and I will say the store knows very well its quality of games and other ideas that have a very good sense of commonality.